Security Partners is a wholesale security monitoring company Security Partners, widely considered the fastest-growing national wholesale security monitoring company in the U.S., recently announced the full installation of the Bold Manitou platform, with the CSS Aeonix Telephony and SecurVoice call recording platform, at its Lancaster, Pa. and San Antonio, Tx. operation centres. “This system is bringing the highest level of technology and service to our dealers,” said Mike Bodnar, president of Security Partners, headquartered in Lancaster, Pa. “Such a system increases operator productivity by monitoring real-time activity, evaluating customer interactions, and enhancing training of our team.” Security Partners is now equipped with a professional telephony recording solution that allows for powerful tracking and analysing capabilities through a browser-based interface. It is expected that SecurVoice will help Security Partners achieve dramatic cost savings and productivity gains through more efficient access, creation, and management of the company’s critical communication data. As part of the full integration, Security Partners is also benefitting from the Aeonix telephony system, which features a Virtual IP-PBX platform with N+1 redundancy, multiple servers and/or VM Ware compatible, multiple PRI & Analogue Gateways and a CSTA interface to all major automation software. “In addition, the system provides blended alarm and voice calls over PRI circuits, PRI to Analogue conversion to Virtual receivers and robust IP Telephony for redundancy and mobility,” added Steve Ipson, vice president for operations, Security Partners. “The system was carefully selected because of its ease of use with desktop call handling with private IM & SMS, auto-dialling from automation software & Microsoft Outlook and auto-dialling with dealer phone number injection.” All of this technology – including autodial, Two-Way voice management, DTMF control and Inbound call management – all works in conjunction with the Bold Manitou software. "The Aeonix telephony solution in combination with our SecurVoice call recording system is a great fit for Security Partners,” said David Crawford, president & CEO of Communication Service Solutions (CSS), the system provider. “Mission critical communication data and network events can be managed easily with an intuitive user interface.” Crawford noted Aeonix was designed to meet current and future challenges of organisations such as Security Partners. “Aeonix is what we call a unified telephony solution, as it allows Security Partners to manage voice and data communications for all of their locations. One networked system, powerful and redundant combined with automation software will ease the load placed on IT and reduce the costs and burden of operating multiple systems that don’t necessarily talk to each other and have varied requirements," he said.
Security Partners has purchased a facility in Las Vegas because of its strategic location Security Partners, one of the fastest-growing security monitoring companies in the United States, recently announced it will soon be adding its fourth North American location, in Las Vegas, next spring. Security Partners has purchased a facility in Las Vegas because of its strategic location, and the favourable environment for conducting business on a national basis. The company will continue to maintain its West Coast operation in the Anaheim area for sales/administration, dealer support, and to accommodate the continued growth of its interactive monitoring services and dealer base, there. “This is a terrific opportunity for both Security Partners and our dealers, as we will be constructing a state-of-the-art facility to work hand-in-hand with our existing branches in Southern California, Lancaster, PA. and San Antonio, TX.,” said Michael Bodnar, president of Security Partners. After a careful and thorough search, company officials identified the perfect building - a former government data centre that is already equipped with many of the top security features expected from a Security Partners monitoring operations centre. “We will soon begin extensive renovations on our new facility, just minutes off the Las Vegas strip, from which we can capitalise on the 24-hour nature of the city to recruit and train the best security professionals in the market,” said Steven Ipson, vice president of operations, Security Partners. During this expansion, Security Partners is fortunate to have three UL/CSAA Five Diamond certified operation centres to ensure that not one emergency call will be delayed when it brings the Las Vegas operation on-line in the spring. “Security Partners is getting even stronger with our newest operation centre, adding to our redundancy, and ability to balance alarm load in the future,” added Bob Schott, director of information technologies, Security Partners.
Schott will oversee aspects of IT in company’s 3 central stations and Ipson will manage day-to-day at nationwide monitoring stations With more than 40 years of combined industry experience, Steve Ipson and Bob Schott are joining the Security Partners team as Vice President of Operations and Director of Information Technology, respectively. Schott will oversee all aspects of IT in the company’s three central stations and ensure complete redundancy across all platforms, while Ipson will manage the day-to-day at the nationwide monitoring stations ranging from technology, to process and people. In the past year, Security Partners, headquartered in Lancaster, Pa., finalised major acquisitions of central stations in Anaheim, Ca. and San Antonio, Tx. Now, with a coast-to-coast security presence, Schott’s newly-created position is to ensure all stations are performing at peak performance and are fully intertwined. Schott will also focus on process refinement, business continuity, disaster recovery and managing any new acquired stations. “Bob is taking on no small task,” said Mike Bodnar, president of Security Partners, “but is well-prepared for the position. He will be responsible for critical decision-making pertaining to technology, the connectivity between our three centres, IT staffing and our continued readiness for the future.” Prior to Security Partners, Schott focused on integrating acquisitions for IASG involving millions of customers. IASG was purchased by Protection One/CMS Monitoring in 2007, and Schott became in charge of IT regarding central station datacentre operations. Since then, Schott has spearheaded disaster recovery process to ensure business continuity across locations. Ipson spent 31 years at Diebold Inc., a global leader in providing integrated self-service security systems and services. Most notably, during his time at the Ohio-based company, Ipson held the roles of Director of Monitoring Services and Director of the Advanced Dealer Development. “This is an opportune and exciting time to be involved with Security Partners,” Ipson said. “The national company is setting a mark on the industry with an unparalleled level of service. At this pivotal point in the company’s history, Security Partners is bringing the best products and processes to the market; I’m excited to be a part of a team of movers and shakers.” Schott and Ipson both agreed that Bodnar’s positive outlook and commitment to customer services provided a main attraction to Security Partners, as well as the command the company is forging on the industry “He genuinely wants to maintain close contact with dealers, even as the company continues to grow,” Schott said. “Having experienced some of the biggest acquisitions and growth spurts of the last decade, I can tell you that Security Partners is poised to take the industry by storm.”
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