Gerald G. Wilkins
In addition to providing the Northeast’s largest security trade show, ISC East will include free conference sessions and keynote speeches right on the show floor and several paid workshops. The Nov. 20-21 event at New York’s Javits Center will also include vendor solution sessions from Axis Communications, Hikvision and NAPCO. Wide variety of paid workshops An advantage of the International Security Conference & Exposition in New York is that much of the programming is complimentary to registered attendees, and location of the sessions on the show floor means attendees don’t have to leave the exhibition to take in a session. The paid workshops include technology sessions about cyber terminology for physical security integratorsThe paid workshops include an Active Shooter Workshop and technology sessions about cyber terminology for physical security integrators; and basic installation and configuration of video surveillance solutions. An OSDP (Open Supervised Device Protocol) Boot Camp Short Course will also be offered. As a smaller show, the topics of ISC East conference sessions are broader and of more general interest, rather than organised into focused “tracks” as at ISC West. Attendance at sessions can provide continuing education (CE) credits with organisations that partner with ISC East – one credit for each hour-long session. Attendees can use their Certificate of Attendance from any session to self-report their education hours to relevant industry bodies: ALOA (AEU education credits), ASIS (CPE continuing professional education credits) and NICET (CPD Continuing Professional Development points). An advantage of the International Security Conference & Exposition in New York is that much of the programming is complimentary to registered attendees Keynote sessions at the Main Stage The Main Stage will be the venue for keynote sessions delivered by Deanne Criswell, Commissioner, New York City Emergency Management (on Day 1 – Nov. 20); and Angela Stubblefield, Chief of Staff at the Federal Aviation Administration (FAA) (on Day 2 – Nov. 21). The two SIA Education@ISC East educational theaters on the show floor will be booked up both days with a variety of interesting topics. A new session covers penetration testing for physical security, presented by Michael Glasser of Glasser Security Group. A session on LiDAR (Light Detection and Ranging) sensors will be presented by Frank Bertini, UAV and Robotics Business Manager, Velodyne LiDAR. Another popular topic is Safe Cities, and FLIR will present a session on moving from secured to smart cities with intelligent, connected systems. New addition is Active Shooter Workshop The Active Shooter Workshop is a new addition to the ISC East programme. It has been a popular session at ISC West for three years now. At ISC East, presenters of the workshop will be David LaRose, System Director Public Health, Lee Health; and Ben Scaglione, Director of Healthcare and Security Programming, Lowers and Associates. At the end of the workshop, an additional hour of programming will be the “Stop the Bleed/Save a Life” session presented by Jerry Wilkins, Co-Owner of Active Risk Survival. The Main Stage will be the venue for keynote sessions delivered by Deanne Criswell, Commissioner, New York City Emergency Management, and Angela Stubblefield, Chief of Staff at the Federal Aviation Administration Woman in Security event A Women in Security Forum breakfast event will be held on Nov. 21 (Thursday). It’s the second annual event and this year will focus on diversity and inclusiveness in the workplace of the future. Valerie Anderson, President of Boon Edam, will lead a discussion on “Diversity 2.0: Next Steps for Creating an Empowered Workforce”Moderator Valerie Anderson, President of Boon Edam, will lead a discussion on “Diversity 2.0: Next Steps for Creating an Empowered Workforce”. Panelists are Lisa Terry of Allied Universal, Andrew Lanning of Integrated Security Technologies, Elaine Palome of Axis Communications and Dawne Hanks of Milestone. The Women in Security event is likely to attract up to 100 attendees. SIA’s Women in Security is an active organisation, with monthly meetings and a newsletter that recognises prominent women in the security industry. “It’s really a group for both men and women,” says Mary Beth Shaughnessy, Event Director, ISC Events at Reed Exhibitions. “There are many programmes, recruiting efforts, and professional and networking opportunities. They are a robust group of people who are active in making a difference. It’s important to support women in the security industry, which is 95% male, and to develop a new generation of women to be a part of the industry’s future.” The keynote addresses at ISC East will also highlight two high-profile women.
