Biometric Security

Altronix, the recognised pioneer in power and data transmission products for the professional security industry, has launched ReServ24B, an innovative automatic 24VDC transfer switch with built-in rapid battery charging designed to provide uninterrupted power and maximise system backup for critical security applications. "Power disruptions shouldn't compromise a facility's safety or stop daily operations," said Ronnie Pennington, Director of Sales for the Americas, Altronix. "The ReServ24B gives integrators an easy-to-deploy solution while providing facility managers and end users peace of mind that their access control and security systems will remain online and recover quickly." Extended battery charging This new solution supports applications where constant power is unavailable due to power switching, or when extended battery charging is required. It ensures continuous operations during a power loss by supporting two 24VDC power supplies, instantaneously transferring from the first to the secondary power input to avoid interruptions. When primary power is restored, ReServ24B automatically switches connected devices back to the primary power source while using excess available power to rapidly recharge SLA or LiFePO4 backup batteries, extending backup. This intelligent power management solution ensures 24/7 operation. It can be easily integrated into new or existing security or access control systems to optimise battery backup and improve overall system resilience. ReServ24B also includes an Altronix LINQ™ Network Management Interface, enabling remote monitoring, control and reporting via Altronix LINQ2 network communication module.

Hirsch, a global manufacturer of high-assurance electronic security solutions, announces its merger with Prysm, the French software editor behind the AppVision command-and-control platform and a specialist in intelligent video monitoring. Effective 1 January 2027, the transaction will establish the new Prysm by Hirsch brand. The objective is to better meet the needs of Hirsch and Prysm customers and partners alike, including system integrators, end users, OEMs and VARs, through an even more comprehensive security offering and enhanced support delivered closer to the field. Electronic security solutions The merger strengthens Hirsch's ability to support customers and partners across the entire security value chain, from perimeter protection, access control, intrusion detection and Video Management Systems (VMS) to command-and-control solutions. It also creates a new business activity dedicated to monitoring services. This merger will ensure the long-term development and accelerate the growth and commercialisation of the AppVision command-and-control platform, which will now be marketed under the Prysm by Hirsch brand. It will also strengthen synergies between Hirsch France's security portfolio and its command-and-control offering. The move is part of a strategy that Hirsch has successfully implemented in the past, transforming the complementarity of its technologies into growth opportunities, particularly through the integration of Sorhea, Til Technologies and, more recently, Foxstream. Intelligent video monitoring Hirsch reaffirms its commitment to maintaining the continuity of the relationships Prysm has built with its OEM and VAR customers and partners. Teams, sales contacts and existing commitments will remain unchanged. The merger is designed to strengthen the resources and capabilities available to them while fully respecting the independence of their distribution model. The merger also creates a new Hirsch business line dedicated to intelligent video monitoring, led by the teams historically associated with ESI. This new activity further strengthens Hirsch's portfolio and addresses the growing market demand for dedicated monitoring services. Dedicated monitoring services “This merger is fully aligned with Hirsch’s strategy of bringing together complementary expertise to build an increasingly integrated security offering,” said Olivier Reyre, CEO of Hirsch France. “By integrating Prysm’s command-and-control and intelligent video monitoring expertise, we are further strengthening our ability to support our customers and OEM and VAR partners across the entire security value chain, from perimeter protection to monitoring services, including access control, intrusion detection, video management and command-and-control solutions.” “Joining Hirsch enables our teams and our AppVision technology to benefit from the resources and international reach of a global brand, while preserving what has made us successful for more than 25 years: our product expertise and our close relationships with customers,” added Jean-François Galtier, CEO of Prysm. “It also creates new opportunities for our international network of value added resellers to bring the full Hirsch portfolio to new markets.”

HID, a pioneer in trusted identity solutions, is rolling out enhancements across its FARGO® DTC ID card printers, including the DTC1250e, DTC4500e and DTC1500 models, to help organisations issue secure, professional-quality ID cards faster, with less IT support and the ability to easily scale as needs evolve. Organisations that issue ID cards — from schools and healthcare systems to government offices, corporate campuses and others — need printers that are easy to operate, produce consistently high-quality credentials and keep pace with growing security requirements. The latest enhancements address each of those priorities. Growing security requirements Speed and reliability are essential for high-volume credential issuance. Printing more cards in less time with fewer interruptions, these printers have been updated with newer, faster hardware and electronics platforms. Support for high-capacity ribbons also streamlines the issuance workflow and maintains high productivity, reducing reloads and lost time. For front-desk and HR staff who issue dozens of badges a day, this means shorter lines and less time waiting on a stalled print job. “We’ve been at this for a long time. For more than three decades, organisations have trusted us to power their ID badging programs,” said Apryl Erickson, VP and Head of FARGO. “With thousands of printers in the field worldwide, we’re excited to build on that legacy by delivering enhanced solutions that provide greater value to our end users and support their mission-critical issuance processes.” Safeguarding cardholder data Card quality matters just as much as issuance speed. With 300 x 600 dpi resolution, an enhanced colour profile and adjustable K-panel printing, organisations benefit from having professional-quality ID cards that look sharper, have crisper text, cleaner logos and more accurate color. When an organisation issues credentials, they need to enhance card security and safeguard cardholder data. As such, all DTC printers offer enhanced AES-256-GCM encryption and resin scramble data protection. On the DTC1500 and DTC4500e, a built-in, customisable watermark overlay adds a layer of security at no added cost. Integrated diagnostic utility Reliable and sustainable, the enhanced DTC printers are backed by three-year product warranties, provide ongoing printer health monitoring, and are specifically engineered for efficient energy use. Organisations also need to keep operator maintenance low. An integrated diagnostic utility and Colour Assist tool are now built directly into the printer driver, so common issues can be identified and resolved without a support call. An optional OLED SmartScreen on the DTC1250e further simplifies day-to-day operation, helping non-technical staff be productive from day one with no IT ticket required. Cloud-based card printing platform Programs rarely remain static, and organisations need to scale as their needs grow without incurring the cost of new hardware. FARGO DTC printers offer field-upgradable dual-side printing and encoding options that let organisations start with what they need and add capabilities later, without having to buy new base hardware, as programs expand. These upgrades build on more than 30 years of DTC printing expertise. The portfolio also integrates with HID's broader ecosystem for access control and identity management, helping organisations expand their credentialing programs as needs evolve. The DTC1500 and DTC4500e are also compatible with FARGO Connect™, a secure, cloud-based card printing platform that provides real-time fleet visibility. Accessible entry point The enhanced DTC printer portfolio is commercially available now. Product availability for enhanced FARGO DTC1250e and DTC4500e printers is slated for late October/early November, varying by region. Enhanced FARGO DTC1500 units will follow later in Q4 2026. Building on these enhancements, HID plans to further expand the FARGO DTC portfolio later this year with a streamlined, single-sided printer designed for organisations with lower-volume issuance needs. It will not be available in the United States and Canada. It will be offered only in select regions outside these markets. The new model will bring the same reliability and ease of use while providing an accessible entry point into the broader FARGO portfolio. FARGO printers are available through HID's partner and distributor network.

