Synectics’ Synergy 3 command & control platform deployed by Salford City Council

The system will enable the control room team to benefit from HD viewing on their display wall

Salford City Council, which operates one of the largest public space surveillance systems in the UK, is to upgrade its central control room with Synectics’ Synergy 3 command and control platform.

The upgrade is the latest phase in Salford’s pioneering use of CCTV, which in the last quarter of 2014 saw the highly trained team direct police to 220 incidents and made 64 arrests.

Simple to deploy & integrate

Synergy 3, the latest evolution of Synectics’ field-proven technology, is simple to deploy and integrate, and features new functionality including a fully customisable user interface, incident collaboration tools, and interactive mapping engine with Geospatial Information System (GIS) technology.

Council staff monitors around 200 state-of-the-art cameras across the city, 24 hours a day, and 365 days a year. The upgrade to Synergy 3 will enable IP and analogue cameras from two separate systems, covering public and business areas, to be monitored and controlled in a single unified environment. The system will also enable the control room team to benefit from HD viewing on their display wall for the first time.

Improved mapping capabilities

Other factors that led to the decision to migrate to Synergy 3 were the improved mapping capabilities, to aid incident response, and the enhanced reporting capabilities.

Deputy City Mayor, Councilor David Lancaster said: “Public safety is a top priority and investing in technology that is going to aid our highly skilled staff is important to prevent and detect crime."

“We always look for the best solutions to meet our specific needs. CCTV is so important to public safety and security that system downtime is just not acceptable. Our Synectics solution has always been very reliable and our operators are very familiar with the system. That, coupled with the advantages of upgrading to Synergy 3, made it the right choice for us at this time.”

Synectics provided council’s surveillance solutions since 2009

Synectics, which has provided the council’s surveillance solutions since 2009, was awarded the contract following a competitive tender process.

Martyn Rowe, Head of Client Delivery, said: “Building lasting relationships with customers is very important to us - it’s why contracts such as this are so exciting. For years Salford City Council’s use of CCTV has been seen as an industry benchmark for public space safety and security. We are proud to have been part of that journey and to now be working with the team there to help an already successful system evolve for the future.”