HeiTel Digital Video GmbH - Experts & Thought Leaders

The Škoda dealership had sufferedfrom a series of thefts and vandalismin their parking areas With over 25 years of experience, Rindt & Gaida has become a firmly established car dealership for the Škoda brand in the Hannover region. Customers have come to appreciate the good service, well-maintained used cars and the high-quality new Škoda vehicles offered by Rindt & Gaida. Unfortunately, this is true not only for honest customers, but also for criminals. Therefore, the Škoda dealership is now protecting its parking lot for new cars with a customized safety concept, in which FLIR thermal imaging cameras play an important role. "On our parking lot for new cars, we were having problems with some pretty audacious thieves, who were after the alloy rims on our brand-new vehicles." explains Stefan Butterbrodt, Service Manager at Rindt & Gaida. "This type of theft alone is bad enough in itself, but even more damage was incurred because they simply dropped the new vehicles on their door sills. You can't sell a vehicle like this as a new car. Of course this also causes a considerable effort in dealing with the insurance company and leads to higher insurance premiums on the long run." Sophisticated security concept Therefore in 2014 the dealership decided to actively combat this organised theft. The Škoda dealership contacted security specialist Tobias Vieth at the security technology company HDS Sicherheitstechnik. After analysing the requirements on site, it was clear to him: a standard solution would not be suitable in this case. "A fence had already been built to discourage burglars. Unfortunately, this did not have the desired effect. What we needed was a comprehensive concept, including a camera and video analysis system.” says Tobias Vieth. Mr. Vieth therefore developed a security concept together with Dirk Ostermann from the company DOI Video Security Business. It relies on detection by FLIR thermal imaging cameras. Originally, the site including the parking lot for new cars was to be monitored using three or four FLIR FC series S thermal imaging cameras, which have a resolution of 320 x 240 pixels and different lenses for different fields of view. However, due to the fact that the parking lot for new cars is divided by a road, there would have been an area that would no longer be visible for the cameras. "Now we have set up two FLIR cameras on this space for new cars", explains Tobias Vieth. "The area measures 50 x 70 meters and the biggest challenge was that a road runs between the space and the mast." As a solution, Dirk Ostermann recommended using a FLIR FC 645 S with a high thermal image resolution of 640 x 480 pixels. With its field of view of 45 x 37 degrees, it is able to oversee the entire area. Massive mast for clear detection conditions The thermal imaging cameras have been installed at different heights and facing in different directions. Tobias Vieth designed a 16-meter mast and had a structural engineer calculate it specifically for this purpose. "We decided to make it extra sturdy to avoid vibration and fluctuations in the camera image and thus allow for crystal clear presentation and accurate detection." A megapixel speed dome camera has been installed on the mast. As soon as the FLIR thermal imaging cameras detect suspicious activity, the speed dome automatically targets the location in question. This helps ensure clear identification of possible thieves. FLIR cameras monitor different areasof the parking lot from a central mast,with an alarm triggering a high-speeddome camera to identify the perpetrator Minimising false alarms Dirk Ostermann, owner of DOI Video Security Business advised HDS Sicherheitstechnik advice on product selection and system design. "It was important for us that as few false alarms as possible were sent to the security control centre. That's why we used high-quality products from FLIR Systems, Norma Systems and Heitel. This combination had proven itself in other projects," explains Dirk Ostermann. "The video analysis method used here was specifically aligned with thermal imaging technology. This has to be extremely precise to ensure that as few false alarms as possible are sent from the Heitel system to the security control centre operated by the company Mebo Sicherheit GmbH in Bad Segeberg, Germany. The video analysis should detect people and not small animals such as cats or rabbits. For potential burglars, who enter the grounds at night, the security control centre has to be able to see what's going on immediately by using live images." Rapid response in the event of an emergency Torsten Ulmer from the company Xtralis provided the Heitel recording system with the Norma systems software, which sends live images directly to the security control centre whenever suspicious activity is detected. "In cases of emergency, intervention measures are immediately implemented: the police or security personnel takes action on site without delay. The control centre can then see exactly whether there is a single perpetrator or several. It can then provide the police with targeted information. This could include whether a robbery is actually in progress or whether vehicles or buildings are being vandalised. Instructions from the control centre like 'back up a few metres, the perpetrators are to your right' can be very helpful in these situations. It would also be conceivable to address the perpetrators directly over the loudspeakers to scare them away if it is more important to protect the property than to apprehend the intruders." Wide-range protection "So far, we have secured three areas, which include the parking lot for new vehicles, the area in front of the building and a back courtyard. Just three days after installing the system, it detected a theft on the parking lot for new cars," explains Tobias Vieth proudly. Dirk Ostermann is also impressed with the results: "Coordination between the system manufacturers worked really well. We not only did the planning, but provided the customer with support during startup together with experts from the individual manufacturers, who were on site and helped get the system up and running. This worked out really well." Škoda Service Manager Stefan Butterbrodt is also satisfied: "The pictures I've seen are sensational. Now that the final installations are finished, we have full camera surveillance and video analysis capabilities. I can confidently say that it was worth the investment. We are very satisfied and can only recommend it." Extending the secured area The parking lot for new vehicles, the area in front of the building and a back courtyard have been secured, but in September 2014 a new problem arose in the area reserved for used cars. "Unfortunately, a small section of our site is not yet covered, and that's exactly where an incident has now occurred. We had a graffiti attack on some vehicles in the used car area," says Stefan Butterbrodt. "At the moment we have between 5 and 10 vehicles in the sales area with graffiti on them, which of course have to be cleaned. Therefore we are now planning to extend the security to cover the entire site." It's a new challenge for Tobias Vieth's design team at HDS and security specialist Dirk Ostermann - and of course for FLIR's FC series S thermal imaging cameras.

