Central Monitoring

DNAKE announced its four cutting-edge and brand-new intercoms that are designed to fulfill all-scenario and smart solutions. The innovative line-up includes door station S215, and indoor monitors E416, E216, and A416, highlighting its leadership in the inspiring technology. Compatibility and interoperability Following the company’s continued investment in R&D and its in-depth understanding of smart life, DNAKE is committed to delivering the best possible products and solutions. In addition, with its broad compatibility and interoperability with major platforms, like, VMS, IP phone, PBX, home automation, and others, DNAKE’s products can be integrated into various solutions to reduce costs for installation and maintenance. DNAKE S215: SUPERIOR DOOR STATION Human-centric Design: A braille dot on button “5” of the keypad is specially designed to provide easy access Riding on the wave of smart life and empowered by DNAKE’s expertise in the intercom industry, DNAKE S215 is fully committed to offering a human-centric experience. The built-in induction loop amplifier module helps transmit clearer sounds from DNAKE intercoms to visitors with hearing aids.  Moreover, a braille dot on button “5” of the keypad is specially designed to provide easy access for visually impaired visitors. These features allow those who suffer from hearing or visual impairments to communicate more easily using an intercom system in multi-tenant facilities, and medical or elder-care facilities. Multiple and Progressive Access: Easy and secure entry is indispensable from the perspective of user experience. DNAKE S215 owns multiple ways of access authentication, DNAKE Smart Life APP, PIN code, IC&ID card, and NFC, to provide reliable access control.  Through flexible authentication, users can leverage the combination of various authentication approaches to satisfy different needs. Performance Significantly Improved: With a 110-degree viewing angle, the camera provides a wide viewing range and enables you to know every movement that happens at the door anytime and anywhere. The door station is IP65 rated, meaning it’s designed to withstand rain, cold, heat, snow, dust, and cleaning agents and can be installed in areas where temperatures range from -40ºF to +131 ºF (-40ºC to +55 ºC). In addition to the IP65 protection class, the video door phone is also certified IK08 for mechanical strength. With guaranteed by its IK08 certification, it can easily resist attacks by vandals. Futuristic Design with Premium Look: DNAKE S215 boasts a futuristic aesthetic that achieves clean and modern sophisticated experiences The newly launched DNAKE S215 boasts a futuristic aesthetic that achieves clean and modern sophistication experiences. Its compact size (295 x 133 x 50.2 mm for flush-mounted) fits perfectly in the small space and is well-matched for multiple scenarios. DNAKE A416: LUXURY INDOOR MONITOR Android 10.0 OS for Seamless Integration: DNAKE always keeps a close eye on industry trends and customer needs, dedicated to providing superior intercoms and solutions. Driven by its progressive and innovative spirit, DNAKE dives deep into the industry and unveils DNAKE A416 featuring an Android 10.0 OS, allowing easy installation of third-party applications, such as home automation apps, to work seamlessly with smart home devices. IPS with Crystal-clear Display: DNAKE A416’s display is just as impressive, featuring a 7-inch ultra-clean IPS display to deliver crystal-clear image quality. With the advantages of its fast response and wide viewing angle, DNAKE A416 boasts the best video quality, which is the perfect choice for any luxury residential project.  Two Mounting Types to Fit the Needs: It’s become all too easy to tackle the problems and satisfy the needs with surface and desktop mountingA416 enjoys surface and desktop mounting installation methods.  Surface mounting allows the monitor to be installed in nearly any room while desktop-mount provides wide applicability and agility of movement. It’s become all too easy to tackle the problems and satisfy the needs. Brand-new UI for Superior User Experience: DANKE A416’s new human-centric and minimalist UI brings a clean, inclusive UI with smoother performance.  Users can reach the main functions in less than three taps. DNAKE E-SERIES: HIGH-END INDOOR MONITOR Introducing DNAKE E416: DNAKE E416 features an Android 10.0 OS, which means the installation of third-party applications is much broader and easy. With the home automation APP installed, the resident can turn on the air-conditioning, and lighting or call the lift directly from the display on their unit. Introducing DNAKE E216: When E216 works with the elevator control module, users can enjoy smart intercom and elevator control DNAKE E216 is running on Linux to apply to different scenarios. When E216 works with the elevator control module, users can enjoy smart intercom and elevator control at the same time. Brand-new UI for Superior User Experience: DANKE E-series’ new human-centric and minimalist UI brings a clean, inclusive UI with smoother performance. Users can reach the main functions in less than three taps. Two Mounting Types to Fit the Needs: E416 and E216 all own surface and desktop mounting installation methods. Surface mounting allows the monitor to be installed in nearly any room while desktop-mount provides wide applicability and agility of movement. It’s become all too easy to tackle the problems and satisfy the needs. A step ahead, never stop exploring Learn more about DNAKE and the ways the new member of the IP intercom portfolio can help a family's and business's security and communications needs.  DNAKE will continue to empower the industry and accelerate its steps toward intelligence. Adhering to its commitment to Easy & Smart Intercom Solutions, DNAKE will continuously dedicate itself to creating more extraordinary products and experiences.

Syrenis, a pioneer in advanced consent and preference management solutions, is pleased to announce its strategic partnership with The Data Privacy Group (DPG), a premier provider of privacy programme consultancy and implementation expertise. This collaboration marks a powerful union of cutting-edge technology and elite privacy consulting to empower organisations in managing compliance and building trust in the digital era. Syrenis' flagship platform Syrenis' flagship platform, Cassie, offers organisations unmatched flexibility and capability As data privacy challenges grow in scale and complexity, Syrenis' flagship platform, Cassie, offers organisations unmatched flexibility and capability in managing consent, preferences, and regulatory compliance across multiple jurisdictions. This partnership enables Syrenis to leverage DPG's unparalleled experience in designing, implementing, and optimising privacy programs for global enterprises. Together, the two firms will provide end-to-end solutions to help organisations navigate the ever-evolving data protection landscape. Privacy solutions "This partnership sets a new benchmark for privacy solutions," said Adam Binks, CEO of Syrenis. "Our platform's agility and scalability allow organisations to operationalise consent and preference management at an unprecedented level.” “Combining that with DPG's deep expertise in privacy strategy and hands-on implementation means our clients will not only meet compliance requirements but will lead the way in building customer trust and loyalty." Empowering organisations Iain Borner, CEO of The Data Privacy Group, added: "At DPG, we've always believed in empowering organisations with robust privacy programs tailored to their unique needs.” “Syrenis' innovative technology is a game-changer for operationalising privacy and enabling businesses to align compliance with customer-centricity. Together, we're enabling organisations to unlock the full potential of their data in a responsible and ethical way." This partnership will initially focus on delivering joint solutions for clients across the UK, EU, and North America as demand for comprehensive privacy solutions continues to surge.

Whether in quality assurance, medical technology or automation - industrial image processing places high demands on precision and reliability, even under difficult conditions. IDS Imaging Development Systems GmbH is therefore expanding its portfolio of cost-optimised project cameras from the GigE uEye LE series with state-of-the-art Sony Starvis 2 sensors from the end of June 2025. These deliver impressive image quality even in low ambient light. The new single-board cameras are GigE Vision-compliant, space-saving and designed for high-volume applications. Great price-performance ratio The 12.5 megapixel version with its square 1/1.6" sensor is ideal for use in microscopy applications Thanks to their attractive price-performance ratio, they are suitable for cost-critical industrial projects. With the IMX675 (5 MP), IMX676 (12.5 MP) and IMX678 (8 MP) sensor variants, IDS will soon be able to offer further high-performance options for a wide range of requirements. The 12.5 megapixel version with its square 1/1.6" sensor is ideal for use in microscopy applications, for example. The Sony Starvis 2 sensors utilise the latest CMOS technology, which impresses with excellent light sensitivity, low noise and an extended dynamic range. They were developed for applications where the highest image quality is required and guarantee detailed pictures even in difficult lighting conditions. Made in Germany The introduction of the new models strengthens IDS's position as a supplier of versatile, powerful and economical image processing components - "Made in Germany". Like all members of the GigE uEye LE family, they follow the design-to-cost principle and are aimed specifically at users who want to efficiently integrate camera technology into machines, devices or embedded systems.

