Solink Corporation - Experts & Thought Leaders

Solink, the pioneer in AI-driven video intelligence, introduced enhanced AI capabilities that accelerate response times and strengthen security operations, transforming everyday security video into business intelligence to improve safety, security, loss prevention and business performance. Security operations centres (SOCs) and frontline teams are facing more threats, more alerts, and more noise than ever before. From false alarms to missed incidents, the critical signals often get buried under the volume of data streaming each day. Traditional systems weren’t built for this pace or complexity, leaving many organisations reacting instead of anticipating what’s next. New AI capabilities “With these new AI capabilities, we’re helping teams shift from watching to doing,” said Mike Matta, CEO of Solink. “Instead of spending hours manually reviewing alerts, they can now focus on actioning verified risks. They can make fast, informed decisions that protect people and drive business results. Our goal is to give every customer time back, helping them move from reactive monitoring to proactive action.” Solink’s Fall 2025 product update Solink’s Fall 2025 product update introduces new AI-powered capabilities designed to help security teams operate smarter and more efficiently, supporting the next generation of lean, intelligence-driven SOCs. Key updates include: Video Alarms: Enhanced functionality built for SOC and GSOC teams to reduce false alarms, lower response costs, and focus attention on real events that matter. Loitering Deterrence: Intelligent detection and proactive intervention tools to prevent unwanted activity before it escalates. Access Control: New identity verification and remote door-control features that allow teams to manage access directly within the Solink platform, improving visibility and responsiveness. As part of this update, Solink will preview the next evolution of its AI-driven video intelligence technology that pushes the boundaries of what a modern, intelligent SOC can be. Upcoming capabilities These upcoming capabilities will move beyond detection to true collaboration, with AI Agents that can analyse activity, verify events, and assist human teams in real time. Solink is shaping the future of security operations, where AI works alongside people to deliver faster, smarter, and more efficient protection. “Solink solved our biggest problem in 24 hours. Now, we save time, stop fraud quickly, and use AI to make smarter decisions. With Solink’s AI, we finally have visibility into key data we never had before.” “We can track dwell time to see how customers use our stores, compare foot traffic to sales, and identify trends to optimise staffing, promotions, and store layouts. Instead of guessing, we now make decisions based on real data,” said Hayden Buskirk, IT Manager at Huck’s Market.

Solink®, a pioneer in cloud-based video security and analytics, will showcase its vision-enabled security and operations strategy at ISC West. With advances in AI and automation, Solink will unveil how it is helping customers move from passive to active security, and to extend the value of video beyond security, to improve operations.   Advances in AI and physical security Security has been managed as a cost centre–an insurance policy against bad things Security has traditionally been managed as a cost centre – an insurance policy against bad things happening, a way of understanding what happened after the fact. But with advances in AI, physical security is undergoing a transformation.  “The future isn’t just about reviewing incidents – it’s about real-time intelligence and taking action before threats escalate,” said Michael Matta, CEO at Solink. “Physical barriers and human guards will no longer be central to security practices. Solink is looking ahead to where security investments help businesses move from passive surveillance to real-time, active security – where cameras do more than record incidents; they help prevent them.” Solink transforms cameras Security cameras are the world's most powerful sensors. Solink transforms cameras into data collectors that deliver instant, searchable insights — turning a “stream” into a proactive source of intelligence for the entire enterprise. Any camera connected to the Solink platform — regardless of brand — will: Detect risks before they escalate by identifying unusual activity, unauthorised access, or policy violations in real time. Improve operational efficiency by monitoring cleanliness, merchandising compliance, and customer wait times automatically. Enhance loss prevention by flagging unusual transaction patterns, such as returns without a customer present. Reduce investigation time by instantly searching any camera’s footage using AI-powered video analysis. From passive security to actionable intelligence Solink is accelerating the transition from passive video recording to actionable intelligence. Businesses can now move beyond incident review to real-time intervention, gaining greater control over security, compliance, and operations — without requiring additional manpower or costly hardware upgrades. Looking ahead: From apps to AI agents Solink is continuously advancing its platform, with the evolution set to include autonomous agents Solink is continuously advancing its platform, with the evolution set to include autonomous agents — intelligent AI systems that will monitor, analyse, and respond to events in real time. These AI-powered assistants will help security and operations teams focus on the most critical and high-impact work, reducing the need for manual review and response. Solink is pioneering the industry toward a future where security and operations are proactive, intelligent, and automated, ensuring businesses can see more, know more, and act faster than ever before. Solink at ISC West in Las Vegas Solink is exhibiting at ISC West in Las Vegas, April 1-3, 2025. Visit booth 23009 to learn more about Solink’s vision-enabled security and operations strategy. 

