Verint Systems - Experts & Thought Leaders

Award-winning global manufacturer of intelligent access control and security solutions, ICT (Integrated Control Technology), is delighted to announce the appointment of Roberto Licari as Sales Director for Western Europe. The stage is set for ICT to capitalise on the accelerated growth throughout Europe initiated by Thomas Napora, VP/GM for ICT EMEA, in 2023. Thomas Napora explains, “Western Europe is a hub of entrepreneurship and innovation that is exported around the world. These future-focused organisations demand high-security solutions to protect their intellectual property, physical locations, and employees. I am delighted that we can offer dedicated support to this vibrant region with the addition of Roberto to our team.” PSIM sector positions Roberto joins ICT with a wealth of industry experience from specialist manufacturersRoberto joins ICT with a wealth of industry experience from specialist manufacturers, including Advancis, Verint, Bosch, and Overland Tandberg. His involvement in the international physical security integration management (PSIM) sector positions him as a senior industry expert and a valuable resource for ICT’s growing customer base. Roberto Licari added, “I am thrilled to have been selected to represent ICT in Western Europe. With my background in sales leadership and business development, I look forward to introducing our Western European customer base to the scalability of the ICT product portfolio.” Significant benefits in new role His experience in integrations and enterprise project development will undoubtedly provide significant benefits in his new role, echoing the ICT message of Unified Solutions in the Access Control arena. With core responsibilities across Liberia, Italy, France, Benelux, the DACH region, as well as Malta and Israel, Roberto will be taking ICT on tour throughout 2024.

Banks and other financial institutions regularly face a gamut of threats: fraud, complying with ever-changing regulatory requirements and cyber crime to name a few — all while being expected to adopt innovative technology that addresses customer experience demands. To that end, on May 6 at 2:00-3:00 EST industry experts from Verint, STS Group, Hancock Whitney Bank and TCF Bank will offer an inside look at how Verint Op-Centre’s newest features and key benefits allow banks to efficiently tackle security issues through a single graphical interface. Intelligent software platforms Though banking customers are demanding more all-digital banking options, when it comes to security, the transition to largely digital isn’t always so simple. Many banks have struggled to adopt a proactive approach to video security, causing a major drain on time and resources. Banks are looking to make the switch to intelligent software platforms and innovative technology that boosts efficiencies, thereby helping them achieve the coverage necessary to reduce fraud while also enhancing the customer experience and reaching operational goals. Many banks have struggled to adopt a proactive approach to video security Enter: Verint Op-Centre. The video management solution for modern-era financial organisation, Verint Op-Centre is an advanced enterprise-class video management solution that enables organisations to monitor and manage Verint-networked NVRs from a central location in a secure, centralised manner. Developed to meet the unique needs of the financial services market, Op-Centre reduces the complexity of video system management across geographically dispersed locations. Video system administration It simplifies video system administration and empowers users to institute a more proactive, efficient approach to maintenance. Its benefits include, but are not limited to: Maintaining vigilance in cyber defence and data protection Adhering to regulatory audit compliance Automating operational tasks for improved efficiency and reaching operational goals Strengthening risk management In the upcoming panel discussion, attendees will get an inside look at how Verint customers are leveraging Op-Centre’s newest features and key benefits. Thousands of financial institutions across the U.S. turn to Verint to identify the best ways to strengthen risk management across domains with technology that simplifies, automates and modernises their fraud and safety programs. “Financial institutions of today need a security solution that truly does it all: enhanced cybersecurity, modernised data visualisation with charts and graphs, and the ability to centrally monitor and maintain NVRs in any number of locations,” Verint GM Matt Tengwall said. “Verint Op-Centre allows security leaders to work smarter and more efficiently.”

Verint® Systems Inc., The Customer Engagement Company™, and 8×8, Inc., an integrated cloud communications platform provider, announces a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide. “As a retail organisation, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure & Operations at Urban Outfitters, Inc., a lifestyle products and services company which operates a portfolio of global consumer brands comprised of the Anthropologie, BHLDN, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues brands. Customer and workforce engagement “With 8×8 and Verint now integrated, Urban Outfitters’ Information Technology team can continue to provide to our Contact Centre Management team the best experience to manage employees and the intra-day information that results in the highest quality customer experience.” Verint is a recognised pioneer in customer engagement, with offerings to enable organisations and empower their teams to engage more effectively with customers in the contact centre, branch, and back office. 8×8 is a pioneer in the Unified Communications as a Service (UCaaS) and Contact-Centre-as-a-Service (CCaaS) sectors. Customer engagement operations The company’s cloud communications and contact centre solution integrates business communications The company’s cloud communications and contact centre solution integrates business communications, collaboration, customer and workforce engagement, omnichannel routing and analytics to deliver superior employee and customer experiences. Through this partnership, 8×8 Contact Center customers will benefit from a single source for best-in-class cloud-based contact centre solutions and deep integrations to Verint’s Workforce Management. Tight synchronisation of historical and real-time interaction data and agent information from 8×8 Contact Centre with Verint Monet or Verint Enterprise comes out of the box without the need for professional services, allowing organisations to optimise customer engagement operations by making it even easier to plan, forecast, and schedule contact centre agent workloads. Contact centre solution “Joining forces with Verint enables us to further expand our workforce management offerings with market-leading solutions,” says Dave Sipes, CEO 8×8. “These integrations support our ‘operate-from-anywhere’ approach—enabling organisations with contact centres of all sizes as well as those looking for a single-vendor integrated communications and contact centre solution to easily collaborate and connect agents, employees and customers.” “The Verint Open Cloud Platform supports deep integrations and purpose-built solutions for businesses of all sizes,” says Verint’s Dan Bodner, CEO. “The integration gives 8×8 customers access to Verint’s innovative cloud applications that drive elevated customer and employee experiences.”