While security salesmen are touting megapixels and anti-passback features, they are missing an opportunity to communicate the role of technology in the broader context of risk management and incident response – and in saving lives. That’s the message of Gerald Wilkins, PSP, Vice President of Active Risk Survival. Incident response is at the core of how an enterprise reacts to risk and is a standardised approach to the command, control, and coordination of emergency response. Effective incident response requires integrating a combination of facilities, equipment, personnel, procedures, and communications operating within a common organisational structure. All the elements must work together to achieve the desired outcome – to mitigate a risk using countermeasures. Capabilities of systems during emergencies I want to see us have more meaningful conversations with security directors and emergency operations planners"Equipment such as CCTV, access control and mass notification systems can provide effective countermeasures, but salesmen in the physical security market are not ‘connecting the dots’ between equipment specifications and its capabilities as part of the broader incident command system. “Historically, purchases of security technologies have not been considered in that context,” says Wilkins. “Rather, the industry’s sales pitches have been about features and capabilities – pixels or communication distances or intelligence – not about how those capabilities are useful in the specific context of emergency response.” “My goal is to change the industry,” says Wilkins. “I want to see us have more meaningful conversations with security directors and emergency operations planners.” Focusing on the Emergency Operations Plan “We are in the life safety business, and we need to have more conversations about where technology fits into the Emergency Operations Plan (EOP). When was the last time you [as a security salesman] asked a client to look at their Emergency Operations Plan? No one knows the technology better than we do.” What’s missing, however, is attention to how technology is applied to risk management and response“There are so many folks in our industry who are technology gurus, who ‘get’ the technology, and are good at selling it,” he says. What’s missing, however, is attention to how technology is applied to risk management and response. “As an industry, even guys who have been in the business a long time have never heard about incident command,” says Wilkins. “How are we weaponising technology to maximise the outcome? We don’t talk about it. We want to talk about megapixels and wide dynamic range. But when are we going to talk about how we can apply that technology to mitigate our tangible and intangible risks?” Importance of security equipment In the wake of each active shooter or other incident in the news, Wilkins looks back to consider the missed opportunities and how security equipment could have saved lives. “What technology did we have to help first responders – video, access control and paging – but they weren’t used?” he asks. An example is the San Bernandino shooting in 2015, when police officers were heard asking “has anybody found that access control card?” In effect, a law enforcement officer was asking for technology that should have been included as part of the emergency plan. Situational awareness, such as that provided by video systems, can help responders judge which areas are safe fasterSituational awareness, such as that provided by video systems, can help responders judge which areas are safe faster and provide Emergency Medical Services (EMS) personnel more time to save lives. However, video is not being viewed in that light as a part of the broader life-saving mission. “Our industry needs to sit down with a security director or operations manager and ask: How are you using technology as a resource tool that will become part of your critical response?” says Wilkins. Understanding how equipment works Technology is often not being incorporated in emergency planning, even with something as simple as a fire drill. Most fire drills are ‘one size fits all’ – every person knows where they should go and how they should exit. But what if there is a fire in a particular part of the building? Today’s fire alarms operate in zones to communicate the location of a fire, but this capability is not being used to practice a variety of resulting scenarios that could save lives. “We need to understand as an industry how our partners in law enforcement and EMS do their jobs,” says Wilkins. “We can help stakeholders in a building understand how our equipment works every day and how they can use it in a critical incident. We need to understand Emergency Operations Plans (EOPs), how incident command works, and how we can help emergency responders.” Security training for salespeople I want to know everything I can know to help guys sell things that can change the outcome if something bad happens"“If a guy wants to talk about his pixels or his anti-passback, he should instead consider having a meaningful conversation with the client about best practices and how to mitigate risk. This creates a different position [for the salesman], and if there is a critical incident, something you said or did might save someone’s life.” When it comes to training and taking a more strategic approach to sales, to some extent, the security technology industry has been a victim of its own success. When business is good, security companies are less likely to look for ways to train their salespeople. “We’re in the life safety business, not in the ‘stuff’ business,” says Wilkins. “I want to know everything I can know to help guys sell things that can actually change the outcome if something bad happens.” Another problem is “we don’t know what we don’t know.”