Bron, a next-gen self-custodial platform for securely owning digital assets, has launched FaceScan, a wallet recovery feature powered by iProov’s Dynamic Liveness™. Users who lose access to their passkeys or devices can now recover their wallet with a single face scan that confirms their Genuine Presence™ and that they are the same person who set up the account. Digital asset ownership is growing fast, with research from June 2026 estimating that 774 million people globally owned cryptocurrency. Significant recovery challenge For individuals, families and businesses choosing self-custody, where they retain direct control of their assets rather than relying on a third party, losing access to a device or credentials can create a significant recovery challenge. Unlike a traditional account, there may be no provider that can simply reset a password and restore access. FaceScan sits alongside Bron’s existing Guardian recovery, in which two trusted contacts nominated by the user help confirm it is them. Users can set up either, or both, and choose the method that best suits them. FaceScan is available now globally across devices and operating systems. Third-party dependency Andrew Bud, founder and CEO of iProov, said: “Account recovery has always been the hardest problem in self-custody. Losing your device or credentials shouldn’t mean you lose access to what belongs to you. FaceScan provides an easy way to recover your account that doesn’t rely on a seed phrase or on someone else being available, so users can select the option that suits them best. iProov Dynamic Liveness confirms that the real owner of the account is there, live, in front of the camera, while protecting against attempts by an attacker to impersonate them.” "The industry has spent years pretending that losing everything is an acceptable price to pay for self-custody. It isn’t,” said Dmitry Tokarev, founder of Bron. “The challenge has always been making recovery possible without reintroducing the very third-party dependency that self-custody is designed to remove. FaceScan changes that equation by confirming that you are the person who set up the account, without Bron needing to know who you are, and without an identity document, seed phrase, or point at which we take custody. You shouldn’t have to choose between control and recoverability.”

ATG Access has announced a strategic partnership with Swedish construction and urban landscaping specialist Benders, as the UK physical security manufacturer accelerates its expansion into the Scandinavian market. Founded in 1960, Benders is one of Sweden’s largest privately owned, family-run businesses with deep-rooted relationships across the country’s municipal and infrastructure markets. Operating from Uddevalla, at the former Volvo factory site, the business has established a significant presence in construction and public realm development throughout Sweden. Most prominent transport hubs The partnership comes as ATG Access secures its first project win with Benders at Gothenburg Central Station, one of Sweden’s most prominent transport hubs. The project will see the installation of 12 hostile vehicle mitigation bollards using ATG’s shallow foundation technology to strengthen protection across the station’s public realm. The eight-week programme is due for completion next month. The scheme reflects growing demand for security infrastructure across Sweden, where municipalities and transport authorities are increasingly reassessing public safety measures following a series of vehicle-related attacks in pedestrian areas and rising concerns around lone-actor terrorism. Vehicle-related attacks Lucy Ketley, marketing and sales director at ATG Access, said: “This partnership is an important milestone in our Scandinavian growth strategy. Benders is a hugely respected business with exceptional reach across Sweden’s municipal and construction sectors, and its values align closely with ours.” “There is a growing recognition across Scandinavia that public realm protection must progress to meet modern threats. Through this partnership, we can combine ATG’s specialist hostile vehicle mitigation technology and solutions with Benders’ established market presence and trusted local relationships.” High-quality security solutions Adam Bender, Sales Manager at Benders, said: “We see increasing demand from municipalities and infrastructure projects for effective public realm protection solutions. ATG Access brings proven technology and years of expertise to the market, and the partnership strengthens our ability to support customers with high-quality security solutions alongside our existing construction and landscaping offer.” The partnership forms part of ATG Access’s wider Nordic expansion plans, with the company targeting long-term growth across Sweden and the broader Scandinavian region. ATG’s hostile vehicle mitigation solutions are currently deployed in more than 50 countries worldwide.

The increased adoption of electric vehicles (EVs) is transforming the roads, but as with any innovation, it is also creating new opportunities for criminals. Within the EU, EV sales increased 31% YoY from 2024 to 2025, spurred on by Government grants, tax and road toll exemptions, and investment in public charging infrastructure. Yet, it is this infrastructure that is increasingly targeted for its valuable equipment and components, notably copper within the charging cables. Combined with vandalism driven by anti-EV sentiment, this can cost thousands per unit for a charging operator to replace. The impact can extend far beyond the immediate cost of replacing broken equipment. A single incident can disrupt an entire charging site, leaving multiple bays unavailable and creating frustration for drivers who rely on accessible and reliable charging. In a market where customer experience and availability are critical to building trust in EV adoption, prolonged downtime can directly affect revenue, reputation and long-term customer loyalty. Public charging infrastructure The scale of the challenge is growing. German operator EnBW alone recorded more than 900 cases of cable theft at over 130 locations in 2025, resulting in damages amounting to several million euros. Danish energy company OK reported a three-fold rise in charging cable theft in the first half of 2025. And across the UK, more than 200 incidents of theft and vandalism against EV chargers were reported between 2022 and mid-2025. This figure is likely only part of the picture, with many incidents going unreported and some police forces unable to provide relevant data. The issue is not limited to the UK. In Germany, charging operator EnBW reported more than 900 cases of cable theft across more than 130 locations in 2025, resulting in damages of several million euros. As charging networks continue to expand, the number of vulnerable assets available to criminals will inevitably increase. Personal charging cables There are several reasons why EV charging infrastructure is under threat, from the high scrap value of copper and the ease of removing this from charging stations, to the remote locations of many charging stations that make it difficult for operators to continuously monitor. In minutes, thieves can use bolt cutters to remove charging cables. Personal charging cables are also targets, being unplugged while in use at charging stations or when left in the boot of a car. Some charging operators have also reported vandalism linked to opposition towards EV adoption. Plus, unlike traditional petrol forecourts, many EV charging locations operate without permanent staff presence. Chargers are often installed in car parks, retail locations, roadside areas and other remote sites where incidents can occur without immediate intervention. Advanced video analytics Investing in a comprehensive video security solution can make a significant difference, supporting operators in a proactive approach that prevents damage from occurring in the first place. Video surveillance in car park environments can reduce crime by up to 37% and by up to 52% if the system is actively monitored. Modern cameras are equipped with advanced video analytics and AI that help operators identify unusual activity, spot repeat offenders, and provide real-time alerts to aid faster intervention from ground teams. Positioning such cameras to provide complete coverage of charging bays, entrances and exits ensures that operators can maintain visibility across the entire charging environment. AI-powered analytics can identify unusual behaviour, such as a person entering a charging bay when no vehicle is present or a vehicle remaining in a charging area for an extended period without actively using the charger. Virtual alarm zones Real-time alerts can help security teams respond quickly, while integrated deterrence measures, such as triggered lighting or audible warnings, can help prevent incidents before significant damage is caused. This type of intelligent monitoring enables security teams to focus on genuine exceptions rather than constantly reviewing hours of footage. For example, virtual alarm zones can automatically adjust based on expected activity. When a vehicle is charging normally, the system recognises the activity as expected. Once the vehicle leaves, the area can automatically return to an active monitoring state, triggering an alert if someone enters the space without a legitimate reason. Cloud-based recording Jack Turnell, Commercial Product Manager agrees, stating that “The real value comes from turning intelligent detection into a coordinated response. By connecting camera analytics with cloud-based monitoring, alarm management and remote incident tools, operators can protect distributed charging sites from anywhere while also improving uptime and operational efficiency.” Taking a more proactive approach to EV charging station security offers benefits beyond theft prevention. When incidents do occur, cloud-based recording and remote incident management provide operators with critical evidence to support investigations and insurance claims. Evidence can also be shared with law enforcement to prevent repeat offences and wider gang-related targeting. Monitoring charging infrastructure health Security systems can also support wider operational efficiency by monitoring charging infrastructure health. Through integration with charging units, operators can receive proactive notifications when equipment requires attention, helping reduce unexpected outages and maintain availability. As John Lutz Boorman, Head of Product and Marketing at Hanwha Vision Europe, explains, “Video has evolved beyond being merely a cost centre. When intelligently deployed, it can deliver a measurable return by helping operators prevent costly incidents, reduce downtime and maintain the availability of their charging network. By combining high-quality video with intelligent analytics and integration with charging infrastructure, operators gain greater visibility of their assets and can act earlier when something is wrong. The result is a security investment that can help reduce operational costs while protecting revenue, customer experience and the long-term value of the charging network.” AI-powered analytics As EV adoption continues to grow, protecting charging infrastructure will become increasingly important. Reliability is not just a technical requirement; it is a fundamental part of building confidence among drivers and businesses investing in a new EV. A smarter approach to security can help operators stay ahead of emerging threats. By combining high-quality cameras, AI-powered analytics and proactive monitoring, EV charging providers can protect valuable assets, minimise disruption and create safer, more dependable charging experiences for everyone.