Xtralis will unveil the new HeiTel Cam4mobile VG family atSecurity Essen Xtralis, the world’s leading provider of very early & reliable detection and remote visual verification safety and security solutions, will exhibit new capabilities for its HeiTel’s VideoGateway (VG) series including sophisticated, remotely-based software and CMS applications solutions for the web, smart phone, tablet, PC, and workstations at 2014 Security Essen tradeshow, held 23-26 September in Essen, Germany. The Xtralis booth will be located in Hall 2.0 at stand 309. All attendees are invited to stop by the Xtralis stand for live product demonstrations and presentations. Xtralis will unveil the new HeiTel Cam4mobile VG family, a 4-channel version of its popular compact digital security design for mobile applications. The Cam4Mobile delivers live transmission via embedded 3G/LTE connectivity with optional GPS tracking and geo-fencing in combination with real-time recording of up to 4/10 HD video streams. The HeiTel Cam4mobile VG is compatible with all major camera brands and includes camera-specific features such as a 360° view. It is fully integrated into the Xtralis Event Management System (EMS) platform with extended feature set such as HThealthcheck and HTdownload, tailor-made for any Security Remote Monitoring application, supporting an unlimited number of sites and ready to enable up to 50 security officers to instantly manage any kind of security threat. The HeiTel VG family for mobile applications is extremely popular with police, armoured vehicle services such as cash & transit, trucking, and any light rail application. The Cam4Mobile deliverslive transmission viaembedded 3G/LTEconnectivity Also on exhibit at Security Essen will be new capabilities available across the entire HeiTel VG family, not only for mobile but also stationary applications. Features demonstrated will be native integration with Xtralis’ award-winning ADPRO PRO-E PIR detectors, enhanced pre-alarm image viewing features, and pre-recorded audio tracks for automatic audio intervention in the event of a security threat. The new ADPRO PRO-E PIR detectors are specifically designed to make perimeter protection more cost-effective and reliable. At Security Essen Xtralis will introduce SmokeTrace, a video content analytic (VCA) currently available on the Xtralis ADPRO FastTrace 2/2E. SmokeTrace provides real-time, onsite visual verification of a fire threat; so that false alarms are virtually eliminated and situational awareness is delivered to first responders for a more efficient response. The next-generation HeiTel VG family will support SmokeTrace, in addition to IntrusionTrace & LoiterTrace. Xtralis will also exhibit the award-winning ADPRO FastTrace 2E, and demonstrate how Central Monitoring Stations (CMS) can quickly and efficiently offer additional security applications and services at the touch of a button.

Gemini delivers total control room management solution, handling alarms, events, CCTV, and other security systems in one The latest version of the Gemini monitoring platform will be on the Bold Communication’s stand E15 in Hall 4. Gemini delivers the total control room management solution - handling alarms, events, CCTV, lone worker and other security systems in one, simple to use common interface. The latest software release includes support for several additional CCTV systems, the innovative Bold Audio Gateway for management of incoming and outgoing voice traffic and enhanced Gemini Web deployment.              Gemini provides a holistic and strategic security solution, particularly where there is a mix of legacy products and new technology across multiple, dispersed sites. Whether product integration is implemented at the site level or within the management application, Gemini applies filtering, prioritisation and intelligence for a rapid and measured response. The MultiView multi-screen feature provides the operator with an overview of all monitored systems and handling processes which can be tailored to each individual site or globalised for consistency and ease of data input. Together with support for industry standard intruder and fire panels, and signaling formats, Gemini also offers high quality interfaces for Adpro FastTrace, Dedicated Micros, Heitel and many other CCTV monitoring systems.  Gemini provides a single point of control. The scope of each user’s access to the system is totally configurable, ensuring that the activities and efficiency of the operator are appropriately managed.  Advanced reporting, with a new Custom Report Designer and graphical reporting options, provide users with a complete security overview. The Gemini solution has a broad range of user types, accredited commercial ARCs and RVRCs. The Gemini solution has a broad range of user types - accredited commercial ARCs and RVRCs as well as private control rooms such as JD Sports and train operator Scotrail, and public sector organisations like Enfield council and the University of Aberdeen. Many of the original ideas for system enhancements have been generated by the diverse Bold customer base and the product continues to be developed in line with the changing needs of the monitoring sector. For example, users have driven improvements to usability and increased control room efficiency, and cost saving with the introduction of innovative new system activity management.     Where security requirements are complex and interoperate, it is even more important that functionality, usability, support and system management are delicately balanced. The Gemini reporting engine can generate data across all the diverse supported systems and account types. Gemini delivers management data in simple, easy to understand Microsoft Office formats.    An effective integrated security system is one which handles complexity intelligently, so that the escalation and decision making process for the operator is clearly defined and easy to follow. With a variety of client deployments available, the Gemini solution is accessible from any location and is totally scalable with unlimited users, connections and third party interfaces. All systems supplied are supported by our Bold Technical 24/7 support service so there is always help and advice when needed. Please pay us a visit on Stand E15 in Hall 4 at IFSEC 2013 and let us show you Bold can offer.