Customer support, application engineering and training will be integrated and reinforced under new executive leadership S2 Security, the leader in IP-based access control, video management and mobile security management systems, recently announced expansion plans for its pre-sale and post-sale product support. Technical support functions including customer support, application engineering, and training will be integrated and reinforced under new executive leadership to ensure customers are consistently able to access the appropriate resources they need to design, install and use S2 Security systems. The product support team reports to John Culross, S2 Security’s newly appointed Senior Director of Technical Services. With over 10 years of experience as a customer support manager, Mr. Culross is recognised for building high-performance teams, establishing processes and increasing operational efficiencies. Most recently Director of Customer Support with ProcessUnity, he served in the United States Marine Corps for 14 years. “From our founding, customer support has been a core value,” said John L. Moss, CEO, S2 Security. “Our goal is to provide the best integrator and end user ownership experience in the industry. Growth in our customer base drives this expansion.” The appointment of Mr. Culross is the second in a series of recent senior level hires that support the growth of S2 Security. S2 Security certified integrators have installed over 20,000 systems in more than 70 countries.
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