There was a time when physical security and cybersecurity occupied two very different worlds. One was concerned with the nuts and bolts of locks, doors and perimeter protection. The other focused on networks, software and digital threats. Today’s modern access control systems – used in everything from offices and hotels to hospitals and data centres – combine the two, fusing mechanical engineering and cloud platforms. That means that a door is no longer simply a physical barrier. Instead, it’s a connected endpoint within a much wider digital ecosystem. And it’s changing expectations across the industry. Increasingly, developers, architects and operators are turning their backs on separate products in favour of integrated access solutions that combine doors, locks, access controls, environmental monitoring and digital management into a single, connected system. A new connected approach to security This change is part of a wider shift in the way that security itself is perceived This change is part of a wider shift in the way that security itself is perceived. Traditionally, physical security was about keeping unauthorised people out. Today, it’s about making sure the right people have the freedom to move within a restricted space. That is particularly important in places such as hospitals, data centres and other critical infrastructure, where security helps protect essential services while minimising disruption. And it’s why our Research & Security Center (R&S) in Berlin, Germany, brings together both disciplines under one roof. Their job is to test products against both physical attacks and cyber threats. Employing unconventional tactics Sometimes, that means employing unconventional tactics, such as using professional lockpickers to test the security and resilience of new physical products. While modern locks are still based on mechanical engineering, they are more advanced than they look. Improvements in design, materials, and manufacturing mean they are stronger, more reliable, and harder to tamper with. But there’s more to locks than just security. Some systems can even use the motion of inserting and turning a key to generate a small amount of electrical energy, which provides energy to power extra functions without wiring or batteries. This means they are not just standalone locks but can also be used as part of wider digital access systems. Bridging physical and digital security For instance, great strides have been made recently in terms of biometric authentication However, as everyone knows, digital systems have their own security risks, especially now that artificial intelligence (AI) is part of the emerging threat. This means the cybersecurity team needs to ensure that systems are robust enough to withstand a wide range of risks – from attempts to breach access platforms to phishing attacks – as well as other tactics designed to exploit human behaviour. It’s here that researchers adopt a ‘hacker’s mindset’ to keep systems safe. And that means continuously testing, probing, and strengthening systems to identify vulnerabilities against existing real-world threats while also anticipating what might be around the corner. Mobile-based access control systems For instance, great strides have been made recently in terms of biometric authentication, including facial recognition and fingerprint scanning. Similarly, smartphones are increasingly being used to secure credentials for mobile-based access control systems. But improvements in technology also come with their own risks. For instance, For instance, AI-generated deepfake videos and voices are becoming more convincing, making it easier to trick people into giving access, sharing information or approving actions they should not. And as I alluded to earlier, criminals are now using AI and automated tools to identify weaknesses and exploit them much faster than before, sometimes with little or no human involvement. But it’s also true that it’s being used to bolster defences. Work is currently underway to use AI to analyse data in real time to identify unusual entry times, identify multiple failed authentication attempts, or spot any other anomalies that might suggest someone is trying to gain entry illegally. Modern access control Cloud-based platforms allow security teams to issue and revoke credentials remotely Increasingly, the value of modern access control lies not just in the hardware, but in the software that sits behind it. Cloud-based platforms allow security teams to issue and revoke credentials remotely, monitor activity across multiple sites and respond quickly to emerging threats. This makes security a real-time, always-on, continuously managed service rather than a collection of standalone products installed and largely forgotten about. The importance of regulation and compliance This is something that policymakers are aware of. In the European Union, for example, the  EU’s NIS2 Directive relates to cybersecurity protecting network and information systems and significantly broadens both the scope and the obligations for compliance. It also takes an “all-hazard” approach to security, which means protecting not just digital networks and systems, but also the physical environments in which they operate. Similarly, the EU’s Cyber Resilience Act is designed to ensure that all digital products are safe from cyber threats. Its goal is to ensure that connected devices and software are built, updated, and maintained with security in mind, helping protect users in an increasingly connected world. And by introducing clearer requirements and standards, the CRA will help consumers and organisations identify products with strong security features and configure them more securely from the outset. Security by design Security can no longer be treated as something that is bolted on at the end of the development process In both cases, it is incumbent on vendors not only to meet or exceed these rules and regulations but also to keep customers, the wider industry, and other stakeholders informed about developments. For me, these regulations also reflect a broader shift in thinking. Security can no longer be treated as something that is bolted on at the end of the development process or addressed only after a vulnerability has been identified. Instead, it needs to be considered from the very beginning and maintained throughout a product's lifecycle. For manufacturers, that means continuously assessing risks, testing products against emerging threats and ensuring they remain resilient as technology and the threat landscape evolve. As I said at the beginning, the reason is simple. Today's buildings are no longer just bricks and mortar. They are connected environments where doors, locks, cameras, sensors and access control systems increasingly communicate with one another and with cloud-based platforms. You might want to think about that the next time you walk into a secure building.

When news broke that a Renoir painting had been stolen from an exhibition in the south of France, days after 600 diamonds were taken from a museum in Vienna, few in the art or security worlds would have been surprised. Europol had recently published “Changing Tactics, Changing Targets: The Evolving Nature of Museum Heists,” highlighting criminals’ growing focus on high-value objects and their increasing use of force. The latest theft also echoes the Louvre heist almost a year ago, both in how quickly it unfolded and in the security lessons it exposes. When every second counts Both French museum thefts happened in broad daylight. Both were fast. CCTV from the Renoir museum shows the perpetrators cutting through the perimeter fence early in the morning. Police were reportedly on site within five minutes of the alarm being raised. It still wasn’t fast enough. That matters. For many museums and galleries, simply building higher walls or stronger fences isn’t an option As criminals become bolder, custodians of national treasures and high-value objects need to rethink where protection begins. For many museums and galleries, simply building higher walls or stronger fences isn’t an option. These buildings are often architectural landmarks and public spaces. Turning them into fortresses defeats the point. But there is another lever security teams can pull: earlier detection. A few extra seconds of warning could give on-site security or nearby police the time they need to intervene before a work of art disappears. Forget the Hollywood lasers The cover of Europol’s museum heist report shows a criminal wielding a mallet in front of artefacts protected by red laser beams. It is the kind of security system made famous by films including “Entrapment,” “Ocean’s Twelve” and “The Thomas Crown Affair.” Virtual perimeters aren’t science fiction. But the technology available today looks very different. Museums and galleries need stronger protection without compromising their architecture or the visitor experience. One technology attracting attention is LiDAR, a spatial sensing system that uses lasers to understand what is happening within a physical environment An invisible perimeter The technology sends out laser pulses and takes millions of spatial measurements every second LiDAR is already used in environments ranging from railway stations and prisons to electricity substations. Its appeal lies in its accuracy and flexibility. It can operate indoors and outdoors, integrate with existing cameras, alarms and sensors and strengthen security without major physical alterations to a site. The technology sends out laser pulses and takes millions of spatial measurements every second, building a three-dimensional picture of its surroundings. Security teams can use that data to create virtual zones around a building, room or individual exhibit. Those zones can be changed as the site changes. Three-dimensional picture A museum perimeter, for example, might remain protected around the clock. A gallery being prepared for a new exhibition could be temporarily excluded while authorised staff work inside it. Once the zone becomes active again, an intrusion can trigger an immediate alert. The same principle can work while a museum is open. If someone gets too close to an exhibit, crowds begin to form or a person remains in a sensitive area, the system can alert staff or bring up feeds from relevant cameras. That means security teams can focus their attention where it is needed instead of relying on someone to spot every incident across banks of CCTV screens. Seeing what cameras can miss During an attempted robbery, LiDAR can identify the location and movement of people and vehicles During an attempted robbery, LiDAR can identify the location and movement of people and vehicles, including their direction and speed. It also has a significant advantage over conventional CCTV: it does not depend on external light. Detection can continue in bright daylight or complete darkness. That makes the perimeter less about a physical barrier and more about knowing, instantly, when someone crosses a line they shouldn’t. Security before the doors even open The technology can do more than detect intruders. Walk-through simulations allow teams to move through a virtual version of a site much as they would navigate an open-world computer game. Before an exhibition changes, teams can test how a new layout could affect visitor movement, identify blind spots and bottlenecks and assess evacuation routes. That gives security teams the chance to find problems before visitors arrive, not after something goes wrong. Protect the art, not the fortress Museums and galleries face a fundamental tension: make art and culture accessible while protecting objects that can be culturally irreplaceable and financially priceless. The answer cannot simply be more barriers. The next generation of museum security needs to detect threats sooner without getting between visitors and the works they came to see. The strongest perimeter may be the one nobody notices.

