New Hanwha Techwin America Project Support Team
Samsung's Project Support Team has been set up in response to increased customer demand for knowledge driven help on large or complex integrated projects. The team will focus on Samsung's ability to harness the power of IP network based security solutions, whilst looking to increase the end-users' ROI by highlighting innovative ways the systems can be used for purposes other than security.
End-users are increasingly expecting integration to play a key role in helping them achieve maximum return on their investment in a security solution. Samsung are therefore working towards providing system integrators with the ability to almost effortlessly integrate all the component parts of a security system. These could including intruder, fire, access control, perimeter protection and CCTV systems, as well as the opportunity to have them all interact with a building's building management system, and in the process have the freedom and flexibility to choose ‘best of breed' products.
John Sayer who is managing the Project Support Team said: "I am delighted to be given the opportunity to head up the Project Support Team which has been established to provide hands-on support for the fast growing pan-European network of installers and system integrators who are recommending Samsung Techwin Europe Ltd's professional security solutions for large scale projects," said John. "With a complete product portfolio encompassing the very latest IP & network CCTV, Access Control and intruder detection products, the Project Support team clearly has a valuable role to play ensuring that our customers are able to specify the best complete solution for the job in hand. We will be available to offer advice and support from project conception and design, through to delivery."
John has worked within the electronic security industry for over twenty years, during which time he has performed product management and pre and post sales support roles whilst with Cardkey, Johnson Controls and Maxxess Systems. John's understanding of IP network based security systems includes the design and implementation of video surveillance, access control, perimeter protection, intruder, fire and BMS systems into fully integrated solutions.
The formation of the Project Support Team coincides with the introduction of Samsung's Total Security Manager (TSM) software, which enables the integration, monitoring and control of a diverse range of Samsung security systems via a single unified Graphical User Interface. TSM is packed full of features to make true integration possible and has an advanced alarm handling system which forwards information onto appropriate levels of security personnel and management, depending upon the designated importance of an incident.