Articles by John O'Kelly

Lean Six Sigma tactics lead to increased airport efficiency and reduced flyer wait times
Lean Six Sigma tactics lead to increased airport efficiency and reduced flyer wait times

For many frequent flyers, the relationship between flyers and the Transportation Security Administration (TSA) has been at times, turbulent. For the better part of the last two decades, going through airport security has been met with groans over long wait times as flyers are encouraged to get to the airport earlier and earlier. TSA Lean Six Sigma tactics reduce wait time However, the tide may be turning a bit, as recent reports have shown a decline in TSA’s wait times, which can be att...

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