Kaseya has unveiled its latest suite of innovations for Autumn 2025, designed to empower Managed Service Providers (MSPs) by enhancing automation, cybersecurity, and the overall customer experience.
The announcement includes over 90 improvements to its software offerings, aimed at boosting efficiency, protection, and services for small business IT management.
Comprehensive IT and security solutions
The enhancements are part of Kaseya's strategy to offer a comprehensive IT and security platform. "These new capabilities deliver on the direct feedback we have received from our partners," stated Jim Lippie, Chief Product Officer at Kaseya.
"MSPs want to grow faster, expand margins and protect customers from rising cyberthreats, without having to increase labour cost. We are accelerating our pace of innovation to deliver exceptional customer outcomes and lead the market as the only true end-to-end IT and security platform for small business."
Enhancements across key areas
Autumn 2025 release features multiple advances in automation, cybersecurity, and client experience
Following recent highlights announced at DattoCon, which included the Sirus 6 appliance and the acquisition of INKY for email security, the Autumn 2025 release features numerous improvements in automation, cybersecurity, and customer experience.
Chris Collins, Owner at CBC Technovations, commented, "Kaseya is changing the way we work in ways we never thought possible. Their automations have allowed us to take on more clients without adding any additional headcount. Our technicians are more efficient, our margins are improved, and thanks to Kaseya's security-first approach, our customers are better protected."
Key features in the Autumn 2025 release
Kaseya's AI-driven automation delivers significant advancements that allow partners to expand their service offerings while cutting operational expenses.
Features such as the Smart Ticket Triage in Autotask automate the categorisation and prioritisation of tickets, and Backup Reporting in Datto Endpoint Backup provides executive-friendly reports automatically.
Strengthened cybersecurity measures
In the realm of cybersecurity, Kaseya's integrated platform offers enterprise-level protection against evolving threats
In the realm of cybersecurity, Kaseya's integrated platform offers enterprise-level protection against evolving threats.
Notable tools include Smart Investigate in Datto EDR, which uses AI to examine alerts and provide actionable guidance, and Safe Password Sharing in IT Glue, which enhances security protocols with features like multi-factor authentication and expiration controls for password sharing.
Enhanced customer experience
The company continues to innovate the customer experience by simplifying operations for MSPs. The new Automation Centre for Integrations in KaseyaOne enables users to easily access a customised catalogue of platform automations.
Additional features like umbrella contracts in Autotask simplify the management of billing agreements, and the Pay Now option in Autotask and ConnectBooster enhances client payment processes.
Kaseya, the pioneering provider of AI-powered IT management and cybersecurity software for small businesses, announced its fall 2025 innovations.
The release includes more than 90 enhancements aimed at transforming customer outcomes and economics through automation, cybersecurity, and end-to-end experience.
End-to-end IT and security platform
“These new capabilities deliver on the direct feedback we have received from our partners,” said Jim Lippie, Chief Product Officer at Kaseya.
“MSPs want to grow faster, expand margins and protect customers from rising cyberthreats, without having to increase labour cost. We are accelerating our pace of innovation to deliver exceptional customer outcomes and lead the market as the only true end-to-end IT and security platform for small business.”
Improvements in automation, cybersecurity and customer experience
In addition to the game-changing capabilities recently announced at DattoCon, like the Sirus 6 appliance, the acquisition of email security solution INKY, and Datto Backup for Entra ID, Kaseya has made dozens of improvements in automation, cybersecurity and customer experience in its fall 2025 release.
“Kaseya is changing the way we work in ways we never thought possible,” said Chris Collins, Owner at CBC Technovations. “Their automations have allowed us to take on more clients without adding any additional headcount. Our technicians are more efficient, our margins are improved, and thanks to Kaseya’s security-first approach, our customers are better protected.”
Highlights in the Fall 2025 release
AI-driven automation
Kaseya’s industry-best AI and data platform delivers powerful automations that enable partners to offer value-expanding services while decreasing operating costs.
- Smart Ticket Triage in Autotask — Accelerate response times by automatically categorising, prioritising and routing tickets based on content - no manual sorting needed.
- Backup Reporting in Datto Endpoint Backup — Automatically generate QBR-friendly, executive backup reports across all assets.
- OneDeploy Secure Edge VPN for Datto BCDR— Automatically connect end users to Datto Cloud DR resources via Secure Edge SASE, eliminating manual VPN configuration.
Cybersecurity
Kaseya’s connected security platform combines end-to-end integration to deliver enterprise-caliber protection from an ever-expanding set of threat vectors.
- Smart Investigate in Datto EDR — Use AI to analyse EDR alerts or email threats to surface clear, actionable investigation guidance, eliminating manual analysis.
- Safe Password Sharing in IT Glue — Share passwords securely with anyone, even outside IT Glue, using MFA, expiration controls, and audit trails.
- Customer event-based indicators of compromise (IOCs) in SaaS Alerts – Build precise threat detections with event triggers, filters and rules to reduce noise and enable faster response.
Customer experience
Kaseya is innovating to make doing business easier for MSPs, ensuring an exceptional end-to-end experience from onboarding to customer billing.
- Automation Centre for Integrations in KaseyaOne – Easily discover platform automations by accessing a personalised catalogue of integrations, streamlining operations by quickly enabling automated workflows.
- Umbrella contracts in Autotask – Create and manage all billing agreements for a client in a single contract, improving visibility and simplifying oversight.
- Pay Now in Autotask and ConnectBooster – Clients can now pay invoices instantly through the Autotask client portal, powered by ConnectBooster, accelerating cash flow while making the process more convenient.