Global channel services provider, Agilitas IT Solutions, is pleased to announce its strategic partnership this week with Solink, a world-class business that provides trusted, cloud video surveillance systems. Driven by a shared commitment to safety and customer service, paired with Agilitas’ global footprint and Solink's best-in-class technology, the partnership will empower both organisations to serve a broader global customer base. Video surveillance systems This partnership comes at a time when businesses are striving to take back control of their operations, resolve issues, and boost their bottom line. The companies will work together to deliver video surveillance systems to a range of industries, including retail, hospitality, enterprise and logistics. Solink’s platform offers one of the most comprehensive series of cloud video surveillance systems on the market. It provides businesses with a smart way to manage security, with visibility across all locations in real-time and advanced features that allow users to search, investigate, and share incidents with authorities. Global support network Solink provides a full suite of loss prevention tools enabling users to investigate a specific location For brick-and-mortar retailers looking to transform their business, Solink provides a full suite of loss prevention tools enabling users to investigate a specific location, a region of the floor, or even a particular transaction type. The platform can also align with an organisation’s POS system, offering the visibility needed for smart operations, staffing, and compliance. With over 30 years of experience, Agilitas has built a global support network that is aligned with the needs of today’s channel market. Its extensive service, logistics, and technical expertise can be accessed 24/7/365 to ensure companies remain operational around the clock. With this flexibility, Agilitas will be able to deploy Solink’s platform to Channel partners with ease, enabling them to scale and innovate with confidence. Customer deployment standards Speaking on the partnership, Josh Rudder, Sales Director at Solink said, "As we expand Solink in EMEA, more loss prevention teams can now leverage the power of the complete Solink platform to solve critical issues like ORC, fraud, and employee safety. A partner like Agilitas provides the integration expertise, reach, and scalability to help us meet high customer deployment standards." John Hayes-Warren, CEO of Agilitas concluded, “At Agilitas, we have a passion to innovate, exceed expectations and put our customers at the heart of everything we do. Solink shares this passion and has created a crucial hub for global business operations, security, and loss prevention strategies. Leveraging our growing network, we will be able to help more organisations gain complete visibility of their business.”

When looking to design, implement, and track a loss prevention and security audit program across a national retail chain, there are two big questions to consider: What are you attempting to resolve, influence, and/or measure? What is the priority?  The first point is to understand if there are any specific pressing concerns. If there are procedures not being followed by staff in the stores, then you want to come up with a program that is going to actually influence the way they work. Remember to not build your program(s) in a silo, work with your business partners. Then, everyone is accountable for their budgets. That means you need to be able to define success, make an argument for it, and measure your results against that goal. Whether that’s reduced theft or making my stores safer for your employees and customers, we need to be able to measure that impact. The second point is just as important. If everything is a priority, nothing is The second point is just as important. If everything is a priority, nothing is. Too often loss prevention/asset protection (LP/AP) communication is cluttered with high- and low-priority points. Keep it simple, and try to resolve a couple key items. It’s also critical to stay aligned with your company's strategic plan. The mantra ‘inspect what you expect’ emphasizes that you can not assume just because an expectation was communicated that it is actually being/been done. Whether it’s security, operational, or health and safety violations, always follow-up and over communicate. Finally, don’t forget about the communication post audit. It provides a strong perception of control and accountability. It also reminds everyone of the key points that you are looking for. Remember that, although you want compliance, what you really need is commitment and buy-in for your strategic plan. If you strive for commitment, compliance will follow.  Remote vs. in-person audits Remote video monitoring allows businesses to conduct loss prevention audits from anywhere. This has a couple major benefits over traditional loss prevention audits: It’s cheaper because you don’t need to travel to a location to conduct the audit.  It’s faster, so you can audit more stores in a day and increase the frequency of your audits. This is helpful when you monitor 1000 locations and crucial when you watch over 10,000 stores. A modern video management system (VMS) connects the data from your POS (which is one of the highest risk locations for theft), provides motion and event search capabilities to give you access to needed video instantaneously, and provides case management software (CMS) as well. However, asset protection professionals are being asked to do more with less these days Of course, the in-person loss prevention and security audit for retail locations isn’t going away any time soon, and shouldn’t. Sometimes you just need to visit a place, if only to show the frontline workers that you genuinely care and are serious about theft and loss, and nothing can replace walking through a retail space with the on-site leader. However, asset protection professionals are being asked to do more with less these days. Remote loss prevention and security audits allow field workers and leaders to do just that.  Things to look for when performing a loss prevention audit Loss prevention audits can be divided into different issue areas. Here are pointers for every risk location in a retail space: Health and safety regulation issues POS issues Operation issues Health and safety regulation issues A goal of audits is to reduce the costs to the store. Sometimes that’s reducing theft percentage, but often it is reducing potential liability, whether it's health and safety fines, workers’ compensation liability, or slip-and-fall injuries. Here’s what you want to see: Are there regulatory concerns, such as blocked fire exits, blocked electrical panels, or improper cardboard compactor use? Are there wet floor signs out when it's raining? POS issues The point of sale (POS) is where most theft occurs. That’s why Solink dedicates an entire section of their complimentary loss prevention and security audits to the POS. Here’s are some things that your want to look at: What’s actually happening during high-risk transactions (no sale till opens, cash refunds, manager discounts, high discount (either percentage or dollar value), etc.)? Are employees intentionally (theft issue) or unintentionally (retraining issue) abusing their discounts? Are transaction times too long (retraining issue)? If a manager's approval is required, is the manager reviewing the transaction prior to approval? Operation issues Operation issues fall into several categories, but they can show up as issues with training, security, and theft. Here’s what you should look out for: Are employees engaging customers when they enter and frequently thereafter (training issue)? Are safes being properly secured and cash handling procedures followed? Are direct store delivery (DSD) vendor check-in methods being followed (a key point of contact for shrink)? Is trash being removed regularly and through the proper door? Are back doors being left open and/or unsecured? Lessons learned from performing loss prevention audits Top lessons learned from performing thousands of loss prevention audits - Audits can have a large impact when you are asking the right questions. They can lead you to discover the common denominators that are driving failing results, which then provide you with the opportunity to make changes. Finally, while you should be looking for issues, audits can also be used for positive feedback and still send a powerful message.