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While the foundation of autonomous retail has been built up over the past few years, it is only now that retailers are beginning to fully experiment with the technology. There were an estimated 350 stores globally in 2018 offering a fully autonomous checkout process, yet this number is forecast to increase dramatically with 10,000 stores anticipated by 2024. This acceleration in the growth of unmanned retail stores has, in part, been boosted by the COVID-19 pandemic and a demand for a more contactless, socially distanced shopping experience. Physical security technologies Innovative physical security technologies can play a significant role in protecting a site while supporting its operation Many retailers are now exploring such solutions as a way to streamline their services and simplify store operations while reducing overheads. Of course, the security of unmanned sites is a concern, with many eager to embrace such a design, but wary about the prospect of leaving a store unguarded. This is where innovative physical security technologies can play a significant role in protecting a site while supporting its operation and also helping to improve customer experience. Comprehensive integrated solution To make the autonomous retail vision a reality, a comprehensive solution is needed that integrates network cameras, IP audio speakers, and access control devices. The cameras can be employed to monitor entrance points and sales areas, including checkout terminals, and can be monitored and operated remotely from a central control room. This offers management full visibility of operations, regardless of the number of stores. Recorded video material can be processed, packaged, and passed to authorities, when necessary, by applicable laws. Optimising operations As autonomous stores do not require staff to be present and run largely independently, managers can be notified automatically via mobile device if an event occurs that requires their attention. This could range from a simple need to restock popular items or clean the premises after a spillage, to a criminal break-in or attack. Again, network video surveillance cameras installed inside and outside of the premises provide high-quality video of any incident as it occurs, enabling immediate action to be taken. Improving customer experience Access control mechanisms at the entrance and exit points enable smooth, touch-free access to customers Access control mechanisms at the entrance and exit points enable smooth, touch-free access to customers, while IP audio speakers allow ambient music to be played, creating a relaxed in-store atmosphere and also offering the ability to play alerts or voice messages as required. Due to the automated nature of such audio broadcasting, consistency of brand can be created across multiple locations where playlists and pre-recorded voice messages are matched in terms of style and tone from store to store. Boosting profits The accessibility of premises 24/7 can ultimately lead to an increase in sales by simply allowing customers to enter the store and make a purchase at any time, rather than being restricted by designated retail hours. This also serves to improve customer loyalty through retail convenience. Utilising data from the access control system, managers can configure lights to turn on/off and ambient music to power down when the last person leaves the shop, to be reactivated the next time someone enters the premises. This approach can also conserve energy, leading to cost savings. Designing a future proof solution The threat of vandalism is greatly limited if everyone entering the shop can be identified, which is something that is already happening in Scandinavia using QR codes linked to an electronic identification system called BankID. This process involves a user being identified by their bank details, and their credentials checked upon entering the store. This not only streamlines the transaction process but vastly improves security because only those who want to legitimately use the services will go through the identification process, helping to deter antisocial or criminal behaviour. Physical security technology should be reliable and of high quality, without compromising the service to customers VMS-based network solution Both inside and outside of the premises, physical security technology should be reliable and of high quality, without compromising the service to customers, or hampering their experience. Door controls, network cameras, and loudspeakers, together with a comprehensive video management system (VMS), enable retailers to control every element of their store and remove any uncertainty around its management or security. Such a system, network-enabled and fully scalable to meet ongoing business requirements, can be offered using open APIs; this allows configuration and customisation while ensuring that the retailer is not limited by the technology or tied into any particular set-up or vendor as their requirements evolve. Additional security benefits As more businesses launch their unmanned stores, the benefits of such technology to streamline and improve every aspect of their operations become ever clearer. A comprehensive solution from a trusted security provider can bring complete peace of mind while offering additional benefits to support the retail business as it seeks a secure future.
