HID has announced the successful integration of its hardware-based HID ATOM™ document reader and HID U.ARE.U® facial recognition module with Soloinsight's CloudGate™ visitor management and physical identity and access management (PIAM) platform, enhancing the self-service visitor check-in system from Connected Technology Solutions (CTS).
This advancement is aimed at bolstering security processes for global enterprises and critical infrastructure facilities by enabling them to verify visitor identities before providing access credentials, ensuring a consistent and traceable visitor management system.
Integration for enhanced security
Facilities like hospitals, data centers, offices, and logistics hubs typically welcome hundreds of contractors, vendors, and visitors daily.
Visitors scan the QR code and confirm their identity using the HID ATOM document scanner
Nevertheless, many check-in procedures offer limited verification, often relying merely on the name presented. This poses a security risk as visitors can input any name into a tablet or display a photo ID that staff may be unable to verify, leading to badges potentially being issued to individuals misrepresenting their identities.
Combining authentication technologies
In environments that are regulated or present high risks, such lack of verification may result in unauthorized access, creating vulnerabilities in audit trails during incidents and compliance failures by not being able to confirm the presence and timing of individuals on-site. The integration of document authentication, facial verification, and visitor management into a unified solution optimizes visitor processing, reduces the necessity for manual identity checks, and ensures comprehensive records for compliance and investigation purposes.
Visitors are pre-registered in CloudGate by their hosts, and an email invitation containing a QR code is sent to them. During check-in, visitors scan the QR code and confirm their identity using the HID ATOM document scanner, which is capable of reading passports, driving licenses, and mobile IDs. Live facial verification is performed by HID U.ARE.U Face Module, which dismisses any scans that fail to match the identity document or do not involve a live face.
Regulatory compliance and technical support
CloudGate overlays existing setups, supporting roughly 30 physical access control system (PACS) connectors
Upon identity verification, the check-in process is recorded in CloudGate with comprehensive visitor records, aiding security personnel in maintaining thorough records of visitor activities for investigations, reporting, and compliance. The system is built to ensure it meets the documentation and audit requirements of over 40 regulatory frameworks, including HIPAA, GDPR, SOC 2 Type II, and ISO 27001.
The HID ATOM offers robust identity assurance by capturing encoded data strips on various identification forms such as passports and IDs, recognizing barcodes, and detecting specific document security features, which phone cameras often miss. As such, visitors can seamlessly navigate the check-in process without changing devices or lanes, as one HID ATOM reader handles different credential types. Furthermore, CloudGate overlays existing setups, supporting roughly 30 physical access control system (PACS) connectors and over 150 integrations across IT, HR, IAM, and SIEM systems, enhancing the capacity of current HID deployments.
Manufactured in CTS's Wisconsin facility, this technology is U.S.-made and supported by enterprise-grade services including a three-year warranty, specialised technical support, and ADA-compliant installation services.
HID announces that its hardware-based HID ATOM™ document reader and HID U.ARE.U® facial recognition module have been integrated with Soloinsight's CloudGate™ visitor management and physical identity and access management (PIAM) platform to enhance the self-service visitor check-in kiosk from Connected Technology Solutions (CTS). Designed for global enterprises and critical infrastructure environments, the integration enables organisations to verify visitor identities before issuing access credentials while creating a consistent, auditable visitor management process.
Facilities such as hospitals, data centers, offices and logistics hubs often manage hundreds of contractors, vendors and visitors each day, yet most check-in processes verify little more than a name. A visitor can type any name into a tablet or present a photo ID that a receptionist has no way to authenticate which means the person issued a badge may not be who they claim to be.
Combining document authentication
For regulated or high-risk facilities, that unverified access creates real exposure: unauthorised individuals gaining entry, gaps in the audit trail when an incident occurs and compliance failures when organisations cannot prove who was on site and when. By combining document authentication, facial verification and visitor management into a single solution, the kiosk helps security teams streamline visitor processing, reduce manual identity checks and maintain detailed records for compliance and investigations.
A host pre-registers their visitor in CloudGate, which sends an email invitation with a QR code to the visitor. At the kiosk, the visitor scans the QR code, then verifies their identity through the HID ATOM document scanner, which reads passports, driver's licenses and mobile IDs. The HID U.ARE.U Face Module runs live face verification and rejects any scan that does not match the identity document or is not a live face.
Reporting and regulatory compliance
CloudGate confirms check-in, the kiosk prints a visitor pass on the spot and the host is notified. Returning visitors can also be granted a hostless welcome where appropriate.
Following identity verification, CloudGate records each transaction in a centralised visitor record, providing security teams with a complete history of visitor activity that supports investigations, reporting and regulatory compliance.
Dedicated technical support
Key differentiators:
- Improved identity assurance. Unlike phone cameras, which depend on lighting, struggle to read embedded security features and carry a higher risk of fake IDs and misreads, HID ATOM captures the encoded data strip on passports and IDs, barcodes and RFID or NFC chips. It also detects document integrity features and produces a consistent scan every time.
- One scanner, any credential. A single HID ATOM reader accepts QR codes, passports, driver's licenses and mobile IDs, so visitors move through check-in without switching devices or lanes.
- Compliance built into the record. CloudGate produces audit-ready evidence across 40-plus frameworks including HIPAA, GDPR, SOC 2 Type II and ISO 27001, helping organisations maintain documentation that supports ongoing compliance and audits.
- Built to elevate existing investments. Native support for HID Signo readers and mobile credentials extends current HID deployments, while CloudGate overlays existing access control vendor-neutrally with roughly 30 physical access control system (PACS) connectors and 150-plus integrations across IT, HR, identity and access management (IAM) and security information and event management (SIEM).
- US-built with enterprise-grade support. Engineered and fabricated at the CTS Wisconsin headquarters and backed by a three-year warranty, dedicated technical support, white-glove installation and full ADA compliance.
