iDenfy, a notable player in identity verification and fraud prevention, has unveiled comprehensive Arabic language support within its verification software.
This enhancement allows individuals undergoing the Know Your Customer (KYC) process to receive thorough instructions and guidance completely in Arabic, aiming to reduce drop-off rates and increase the number of successful verifications.
Addressing user experience in the MENA region
The issue of unclear verification screens causing users to abandon the process is significant in the Middle East and North Africa (MENA), where the demand for digital financial solutions such as fintech and cryptocurrency platforms is surging.
iDenfy's introduction of Arabic support encompasses the entirety of the verification journey
While the region counts over 420 million native Arabic speakers, many onboarding processes still primarily use English, contributing to a high rate of users discontinuing due to inadequate language support. Research highlights that around 35% of consumers in the MENA region have changed providers due to confusing user experiences, exacerbated by language barriers. For operators targeting this demographic, ensuring clear communication in Arabic during verification processes is crucial in combating drop-off issues.
Seamless verification journey
iDenfy's introduction of Arabic support encompasses the entirety of the verification journey, maintaining the same compliance and data integrity but ensuring that all user interactions—such as ID positioning prompts and instructions for document submissions—are presented in Arabic.
This nuanced approach intends to mitigate friction at critical points in the process, where users may pause or disengage. Chief Product Officer, Adomas Vitkauskas, remarked, "Most platforms will localise a menu or translate a button label. That's not what we did here. We went through the entire verification journey, every prompt, every instruction, every warning message to make sure it reads naturally in Arabic, not like something run through a translation tool."
Boosting conversion rates
iDenfy emphasises that reducing drop-off rates is a key priority for its clients
iDenfy emphasises that reducing drop-off rates is a key priority for its clients, particularly those operating in multilingual environments.
An incomplete verification equates to a lost opportunity for conversion. Companies like banks and cryptocurrency exchanges with a substantial Arabic-speaking client base can leverage native language support to smooth out the onboarding experience, thereby functioning as a performance improvement measure rather than mere localisation.
Product enhancements and language strategies
Customers using iDenfy's software can now offer Arabic language options at the beginning of the verification process, a feature that applies both to new and returning users without requiring additional setup. Notably, Arabic is the first non-European language incorporated into iDenfy's platform this year, with Hebrew slated as the next addition.
Although the release date for the Hebrew integration remains unspecified, it is expected soon. Domantas Ciulde, CEO of iDenfy, stated, "Completion rates are the number that matters most for the companies that use our software. If someone can’t finish a verification because the instructions weren’t clear in their language, that’s a fixable problem. Arabic was the obvious first step given the size of that market. Hebrew follows. There’s more after that." iDenfy's newly launched Arabic language support is currently available across its identity verification platform.
iDenfy, the identity verification and fraud prevention company, has launched complete Arabic language support for its identity verification software.
Now users that goes through the KYC process can receive on-screen instructions, guidance prompts, and step-by-step suggestions entirely in Arabic. The goal, according to the company, is straightforward: lower drop-off rates and execute more completed verifications.
Confusing user experience
When a verification screen fails to communicate clearly, users do not look for workarounds. They abandon the process. This challenge brings additional weight across the Middle East and North Africa, where over 420 million people speak Arabic as their primary language and where demand for digital financial services, fintech, and crypto platforms has expanded at a rate that places the region among the fastest-growing in the world.
Despite the growth, many onboarding systems continue to use English as their primary language. Research found that close to 35% percent of consumers across the MENA region have discontinued and switched to another competitor due to a poor or confusing user experience, which can also be a language barrier. Verification flows that cannot communicate clearly in Arabic are not a secondary concern for operators that aim to target this market. They are a direct driver of the drop-off problem.
Entire verification journey
iDenfy built the Arabic support into the verification flow itself. Nothing changes on the compliance or data side. What changes is everything the user sees. Prompts instructing someone to hold their ID at a specific angle, warnings about poor lighting, guidance on which document to submit next, all of it now displays in Arabic. The iDenfy says the impact is felt most at friction points: the moments where a user hesitates, rereads a line twice, or closes the app.
“Most platforms will localise a menu or translate a button label. That’s not what we did here. We went through the entire verification journey, every prompt, every instruction, every warning message to make sure it reads naturally in Arabic, not like something run through a translation tool,” said Adomas Vitkauskas, Chief Product Officer at iDenfy.
Top operational priorities
According to iDenfy, drop-off rate reduction is one of the top operational priorities for clients operating in multilingual markets.
A user who exits mid-verification is a lost conversion. For banks, neobanks, and crypto exchanges with significant Arabic-speaking user bases, native language support functions as a conversion lever that simplifies onboarding forms or reduces the number of obstacles in the verification journey. The iDenfy frames this solution not as a localisation feature but as a product performance improvement.
Product performance improvement
Companies that use iDenfy’s software can offer Arabic as a language option from the very first interaction step on their verification flow.
The user selects their preferred language, or it is detected automatically, and every touchpoint from there is in Arabic. No additional setup required. The team at iDenfy notes that this applies to returning users as well. Someone who completes the re-verification process steps now gets the same experience in their chosen language.
Identity verification software
It is worth mentioning that Arabic is the first non-European language that the Regtech provider has decided to add to its platform this year, and Hebrew is next on the roadmap. The company has not announced a release date for the next integration plans yet, but it is predicted to be released soon.
“Completion rates are the number that matters most for the companies that use our software. If someone can’t finish a verification because the instructions weren’t clear in their language, that’s a fixable problem. Arabic was the obvious first step given the size of that market. Hebrew follows. There’s more after that,” said Domantas Ciulde, CEO of iDenfy. iDenfy’s Arabic language support is available now across its identity verification software.