The 2025 series of MOBOTIX Partner Conferences (MPC) finds it finale with the successful conclusion of the fifth and last event taking place in Melbourne. Under the motto “Navigating Tomorrow”, MOBOTIX brought together hundreds of partners, integrators and industry experts across four continents - Europe, North America, Asia and Australia over the course of five months. For the final event, MOBOTIX partners gathered in Melbourne, Australia, to attend the renowned MOBOTIX conference. MOBOTIX ONE video platform The new MOBOTIX ONE video platform was at the center of the conference series The new MOBOTIX ONE video platform was at the center of the conference series. It combines maximum cyber security, modern AI functionalities and decentralised architecture with excellent image quality and exceptional robustness. Participants were also able to find out about numerous industry-specific applications – from solutions for critical infrastructures and the healthcare sector to technologies such as thermal imaging and optical character recognition (OCR). Technology on show MOBOTIX showcased valuable technology beyond just simple product presentations. Interactive workshops, tech spaces and solution sessions demonstrated practical relevance, direct engagement, and the close connection between MOBOTIX and its partners. Bringing these shows to partners — Cancun (Mexico),  Langmeil (Germany),  Amsterdam (Netherlands),  Jakarta (Indonesia) and Melbourne (Australia) — allows MOBOTIX to localise solutions and market intelligence for better business outcomes. Words from MOBOTIX CTO “Our partners are part of our innovative strength, our quality promise and our global strength, not least through constant close cooperation,” emphasises MOBOTIX CTO, Dr. Christian Cabirol. Dr. Christian Cabirol adds, “With the MPC, we are specifically creating space for inspiration, technology exchange and joint growth. Our aim is not only to inform our partners about innovations, but also to actively involve them in the further development of our solutions.” MOBOTIX Partner Conference 2025 This Melbourne-based MOBOTIX Partner Conference marks the final stop on MOBOTIX’s 2025 MPC event calendar, concluding a successful year of international collaboration, innovation, and engagement with partners worldwide.

NEXT Biometrics has launched a new fingerprint sensor in response to customer requirements. The ‘L1 Slim’ is a new addition to its NEXT Basalt FAP 20 product series (formerly NEXT Access 300 series) and is the thinnest sensor of its kind, while maintaining the same security and performance.  This optimises the integration process for identity verification module, point of sale terminal, tablet and other device makers. The sensor is also certified for use in India’s Aadhaar program and countries adopting the Modular Open Source Identity Platform (MOSIP) framework for their national ID programs, reducing time-to-market by up to 12 months. Integration efficiency “We love it when customers come to us with a challenge,” comments Marcus Laurén, Chief Product Officer at NEXT Biometrics. “As devices get more compact and competition is fiercer than ever, integration efficiency can be the difference between commercial success and market follower. Our hardware and software engineers are now poised to help OEMs around the world to integrate this super slim sensor to bring strong biometric authentication to any device.” NEXT’s Active Thermal technology  NEXT’s Active Thermal technology uses both heat from the finger and 3D imaging to authenticate the user NEXT’s Active Thermal technology uses both heat from the finger and 3D imaging to authenticate the user. This enables superior liveness detection to combat spoofing attacks, when compared with other fingerprint authentication technologies.  With embedded hardware, the overall cost of the solution is reduced, and integration of the hardware and software is simplified. The NEXT Basalt L1 Slim The NEXT Basalt L1 Slim product minimises sensor thickness and optimises image resolution and energy consumption, simplifying integration with devices like readers, peripherals, terminals and more. This enables portability of identification devices and exceptional performance in varying light and environmental conditions. Historical growth Over the last 25 years, NEXT Biometrics has shipped more than 10 million sensors. Its Active Thermal® technologies are certified by entities including Aadhaar, FBI-PIV, MOSIP Compliance and NIBSS, and have been implemented in countries including Bangladesh, China, Ghana, India, Malaysia, Pakistan, U.S. and Vietnam.

The new, ultra-compact RSL 200 from Leuze is the smallest safety laser scanner on the market. It safeguards machines, automated guided vehicles and robots. Thanks to its minimal dimensions, it is very easy to integrate even where space is limited. With the RSL 200, Leuze is launching the smallest safety laser scanner on the market. The Sensor People are thus setting new standards in the miniaturisation and integration of safety laser scanners. Small, smaller, RSL 200 Thanks to its small dimensions the RSL 200 safety laser scanner is very easy to integrate, even where space is limitedThe exceptionally compact size and innovative connection technology allow unprecedented possibilities for sensor integration. The powerful device reliably safeguards machines, systems, automated guided vehicles and autonomous mobile robots. Thanks to its small dimensions the RSL 200 safety laser scanner is very easy to integrate, even where space is limited. The safety laser scanner adds an ultra compact variant to the Leuze portfolio. The RSL 200 offers an operating range of three meters and a 275- degree scanning angle. For a greater operating range of up to 8.25 meters, system operators can rely on the RSL 400. Flexible stationary use With its configurable protective fields, the RSL 200 is ideal for area guarding and for applications with protective field switchover. In this way, the safety laser scanner detects anyone entering or staying in a machine or system’s monitored area. Thanks to its large scanning angle, it also safeguards two sides of a machine around a corner with just one device. The configurable protective fields allow the monitoring area to be conveniently adapted to the machine’s contours. In addition to the compact design, the laser scanner’s rotating M12 connection also helps make integration easier, as this standardised connection allows extremely flexible cable routing. This also reduces the space required and makes commissioning easier. Space-saving solution for mobile use The RSL 200’s minimal dimensions also make it the right choice for automated guided vehicles and autonomous mobile robots. The configurable and switchable protective and warning fields of the RSL 200 enable flexible protection. They allow the monitored areas to be optimally adapted to curved paths, different speeds and various load conditions. Omnidirectional vehicles can be safeguarded in all directions with the laser scanner: Only two diagonally mounted devices are required thanks to the 275-degree scanning angle. 32 switchable sets of protective and warning fields enable its speed and direction of travel to be continuously adjusted. Another advantage for mobile use: The RSL 200 is insensitive to shocks and vibrations. Quick to commission and replace The RSL 200 also contains a removable configuration memory The mounting bracket was specially developed for the RSL 200 to help speed up integration and commissioning. It allows the safety laser scanner to be easily aligned horizontally and vertically. This makes it particularly easy to set the scan level. The mounting bracket’s design is optimised for minimum space requirements. If servicing is required, the laser scanner can be replaced quickly and easily with just four screws. No realignment is required thanks to the innovative mounting bracket. The RSL 200 also contains a removable configuration memory. This makes it easy to transfer the configuration to the new device. App for convenient remote access Practical: System operators can use the RSL 200 app to access status information and diagnostic data. All important information can be captured remotely via Bluetooth. This is particularly helpful if the RSL 200 is installed in system areas that are difficult to see or if access to the device is restricted. The machine can continue to work without disruption because you do not need to enter the protective field to read out the information. All messages are displayed in plain text in the app. Users can also send these directly to Leuze Service if required. Other interfaces such as USB and additionally Ethernet TCP / IP (for device variants RSL 230 and higher) offer additional configuration and diagnostics options.