Banking is built on change. The financial services landscape is evolving faster than ever, as mobile adoption, digital transactions, and customer expectations continue to accelerate. Success in this space now depends on more than keeping pace — it’s about anticipating what comes next and building the agility to move with it. At the same time, financial institutions face the dual challenge of transformation and trust. They must modernise operations, integrate emerging technologies, and manage growing risks — all while safeguarding the confidence that underpins every customer interaction. The ability to innovate without disruption has become a defining measure of leadership. Cloud-based platforms That’s why a clear and flexible roadmap is essential. It provides the structure to stay aligned and the freedom to adapt and progress. With the right technology roadmap, banks can modernise their systems responsibly, while strengthening resilience and leading with confidence in this rapidly shifting market. No two financial institutions are built the same — especially when it comes to security infrastructure. Each organisation’s environment reflects its unique mix of business priorities, operational requirements, and risk tolerance. A large bank may rely on highly controlled, on-premises systems designed to safeguard vast amounts of sensitive data and legacy investments. There’s no one-size-fits-all model in banking; the best strategy is the one that works for your organisation Meanwhile, smaller and more agile credit unions might leverage cloud-based platforms and AI-driven analytics to accelerate service delivery and innovation. Both approaches are valid — and both deliver value — because they align with the institution’s specific goals and return on investment. There’s no one-size-fits-all model in banking; the best strategy is the one that works for your organisation. Integrating AI models Regardless of where you stand today, it’s essential to look ahead and imagine what your future needs might be. Will your institution need to manage operations centrally? Is global expansion part of your growth strategy? Are you preparing to integrate AI models or advanced automation? These questions help shape a flexible roadmap — one that prioritises open platforms and interoperable solutions. Such an approach allows traditional and emerging technologies to coexist, evolve, and scale together on your terms. It bridges technology generations and creates a path forward that’s intentional, not reactive. From plans to practice A roadmap becomes meaningful when it connects vision to measurable results. It’s about designing each step to serve a purpose: strengthening awareness, improving investigations, or accelerating decisions. Adaptable planning ensures those outcomes can evolve as priorities shift. For some banks, the focus may be on modernising surveillance infrastructure. For others, it may mean integrating analytics that reveal how customers interact with branches or ATMs. Each success shapes the next phase of progress. Technology infrastructure program Adaptability also means understanding that modernisation doesn’t have to happen all at once Adaptability also means understanding that modernisation doesn’t have to happen all at once. Incremental improvements can deliver immediate and long-term value. A single upgrade that shortens investigation times or improves video retrieval might seem small, but across hundreds of locations, that impact compounds quickly. A larger technology infrastructure program upgrade will take more time, but can lead to more impactful business results. True flexibility starts with openness. Systems that integrate seamlessly, whether they connect legacy cameras or cloud-based analytics, can provide the most long-term value. Open devices and platforms ensure long-term adaptability, giving teams confidence that today’s investments will still deliver value years from now. This approach helps institutions modernise strategically. Instead of tearing out what already works, they enhance it — layering intelligence, automation, and stronger governance over familiar infrastructure. Each advancement builds a smarter, more resilient foundation for future innovation. Culture fuels change That alignment not only strengthens technology performance but also builds confidence across the people Technology enables transformation, but people sustain it. A flexible roadmap relies on effective communication and alignment from leadership throughout every branch and department. When teams understand how modernisation strengthens security and customer trust, they approach each initiative with purpose. That shared vision is what turns progress into culture. Trust, after all, is what defines banking. Customers rarely see the systems that keep them safe, but they feel the consistency and care behind every interaction. When that trust is reinforced through steady innovation, it becomes a competitive advantage that grows stronger with each improvement. Adaptability also drives stronger collaboration. When security, operations, and compliance teams align under a unified plan, insights flow more freely, and actions follow more quickly. The result is fewer silos, faster decision-making, and a shared vision of success. That alignment not only strengthens technology performance but also builds confidence across the people and processes that keep the institution secure every day. A map of the future Flexibility creates direction with room to move; a balance of focus and agility. The most effective roadmaps evolve continuously, blending technology, insight, and collaboration into a long-term rhythm of progress. Security without speed limits empowers banks to advance at their own pace while remaining secure, compliant, and confident in every decision. It’s how financial institutions move forward— not by racing ahead, but by steering with precision and vision, one strategic turn at a time. 

Physical security is a large market overall, encompassing a range of diverse vertical markets, each with its own set of challenges and opportunities. The success of the security industry overall depends on the ability of companies and technologies to meet the specific needs of each vertical market. Some markets offer more lucrative opportunities than others. We asked this week’s Expert Panel Roundtable: Which vertical markets have the greatest potential for growth for physical security systems?  

In the United States, they are called licence plate recognition (LPR) systems. In Europe, the more common term is automated licence number-plate recognition (ANPR). In either case, the systems provide capabilities that can benefit a range of applications from schools to municipalities to parking lots. Newer technologies can even identify vehicle colour, type, make and model. We asked this week’s Expert Panel Roundtable: What's new with licence plate recognition (LPR) and/or automated number-plate recognition (ANPR) systems?