The eagerness to adopt AI in physical security is increasing as teams want to implement technology solutions for faster, smarter operations. At the same time, the conversations surrounding AI have changed. The focus now includes not only efficiency gains but also concerns about accountability and trust. According to the Genetec 2026 State of Physical Security report, AI ranked alongside access control and video surveillance as a key priority. However, approximately 40% of the over 7,000 physical security leaders surveyed expressed concern about how AI systems use their data. The potential for malicious purposes followed close behind at 36%. You may recognise this tension in your own organisation. There is an expectation that AI can help operations and an understanding that AI entails risks. Balancing the two includes careful deployment and policies. Higher stakes demand a higher standard AI can quickly spot the difference and elevate the event to the security team Most AI applications in physical security revolve around automation. Basic examples include triggering events, filtering and classifying alarms, and enabling faster searches across video and event data. These applications tackle the persistent security challenges of too much noise and too little context. AI takes on some of the lifting, cutting the false positives that overwhelm operators and adding context to the events that remain. For example, someone loitering near an entrance may not be a notable event. While someone loitering and trying door handles is a priority. AI can quickly spot the difference and elevate the event to the security team. From there, the human operator can confirm the issue and next steps. AI narrows the operator's focus rather than replacing their judgment. Higher standard of supervision While these uses improve operator efficiency, they need to be implemented responsibly. Irresponsible AI usage in physical security is more than a simple inconvenience. The outputs affect safety and security. AI applications within physical security demand a higher standard of supervision. This oversight is often referred to as “human in the loop,” but perhaps a better phrase is "expert in the loop." The person validating an output needs the knowledge to question it, contextualise it, and overrule it if needed. How to deploy responsible AI Deploying responsible AI starts by defining where AI can add value to your specific organisation Deploying responsible AI starts by defining where AI can add value to your specific organisation. AI works best as a tool with a defined job. What is the problem that needs to be solved? What challenges are holding back the team? Start by identifying the problems, then work backward to a solution. Otherwise, you may be implementing technology that doesn’t fully meet your needs. Next, define parameters around AI usage within your team. Document exactly what AI is permitted to do and not allowed to do within your operations. Information should include which use cases you've approved, what data the system can access, and how issues escalate. By defining these elements, your team has clear guidelines on when AI tools are part of your security procedures and for what purposes. Cross-functional monthly meetings Because AI can behave unpredictably, it’s good to prepare for when something does go wrong. Even a well-built model will eventually drift from its thresholds. This is where governance comes in. Governance is what keeps responsible AI holding up over time. It sets the review cycles that catch an issue before an incident does. Governance related to AI entails data privacy, liability, and regulation. Input from legal, compliance, cybersecurity, and IT teams is important. Getting these groups together starts with something as simple as cross-functional monthly meetings to review use cases and emerging challenges. Consider also working with other manufacturers, integrators, and end users across your ecosystem. In doing so, you create shared standards that make issues diagnosable. Responsible AI as a practice, not a project The goal is to protect individual rights and build trust without hampering technological advancement Responsible AI usage in security is not a box to check or a project to complete. It's an ongoing practice, especially as the compliance bar rises. As more AI security risks surface, governments are drafting legislation to regulate how organisations can develop and implement AI-enabled technology. The goal is to protect individual rights and build trust without hampering technological advancement. Identified risk category For example, the 2024 AI Act in the European Union (EU) sets obligations for various AI applications based on their identified risk category. These requirements include creating adequate risk assessments and mitigation practices, using high-quality training datasets to reduce bias, and sharing detailed documentation on models with governing authorities as needed. In the US, multiple states have implemented legislation on AI use, and national legislation has been discussed. Organisations can begin by implementing documented processes for guidelines and governance: Conduct risk assessments: Evaluate how automating a specific process may impact critical systems or safety protocols Identify non-critical applications: Start by implementing AI into processes that aren’t central to your most critical operations to curb major business disruptions Prioritise human-centred design: Ensure that AI applications always empower humans with the information they need to make the best decisions Design for explainability: Ensure AI decisions can be explained and traced, so the expert in the loop can question, verify, or overrule them when needed. Broaden data protection strategies: Apply cybersecurity measures and best practices to AI-enabled solutions, including regular audits and system updates Choose trusted vendors: Work with vendors who follow responsible AI principles, considering biases, data protection, and cybersecurity Core pillar of physical security The industry is slowly converging on shared standards for AI governance. This is good news for early adopters who wish to shape the industry rather than react to it. The potential applications of AI in security are exciting. But as this technology evolves, so do the risks. Strong governance builds trust, a core pillar of physical security. Responsible AI protects that trust and earns more of it. Start by defining your outcomes, building guardrails, and creating accountability structures to support your organisation’s responsible use of AI technology.