From analogue to digital, from stand-alone to interlinked, building systems are in a state of transition. Moreover, the rate of change shows no sign of slowing, which can make it difficult to keep up to date with all the latest developments. If asked to pinpoint the single biggest driver of this revolution, one could point out the growing clamour for platform convergence. A security guard in a building doesn’t want to use different systems to check video cameras, fire alarms or if someone has entered a restricted area: – it simply isn’t efficient. For similar reasons, a building manager wants a single interface to control heating and lighting to match fluctuating occupancy levels, particularly in a hybrid working model. Applying the digital glue The demand from end-users for system convergence is growing, but to achieve full interoperability you still need to apply some ‘digital glue’ and that requires expertise. Yet bringing together disparate systems from different manufacturers can be problematic. Just as you get things to work, someone upgrades their solution and your carefully implemented convergence can start to come unstuck. Managing an implementation can quickly become more complicated, today’s quick-fix can become tomorrow’s headache This is one of the principal issues with all types of new technology; not everyone will choose the same path to reach the desired goal – it’s the old VHS/Betamax argument updated for building management and security systems. Managing and maintaining an implementation can quickly become more complicated than it first appears and without proper oversight, today’s quick-fix can become tomorrow’s technical headache. Effective support for a hybrid workforce Today’s hybrid workforce is a response to the pandemic that looks set to become an established part of working life for many companies across the world. Security systems have a massive role to play in facilitating this transformation that goes beyond simple intrusion detection, access control, and video monitoring. They can identify the most densely populated areas in a building to comply with social distancing guidelines and provide efficient use of space. The insights gathered from a security system can also be used to identify patterns of behaviour, which can then be used for planning and directing the use of building space to help create the best possible working environment while also minimising heating, lighting, and air conditioning expenditures. Identity credentials can help manage compliance with industry regulations by limiting access to certain areas Similarly, identity credentials – either biometric or mobile-based – can help manage compliance to industry regulations by limiting access to certain areas only to approved employees. Creating and maintaining the appropriate level of functionality requires a combination of innovative solutions and industry experience. The complete security package It’s not just physical security that’s important – cybersecurity is a major focus, too. Bringing together both the physical security and cybersecurity realms is increasingly becoming a ‘must have’ capability. What is evident is that the pace of technological change is faster than ever. Today’s functionality simply wouldn’t have been possible just a few years ago, while today’s leading-edge developments may seem commonplace in five years.
Ensuring employee health and safety remains a key priority for organisations this year, especially as we see COVID-19 cases continue to rise in different areas of the world. As an ongoing challenge, COVID-19 has shifted the priorities of many organisations. In fact, “improving health and safety for employees” is the top strategic goal this year of manufacturing and logistics organisations in the U.S. and U.K., according to research conducted by Forrester on behalf of STANLEY Security. But as we think about reopening and as hybrid workforce models and “workspace-on-demand” approaches rise in popularity, leaders need to consider implementing the right technologies to help ensure a safe return to the office. This means investing in health, safety, and security solutions that can help leaders protect their people. The intersection of security technology and health and safety There’s no doubt that the scope of security has expanded in the wake of the global pandemic. What was once an area governed by a select few security or IT professionals within a business has now become a crucial company investment involving many key stakeholders. The role of security has expanded to encompass a broader range of health and safety challenges for businesses Additionally, the role of security has expanded to encompass a broader range of health and safety challenges for businesses. Fortunately, security technologies have made significant strides and many solutions, both existing and new, have been thrust forward to address today’s biggest business challenges. Investment in security technology It’s important to note that businesses are eager to adopt tech that can help them protect their people. Nearly half (46%) of organisations surveyed by Forrester report that they’re considering an increasing investment in technology solutions that ensure employee safety. Technologies like touchless access control, visitor management systems, occupancy monitoring, and installed/wearable proximity sensors are among some of the many security technologies these organisations have implemented or are planning to implement yet this year. Facilitating a safe return to work But what does the future look like? When it comes to the post-pandemic workplace, organisations are taking a hard look at their return-to-work strategy. Flexible or hybrid workforce models require a suite of security solutions to help ensure a safer, healthier environment More than half (53%) of organisations surveyed by Forrester are looking to introduce a flexible work schedule for their employees as they make decisions about returning to work and keeping employees safe post-pandemic. Such flexible – or hybrid – workforce models require a suite of security solutions to help ensure a safer, healthier environment for all who traverse a facility or work on-site. One of the central safety and security challenges raised by these hybrid models is tracking who is present in the building at any one time – and where or how they interact. Leveraging security technology With staggered schedules and what may seem like a steady stream of people passing through, it can be difficult to know who’s an employee and who’s a visitor. Access control will be key to monitoring and managing the flow of people on-site and preventing unauthorised access. When access control systems are properly integrated with visitor management solutions, businesses can unlock further benefits and efficiencies. For instance, integrated visitor management systems can allow for pre-registration of visitors and employees – granting mobile credentials before people arrive on-site – and automated health screening surveys can be sent out in advance to help mitigate risk. Once someone reaches the premises, these systems can also be used to detect the person’s temperature and scan for a face mask, if needed. We will likely see these types of visitor management and advanced screening solutions continue to rise in popularity, as 47% of organisations surveyed by Forrester report that they’re considering requiring employee health screening post-pandemic. Defining the office of the future A modern, dynamic workforce model will require an agile approach to office management. It’s imperative to strike the right balance between making people feel welcome and reassuring Businesses want to create an environment in which people feel comfortable and confident – a space where employees can collaborate and be creative. It’s imperative to strike the right balance between making people feel welcome and reassuring them that the necessary security measures are in place to ensure not only their safety but also their health. In many cases, this balancing act has created an unintended consequence: Everyone now feels like a visitor to a building. Protocols and processes With employees required to undergo the same screening processes and protocols as a guest, we’ve seen a transformation in the on-site experience. This further underscores the need for seamless, automated, and tightly integrated security solutions that can improve the employee and visitor experience, while helping to ensure health and safety. Ultimately, the future of the office is not about what a space looks like, but how people feel in it. This means adopting a “safety-always” culture, underpinned by the right technology, to ensure people that their safety remains a business’ top priority.