Physical security isn’t a one-time project or a static system. It’s a dynamic, ongoing process and program that requires constant attention and management to remain effective. While the initial implementation of a security system — what we often call Day 1 — is critical, the ongoing maintenance, service, and adjustments made after systems are operational, or Day 2, are equally essential. Security program long-term Organisations that fail to focus on post-occupancy security operations risk falling victim Organisations that fail to focus on post-occupancy security operations risk falling victim to a phenomenon known as "program drift," where systems and policies gradually deviate from their intended standards over time. To manage your security program long-term, you often need an outside perspective. By engaging a security partner to provide managed services, organisations can achieve a strategic solution for maintaining their security programs' integrity, effectiveness, and efficiency over the long term. Let’s look at the reasons why. Moving beyond Day 1 Day 1 is the milestone moment when a security system is launched — whether it’s a new system, an upgraded access control platform, or a transition to advanced surveillance technology. On this day, all components align with established policies and standards. Yet, Day 1 is only the beginning of a security program's lifecycle. What happens on Day 2 and beyond is often where the real work begins. Without a robust plan for ongoing service and maintenance, security systems can quickly fall out of compliance. Policies become outdated, configurations drift, and vulnerabilities emerge. This gradual degradation — program drift — occurs not due to neglect but as a natural result of decentralised management; competing operational priorities; and the lack of dedicated, knowledgeable resources to oversee the systems. Avoiding program drift Drift is particularly pronounced in physical security because, unlike other building systems Program drift occurs when a security program’s elements — such as access controls, camera placements, or intrusion detection settings — gradually become misaligned from their intended standards. Think of a straight line representing perfect compliance on Day 1. Over time, various factors push individual components off this line. Left unchecked, these deviations accumulate, leading to significant vulnerabilities and deferred remediation costs that would be much easier to manage and predict with a more proactive approach. Drift is particularly pronounced in physical security because, unlike other building systems such as lighting or HVAC, security measures are often viewed as inconveniences. Even when systems function as designed, features like turnstiles, visitor management, or additional access controls may face pushback for being "in the way" of daily operations. This resistance and the Day 2 problems that often result — along with the lack of centralised oversight — exacerbate the risk of misalignment and ongoing inefficiencies. Why centralised post-occupancy management matters Post-occupancy management is critical for maintaining the long-term health of a security program. Facility managers, who are often tasked with overseeing security systems, may lack the technical expertise or bandwidth to handle the complexity of modern security infrastructure. Partnering with dedicated professionals to help meet these responsibilities ensures systems are managed effectively and vulnerabilities are addressed proactively. It also helps improve system availability and uptime, accelerate break/fix response and resolution times, lower ownership costs by reducing unnecessary and repeat service dispatches, and achieve a more consistent end-user experience. Moreover, centralised management provides a consistent framework for handling security systems across multiple sites. This consistency is vital in preventing Program Drift, ensuring that local variations or individual decisions do not undermine the organisation’s overall security posture. The case for managed services Hiring outside consultants offers a proactive and professional approach to mitigating program drift Hiring outside consultants offers a proactive and professional approach to mitigating program drift. Specialised providers have the expertise, tools, and resources to manage complex security systems effectively and ensure those systems remain aligned with organisational policies and performance expectations. By acting as a dedicated external resource and interfacing regularly with your security team, your consultant can help you build, manage, and optimise a variety of services that help keep your program on track. These services range from system health and availability management (break fix); move, add change management; system configuration administration; and program/project management offices. Key benefits in the following areas Let’s look at how a managed services a partner can yield key benefits in the following areas: Standards compliance. Centralised management ensures that security systems and processes remain in compliance with established policies and standards, reducing vulnerabilities caused by ad hoc changes or decentralised management. Operational efficiency. Managed services streamline maintenance and support workflows, minimise downtime, and ensure quick issue resolution. Enhanced security resilience. Proactive monitoring and maintenance reduce the likelihood of system failures and improve overall system reliability. Standardised processes for move-add-change (MAC) activities ensure that security configurations remain consistent across locations. Cost savings. Outsourced providers help organisations optimise resources, avoid errors, and benefit from economies of scale in service delivery. Strategic focus. Outsourcing also allows internal teams to shift their focus from routine operational tasks to higher-value activities, such as strategic planning, threat analysis, and incident response. Long-term value of security investments While Day 1 success is the foundation of a comprehensive program, what happens on Day 2 determines your ability to realise the long-term value of your security investments. As the complexity of security challenges grows, pioneers must prioritise sustained management and professionalised oversight to protect their organisations, making the conversation around post-occupancy security more critical than ever.  By adopting innovative strategies, implementing mature toolsets and processes, and leveraging specialised expertise, organisations can ensure their programs remain robust, aligned, and prepared to meet the challenges of tomorrow.

As urban populations grow and security challenges evolve, Californian cities have increasingly turned to advanced surveillance systems to enhance public safety. Surveillance infrastructure Between 2022 and 2024, these cities have made significant strides in upgrading their surveillance infrastructure, driven by concerns over crime, public safety, and the need for more sophisticated emergency response systems. This article explores how California's urban areas are improving surveillance technologies and practices, with a focus on citywide initiatives, partnerships with technology firms, and the integration of AI-driven systems.  Introduction of smart city surveillance  The push toward smart city technology has reshaped the security landscape in California The push toward smart city technology has reshaped the security landscape in California. With the state being home to some of the world's most innovative technology firms, cities such as Los Angeles (LA), San Francisco, and San Diego are leveraging this expertise to develop and implement advanced surveillance systems.  Citywide surveillance initiatives Since 2022, the state has seen an increase in citywide surveillance initiatives aimed at addressing rising crime rates, enhancing traffic management, and improving emergency response. These systems include AI-enhanced video analytics, high-definition cameras, and real-time monitoring centers, helping law enforcement track and respond to incidents more efficiently.  Key surveillance developments across Californian cities  1. Los Angeles: AI and Facial Recognition Integration  Los Angeles has led the way in deploying state-of-the-art surveillance systems, particularly in high-crime areas and transportation hubs. In 2023, the Los Angeles Police Department (LAPD) expanded its use of artificial intelligence (AI) in crime prevention. The department integrated AI-enhanced video analytics with its existing network of over 30,000 surveillance cameras throughout the city, a move designed to improve real-time crime detection and automate the identification of suspicious activity.  Privacy law compliance The city government has enacted measures to restrict the application of facial recognition to high-priority cases Facial recognition technology has also been a controversial but increasingly used tool in the city’s surveillance strategy. While privacy concerns remain, LA has implemented strict regulations to ensure that this technology is used in compliance with privacy laws. In response to public concerns, the city government has enacted measures to restrict the application of facial recognition to high-priority cases such as locating missing persons or identifying known offenders. According to a 2023 Los Angeles Times report, these technologies have helped reduce violent crime in areas where the systems are deployed, with a notable 15% reduction in crime rates in Downtown LA.  2. San Francisco: Data-Driven Crime Prevention  San Francisco, a tech hub, has similarly embraced advanced surveillance systems, with a focus on predictive policing. The city's law enforcement agencies have adopted data-driven approaches that rely on vast amounts of data collected through surveillance cameras and other sensors placed around the city.  Pilot programme In 2022, the San Francisco Police Department (SFPD) introduced a pilot programme that integrated predictive analytics with its citywide surveillance system. By analysing patterns of criminal activity, the system can forecast potential hotspots and allocate resources more effectively. Although controversial due to concerns over profiling and civil liberties, the system has been credited with helping police prevent several large-scale crimes.  Transparency in the use of surveillance data Measures include annual audits and public reporting, ensuring that the system adheres to standards Moreover, the city has implemented stringent oversight measures to ensure transparency in the use of surveillance data. This includes annual audits and public reporting, ensuring that the system adheres to legal and ethical standards. A 2023 report from The San Francisco Chronicle indicated that this initiative has led to a 10% improvement in response times to major incidents, particularly in high-density areas like the Financial District.  3. San Diego: Smart Traffic and Public Safety Surveillance  San Diego has also taken significant steps to upgrade its urban surveillance capabilities. One of the key focuses of the city has been integrating surveillance systems into its transportation infrastructure. The city’s Smart Streetlights programme, which began as a traffic monitoring initiative, was expanded in 2022 to include surveillance capabilities aimed at improving public safety.  Smart Streetlights programme Under this programme, thousands of streetlights equipped with cameras and sensors have been installed throughout San Diego. These lights not only monitor traffic conditions but also detect suspicious activities, accidents, and emergencies. The data collected is transmitted in real-time to the city’s public safety command center, where law enforcement can respond to incidents more quickly. A 2023 evaluation by the San Diego Union-Tribune revealed that the Smart Streetlights programme had helped reduce traffic-related accidents by 12% and had become a vital tool in aiding crime investigations.  Cybersecurity measures All data collected through its surveillance network is secure from potential breaches or unauthorised access Additionally, San Diego has focused on enhancing its cybersecurity measures to protect the integrity of its surveillance data. The city government partnered with local cybersecurity firms to ensure that all data collected through its surveillance network is secure from potential breaches or unauthorised access.  Key technologies driving city surveillance in California The success of these surveillance initiatives can be attributed to the rapid advancement of several key technologies, which have transformed traditional security systems into sophisticated, AI-driven solutions.  1. AI-Powered Video Analytics  AI-powered video analytics is at the forefront of city surveillance efforts in California. This technology enables the automatic detection of unusual patterns or activities, significantly enhancing the ability of law enforcement agencies to identify potential threats in real time. AI systems can analyse vast amounts of video footage quickly, reducing the need for manual monitoring.  2. Facial Recognition Technology  Despite its controversial nature, facial recognition technology has been adopted in several Californian cities for high-priority security applications. While cities like San Francisco have restricted its use, other cities such as Los Angeles have integrated it into their surveillance networks under strict legal frameworks.  3. Predictive Analytics  This technology allows police departments to focus their resources more effectively by identifying potential hotspots Predictive analytics, used prominently in San Francisco, relies on data collected from various surveillance systems to predict potential criminal activity. This technology allows police departments to focus their resources more effectively by identifying potential hotspots based on past crime patterns.  4. Smart Sensors and IoT Integration  Cities like San Diego have embraced the Internet of Things (IoT) by embedding smart sensors into urban infrastructure. These sensors, connected to central monitoring systems, help cities track everything from traffic conditions to air quality. They also play a crucial role in public safety by identifying anomalies and triggering alerts for law enforcement.  Challenges and controversies  While the benefits of enhanced surveillance are clear, Californian cities face several challenges in the implementation of these technologies.  1. Privacy Concerns  The increased use of surveillance technologies, particularly AI and facial recognition, has raised significant privacy concerns. Advocacy groups have called for stricter regulations to prevent misuse and protect individual privacy rights. In response, cities like San Francisco and Los Angeles have implemented oversight committees and enacted laws to govern the use of these technologies.  2. Data Security  The risk of cyberattacks targeting sensitive data has prompted cities to invest in robust cybersecurity As cities collect vast amounts of surveillance data, ensuring its security is a major challenge. The risk of cyberattacks targeting sensitive data has prompted cities to invest in robust cybersecurity measures. San Diego's partnership with local tech firms to secure its surveillance infrastructure is an example of proactive steps being taken to address this issue.  3. Balancing Surveillance and Civil Liberties  Striking a balance between effective surveillance and the protection of civil liberties continues to be a contentious issue. Critics argue that predictive policing and AI-driven surveillance systems can lead to biased decision-making and discriminatory practices. California cities have responded by introducing transparency measures, including public audits and open-data initiatives, to maintain public trust.  California Urban Surveillance: A Model Worth Emulating  The last couple of years have seen Californian cities making significant progress in upgrading their surveillance and security systems. By integrating AI, predictive analytics, and IoT technologies into their urban infrastructures, cities like Los Angeles, San Francisco, and San Diego are setting new standards for public safety and crime prevention. However, as these technologies continue to evolve, cities must also address the ethical and legal challenges they present, particularly in the areas of privacy and data security. With careful planning and regulation, California’s approach to urban surveillance could serve as a model for other cities worldwide.