Deploying artificial intelligence (AI) tools should be seen as a business initiative rather than a technology initiative, says Martin Soukup, CTO of Solink, a cloud-based video security and data intelligence platform. The approach makes a difference that plays out in practical terms. A technology initiative is tactical and solution-oriented, often solving an isolated problem within a single department's silo. In other words, it might solve just a security problem. In contrast, a business initiative is cross-disciplinary, driven by executive leadership to impact the entire organisation in a measurable way. “Viewing AI tools as a business initiative ensures they adapt to multiple departmental needs and drive high-level strategic growth rather than just fixing a localised technical issue,” says Soukup. AI platform combines video and business systems Demonstrating the value of embracing AI as a business initiative is Solink’s new video intelligence platform Demonstrating the value of embracing AI as a business initiative is Solink’s new video intelligence platform that combines video with business systems to detect threats and send real-time alerts. The capabilities are designed to help security teams operate smarter and more efficiently, supporting the next generation of lean, intelligence-driven security operations centers (SOCs). And benefits of the platform extend beyond security to include other parts of the business. “At the end of the day, video cameras only tell part of the story, much like looking at a 2D shape,” says Soukup. “They capture dimensions and colors, but only from a single perspective, even with powerful AI analysis providing traffic metrics, wait times, product interaction, and compliance logs. The addition of operational data, such as inventory, shipping, labor, and sales data, fills out that shape into 3D, adding critical context.” For example, while a camera simply shows three people standing in a line, and AI data flags that those individuals have been waiting for over five minutes, operational data lets you know also that a cashier has not checked into their shift yet. Combining these data streams gives businesses full situational awareness, turning passive observation into immediate, contextual intervention. AI agents handle repetitive tasks The Solink platform uses AI Agents, which are software that operates autonomously to handle manual, repetitive, or high-volume tasks based on specific instructions and tools. For Solink users, AI Agents unify their existing camera and data source investments into a single automated workflow. “AI Agents transform Solink from a security tool into an operational investment that benefits all departments,” says Soukup. “Modern operational leaders are turning to AI to scale productivity without increasing overhead.” Integrating business intelligence Operations checks compliance, loss prevention investigates theft, and security assesses threats Customers already use Solink to centralise video, integrate business intelligence, and trigger real-world responses like real-world alerts, two-way communication, or smart locks. AI Agents tie these pieces together, analyse the data and identify what matters most, and then take action either without human intervention or with humans in the loop. Businesses currently watch video manually across separate workflows. Operations checks compliance, loss prevention investigates theft, and security assesses threats. However, a human must always watch the footage to get results. Solink AI Agents automate this entire workflow. If an operational event can be seen on camera and matters to the business, a Solink Agent can be integrated to automatically review, assess, and trigger the next step in the workflow across hundreds or thousands of locations simultaneously. Calling all stakeholders to the discussion When discussing applications, stakeholders should include revenue and marketing officers, compliance officers, and line-of-business executives. Agents leverage existing infrastructure by adding an intelligent automation layer that drives efficiency and grows revenue across the entire organisation without large capital investment. Solink AI Agents will not replace employees; they empower lean teams to maximise their existing resources. Job descriptions will shift toward human-in-the-loop workflows where humans and machines collaborate. The AI Agent handles the high volume, filtering out noise and processing data at scale. Human employees set up and guide the Agents, give feedback to improve performance over time, and step in to make final decisions, managing the nuanced situations that require critical thinking, empathy, and deep context. Passive data visualisation In contrast, a Solink AI Agent is deployed with a clear mandate for a specific task, deliverable, or outcome Given the convergence of physical and digital security, AI Agents, not dashboards, are the right unit of enterprise AI deployment. Dashboards typically aggregate data without evaluating the context or importance of the source. Data looks identical whether it comes from 10 sources or 100. In contrast, a Solink AI Agent is deployed with a clear mandate for a specific task, deliverable, or outcome. This approach shifts the focus from passive data visualisation to active intent, creating a direct path of accountability and clear attribution for business results. With dashboards, everyone can see the problem, but nobody owns it. An agent with a mandate either did the job or it did not, and you can audit exactly what it saw and why it acted or did not. Overcoming obstacles to deploy AI agents The primary obstacles to integrating AI Agents into the physical security workflow are change management, building trust, and system interoperability. Physical security requires absolute reliability, which demands rigorous initial configuration to establish trust. Furthermore, Agents are only as effective as the data they can access. Overcoming these hurdles requires comprehensive team training, shifting organisational mindsets, and ensuring seamless integration with existing tools so the Agents have the full context needed to execute tasks accurately and integrate with human workflows seamlessly. Addressing common security challenges Several use cases are driving the deployment of AI Agents among Solink's customers Several use cases are driving the deployment of AI Agents among Solink's customers. Overnight guarding, loss prevention, and store readiness will be the first wave of use cases. These are proven, high-frequency scenarios in which Solink provides pre-built template Agents to address common security challenges out of the box. The second wave of use cases will include highly customisable occupancy tracking, health and safety, and food quality. Pre-built template Agents are coming for these next. In addition, custom, niche operational use cases can be tailored to a specific business environment. Just like hiring a specialised contractor, companies can deploy custom Agents to tackle unique operational challenges rapidly across all locations. Measuring the effectiveness of AI agents The effectiveness of AI Agents can be measured by multiple factors. Core Accuracy, and consistency and accuracy of detections and automated outputs. Business Outcomes delivered, such as reduced inventory loss, reduced fraud, and faster incident resolution. Financial Impact, measured through recovered budget, reduced operational overhead, and increased per-store conversion. There is a perception that AI Agents possess predictive or flawless capabilities, like stopping crime before it happens or operating perfectly in dark, chaotic environments. Not true, says Soukup. AI cannot understand ambiguous requests like "look for suspicious activity." Success requires explicit parameters, tools, and skills, defining what is acceptable, what is unauthorised, and how to handle the gray areas. Another misconception is that Agents need a fundamentally different security model than people. “I run security for this company as well as engineering, and I hold our own Agents to the same standard I would hold a third-party vendor,” says Soukup. “That means least privilege, full audit trails, anomaly detection, random audits, and no action they can't explain after the fact.”

Combining VIVOTEK’s branded video security business with March Networks paves the way for the combined brands to meet customers’ increasing appetite for integrated solutions rather than individual components. The merger brings VIVOTEK's branded video security business together under one operating structure with March Networks’ enterprise-grade video surveillance, AI analytics, and cloud-managed security solutions. Customers now have access to a broader, more integrated portfolio spanning enterprise video management, advanced cameras, edge artificial intelligence (AI), cloud services, recording platforms, and business intelligence, says Net Payne, Chief Sales & Marketing Officer at March Networks and VIVOTEK. Distinct product strategies Given the combined companies, product development, sales, marketing, and customer support can move in step rather than in parallel. March Networks and VIVOTEK were already both part of the Delta Electronics family, but they previously operated as separate businesses with distinct product strategies, teams, and routes to market. March Networks and VIVOTEK announced the merger of their branded video security businesses last spring following Delta Electronics' acquisition of remaining VIVOTEK shares. “Aligning our complementary capabilities lets us innovate faster, simplify engagement, and respond more quickly to a market moving toward AI, cloud and intelligent video,” says Payne. This merger reflects a broader shift across the physical security industry, adds Payne. “Customers no longer see video purely as a tool for reviewing incidents after the fact,” he says. “They expect it to help identify risks earlier, simplify investigations, improve operations, and support better decisions across the organisation.” Cloud video management Meeting customer expectations requires more than bolting AI features onto existing systems Meeting customer expectations requires more than bolting AI features onto existing systems. Rather, it requires cameras, edge intelligence, recording, software, cloud services, and business data working together as one coordinated platform. “By bringing March Networks and VIVOTEK together, we combine deep expertise across the full video technology stack while preserving the relationships, sector knowledge and customer focus both companies have built over many years,” says Payne. “Our goal is to make intelligent video more integrated, scalable, and practical for customers and partners worldwide.” Both entities bring strengths to the combined companies. March Networks brings experience in enterprise software, cloud video management and large-scale deployments; while VIVOTEK brings strength in imaging, camera technology and edge intelligence. Together they seek to ensure more choice when designing systems, a clearer path for future expansion, and technologies that work together more effectively without compromising the reliability, cybersecurity, and support customers expect from both companies. Advantages for channel partners Channel partners gain a broader portfolio to address a wider range of customer requirements, combining components as each deployment demands. Channel partners also benefit from expanded geographic reach, deeper technical expertise, and greater investment in training and enablement. “Importantly, this is designed to be a seamless transition,” says Payne. “Partners keep working with the teams and relationships they already know, while gaining access to new capabilities and certification opportunities. Over time, that alignment should make it easier to design, deploy and support complete solutions.” Because they are established and respected brands, March Networks and VIVOTEK branding will continue to be used. Rebranding is not a goal, and neither identity is being replaced by the other. Coordinated decision-making “The immediate priority is organisational alignment by making it easier for customers and partners to benefit from the combined portfolio,” says Payne. Product branding will continue to reflect the relevant portfolio and market context. As product roadmaps become more closely coordinated, customers can expect greater interoperability and a more cohesive experience, says Payne. Any future branding changes will be managed carefully and communicated clearly. Combining the businesses reduces duplication and enables coordinated decision-making across product strategy, engineering, sales, marketing, operations, and customer support. “Instead of developing capabilities independently, teams can share their expertise, align roadmaps, and direct investment to where it has the greatest customer impact,” says Payne. Combining specialised knowledge globally The combined organisation operates across six continents and more than 75 countries The combined organisation includes more than 300 research and development (R&D) engineers across four Centres of Excellence in Canada, Taiwan, Italy and Poland, thus bringing together a substantial base of specialist knowledge. The unified network also sharpens the ability to prioritise global opportunities, respond to regional needs and bring innovations to market faster. The combined organisation operates across six continents and more than 75 countries, supported by more than 1,100 certified channel partners. That footprint provides greater capacity to support multinational customers while staying responsive to local market needs. Looking ahead, future growth will increasingly come from helping customers turn video into useful, actionable intelligence. “The market is moving beyond conventional surveillance toward solutions combining AI, cloud services, edge processing, video management and operational data — and our new structure brings these together as one connected solution rather than several isolated technologies,” says Payne. Broader technical expertise There will also be closer collaboration among specialists in imaging, hardware, software, analytics, and cloud, which is important given how much customer infrastructure, regulatory, and deployment requirements vary. The companies can support cloud, hybrid, and on-premise environments, giving organisations a practical path toward more intelligent video. More choice comes from bringing together complementary technologies across product groups. Greater scale is achieved through a larger engineering organisation, broader technical expertise and more capacity to invest in innovation. Challenges for the industry at large Looking to the future for the industry at large, the greatest challenge will be managing the rapid growth of AI Looking to the future for the industry at large, the greatest challenge will be managing the rapid growth of AI responsibly, securely and at scale, says Payne. Video systems will generate more data and automate more decisions, but organisations must be able to trust how that intelligence is created, protected, and applied, he adds. “Cybersecurity, privacy, data sovereignty, system interoperability and AI accuracy are more important than ever,” says Payne. Addressing these elements requires expertise across the entire technology stack: from camera and edge processing to recording, cloud infrastructure, video management and analytics. “Together, March Networks and VIVOTEK can coordinate development across all these layers, giving customers flexible architectures that balance innovation with security, transparency and operational control,” says Payne.

