|The expansion has been created due to demand created by increased sales and new business|
Potter Electric Signal Company, LLC of St. Louis, Missouri USA, announces an expansion of its technical support department due to demand created by increased sales and new business. Additions have been made within the technical support department to reinforce an already stellar reputation of quality customer service and product guidance.
The Technical Support department includes NICET (National Institute for Certification in Engineering Technologies) certified personnel. Hold times are virtually gone; ninety percent of calls placed with the department are answered within ten seconds. All calls are answered directly by real people, located at Potter’s headquarters in St. Louis, Missouri. It is of vital importance to Potter that customers receive direct and knowledgeable product guidance.
Steve Huff, Manager of Advanced Applications and Technical Support at Potter said, “The Tech Support team is equipped to supply the full gamut of product solutions. From questions involving simple installation procedures to the most complex programming issue, we can help. It is the customer that drives Potter’s business, and it is our goal to acknowledge our appreciation by offering premium technical support. This premium service includes almost non-existent telephone hold times and a commitment to providing correct answers the first time.”