In the realm of physical security, the distinction between being perceived as a security vendor and a security partner holds great importance. While both may seem interchangeable at first glance, how an organisation is viewed by its clients can have a huge impact on the success of its security programmes. At the heart of this differentiation is the concept of relationships and how they shape the dynamics between providers and their clients.  Time, care, and diligence For security vendors such as systems integrators, security dealers, monitored services providers or manufacturers that sell directly to the end user elevating from supplier to partner requires a greater investment of time, care, and diligence. However, the eventual payoff can be incalculably advantageous to the organisation. Not only does this approach better serve the client but it also cultivates longer-term business and is more likely to generate referrals. Clients will change vendors often but stick with partners for the long haul.  Simple installation and/or service Security end-users should look to their security products and service providers to partner with them Security end-users should look to their security products and service providers to partner with them, be vested in their success, and be part of the solution. They should seek out and expect more than a simple installation and/or service in the absence of any real, tangible, and value-added relationship with stakeholders. That means looking deeper than the similar cameras or equipment most vendors provide. Doing so brings benefits from the partnership in solving problems and creating strategies for mitigation.  Vendors have short shelf lives  A security vendor is typically seen as a transactional company that offers products or services to address specific security needs or challenges. When an organisation engages with a vendor, the focus is primarily on the exchange of goods and/or services for a fee. The relationship tends to be more transactional, with limited interaction beyond the scope of the security solution being provided.  Tools, technologies, or service offerings The relationship between a security vendor and a client is often short with a one-time purchase Security vendors often play a crucial role in the security industry by offering specialised tools, technologies, or services that can help organisations improve their defences against threats. Examples would be video surveillance, access control, intrusion detection, or fire/life-safety systems, as well as the monitoring of any of them from a central monitoring station or security operations command centre. The thing about it is, however, that the relationship between a security vendor and a client is often short with a one-time purchase and limited ongoing engagement or consultation.  Partners prove their value  On the other hand, a security partner is viewed as a member of the team that works closely with an organisation to address its security challenges. Unlike a vendor, a security partner is invested in the long-term success of their clients and is committed to building a strong relationship based on expertise, trust, and transparency.  Creating custom solutions Security partners go beyond offering products or services by engaging with companies and organisations Security partners go beyond offering products or services by engaging with companies and organisations to understand their unique security needs, goals, and challenges. They work concurrently with organisations to develop customised security solutions, provide support and guidance, and adapt to ever-changing threats and risks.  When this kind of scenario is developed, the potentially distracting and detracting focus on monetary cost moves to the back burner because the value and return on investment (ROI) are so thoroughly compelling.   Relationships bring real benefits  The core of the difference between being perceived as a security vendor and a security partner hinges on the crucial role of relationships. While vendors focus on transactions and sales, partners prioritise collaboration and a sense of being in it together. Building strong relationships based on trust, communication, and shared goals is essential for forging a successful security partnership.  Personalised approach Security partners navigate complex security challenges, drive innovation, and deliver incredible value over the long term Security partners are not just providers of security solutions; they are trusted advisors who are invested in the success and well-being of their clients. They can be reached easily when needed and emphasise a personalised approach with custom-tailored solutions. By building strong relationships based on respect and understanding, security partners navigate complex security challenges, drive innovation, and deliver incredible value over the long term.  Operational opportunities Businesses and facilities often encounter or face very specific security needs that can only truly be solved in concert with a vendor that essentially acts like an extension of the end-user organisation. Furthermore, when communicating and collaborating on that level, additional security/safety and sometimes even operational opportunities for improvement come to light. This amplifies the value for both the end customer and their security vendor. Talk about a win-win!  Prosper with partner power  While vendors offer products or services, partners offer teamwork, expertise, and a shared commitment At the end of the day, the difference between being a security vendor and a security partner is not merely a matter of semantics. It is about the fundamental difference in approach and mindset toward physical (electronic and networked) security. While vendors offer products or services, partners offer teamwork, expertise, and a shared commitment to reducing losses and crime.   Quality of relationships Ultimately, it is the quality of relationships that separates providers in the security space and determines the success of security initiatives in the current rapidly changing security landscape. This unification of intent, practice, and purpose enables practitioners and the public alike to harness the full power of pioneering-edge technologies that support the security industry’s core mission of protecting people and property. Security partners are not just providers of security solutions; they are trusted advisors who are invested in the success and well-being of their clients. 

Companies at GSX 2023 emphasised new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge  i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set.  AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in.  “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals  Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.”  “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities.  International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasises ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY.  Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the mid-market to the cloud  Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for the pure cloud, but there are benefits to be realised from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer.  The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa.  Vaidio AI technology Salient seeks to be a transition pioneer to help customers realise the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘soft’ features for integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organisation more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says.  “Developing new features takes time, but rebuilding a process to make your organisation more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says.  Disrupting the cloud based on price  Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centres around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier.  Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasising performance, protection (cybersecurity), and price, their data centres are certified to SOC 2 and ISO 27001 standards.  Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers.  Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine.  Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring centre where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times. 