Alan comes with more than 14 years' experience in the security industry Allegion has confirmed the appointment of Alan Kent as Key Account Manager for the South UK, in a move which highlights the importance of regionalised bespoke door hardware specification for the specialist security provider. With more than 14 years’ experience in the security industry, Alan will be based in the field conducting travel across the South of the UK - from Lands’ End to Margate - keeping customers up to date with changes and promotions, informing on the comprehensive solutions within Allegion’s portfolio. Experience of placing electronic access control within commercial sectors With direct experience of placing electronic access control within commercial sectors such as education, healthcare and hospitality, Alan will be working closely with architects, contractors and business owners to raise awareness of industry leading brands such as CISA and Briton. Paul Cundy, Sales Leader UK and Ireland Security & Safety Hardware at Allegion, commented on the new appointment: “Alan will work closely with our customers in the South to provide specification support while responding to queries relating to door hardware and security solutions. Alan’s track record in this area will be invaluable when it comes to supporting sectors such as transport, healthcare, education and commercial - informing on industry trends and business needs, while bringing product knowledge to the fore.” Alan also commented: “It’s an exciting time to be working for a brand such as Allegion, as technology such as Near Field Communication is expected to really take off in 2015 and beyond. It will be great to build on my access control experience with the backing of the recently launched inspec guide and Allegion’s extensive product offering.”
Leading global provider of security and safety solutions, Allegion, has placed an emphasis on complete specification solutions to save specifiers, architects and contractors time and resources, through the launch of inspec - a new Specification Guide for 2015. inspec marks a move towards consultancy for the specialist security provider, enabling specifiers and architects to seek complete building solutions through products designed to work together, from one provider. Comprising a host of innovative solutions – encompassing details such as aesthetics, price, certifications and compliancy, and assurance of product guarantee periods of up to 10 years – inspec has been created to meet the needs of the healthcare, education, hospitality, and other commercial building sectors. Within the comprehensive guide are the details of Allegion’s market leading security and architectural ironmongery innovations, including brands such as Briton, CISA, Von Duprin, Normbau and Schlage. The suitability of each product is outlined for specific applications, addressing CE Markings and Building Regulations to ensure fire, life-safety and accessibility requirements are met. Alongside presenting precision manufactured units for exceptional ease of use and reliability, the guide is also backed by bespoke software, and a strong and dedicated specification team at Allegion, who will provide further technical support and service. Phil Street, Commercial Director for the UK and MEA regions at Allegion commented: “From door-sets and closers, to access control systems, and panic hardware, when it comes to mechanical hardware and security product specification, there can be an overwhelming amount of detail to consider." “Understanding such pressures has led to the development of the new inspec guide, which will aid accurate specification by providing expert advice to the industry, extending our role as a manufacturer even further.” All Allegion products are offered with industry needs in mind and are backed up by the company’s full design and project capabilities, providing end to end solutions for all security needs.
Allegion’s CISA eSIGNO portfolio includes hotel contactless locks, electronic cylinders, energy savers, safes, etc. Leading global provider of security and safety solutions, Allegion, is set to attend the Independent Hotel Show, the UK’s only forum for boutique hoteliers from Tuesday 21st October to Wednesday 22nd. A major supplier of security, hardware packages, and access control systems to hotels worldwide, Allegion will be exhibiting products from its CISA brand. Visitors to Stand 204 can find out more about the latest in access control solutions designed specifically for the hospitality industry, with the CISA eSIGNO portfolio including hotel contactless locks, electronic cylinders, energy savers, safes and minibars. There will also be a chance to view samples of the new ‘Elegance’ door handle and colour variants which have recently been added to the range. Paul Taylor, UK Sales Leader at Allegion commented: “The show is an ideal chance to showcase our hospitality-specific technology under the CISA brand that provides bespoke solutions for boutique hoteliers. The introduction of our new handle plates including a vintage version enables a failsafe security solution to be tailored to match the style of each individual hotel. “CISA locks are operated by holding the card up to the reader to utilise contactless technology, which minimises that wear and tear associated with manual locks which can prove to be costly for independent hotels. With the hotel market showing signs of recovery, now is the time to safeguard against threats with improved security levels and we look forward to sharing the simple, stylish and cost effective ways to upgrade security with hotel owners and end users at the show.” With its elegant and compact Italian design, CISA eSIGNO Contactless Locks require no wiring or invasive work on the door, ensuring a simple installation whether on new projects or upgrading of an existing system. Also available based on an ANSI mortise lock from Schlage, retrofitting CISA solutions is simple as no additional door preparation for the lock is required. To enable security to be tailored for each individual hotel and also different areas within a hotel, CISA eSIGNO is now available in a manual lock, latch bolt and panic bar versions.
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