IQSIGHT seeks to bring visual intelligence to environments where clarity, reliability, and trust matter the most, says CEO Sabrina Stainburn. Formerly Bosch Video Systems, IQSIGHT is an intelligence-first video security company, combining more than 60 years of engineering expertise with real-time intelligence to help organisations see clearly, act confidently, and improve outcomes in environments when every second matters. While the brand is new, the technology, reliability, and trust behind it are familiar— the products still carry the Bosch name, and the engineering teams remain the same to ensure the continuation of the Bosch legacy. As a result, customers can expect the same standards they rely on today. Embracing emerging technologies IQSIGHT is embracing emerging technologies. “We are applying AI where it delivers value by helping systems understand what is happening and surface the events and patterns that matter most—so customers can detect risk earlier, make faster decisions, and operate with confidence,” says Stainburn. With intelligence at the edge, the cameras act as sensors to secure premises, make buildings safer, and monitor perimeters — without requiring a cloud connection. Edge-based AI also supports integration into existing systems to add visual intelligence without a rip-and-replace — such as adding cameras with visual gun detection outside of entrances or supplementing systems with the ability to detect clothing colour and other attributes. IQSIGHT combines the Bosch video portfolio with new AI-enabled capabilities AI-enabled capabilities IQSIGHT combines the Bosch video portfolio with new AI-enabled capabilities designed to remove blind spots IQSIGHT combines the Bosch video portfolio with new AI-enabled capabilities designed to remove blind spots and support earlier, better-informed decisions. The portfolio continues to include intelligent cameras, such as the FLEXIDOME, AUTODOME, DINION, and MIC models, AI-enabled Intelligent Video Analytics Pro (IVA Pro) offerings, and recording and video management solutions, such as BVMS software. This year, the portfolio will also expand with technologies and solutions built on IQSIGHT’s new intelligence-first platform. Vertical markets that are core to the strategy include government, critical infrastructure, education, and smart cities, all industries closely connected with safety, continuity, and operational performance. In these environments, visual intelligence helps organisations address practical challenges — securing perimeters, enhancing safety, and improving traffic flow — so they can operate securely and efficiently. Visual intelligence helps organisations address practical challenges Operating securely and efficiently “Reliability is essential in these industries, and our cameras are engineered to Bosch quality standards and designed to perform in demanding conditions, including extreme weather, while delivering dependable video and accurate analytics where it matters most,” says Stainburn. “These strengths make our video solutions ideal for any industry where security must be uncompromised.”   IQSIGHT evolves from the sale of Bosch’s security and communications technology product business to European investment firm Triton on June 30, 2025. The product brands for video systems, access control, intrusion systems, and communications systems united under the roof of the new company Keenfinity Group. New organisational structure The Keenfinity Group now operates as a holding company consisting of four businesses In late 2025, Keenfinity Group introduced a new organisational structure designed to unlock the next chapter of growth and innovation. The Keenfinity Group now operates as a holding company consisting of four businesses, including the video systems business now called IQSIGHT. Bosch has a long history of partnerships and integrations, and partnerships will remain essential to how IQSIGHT delivers value and flexibility for customers. “We work closely with technology partners to ensure customers can use visual intelligence within the platforms and architectures that best fit their operations,” says Stainburn. Secure-by-design approach Deep integrations include VMS platforms, such as Genetec and Milestone, thus enabling real-time insights across on-premise and cloud environments. This approach gives customers choice — without compromising performance, security, or reliability, according to IQSIGHT. “Continually strengthening our existing partnerships is vital, and we regularly add capabilities to these integrations to deliver new features to enhance security and safety for customers,” says Stainburn. “Cybersecurity is not a feature for us — it’s a foundation,” Stainburn emphasises. “As video systems become more connected and intelligence moves closer to the edge, trust must be designed in from the start. We take a secure-by-design approach across our hardware, software, and integrations. That means protecting data at every stage — from capture to analysis to delivery.” Combining sight and intelligence Just as important, the company works closely with partners and customers to ensure systems fit into their broader security and IT strategies. “When organisations rely on video to make critical decisions, security and reliability must be non-negotiable,” says Stainburn. Stainburn sees video as evolving from traditional surveillance into “visual intelligence” — moving from simply recording events to understanding what is happening in real time. By combining sight and intelligence, organisations can see patterns, giving them the power to predict events that may happen. Proactively addressing risks Stainburn sees video as evolving from traditional surveillance into “visual intelligence” Traditionally, video security was based on video surveillance — an investigative tool for users to review what has already happened. With AI, users can take a different approach — looking at patterns to better secure their premises and have the foresight to intervene before incidents escalate. AI helps systems understand what is happening in a scene, enabling them to discern between a person standing at a train platform and an individual vandalising a train platform, someone holding a power drill versus someone holding a gun. “This level of visual intelligence brings clarity to unfolding events to assist users in proactively addressing risks,” says Stainburn. AI-enabled video systems With foresight, end users can prevent those events from occurring or other issues from escalating. The ability to discern patterns can also influence decisions around safety, resource use, and the customer experience, says Stainburn. “While security will always remain core, we expect visual intelligence to play an increasingly important role in improving operational efficiency across many environments over the next five years.” Not all AI-enabled video systems are equal. Edge, cloud, and GenAI-based tools have different strengths and selecting one approach over another depends on the application or the problem customers need to solve. IQSIGHT works closely with integrators and end users to understand the challenges they are addressing and to provide guidance on the best AI approach to reduce risks, lower response times, and improve operations. Proof of concept projects are important to demonstrating performance in the real world. That’s where IQSIGHT gains an advantage with solutions that deliver reliable results even in challenging conditions, says Stainburn.