A pioneer in the access control sector since 1971, AMAG Technology is looking to the future and the next generation of products that will expand its services to customers. “In our vision, we have advanced approaches that will not only provide our partners with advanced technologies but also ones that are easier to install with tools to expand their services,” says David Sullivan, who was appointed President of the venerable access control company in September 2022. New challenges at AMAG Sullivan brings a new outlook to the AMAG business, a part of Allied Universal, and a new vision to lead the company into the future. We caught up with David Sullivan to discuss his new challenges at AMAG and the journey ahead as the company looks to the future. Q: How does your background inform your approach to leading AMAG? I believe that it helps me to define a vision for AMAG that will be unique and on the leading edge of our industry David Sullivan: With the exception of only a few short years, my career has been in access control. I have experience with several systems and have had the privilege to manage several successful access control companies. As a result, I bring a great deal of experience into my role at AMAG. I believe that it helps me to define a vision for AMAG that will be unique and on the leading edge of our industry. Q: How would you describe AMAG’s journey over the last several years and how do you see the future? Sullivan: Prior presidents of AMAG always shared their leadership vision and direction with senior leaders located in the United Kingdom. This had an impact on the full direction of the business, sometimes limiting its ultimate success. Before I became a part of AMAG, these senior leaders that were located in the UK retired, placing for the first time the full management responsibilities of the president. This has allowed me to integrate the business into a single team, with single objectives, and a single vision. We expect to begin to reveal this new vision in the coming weeks. We are excited about the future of AMAG and believe we will surprise the industry with our new products and approach in the coming months and years. Q: How important is it that a manufacturer provides both hardware and software solutions? How does AMAG’s approach (in general) differentiate it in the market? We can design the complete solution, providing functionality that others may find more difficult to accomplish Sullivan: Regardless of the manufacturer, we all provide hardware and software. An access control solution is not complete without both. Some of us choose to make our panels, and others do not. Those who are dependent on third-party suppliers are restricted to the developments and direction of that company, and while it might be perceived to be an open technology, it still is proprietary to the hardware manufacturer. AMAG has controlled its manufacturing of panels from day one. The result means that we can design the complete solution, providing functionality that others may find more difficult to accomplish. Q: How does the breadth of AMAG’s product suite provide advantages to customers and/or integrators? Sullivan: AMAG’s product portfolio is unique and provides the end user with an end-to-end identity management solution from one company. Our Control Room PSIM, Symmetry CONNECT Identity Management Solution, Symmetry Access Control, and Symmetry GUEST solutions all integrate to provide the user with a broad set of features and capabilities from a single provider. There is no finger-pointing when we come to support your system. We hold full responsibility for making it work and can quickly provide a resolution to any application difficulties the user may be experiencing. Q: How does AMAG address the divide between on-prem and cloud systems? How do you help customers make the transition and/or plan for the future? We are in the early stages of developing our next generation of access control in which we intend to provide on-prem Sullivan: In our current product portfolio, we have three products that are cloud-based. Our mobile credential platform (Symmetry Mobile), our visitor management solution (Symmetry GUEST), and our physical identity and access management solution (Symmetry CONNECT) are all offerings that operate in the cloud. We are in the early stages of developing our next generation of access control in which we intend to provide on-prem, web client, and cloud-based offerings. One of the primary objectives is to ensure that the large installed base of systems that are out there today will be able to migrate not only to our next generation but as well to the cloud if the client so desires. Q: What is AMAG’s approach to mobile credentialing? Sullivan: As an access control provider, adding Symmetry Mobile credentialing to our portfolio just made sense. We want our customers to have a forward-thinking solution with the opportunity to save money not only on the physical badges but the cost of printing and distributing badges. Mobile credentials can be easily issued and revoked remotely, reducing administrative overhead, and eliminating the need for physical inventory management. Organisations can centrally configure what devices are used and the read range for each type of device and operating system, thus providing flexibility. Symmetry Mobile offers a customised questionnaire that controls access and reduces liabilities. Q: What has surprised you the most in your first year or so leading AMAG? Not many companies are blessed with such a broad portfolio that is supported by a resource-rich company Sullivan: I wouldn’t say I was surprised by this as much as happy to see, but I would say that the quality of our people was a pleasant surprise. As well, the AMAG product offering is broad and has some unique elements. When coupled with the depth of the resources that we have in AMAG, I know that we are second to none. Not many companies are blessed with such a broad portfolio that is supported by a resource-rich company that has so many talented people. Q: Please describe your dealer channel, and how you are seeking to expand it. Sullivan: The AMAG products are sophisticated and typically are installed for higher-end applications. With this sophistication comes a need to be well able to install such a solution. We have a strong group of certified and loyal partners who help us to deliver these enterprise solutions. We desire to provide our existing partners with updated and competitive systems to offer to their end users. Q: What is the security industry’s (and/or AMAG’s) biggest challenge in the next five years? We need to find ways to provide both our channel partners and the customers with solutions that are easily integrated Sullivan: I believe that the advancements that we are seeing in technology provide our industry with the opportunity to truly change how security is provided to our collective customers. As we advance these solutions, we will need to do so responsibly and in a way that helps the channel’s abilities. We need to find ways to train our partners to both install and support these more complex solutions. At the same time, we need to find ways to provide both our channel partners and the customers with solutions that are easily integrated, moving away from proprietary closed systems to open and cohesive solutions. This will ensure that the users get the best, and most complete solutions. Q: What does the industry as a whole misunderstand about AMAG -- time to set the record straight! Sullivan: Well, I am not ready to openly share where we are heading. We are in the process of putting together some advanced approaches to how we will do business with our partners. We are focused on providing tools that will enhance their services to their customers, and with products that are leading edge. I can only state that all should keep their eyes on AMAG, because over the next few years, we are going to surprise some people, and more importantly make our loyal partners quite powerful.

Acre is a company built on mergers and acquisitions (M&A). Since its founding in 2012, Acre acquired several familiar access control companies, from Vanderbilt to RS2 Technologies, Open Options to Feenics, and several others. Acre itself was acquired in 2021 by UK-based private equity firm Triton, thus launching a new chapter in the company's history. Don Joos was named the new CEO in 2022 and set about transforming Acre from a collection of acquired companies into a coherent whole (representing various brands). A year later, we recently caught up with Don Joos to discuss the "new Acre" and what's ahead. Q: How does your background inform your approach to leading Acre Security? In physical security, there is a shift to more of a software-centric versus hardware approach Joos: This is my fourth company as CEO. What I’ve found along the way is that no matter the size or type of business, there’s a common theme, the business is going through some form of evolution or transformation because the industry they're in is going through an evolution. And today, in physical security, there is a shift to more of a software-centric versus hardware approach, and there’s a shift occurring that’s pulling us to the cloud. I think a key thing here is that while the industry is evolving, we must keep a careful eye on the evolution of the customer because the customer is the one who will dictate the pace of change, and I think that is what a lot of people sometimes lose sight of. Q: It seems Acre is on the path from being a “collection of small companies” to “a collection of brands within a single company.” Joos: I think most people think of Acre as a federation of companies. Acre Security was seen more as a holding company. For me, I think the biggest misconception is just that: “This is just a federation of companies” versus “This is a business.” Acre Security is a business that has a range of portfolios to address key verticals and pivotal business problems for customers. Because of what’s happening now and the market dynamics that are occurring, it ties back to “Who is Acre Security?” We have a clear answer as to where we want to be from cloud access control versus on-premise access control. We have clear answers regarding market segments, visitor management, and intrusion. When you think about it, those are the core areas of our business. Q: What has surprised you the most in your first year or so at Acre? Joos: I think the thing that surprised me the most was how similar the problems are because I was coming into a new industry. It’s surprising how strong a correlation [security has] to other industry transformations that I’ve been a part of. Q: What are the points of differentiation among the various Acre Security brands? Joos: I think if you go back to the history of the company, it was designed to compete. That is, that's how it was set up under the logic of, “If we have three bids in a deal, it increases the odds that we're going to win one of them.” As we evolve, to have sustained scalable growth, it is not just about going shallow and casting a wide net. It’s about creating a concentrated focus. Some of the technology is just inherently older technology. And so for me, it’s about creating migration paths for the customers to move to more modern technology, such as the cloud. I love our installed base. When you think about the cost of acquisition to get a new cloud customer, it costs a lot less when you have an installed base that you can migrate to the more modern solution versus having to spend the money and the sales energy to hunt for that next opportunity. Q: Where has Acre positioned itself in the marketplace? We can take care of your current needs, but we also have a clear migration path to take care of your future needs Joos: If you're ready to go to the cloud, we have an answer for you. If you're not ready to go to the cloud, but you're ready to take more cloud-based applications to continue to evolve, we have an answer for you. If you're not quite ready yet and you're still looking for a market-leading premises solution, we have an answer for you, and we have a migration path when you're ready down the road. So, you have a safe bet with Acre because we can take care of your current needs, but we also have a clear migration path to take care of your future needs. Q: How are you building up your team? Joos: In 2023, we’re getting a lot of core building blocks in place and making investments in people who have experience in this space or aligned industries. It is a balance. I think we need a group that understands the industry and a group that's going to come into it and challenge why we do things the way we do. I think that makes us unique: we have fresh eyes looking at things from a different perspective. With that, you’re naturally going to end up with a better answer to problems because people are comfortable challenging the status quo. Q: How are you seeking to expand your dealer channel and/or transition it from the various dealers “inherited” in previous acquisitions? Joos: The channel invests in Acre Security. Our success is their success, and so what we're proposing to them is a range of solutions that supports their longevity and their financial success. But we also continue to build out our portfolio through organic technology innovation or M&A.  We're continuing to make investments in our channel strategy and how our partners interact with us We're continuing to expand their addressable market if they want to make investments with us. We're continuing to make investments in our channel strategy and how our partners interact with us. The design of our upcoming technology right now is built with the channel in mind. We want to ensure that we are not creating any channel conflict or any perceived channel conflict. I think that's usually the worst kind: when it's perceived but not real. You need to be very upfront and clear with communications. Q: What is the biggest challenge in the industry right now? Joos: Companies and customers are looking to embed security into their workflows. What I mean is these are not just standalone solutions anymore. They’re integrating with enterprise resource planning (ERP) and human resource (HR) software systems. In property management, they want it integrated into the fitness center, they want it integrated into the cafeteria areas and the dry cleaners, and so forth. So, this is about an ecosystem, and there are times when we are going to be the core, and there is going to be a lot of technology that is adjacent to us. There are times when we are the adjacency to someone else's core in a smart city or a smart building. This gets to why having an open application programming interface (API) is going to be an important part of the technology evolution. It cannot be a closed environment anymore; that is part of the past. Q: What’s next for Acre? We're constantly evolving our cloud access control as well as our on-premise access control Joos: There is a lot of work going on with integrating the business into a single Acre Security company. This is an investment year for us, we are adding people to our team. We are making a lot of investments from a systems and technology perspective. We have a lot of work right now going into integrating the business from an IT infrastructure perspective and all the tools that we use from an employee perspective. We are making a lot of investment as it relates to the commercial side. You're going to see some next-gen technology coming out from an intrusion perspective. We're constantly evolving our cloud access control as well as our on-premise access control. We're also bringing software applications, too. Q: What is Acre’s “message” going forward? Joos: One of the takeaways for me is this is not the Acre of the past. We are making some bold changes. New things are happening here; you better pay attention because clearly, something is different. I think that's one. I think the second is that as they spend time within us, they're going to realize the wide range of solutions and use cases that we can address, whether you're in access control or cloud, whether you're in intrusion, whether you are in visitor management, or whether you're looking at some network connectivity solutions. The third thing that I think people are going to see is a whole lot of energy as they talk to our people and the passion that you see from the team. If I wrap those three points up in one kind of statement there, I think my goal is that people walk away saying “Something is going on at Acre Security. We better pay attention.”

