Vanderbilt Remote security

SPC Connect: Get connected and take control
SPC Connect: Get connected and take control

One of the main advantages of Software-as-a-Service solutions is interconnectivity. The cloud allows us to work in a completely different way than was possible before. In the past, an installer would have to get in their van and make a site visit to investigate any complaints or issues from their customer. Now, this can all be done remotely through SaaS-solutions like Vanderbilt’s SPC Connect, changing the entire service interaction quite dramatically. Vanderbilt wants to continue that evolution. Customers now expect very high levels of service from installers. SaaS-solutions are the perfect enabler to achieve this. With SPC Connect, Vanderbilt is delivering an ecosystem that will allow installers to have a better communication environment with their customers. The latest service release of SPC Connect brings installers closer to their customers by creating a platform where they can communicate more freely with each other. This ability to have more open communication between installer and end user, in a secure mechanism such as SPC Connect, will have a significant impact on increasing the level of service for all parties. Customer notifications Installers can communicate through the SPC Connect network directly to their customers. This feature allows installers to create a message that will appear directly in the user’s app and in their email. The messaging editor provides editing capabilities and the inclusion of links. The installer can also download the list of all customers interested in their message. User restrictions This enhancement delivers the security company greater control of the level of service they wish to offer through SPC Connect. The function allows the security company to define what operations are permitted by a user such as: Blocking Email; Blocking Push Notification; Blocking Alarm Verification; Blocking Mobile App; and Blocking Verification Web. Alarm verification via mobile devices If an SPC panel is part of an SPC Connect installer account, then a new feature will activate on the user device that will allow the user to view verification data. If the SPC panel is not part of a company, or the company has chosen to block this feature, then the users of that panel will not see any change. When this enhancement is enabled, when an alarm occurs that has verification, the user will be able to view the data and talk and listen live to site.

Vanderbilt SPC Connect mobile app for monitoring, managing and maintaining SPC Panels remotely
Vanderbilt SPC Connect mobile app for monitoring, managing and maintaining SPC Panels remotely

Security Products from Vanderbilt (formerly known as Siemens Security Products) has released a new and updated version of its popular SPCanywhere app, which enables users of intruder detection installations based on the versatile SPC range to monitor and control their systems. The company has also now made the app available for use on Android devices as well as on devices that run Apple’s iOS operating system. The Android version of SPCanywhere can be found on Google Play, while the iOS version is in the Apple App Store. Both versions are free, and both are available to download immediately. With SPCanywhere running on an Android or Apple phone or tablet, users can monitor up to four SPC installations via an attractive and intuitive graphical interface. SPCanywhere provides an overview of the system area status as well as the status of all zones and door controls. A convenient map view mode is provided that use icons to clearly show the positions of detectors and verification cameras. By tapping on the appropriate icon, SPCanywhere users can control doors, areas and zones, and can even display realtime images from IP cameras connected to their SPC installation. A valuable new feature that has been added to the latest iOS version of SPCanywhere and is also available in the Android version is the ability to add multiple layers to the map, making it even faster and easier to confirm the status of the installation. In addition, the iOS version has now been optimised for use on the larger screen of the iPhone 5. A particularly valuable feature of SPCanywhere in business applications is that it allows the whole installation to be set and unset remotely. This means that, if the authorised person cannot be present in the workplace at the start of the working day, they can remotely unset the system. Similarly, at the end of the day, if they are not on the premises, they can remotely set the system. A comprehensive log screen is also provided by SPCanywhere, which allows users to access a detailed record of all significant events relating to their installation, including not only alarm activations but also power failures and other system incidents. SPCanywhere for Android is compatible with phones and tablets running Android 2.3 (Gingerbread) or higher, while the iOS version requires iOS 5 or higher and works with iPad 2 or later, iPhone 5, iPhone 4S, iPhone 4 and iPhone 3GS.