TrackTik Software, the cloud-based security workforce management solution based in Montreal, Quebec, recently announced the issuance of Canadian Patent 2799170, which relates to the System and Method for Monitoring an Area Using NFC Tags. Simon Ferragne, TrackTik founder and CEO, originally filed the patent 8 years ago in 2012—a time when using smartphones by security personnel was rare. The technology was disruptive and innovative and this patent is now being used by security guards around the world, so its recent issuance validates that tremendous achievement. Technological advancements “From its inception, I knew NFC would play a transformational role in the evolution of guard tour systems in the security industry. The adoption of NFC and smartphones metamorphosed the way security firms deliver their services and increase their value proposition. But this is just the beginning as recent technological advancements in machine learning, artificial intelligence, and data analytics will continue to change the industry,” says Simon Ferragne. About the patent TrackTik Software was granted the patent for technology whereby a mobile device scans NFC tags and sends that data to a remote server in real time. The data may include the ID of the tag being scanned, the timestamp and/or position of the device at the time of scanning, and the ID of the employee performing the scanning. The server detects the ID of the NFC tag from the data received from the mobile device, and performs the functions associated with the NFC tag.
TrackTik Software, the cloud-based security workforce management solution based in Montreal, Quebec, is proud to announce its recent partnership with Rain Instant Payment, a voluntary employer-sponsored benefit, that provides financial wellness tools, and allows employees access to a portion of their wages before payday through its app. With security guard turnover rates reaching as high as 400% in the security industry, it’s important for security companies to be able to offer financial wellness packages to reduce churn. Workforce management automation As part of its 360 solution strategy, TrackTik’s integration with Rain helps security service companies increase employee retention through workforce management automation by giving security officers control over their financial lives and receive the money they’ve earned without having to wait until payday. "TrackTik's 360 robust solution suite and focus on helping security service providers create a value-adding service was consistent with how we were thinking about our merit to the industry. A strategic partnership helps us solidify that strategy," said Jen Terrell, VP of Employer Partnerships at Rain. Improving retention and workforce satisfaction Rain’s mission to regrow individual freedom by giving people control over their income" Simon Ferragne, CEO at TrackTik Software, said, “Rain’s mission to regrow individual freedom by giving people control over their income and finances is another example of how we choose strategic partners who provide added value to our security service clients.” To find out more about the partnership, join TrackTik as they co-host a webinar with Rain to discuss how its cloud workforce management solution’s integration with Rain helps security service companies improve retention and workforce satisfaction. 'Increase Employee Retention Through Workforce Management Automation' is scheduled to take place on August 11 at 2 p.m. EST/ 7p.m. GMT and will be led by Brian Strasser, Senior Director of Partnerships at TrackTik, and Luke Holec, Sales Director at Rain. Improved operational efficiency TrackTik was founded in 2013 and quickly established itself as a pioneer with the mission to build better software so its clients can run smarter businesses. TrackTik's AI-driven technology enables security organisations to connect frontline staff, back office management, and their clients to drive improved operational efficiency, and data insights. TrackTik helps security professionals make automated, data-driven decisions with its cloud-based seamless approach to system connectivity. Headquartered in Montreal, Canada, with offices in the United Kingdom and Europe, TrackTik offers four integrated suites of tools—Security Operations for Guarding, Back Office Management, Mobile Patrol and Dispatch, and Business Intelligence & Reporting Analytics, to help security service companies follow the progression of guards, reduce manual tasks, lower costs, and demonstrate value.