Kitakobushi Resort operates multiple distinctive properties in Shiretoko, Hokkaido – a UNESCO World Natural Heritage site since 2005. Their portfolio includes a large resort hotel overlooking the Sea of Okhotsk, a forest retreat, private cottages, and a historic hotel with over 60 years of operation – all showcasing the region’s stunning landscapes and local charm. As Shiretoko grew in popularity, maintaining a consistently safe and comfortable environment across multiple dispersed properties became increasingly important. This demand prompted a comprehensive review of the resort’s aging surveillance infrastructure. Challenge Towards smarter, unified, and more efficient video management As visitor numbers continued to rise, expectations for safety and operational efficiency increased across Kitakobushi Resort’s dispersed properties. The limitations of the resort’s aging, siloed surveillance system became particularly evident at its two flagship properties: Kitakobushi Shiretoko Hotel & Resort and KIKI Shiretoko Natural Resort – where modernisation became a strategic priority. The resort faced three critical challenges: Upgrading aging infrastructure: The resort’s existing cameras and NVR had served reliably for many years, but an upgrade became essential to maintain smooth operations. Unifying scattered monitoring operations: With several properties to oversee, each facility’s video was previously monitored separately, limiting operational efficiency and making management more complex. The resort wanted to enable remote monitoring, allowing staff to view live footage from anywhere without needing to be on-site. Maximising coverage while controlling costs: Comprehensive coverage across facilities required numerous cameras spanning public spaces, parking areas, and back-of-house operations, yet keeping the system cost-effective remained an important consideration. The resort sought a solution that could modernise infrastructure, unify operations, and maximise value while achieving smart upgrading within budget constraints. Solutions Smart video integration for a safer, more connected resort As a global pioneering security solution provider, VIVOTEK was selected for its proven reliability, performance, and strong local support in Japan. The solution deployed 58 VIVOTEK network cameras across key areas at Kitakobushi Shiretoko Hotel & Resort and KIKI Shiretoko Natural Resort, with centralised management through two NVR-Pro units powered by System K’s SK VMS. Strategic camera deployment included: SD9161-H (17 units): This PTZ camera, installed throughout hotel interiors and parking areas, offers 10x optical zoom and flexible pan-tilt-zoom capabilities. Staff can effortlessly monitor wide areas and zoom in on points of interest in real time — all without leaving the office. FD9369 (41 units): Compact and discreet, this dome camera was installed mainly indoors, preserving the resort’s natural ambiance while delivering reliable, cost-effective performance. By unifying all 58 cameras into a single management platform, the resort gained complete visibility across both properties. The centralised system streamlines daily monitoring, reduces patrol labour, and enables faster response to on-site needs. Staff can now monitor multiple facilities from a single interface, significantly improving overall operational efficiency. Result and customer feedback Making resort operations smarter and guest experiences safer The VIVOTEK solution has transformed resort operations, enabling centralised monitoring, real-time flexibility, and enhanced safety. Key improvements Streamlined multi-facility management: Staff can now monitor multiple properties from a single interface. This unified system eliminates the need to check each facility separately, simplifying operations and boosting overall efficiency. Flexible monitoring with PTZ cameras: The SD9161-H PTZ cameras allow staff to pan, tilt, and zoom in real time from any location, reducing the effort required for routine monitoring. Seamless aesthetic integration: The compact FD9369 dome cameras blend discreetly into the resort’s interior, preserving the natural ambiance while delivering reliable performance at a cost-effective price. Enhanced safety and guest experience: By combining advanced video technology with centralised management, the resort ensures a safe, seamless, and welcoming experience for both staff and guests. Customer insights "Based on System K’s recommendation, we explored and selected VIVOTEK due to its stability, intuitive interface, and excellent value. VIVOTEK offers strong warranty support, reliable performance, and an easy-to-manage system. Integrating all cameras with the NVR-Pro platform allows us to manage multiple properties in one place, greatly improving daily operations," Chief Digital Officer (CDO), Kitakobushi Resort. "VIVOTEK offers an impressive balance of high functionality and affordability. With strong local support and ongoing firmware updates, the system continues to deliver reliability and satisfaction," Sales Representative, System K (VIVOTEK Distributor).

Modernising a town's transport hub requires a careful balance of effective security, useful functionality, and sleek design.  Jacksons Fencing successfully completed a fencing solution for the Newbury Bus Station redevelopment - an innovative, secure, and sustainable fencing solution that enhances both safety and aesthetics at this key transportation spot. Modern redesign Jacksons Fencing was specified to deliver a key that not only met rigid security ideals As part of West Berkshire Council's ambitious project to upgrade public transport infrastructure, Jacksons Fencing was specified to deliver a solution that not only met stringent security standards, but also blended seamlessly with the station's modern redesign. The result; a smart, sturdy, and sustainable boundary that helps keep the station running smoothly, without compromising on visual appeal. Modern gateway for the community Newbury Bus Station is a central part of West Berkshire's revitalisation plan. Located in a historically rich area, it replaced an old coach parking lot and was designed to offer an "impressive sense of arrival" for both visitors and locals. As a key part of the town’s efforts to create a modern, vibrant, and accessible gateway, the station plays a crucial role in improving the local transport network. To complete the transformation, the station needed a fencing solution that would secure the perimeter, safeguard passengers, and maintain an appealing appearance. Expertly engineered Jacksons Fencing installed 90 metres of Sentry® vertical bar fencing, modern vertical bar railing system Jacksons Fencing installed 90 metres of Sentry® vertical bar fencing, a robust and modern vertical bar railing system designed for high-traffic public spaces.  Constructed from hot-dip galvanised tubular steel, the Sentry fencing system is lightweight, yet incredibly strong, capable of withstanding the daily wear and tear of a busy bus station. The sleek, industrial design fits perfectly with the station’s contemporary look, blending seamlessly into the surroundings without being intrusive or creating a hostile environment. Structure for enhanced security The system features a welded pale-through-rail construction, which provides a tamper-resistant structure for enhanced security. Concealed fixings ensure a clean, vandal-resistant finish, while the flat-top construction and non-protruding pales give the fence a non-threatening appearance—ideal for a public space. Additionally, the fence is built to last, backed by a 25-year Service Life Guarantee that reduces maintenance needs and guarantees long-term durability. Combining sustainability with security In extra to its sustainability benefits, the fencing provides a high level of security One of the biggest wins for this project was its alignment with West Berkshire Council’s sustainability goals. The Sentry fencing system is not just tough and reliable; it’s also designed with environmental impact in mind. The durable materials and extended lifespan promise long-lasting performance with minimal need for replacement or maintenance, cutting down on lifetime costs and reducing its environmental footprint. In addition to its sustainability benefits, the fencing provides a high level of security. Its strong, tamper-resistant construction safeguards passengers while preventing unauthorised access without compromising the station’s modern look. Cohesive and secure infrastructure Peter Jackson, Managing Director of Jacksons Fencing, commented: "Contributing to the Newbury Bus Station redevelopment demonstrates our commitment to delivering tailored solutions for local authorities like West Berkshire Council that combine functionality, sustainability, and design." "The success of this project builds on our earlier work at Newbury Train Station in 2022, where we installed 160 metres of Bow Top fencing. Together, these two projects enhance the town’s transport hubs, delivering cohesive and secure infrastructure that supports a vibrant and accessible community.”

