NETSCOUT has unveiled nGenius® Copilot, an AI-powered conversational enhancement to its nGeniusONE® platform.
This new tool is designed to provide broader access to NETSCOUT® Smart Data, facilitating faster investigations of service disruptions and evaluations of their business impacts. The introduction of nGenius Copilot aims to empower a wider range of IT professionals by converting natural language inquiries into comprehensive, data-driven responses.
Advanced operational intelligence
The growing complexity of hybrid environments and digital dependencies demands more from IT teams, who must sift through increasing volumes of operational data to resolve service issues. nGenius Copilot addresses this need by streamlining the process of understanding service disruptions. It translates natural-language questions into detailed, evidence-backed insights, enabling organisations to quickly pinpoint contributing conditions and assess business impacts through NETSCOUT Smart Data.
nGenius Copilot addresses this need by streamlining the process of understanding service disruptions
Phil Gray, AVP of product management at NETSCOUT, explained, “Reliable AI starts with reliable data. nGenius Copilot combines an intuitive conversational experience with the depth and context of NETSCOUT Smart Data. It helps teams quickly uncover relevant evidence, understand contributing conditions and business impact, and collaborate around a consistent view of what occurred. Ultimately, it enables customers to realise greater value from the NETSCOUT intelligence they already have.”
Natural-language questions and real-time insights
nGenius Copilot allows users to pose straightforward questions like which applications are lagging, which users or services are affected, and what network or external conditions might be exacerbating the issues. By interpreting these questions, applying Smart Data, and delivering analyses with visual context, nGenius Copilot equips teams with clear, actionable insights.
The tool is now available for purchase and offers several benefits to organisations:
- Accelerate Problem Identification: It guides users from initial symptoms to pinpoint applications and services contributing to issues.
- Prioritise Business Impact: It identifies affected users, locations, and transactions, allowing teams to allocate resources effectively.
- Scale Operational Expertise: It democratizes access to Smart Data through natural language, helping senior engineers tackle complex issues efficiently.
- Improve Cross-Team Collaboration: It converts technical evidence into clear visualisations and explanations for diverse teams.
- Enhance Value of NETSCOUT Deployments: It integrates Smart Data into daily workflows, broadening its accessibility and application.
NETSCOUT's nGenius Copilot exemplifies the company's dedication to making its packet-derived Smart Data more usable. By streamlining access to crucial operational intelligence, it offers customers a quicker resolution to disruptions, extending the practicality of NETSCOUT's data with AI-driven operations.
NETSCOUT, a provider of network observability, AIOps, cybersecurity, and DDoS attack protection solutions, announces nGenius® Copilot, an AI-powered conversational extension to nGeniusONE® that provides intuitive access to NETSCOUT® Smart Data. It gives more people access to Smart Data for easier and faster ways to investigate service disruptions and assess business impact.
nGenius Copilot is grounded in NETSCOUT Smart Data, the high-fidelity, contextual data derived from observed network, application, service, and user interactions. By transforming natural language questions into evidence-based answers, relevant visualisations, supporting evidence, and suggested follow-up inquiries, it helps experienced engineers accelerate complex investigations while enabling a broader range of professionals to benefit from advanced operational intelligence.
Advanced operational intelligence
As hybrid environments and digital dependencies become more complex, resolving service disruptions requires IT teams to interpret growing volumes of operational data and connect evidence across applications, infrastructure, networks, and external services. nGenius Copilot simplifies that process, transforming natural-language questions into clear, evidence-based answers grounded in NETSCOUT Smart Data, helping more members of an organisation identify contributing conditions, assess business impact, and act faster.
“Reliable AI starts with reliable data,” said Phil Gray, AVP, product management, NETSCOUT. “nGenius Copilot combines an intuitive conversational experience with the depth and context of NETSCOUT Smart Data. It helps teams quickly uncover relevant evidence, understand contributing conditions and business impact, and collaborate around a consistent view of what occurred. Ultimately, it enables customers to realise greater value from the NETSCOUT intelligence they already have.”
Natural-language questions
Simple direct questions can be asked, such as: which applications are responding slowly or experiencing increased latency? Which users, locations, or services are affected? What network, application, server, or external conditions may be contributing to the problem? nGenius Copilot interprets the question, applies the relevant Smart Data, and presents the resulting analysis in clear language with visual context and supporting evidence.
nGenius Copilot is available for purchase now and helps organisations:
- Accelerate problem identification: Guide investigations from an initial symptom to the applications, services, network conditions, and dependencies contributing to the issue
- Prioritise business impact: Show which users, locations, services, and transactions are affected so teams can focus resources where they matter most
- Scale operational expertise: Make Smart Data accessible through natural-language questions, guided analysis, and clear explanations while helping senior engineers investigate complex problems more efficiently
- Improve cross-team collaboration: Translate detailed technical evidence into clear explanations and visualisations that network, application, infrastructure, service, and business teams can use together
- Enhance the value of NETSCOUT deployments: Bring Smart Data directly into everyday workflows and enable more professionals to benefit from the data their organisations already collect
- nGenius Copilot supports NETSCOUT’s commitment to make its packet-derived Smart Data more accessible and easier to use where operational decisions are made. It lets people ask questions in natural language, examine supporting evidence, and identify the conditions affecting services and users. For customers, that means a faster path from disruption to resolution. For NETSCOUT, it extends the value of its data into AI-assisted operations.