Badger Technologies®, a product division of Jabil, introduces the Badger PatrolBot™ autonomous robot tailored for the security guard industry. The PatrolBot autonomous robot extends security workforce operations by automatically verifying that windows and doors are secured, fire extinguishers and defibrillators are properly stored, and floors are free of debris and potential hazards. The robot also can investigate alarms and areas not supported by surveillance cameras. The Badger PatrolBot autonomous robot empowers security guard management companies and their customers to prioritise personnel deployment while automating manual security checks. Reducing operational costs This is especially relevant now that security guard companies are being called upon to support COVID-19 security requirements, including enforcing social distancing, taking temperatures and performing worker welfare checks. “The PatrolBot autonomous robot is a workforce multiplier, continuously patrolling stores, warehouses and office buildings for 12 hours on a single charge,” said Tim Rowland, CEO of Badger Technologies. “Our robots automate the most mundane inspections and share real-time data, enabling guard services companies to expand their service offerings, extend shift coverage and reduce operational costs.” Workforce management platforms Our strategic partnership will help customers’ realise greater business value from their security investments" As part of a total security solution, Badger Technologies is working with established providers of workforce management platforms to ensure seamless integration with security operations. The first partner in this growing ecosystem is Montreal-based TrackTik Software Inc., an innovator in cloud-based security workforce management focused on maximising operational efficiencies. The companies are developing Application Programming Interfaces (APIs), enabling the PatrolBot autonomous robot to use TrackTik’s cloud-based software to streamline security guard tour scheduling, real-time checkpoint logging, incident reporting, GPS tracking, messaging and alerts. “TrackTik Software is thrilled to partner with Badger Technologies in using robotics to transform security guard operations,” said Simon Ferragne, CEO of TrackTik Software. “Our strategic partnership will help customers’ realise greater business value from their security investments and allow them to take on more non-traditional security roles in a post-pandemic world.” Streaming video cameras Equipped with streaming video cameras, the PatrolBot autonomous robot lets command-centre staff view the robot’s exact location as well as access a live video feed. In addition, fixed-position cameras are programmed to take pictures of doors, windows, fire extinguishers and any blockages during the robot’s patrol tour. If needed, a robot can automatically modify its routes to avoid obstacles while performing inspection duties safely around people. Actionable data and analytics offer vital insights for improving service delivery while lowering costs Actionable data and analytics offer vital insights for improving service delivery while lowering costs. Badger Technologies also is working to accelerate integration of its Software Development Kit (SDK) with other security workforce management software as well as customer-specific security solutions. Floor-scanning robot As the latest Badger Technologies’ offering, the PatrolBot autonomous robot leverages AI and Machine Learning to produce actionable business insights to elevate security guard Service Level Agreements (SLAs) while meeting growing compliance demands. This newest robot joins Badger Technologies’ retail robots, which have travelled more than 500,000 miles safely alongside employees and shoppers at more than 500 grocery stores throughout the U.S. and Australia. The PatrolBot autonomous robot extends the capabilities of this existing line-up, which includes Badger® Retail inSight, a shelf-scanning robot that addresses out-of-stock, planogram compliance and price integrity issues; and Badger® Retail inSpect, a floor-scanning robot that automates hazard detections, such as spilled liquids and other debris.
TrackTik Software, provider of the No. 1 security workforce management software solutions internationally, has announced that its Vice President, Security Industry Mark Folmer has been selected as the third most influential thought leader on the IFSEC Global Influencers in Security and Fire 2019 list. Driving technology innovations This list, unveiled by the UK-based International Fire and Security Exhibition and Conference, the premier integrated security event – features executives who have significantly influenced the security sector. This includes individuals who have played a key role in driving technological innovation and best practices, shaping debate around industry issues, propelling the success of their organisation, and helping to raise the industry’s profile. Folmer made it on to the list after being judged by a leading panel of industry experts - which he will be joining next year. Folmer, who took third spot on the 2019 thought leadership list – up from placing 19th in 2018 – was recognised as a security leader and forward-thinking influencer, committed to shaping the future of the industry as a practitioner, consultant, technology disruptor and university instructor. In his role at TrackTik Software alone, he is a trailblazer in advocating for the professionalisation of the industry Importance of data to drive security In his role at TrackTik Software alone, he is a trailblazer in advocating for the professionalisation of the industry and reinforcing the importance of data to drive security organisations forward. By so doing, he has helped security organisations globally transform their operations to unprecedented levels of intelligence and efficiency. Within TrackTik, he also serves as an industry evangelist ensuring that the company stays up-to-date with the industry’s best practices and standards. A business school graduate with Certified Protection Professional (CPP) and The Security Institute (FSyI) certifications, Folmer gained status as a security services specialist through two decades of operations and volunteer experience. A Senior Regional Vice President for ASIS International’s Region 6, Canada, and Chair of the ASIS Security Service Council — an international group focused on security service delivery standards — he is a keen industry speaker and media spokesperson, committed to sharing his knowledge with the next generation of security professionals in his teaching role at Université de Montréal. Data protection expert Folmer’s selection follows a long list of recognitions attained by TrackTik Software. Most recently, the company’s CEO Simon Ferragne was presented an award for the Next Generation Executive Leadership by the Canadian Advanced Technology Alliance (CATAAlliance) and was named a Top 10 under 40 Security Leader by Canadian Security Magazine. In 2018, TrackTik Software was ranked No. 11 on the Deloitte Technology Fast 50 list, was named one of LinkedIn’s Top 25 Startups in Canada, placed 36th on the Canadian Business 2018 Startup 50 ranking of Canada’s Top New Growth Companies, and received a SaaS Award for Customer Success by San Diego-based APPEALIE.