Nestled in the scenic countryside near Umberleigh, Northcote Manor Country House Hotel & Spa combines award-winning accommodation, fine dining, and a tranquil spa. This 18th-century country house is devoted to providing elegance and security for its guests. Partnering with local locksmith experts, Keyhole Surgery upgraded its security management by installing a Mul-T-Lock MTL™300 master key suite. MTL™300 master key system Mul-T-Lock’s MTL™300 master key system offers ideal security for Northcote Manor’s 16 guest rooms. The suite enhances safety across the hotel, giving management precise control over key access while ensuring guests' peace of mind. Richie Herkes, General Manager of Northcote Manor Country House Hotel & Spa, commented, “At our beautiful Georgian manor, dating back to Tudor times, we’re committed to providing our guests with a serene and secure environment.  We trusted David to deliver an upgrade to our room security’s existing system that could accommodate." Additional security layer With the Mul-T-Lock MTL™300 master key suite, management can establish a hierarchical access structure "He recommended the Mul-T-Lock MTL™300 master key suite as a secure yet discreet access management across all rooms and common areas, improving our operations without compromising style.” With the Mul-T-Lock MTL™300 master key suite, management can establish a hierarchical access structure, ensuring only those with the appropriate permissions can enter restricted room areas at any given time. The capability to manage multiple permission levels adds a critical layer of security, minimising unauthorised access and enhancing operational efficiency. Easy installation improves overall management David Pearcy of Keyhole Surgery explained why the MTL™300 was the ideal choice for the upgrade, “For a distinguished property like Northcote Manor, it was essential to implement a high-security solution that wouldn’t interfere with the building’s stunning historic appeal." "The Mul-T-Lock MTL™300 suite provides the right balance with a cylinder design that is easy to install on existing doors. The master key system allows staff to access essential areas quickly and efficiently, reducing the need for multiple keys and improving overall management.” Secure and flexible access management system The Mul-T-Lock MTL™300 master key suite minimises keys in operation for Northcote Manor The Mul-T-Lock MTL™300 master key suite minimises keys in operation for Northcote Manor, while maintaining a secure, flexible, and efficient access management system specifically designed to give authorised personnel-controlled access to the hotel’s rooms and facilities. Ian Thresher, Mul-T-Lock regional sales manager for the South-West, shared his thoughts on the partnership, “Northcote Manor’s decision to work with Keyhole Surgery as an established Mul-T-Lock authorised dealer and to implement the MTL™300 master key suite reflects a forward-thinking approach to hospitality security." Precise security management "MTL™300 offers an elegant, streamlined solution that aligns perfectly with the hotel’s dedication to both guest comfort and operational excellence." "By reducing key clutter and enabling precise security management, this system helps Northcote Manor retain its renowned beauty and charm safely for many, many years to come.”

In Japan nearly two in five office workers work from home a minimum of once a week, particularly if they work in IT or consultancy, according to Nikkei research undertaken in 2023. When a global IT company announced they would be leasing out four floors in their Tokyo office last year, in response to changing working habits following Covid, G4S approached them to be their security provider. They had already been doing access control and meet and greet at the eight-storey building for the last 10 years. New access control systems Eiki Hata, Representative Director of G4S Secure Solutions Japan, says: “The security requirements for a multiple tenancy building are quite different from a single occupancy. You have more people coming and going, companies have different requirements – more sophisticated and robust protocols are needed.” After being awarded the new contract, G4S doubled its headcount onsite and configured new access control systems for each floor; some of the new tenants wanted to keep their existing passes, which G4S was able to accommodate.   Health and safety  Security officers are also trained in first aid, which includes administering CPR and using a defibrillator Eiki says that 40% of G4S’s remit is health and safety and they will provide support during natural disasters, such as earthquakes or flooding. This includes checking if there is any damage to the building alongside the facilities team and offering assistance to local residents who may take refuge there. They will also hold regular evacuation drills for the whole building.  Security officers are also trained in first aid, which includes administering CPR and using a defibrillator. They will also call for an ambulance if required and direct them once onsite. The officers are also responsible for ensuring everyone shows their ID at reception and all guests are booked in, as per the company’s global policy.  Customer service skills Eiki explains: “Japan is one of the safest countries in the world: if you leave your wallet somewhere, it’s likely that you’ll get it back without losing any money." "However, that also means that Japan has a very low awareness of risk and our security officers need to be able to explain why these protocols are in place when questioned. When you just have one company in a building it’s easy to enforce operational rules, but with multiple tenants that’s less easy to do - customer service skills are really important.” Flexibility and adaptability The company is one of a number of multinationals spanning sectors that G4S provides security  This company is one of a number of multinationals, spanning various sectors, that G4S provides security for in Japan. Other business lines include close protection and risk consulting.  Eiki explains that part of the appeal is that G4S can more readily recruit staff that speak English than local companies, which many multinationals require. He says: “Less than 5% of the Japanese population speak English, we are not like Hong Kong or Singapore which are international hubs in APAC.” Smallest business within G4S Eiki continues: “Another advantage that G4S has is that we can speak to other countries and ask them to share their experiences, helping us to create a seamless security consultancy for our clients.” Eiki says that flexibility and adaptability are other trademarks: “We are the smallest business within G4S; we are growing the business and want to fulfil our clients’ requests even if it’s difficult or not straightforward.”