When it comes to emergency planning and response, there is an abundance of resources to help enterprises prepare to mitigate the impact of an incident. The U.S. Federal Emergency Management Agency (FEMA) has devised the National Incident Management System (NIMS), aimed at defining and standardising ways that resources can be used to manage and respond to an incident. An enterprise’s Emergency Operations Plan, or EOP, incorporates NIMS concepts and spells out what to do in an emergency. Security equipment purchases But how does an EOP relate to security equipment purchases? In the language of FEMA, enterprises should ask themselves: How do I currently ‘resource type’ my electronic countermeasures as part of my critical incident response plan? In FEMA parlance, ‘resource typing’ is categorising resources according to capability using FEMA’s ‘Typing Library Tool’. The tool identifies technologies that can improve response. Technology purchases should be considered in the context of their role in the larger plan, says Jerry Wilkins, PSP, Vice President of Active Risk Survival. “Currently, that doesn’t happen, and we as an industry do not even speak in the same language as those who guide emergency responses to which security equipment can be a useful contributor,” Wilkins says. The National Incident Management System is aimed at defining and standardising ways that resources can be used to manage and respond to an incident Wilkins speaks with authority based on a long career in the industry. Beyond his experience working in burglar alarms, home security, and as a manufacturer’s rep, Wilkins has expanded his expertise to the broader categories of incident command, emergency response and law enforcement. He has received FEMA IS-0100 (incident command training) and has sought to apply it to critical incidents, active shooters and other emergency situations. He has attended Solo Engagement Operator Training (SWAT school) and Tactical Emergency Casualty Care (TECC) military training. Responding to emergencies As a student in a broad array of disciplines, Wilkins has sought to engage the security technology industry in an important conversation: What can we do as an industry to apply technical capabilities to the question of how to respond to an emergency? Adherence to best practices can help to avoid liability – and save lives For example, CCTV is a valuable tool for situational awareness, but it wasn’t deployed in the aftermath of the Parkland, Florida, school shooting in 2018 until 24 minutes into the incident. “By the time they decided to use the video, [the shooter] was already gone. They had 15 high-definition cameras, but they did not know how to use the technology for situational awareness because it was not part of the Emergency Operations Plan. They could have known every move [the shooter] made if the technology had been part of the EOP,” says Wilkins. Here is another example from the Parkland shooting incident response. When responding to an incident, Emergency Medical Service (EMS) typically divides a site into three levels – hot zones, warm zones, and cold zones – based on danger levels. In the Parkland shooting, the 1200 building went ‘cold’ – meaning it was safe – as soon as the shooter left the building. But it was 58 minutes before they called it a ‘cold’ zone, thus delaying survivors’ access to emergency care that could have saved lives. Better situational awareness, provided by leveraging CCTV, would have made the difference. If OSHA puts out a white paper on how to protect a facility and you don’t do it and have an event occur, how does that look?" There are a number of other available standards, processes and other documents to guide emergency response. Adherence to best practices can help to avoid liability – and save lives. Ignoring known and well-documented best practices can leave an enterprise vulnerable in the aftermath of an incident. Understanding these principles and best practices can help security equipment companies understand how the benefits of their products can be maximised in this context. Here are some available resources: NFPA 3000, a 42-page provisional standard for responding to an active shooter, addresses all aspects of the process, from identifying hazards and assessing vulnerability to planning, resource management, incident management at a command level, competencies for first responders, and recovery. National Association of School Resource Officers (NASRO) has created Standards and Best Practices for School Resource Officer Programs. PASS (Partner Alliance for Safer Schools) has compiled School Safety and Security Guidelines and a School Security Checklist. Federal Bureau of Investigation (FBI) has released ‘Making Prevention a Reality: Identifying, Assessing and Managing the Threat of Targeted Attacks’. Department of Homeland Security (DHS) has released ‘Planning and Response to an Active Shooter: An Interagency Security Committee Policy and Best Practices Guide’. U.S. Secret Service has released ‘Enhancing School Safety Using a Threat Assessment Model: An Operational Guide for Preventing Targeted School Violence’. OSHA 3148 provides policy guidance and procedures to be followed related to occupational exposure to workplace violence. (OSHA is the Occupational Safety and Health Administration) OSHA’s ‘general duty’ clause requires that each employer furnish to each of its employees a workplace that is free from recognised hazards that are causing or likely to cause death or serious physical harm. “If OSHA puts out a white paper on how to protect a facility and you don’t do it and have an event occur, how does that look?” says Wilkins. “It’s regulatory guidance that you could have followed but didn’t.”