At the Toronto Zoo, every person on site – whether that’s a keeper, security officer, scientist, or volunteer - shares one vision: create a world where people, wildlife, and wild spaces thrive. Thirty minutes from downtown Toronto lies a 500-acre campus that is home to over 2000 animals across 200 species. Welcoming 1.3 million guests each year, Toronto Zoo is a world-class operation on a mission to connect people, animals, conservation science, and traditional knowledge to fight extinction. When Toronto Zoo Supervisor of Health & Safety Services, Graham Birtles, set out to modernise the Zoo’s legacy access and alarm infrastructure, he discovered that the partner he already trusted for animal enclosure fencing was the same one now leading the way in physical security and access control. World-class operation The Toronto Zoo opened in 1974 with a goal that extended well beyond exhibition. Today, its work spans conservation science, breeding programs for endangered species, community education, and climate advocacy. Its Guardians of Wild program extends that belief outward, inviting staff, guests, and partner organisations to champion wildlife beyond the Zoo’s borders: in policy, community relations, and corporate engagement. “My everyday is somebody else’s once-in-a-lifetime experience,” says Graham. “We want every person who comes through these gates to leave understanding what the Toronto Zoo is about, and what they can personally do to make a change.” Delivering that experience safely for guests, staff, and the animals themselves demanded a security platform fit for the job. Rapid emergency response Before Gallagher Security, the Zoo’s access control and alarm infrastructure had not kept pace with the scale of operations. Mobile alerting was unavailable to officers in the field, credentialling hundreds of seasonal staff required plastic cards that were slow to issue and difficult to track, and there was no integration with the Zoo’s video management system to support rapid emergency response. There was also a unique challenge facing the Zoo team: the electric perimeter fencing around animal enclosures - the secondary layer of protection between the animals and the wider Zoo environment - operated as an entirely separate system, disconnected from the broader infrastructure. Following an animal containment incident that was escalated to security leadership, the need to bridge those two systems became urgent. Graham found the solution at a security trade show, when his integrator walked him toward a familiar orange booth. Higher voltage requirements “I said, I already know Gallagher. They’re my fence people. They’ve been taking care of our fencing systems for over 50 years at the Toronto Zoo.” What Graham didn’t yet know was that Gallagher also delivered enterprise-grade physical security, making Toronto Zoo’s path to world-class operations clear. Working together, Gallagher Security and Gallagher Animal Management designed and implemented an integration between Gallagher Command Centre and the Zoo’s Animal Management energiser systems, enabling real-time communication between animal fencing infrastructure and the security platform for the first time. Higher voltage requirements The implementation required calibration for significantly higher voltage requirements than traditional smaller animal environments, ensuring safe and effective management across large species habitats. The Zoo team worked closely with Gallagher’s experts to configure their setup, and the solution is now fully operational within the orangutan habitat. “Now we can see the voltage of our fences at all times,” says Graham. “We can send alerts to our wildlife care team the moment something touches the hot wire so we can make sure the animals are safe.” When an alert is triggered, integrated CCTV allows the wildlife care team to immediately verify the event and assess the situation before responding; a critical functionality for animal safety. The Zoo’s security needs extend well beyond its animal habitats, and the Gallagher platform has delivered. Persistent administrative challenges Mobile Credentials have addressed one of the most persistent administrative challenges on site. With hundreds of contractors and seasonal catering staff requiring access at any given time, the previous reliance on plastic cards was slow and difficult to manage. Now, time-limited mobile credentials are issued on sign-in and revoked automatically on sign-out, removing the risk of residual access. For officers in the field, Gallagher Mobile Connect removed the need to return to base to manage alarms. Officers maintain full situational awareness from their vehicles around the clock, long after the central control center closes. Further integration with 27 Axis intercoms in high-risk spaces - housing venomous snakes, spiders, and other dangerous species - ensure staff working alone in those environments are never out of reach. Restricting workshop equipment “We can monitor alarms throughout the Zoo; not just for traditional break-and-enter or door-open scenarios. We are monitoring life-safety systems, fire systems, animal conditions, and more,” says Graham. What has distinguished the Toronto Zoo’s deployment is not any single feature, but the broad range of problems the Gallagher platform has been called on to solve. New challenges from across the organisation are allowing Graham and his team to unlock more value from their security system. Whether it is monitoring environmental conditions within animal habitats, restricting workshop equipment to trained operators, or ensuring staff cannot access sensitive areas until their training is verified, the answer has consistently been found within the same platform. Conventional vendor relationship “I like that I can call on the Gallagher team and they will work with us to find a solution,” says Graham. “Gallagher has become a house brand here at the Toronto Zoo. It’s integrated with everything we do,” Graham Birtles, Supervisor of Health & Safety Service. The Zoo’s collaboration with Gallagher has not been a conventional vendor relationship. Graham describes it as a convergence of purpose. “When we partner with organisations such as Gallagher, they become Guardians of Wild,” he says. “Because they help me and the Toronto Zoo accomplish our mission.” The Gallagher platform will play a central role in the Zoo’s next chapter. A new Community Conservation Centre, developed with a local university, will soon bring classrooms, laboratories, and a new otter river habitat into a shared community space; with Command Centre managing access for students, professors, and  visiting groups. “Gallagher understands our mission,” says Graham. “They are very helpful, and everything they have put in place for us has worked. The flexibility has been fantastic.” This installation was deployed in partnership with Met-Scan Canada Ltd

Milestone Systems, a provider of open platform video management software (VMS), is helping Columbia Borough, Pennsylvania, strengthen public safety through a community-wide video security system built on Milestone XProtect® VMS. For more than 16 years, Columbia has worked with Lancaster-area security integrator App-Techs to develop and expand a distributed wireless video network serving its downtown, public buildings, parks, and other borough facilities. Today, the system supports roughly 83 camera feeds, including 4K multi-lens and PTZ cameras, primarily from iPro. Traditional wired infrastructure Located along the Susquehanna River in Lancaster County, Columbia is a historic borough of roughly 10,000 residents. As the community worked to revitalise its downtown and attract new businesses, borough leaders wanted safety and security to support that broader effort. Traditional wired infrastructure was impractical across Columbia’s geographically varied environment, requiring App-Techs to engineer a distributed wireless architecture. XProtect provides the video management foundation, with dedicated servers located in the municipal building and a remote park office. Officers can also access live camera feeds from laptops in patrol vehicles, while mobile access extends video to personnel during community events. Immediately dispatched officers Columbia’s dispatchers are the primary day-to-day operators of XProtect, monitoring cameras, and supporting officers in the field. In one incident, a dispatcher spotted someone breaking into a vending machine outside a laundromat and immediately dispatched officers. “Our staff member observed someone breaking into a vending machine just outside that building and was able to dispatch officers to the scene,” said Jack Brommer, Columbia Borough Police Department Chief. “Officers apprehended the individual, and it turns out this was a serial thief who had been breaking into vending machines across the tri-county area. So that single arrest helped resolve a number of thefts across multiple counties. That’s just the kind of impact this technology can have on a community.” Large community events The system also supports holding cells and interview rooms inside the police station, where microphones are integrated with cameras, as well as large community events. During Columbia’s annual “Thunder on the River” antique car show, Emergency Management personnel used the community camera network to support proactive monitoring and rapid response across the event. Over time, Columbia’s video system has supported faster incident response, stronger evidence for prosecution and greater situational awareness for dispatchers and police officers. Borough leaders also use signage in parks and public areas to make camera coverage visible as a deterrent. Gunshot-detection technologies “The data that I can point to is that we are trending downward, probably for the last five, six years, as far as call volume and crime trends. Those numbers have been very positive,” added Brommer. Looking ahead, Columbia plans to expand its use of video analytics, including object-search capabilities that can help investigators filter video by vehicle type, colour, and other attributes. The borough is also exploring emerging gunshot-detection technologies to further improve situational awareness.