For years, the Civil Police of the State of São Paulo, Brazil’s largest state police force faced significant challenges with criminal bookings and identification, including: A Fragmented Identity System - Each of Brazil’s 27 states has its own siloed programme that does not interconnect. This not only hinders statewide criminal booking but also undermines the community’s confidence in the criminal justice system. Identity Fraud With Multiple IDs - Imagine having 43 identities. This was the case for one unlawful Brazilian. The prevalence of identity fraud is extremely high across the country. If a person wants to hide their identity, it’s common for them to simply move to another state and set up a new profile. Manual Ink-and-Paper Fingerprinting Techniques - Many law enforcement departments across Brazil administered manual fingerprinting techniques, resulting in inaccuracies and low matching rates. Slow, Inefficient Criminal Booking Processes - Inefficiency was another setback for justice. It took numerous steps to confirm one’s identity and, on average, a whole workweek to get matching results returned. Biometric National ID Compliance - The civil police must modernise systems to comply with the Brazilian government’s mandates for all citizens to tie biometrics to their IDs. The Civil Police of the State of São Paulo needed a more reliable and efficient solution to break down identification silos and put the agency on the path toward a unified, national system rooted in the power of biometrics. HID's solution The HID ten-print scanner is designed to quickly capture flat and rolled fingerprints for background checks Working through HID’s partner, Golden Distribuidora, one of Brazil’s largest distributors of IT products, the Civil Police of the State of São Paulo selected a comprehensive biometrics-based identification system called BioKit, featuring HID’s ten-print scanner. The HID ten-print scanner is designed to quickly capture flat and rolled fingerprints for background checks and identity validation programmes. It is also certified for FBI Appendix F (FAP 60) and offers an economical approach to fingerprint acquisition without sacrificing image quality. Automated Biometric Identification System The criminal booking process at São Paulo civil police stations is simplified and can be accomplished in minutes not days. First, agents use HID’s ten-print scanner to capture fingerprints and determine if the individual has a biometric file on record. The fingerprint images are compared against the state-run Automated Biometric Identification System (ABIS). If there is a match, the civil police move forward with their investigation. If there is no match, the officer then creates a new biographic/biometric profile for the individual in question and enrolls them into the ABIS. HID ten-print scanner HID ten-print scanners deliver superior performance and reliability at a competitive price point. Key advantages include: High-Quality Tenprint Capture - The scanner is FBI Appendix F (FAP 60) certified and can quickly capture high-resolution rolled and flat fingerprints. Ease of Use - User-friendly pictographs and LED indicators simplify the process for operators. Automatic Capture - Patented “Auto-Capture” offers fast and error-free image capture. Difficult Fingerprint Capability - An optional silicone membrane improves image quality for dry or damaged skin ensuring consistent results. ABIS Integration - The scanner seamlessly integrates with Brazil’s Automated Biometric Identification System (ABIS) to enable quick and accurate background checks. Results delivered Using the BioKit system, featuring the HID ten-print scanner significantly streamlines the criminal booking Using the BioKit system, featuring the HID ten-print scanner significantly streamlines the criminal booking process and improves matching accuracy for the State of São Paulo Civil Police. “Working with criminals can be difficult and dangerous, and the HID ten-print scanners help us identify and book criminals quickly and simply,” said Dr. Luiz Ortiz, Chief Delegate, Civil Police of the State of São Paulo. Easy to use Dr. Luiz Ortiz adds, “The HID ten-print scanner is easy to use and provides clear direction through pictographs, which is a big differentiator from other offerings.” To date, the BioKit system with HID’s print scanners is deployed in 500 civil police stations throughout São Paulo. This system has transformed criminal booking and identification processes, resulting in an increase in solved criminal cases and a steep reduction in identity fraud. HID fingerprint technology “What used to take 4 to 5 days is now done in minutes using the BioKit system and HID fingerprint technology,” said Dr. Ortiz. Dr. Ortiz adds, “Our agents can accurately identify or onboard suspects, and each new biometric enrollment into the centralised ABIS contributes to strengthening our country’s overall identity system and ability to bring about justice faster and smarter.” Biometric enrollment and verification “Each individual the Civil Police of the State of São Paulo onboards ties to a single set of fingerprints that verifies their true identity,” said Danilo Fernandes, Business Development Manager at Golden Distribuidora. Danilo Fernandes adds, “Utilising biometric enrollment and verification, our nation has the potential to streamline millions of records, while preventing countless cases of fraud. This establishes a fierce force to fight fraud here in Brazil.” A simple, fast, and trusted experience Additional use cases for the BioKit + HID ten-print scanner, beyond criminal bookings, include border control, background checks, correctional centres, courtrooms, voter registration, and national ID programmes. The team at Golden Distribuidora expects to continue distributing these biometric systems throughout the country to support Brazil in combating fraud and making biometric enrollment and identification a simple, fast, and trusted experience for all citizens and stakeholders.

Holliday Wharf & Canal Wharf in Central Birmingham is a bustling apartment complex of 143 properties and home to 400 residents. The development is located in a region that has experienced rapid growth and redevelopment, with a surge in new bars and restaurants opening, and new student accommodation also housed in the area.  Safety of residents The management group perceived the growth complex was facing rising security concerns With the recent influx of nightlife, hospitality outlets, and a growing student population, the management company perceived the development complex was facing increasing security concerns. James Clayton, Chair of Holliday Wharf Management, emphasised the legal responsibility to ensure the safety of residents. "With the influx of people into the area, it was imperative that we prioritise our residents' security," he said. "We needed a system that would not only protect them but would also enhance their living experience." System requirements The security challenges included incidents of unauthorised access, coupled with increasing concerns about package theft and personal safety, all of which highlighted the need for a more robust access control solution. Wharf Management determined that a comprehensive overhaul of the access control system was imperative to protect residents and their assets. Existing security infrastructure In reply to crises, the firm sought the expertise of Urban Stream to set a tailored safety plan In response to these concerns, the company sought the expertise of Urban Stream, a specialist security installer, to develop a tailored security strategy and install a new system. Dale Taylor, of Urban Stream, explains, “The Wharf Management team identified several pain points within their existing security infrastructure. Our goal was to develop a comprehensive solution that would not only resolve these issues but also exceed their expectations.” The solution Working in partnership with the CIE system design team, Urban Stream implemented a full Akuvox access control and door intercom system. This state-of-the-art system replaced traditional key fobs and pin readers with advanced facial recognition technology. Residents now enjoy seamless access to the building and car park through the power of biometric access credentials. The Akuvox system provides a robust door entry and resident intercom system that encompasses a bespoke-built database management and analytics reporting system, ensuring comprehensive control over access permissions and live reporting. Facial recognition technology Residents have expressed their satisfaction with the increased security and ease of use By eliminating the vulnerabilities associated with physical keys and PIN codes, the system significantly enhances security while offering unparalleled convenience to residents. The positive impact of the new system is evident. Residents have expressed their satisfaction with the increased security and ease of use. The advanced facial recognition technology has added a layer of sophistication to the complex, elevating its appeal and value to potential buyers and tenants. Products At the heart of the Holiday Wharf/Canal Wharf security upgrade is the Akuvox access control system. This comprehensive solution features a range of advanced products and ‘smart intercom’ products designed to provide maximum security and convenience. Central to the system is the facial recognition access credentials featured within the Akuvox R29C and E16 smart door intercoms, a state-of-the-art access credential technology that accurately identifies residents and authorised personnel. By capturing and analysing facial features, the system grants or denies access with speed and precision. Akuvox touchscreen answering panel The system has a vital database control system ruling to efficient control over access licenses Furthermore, each of the 140+ apartments features an Akuvox touchscreen answering panel which not only provides high-definition audio/video communication with visitors requesting access but also allows individual residents to integrate these touchscreen panels with any smart-home automation platforms they may be using within their apartment. The system also includes a robust database management system, allowing for efficient control over access permissions. This feature enables property management to easily manage resident information, grant access privileges, and monitor system activity. Integration of the Akuvox system The integration of the Akuvox system with the apartment complex’s existing infrastructure ensures seamless operation. The system works in harmony with other building management systems, providing a unified approach to security and property management. By leveraging the power of facial recognition and advanced database management, the Akuvox system delivers a superior level of security and live analytical reporting without compromising convenience for residents. Results and benefits Locals have embraced the new system madly, praising its comfort and efficiency The implementation of the Akuvox access control system at Holiday/Canal Wharf development has yielded impressive results. The most significant benefit is a substantial enhancement in security. By replacing traditional, less secure methods with advanced facial recognition technology, the complex has effectively eliminated the risk of unauthorised access.  Residents have embraced the new system enthusiastically, praising its convenience and efficiency. The ability to access the building and car park effortlessly using facial recognition has significantly improved residents' quality of life. Effectiveness of the Akuvox system Moreover, the increased security has had a positive impact on property values. Potential buyers and tenants are increasingly drawn to properties that offer state-of-the-art security features. The Akuvox system has positioned Holiday Wharf as a pioneer in apartment complex security, attracting attention from across the region. The success of this project has not gone unnoticed. Holiday Wharf has received numerous inquiries from other property management companies interested in implementing similar systems. This growing interest is a testament to the effectiveness of the Akuvox system and CIE-Group's expertise in delivering cutting-edge security solutions.

Technology automates tasks, streamlines processes, and improves efficiency in various fields, including physical security. But the success of today’s latest technologies depends on our ability to use them responsibly and efficiently. Optimising our industry’s use of technology requires that the industry’s workforce have the needed skills to operate the latest equipment. We asked this week’s Expert Panel Roundtable: How does technology innovation in security systems impact the skillsets needed by security operators and officers? 

In today's interconnected world, the lines between physical and digital security are blurring. This means that threats can easily exploit vulnerabilities in both realms, potentially causing significant damage. That's why the convergence of cyber- and physical security systems is becoming increasingly important. It has already been a topic of discussion in the security market for more than a decade. To get a reality check, we asked this week’s Expert Panel Roundtable: Has convergence been achieved in security systems? Why or why not? 

There is a bright outlook for trade shows in 2024. In particular, ISC West has recently become the must-see event in the security marketplace. ISC West will take place April 9-12 at the Venetian Expo in Las Vegas. In addition to providing access to a wide range of technological innovations, the show also serves as a platform to introduce new products and services. As the industry counts down to the big exhibition, we asked this week’s Expert Panel Roundtable: What will be the big news at ISC West 2024?