With the need for security guard services growing worldwide, Montreal-based tech startup TrackTik Software Inc., an integrated security workforce management cloud-based software solutions provider, has announced US$ 45 million in financing from Toronto-based Georgian Partners and Montreal-based Caisse de dépôt et placement du Québec (la Caisse). Disruptive AI and Machine Learning Funds will be used to drive new product development — including disruptive artificial intelligence and machine learning technologies Funds will be used to drive new product development — including disruptive artificial intelligence (AI) and machine learning (ML) technologies — that will enable security guard firms or in-house security teams to simplify their operations and maximise profitability. TrackTik will also nearly double its staff of 120 in the next year to help bring to market the new state-of-the-art tools and increase support and provide best practices for customers as the company expands its operations internationally. “This investment is in effect good news for the security workforce management industry as a whole as it is enabling us to reimagine every aspect of the industry, helping users of our technology to perform at unprecedented levels of intelligence and efficiency as they obtain their key business objectives,” said TrackTik Founder and CEO Simon Ferragne in making the announcement. “These unique tools will not only add value to our users but will in turn enable our clients to add value to their own customers,” he said, revealing that the new products are planned to start rolling out in early 2019. TrackTik security workforce management software Applauding the investors for their vision, Ferragne explained that both Georgian Partners and la Caisse are aligned with TrackTik’s commitment to transform the security workforce management market. In particular, Georgian Partners — a firm that invests in growth stage companies using AI and ML to solve real business problems, with a roster that includes players such as Shopify, Cority, Flashpoint and True Fit — has dedicated a group of technical experts to help TrackTik accelerate the development of its new products. TrackTik's unique end-to-end security workforce management software is advancing the security industry to improve services and make smarter, data-driven decisions" “TrackTik's unique end-to-end security workforce management software is advancing the security industry to improve services and make smarter, data-driven decisions,” said Steve Leightell, Partner at Georgian Partners. “They've built a powerful solution that is solving their customers’ greatest business needs and are truly leading the industry. We are thrilled to be working with the TrackTik team to develop their software’s cutting-edge artificial intelligence capabilities. Georgian’s core philosophy is that businesses utilising applied AI will enable superior service levels in terms of capability, delivery, availability, accuracy and convenience, and so we look forward to be a part of this phase of their growth.” Applied Artificial Intelligence Citing a good cultural fit between the two companies, Leightell added that the timing was right to engage with TrackTik because there is a strong market pull for TrackTik’s first-of-its-kind, all-in-one enterprise software solution that delivers all of the mission-critical components required to run a professional security service firm on a single integrated platform, including real-time guard management and incident reporting, back office administrative functions, and business intelligence. In addition to Applied AI, Georgian Partners’ thesis-led approach to investing also focuses on Conversational AI – including the use of text-based messaging, chatbots and voice assistants – and Digital Security, two areas that TrackTik is well positioned to capitalise on, he added. Based on TrackTik’s substantial growth in 2018, Thomas Birch, Managing Director Venture Capital and Technologies at la Caisse stated that “this new investment will enable TrackTik to continue its international development and reaffirms la Caisse’s support for technology companies, which represent a promising sector of Québec’s economy. One of the fastest growing technology companies in Canada, TrackTik will use the proceeds of this transaction to pursue its strategic expansion plan, which includes developing more machine learning technology.” Automated scheduling This is an exciting time for the security guard workforce management space as the industry grows and evolves" Among some of the advanced AI capabilities to be featured in TrackTik’s new software are an automated scheduling tool that uses predictive analysis and ML to streamline the scheduling of large, diverse and mobile security workforces, reducing the number of human interactions and simplifying day-to-day business, Ferragne said. TrackTik’s innovations have helped propel the company’s exponential growth since its inception in 2013, with the company receiving multiple recognitions for its solutions. Last year alone, TrackTik ranked No. 11 on the Deloitte Technology Fast 50 list, was included on the LinkedIn list of Top 25 Startups in Canada, placed 36th on the Canadian Business 2018 Startup 50 ranking of Canada’s Top New Growth Companies, and received a 2018 SaaS Award for Customer Success by San Diego-based APPEALIE. “This is an exciting time for the security guard workforce management space as the industry grows and evolves,” Ferragne said. “We at TrackTik are proud to support its advancement by providing the best products possible in the hopes of helping those in the industry propel their business forward. We want to thank both Georgian Partners and la Caisse for believing in our vision and mission, and we look forward to working together on achieving our goals.”
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