Genetec Inc, the pioneer in enterprise physical security software, announces Cairo Bank has successfully deployed the Genetec Security Center platform transforming how the financial institution monitors, manages, and optimises operations across one of Egypt’s largest branch networks. Cairo Bank is one of the largest and oldest financial institutions in Egypt, serving over three million customers through more than 230 branches. The security advancement was driven by new regulatory requirements from the Central Bank of Egypt, alongside Cairo Bank’s broader digital transformation agenda aligned with Egypt Vision 2030. Beyond compliance, the bank needed a scalable operational intelligence foundation to strengthen oversight, improve customer experience, and support long-term expansion and financial inclusion. Necessary operational foundation The implementation unifies video surveillance, access control, and intrusion detection into a single platform, allowing operators to centrally manage more than 6,000 cameras across 122 active branches, with deployment across the full network nearing completion. The platform provides the necessary operational foundation for a centralised Command and Control Room, where operators can monitor branch activity, coordinate response, and support decision-making across the institution. The system also separates operational responsibilities. IT and security teams can monitor device health and system status without accessing sensitive video feeds, supporting strict data governance and privacy requirements. “Unification and scalability were just the starting points. From day one, I knew we wanted functionalities that add value to all aspects of our operations. Security Center delivered everything we wanted in one easy-to-use solution,” said Major General Hesham Tawfiq, Head of Security at Cairo Bank. Enhancing operational consistency Beyond traditional surveillance, the platform introduces automation and analytics capabilities that support both security and operational decision-making across its branch network. These capabilities are now embedded across the entire branch network, helping Cairo Bank strengthen compliance reporting, improve risk detection, and enhance operational consistency at scale. The platform also provides insights into branch activity patterns, customer flow, and operational trends, extending the value of security data beyond incident monitoring while keeping governance and operational control central to the deployment. Existing infrastructure investments Security Center’s open architecture allowed Cairo Bank to integrate best-of-breed hardware while preserving existing infrastructure investments. It also enables the bank to add technologies and expand the deployment over time without standardising on a single hardware provider. “We are honoured to work with a forward-thinking institution like Cairo Bank that continuously seeks new ways to leverage technology,” said Firas Jadalla, Regional Director, Middle East & Africa at Genetec Inc. “By unifying systems, the bank is building a consistent operational foundation for its branch network, allowing it to respond to changing regulatory and operational requirements while retaining control over how its environment evolves.” Providing technical support Integrated Technics, the systems integrator responsible for delivering the project, led the proof of concept, system design and implementation. The company continues to provide technical support and system optimisation as the deployment expands. “The Command and Control Room gives Cairo Bank a real-time operational hub built on Security Center, bringing video surveillance, access control and intrusion detection into a single interface. This enables operators to monitor activity across the branch network, coordinate responses and make faster, more informed decisions,” said Walid Alagamy, CEO of Integrated Technics.

Introduction - Lightkeepers of Henry County is a grassroots nonprofit organisation based in New Castle, Indiana. It began informally in 2020 with a community vigil, where organisers realised that local residents wanted more activities centred on culture, diversity, and understanding. Lightkeepers became a registered 501(c)(3) nonprofit in 2023 and soon afterward acquired its own building. Guided by its core values of equity, education, diversity, and empathy, Lightkeepers aims to provide a safe place where everyone in the community feels appreciated and has a sense of belonging. Its programs focus on marginalised communities, including low-income residents, people with disabilities, and the LGBTQIA+ community. The organisation hosted the first Juneteenth celebration in Henry County, organises New Castle Pride, and runs food and blanket drives, festivals, and community meetings. Following historic flooding in the area, it is also hosting home damage assessments for affected residents. Limited police patrols The challenge - Lightkeepers is based in the former Westminster Community Center, a two-story cement building that has long been a staple of the neighbourhood. Over the years, it has served as an elementary school, a community center with after-school programs and classrooms, and most recently a food pantry. The building includes a large gym, several ground-floor rooms, an upstairs kitchen, classroom area, and offices, and an attached garage. Before Lightkeepers took it over, the building had been largely vacant, opening for only a few hours, two days a week, for food distribution. It is located in a low-income area with limited police patrols, and the parking lot was so poorly lit that the team repaired the light themselves. A city park directly behind the building had become a meeting place for illegal and unsafe activity. Limited police patrols Today, the building is in use throughout the day. With no set opening hours, it hosts fundraisers, community meetings, training sessions, birthday parties, and baby showers, with anywhere from four to more than 120 people inside at any one time. Festivals and other events also take place in the parking lot. During summer 2026, Lightkeepers partnered with fellow nonprofit Live Coalition to run the Hangout Hub, a weekday program offering activities and free meals for children aged 10 and over. Lightkeepers needed a way to protect the building and its contents, and to keep children and visitors safe while they were on-site. Board members, who often come and go outside of normal hours, needed to see what was happening in the building and parking lot before arriving or leaving. As an older building with boiler heating, the property was also at risk from problems that could go unnoticed when nobody was there. “After we acquired the building, we knew that we would need to be able to watch what we had, because of the neighbourhood it’s in. We definitely needed some sort of security, and we wanted safety for the kids in the gym,” says Mary Nicholson Tait, President, Lightkeepers of Henry County. Monitored intrusion detection The solution -Lightkeepers worked with 3xLOGIC and SONITROL to install video surveillance and monitored intrusion detection across the building, parking lot, and perimeter. The system was completed in 2024. A mix of 3xLOGIC indoor and outdoor cameras watches the building inside and out. A 360-degree camera mounted in the center of the gym ceiling gives full visibility of the space, while a camera in the entrance lobby covers the main entry point. Outside, cameras cover each side of the building, including edge-based deep learning cameras that, if required, can detect people and vehicles and identify details such as vehicle make, model, and colour. Deep learning analytics A 3xLOGIC VISIX 5MP InterACT camera on the front of the building overlooks the parking lot. The camera combines high-quality video with edge-based deep learning analytics and built-in deterrence features, including sirens, white or red and blue lights, two-way audio for talk-down, and custom messaging. Its analytics can detect loitering, intrusion, and vehicles in prohibited areas, with real-time alerts allowing potential incidents to be addressed early. SONITROL’s patented audio intrusion sensors inside the building provide 24/7 monitored intrusion detection. When a sensor is triggered, SONITROL operators can listen in to verify activity and dispatch police when required. Allowing potential incidents Mary can view live footage remotely using the 3xLOGIC mobile app on her phone and access the cameras from a desktop workstation in her office at the building. The SONITROL app, meanwhile, may be used on-site to arm and disarm the alarm system. “I’ve got the desktop set up in my office at the building, so if we have activities in the gym, we don’t have to go down and see what’s going on. We can just click on the camera and see what’s happening,” explains Mary. Monitored intrusion detection Results gained - Since installation, Lightkeepers can see what’s going on at the building from anywhere. Mary regularly uses the mobile app to keep an eye on the parking lot, and because the team does not keep regular business hours, board members can check the cameras before heading out to their cars at night. “We’ve got a lot of women on our board, and we’re over there at all hours. It’s nice for everybody to be able to see what they’re about to walk into before they leave the building,” says Mary. Late one Sunday night, an intruder forced their way in through the gym door. SONITROL’s monitored intrusion detection picked up the activity, operators called Mary, and police were dispatched. Officers were at the building before Mary, who lives five minutes away, could get there. The intruder fled without taking anything. Low winter temperatures In another incident, during unusually low winter temperatures, copper pipes in the building burst. SONITROL’s sensors detected the noise and alerted the team, and Mary checked the lobby camera on the 3xLOGIC mobile app, where she saw water coming out of the room. This meant the team could get someone to the building quickly and limit the damage. No repainting or structural repairs were needed, and no fittings needed to be thrown away. “Had it not been for the security system, we would not have known about the flooding. I was able to look from my app and see there was water, and we were able to get over there and take care of the problem. It saved us a lot of money in repairs and made a huge difference,” explains Mary. Deter nuisance activity The cameras, the repaired light, and the extra activity on-site have helped deter nuisance activity in the wider area, so the park behind the building is now somewhere local children can play. Residents across the street have welcomed the cameras, reporting fewer people coming into their yards and a decrease in illegal activity. “We were afraid they were going to be so mad at us because there were cameras over here. It was completely the opposite. The neighbours were really happy that they could see the cameras, because it provided safety for their properties. They actually thanked us,” Mary concludes. Additional camera coverage Future plans - Lightkeepers is preparing to partner with the Boys and Girls Club to deliver after-school programs from the building, to bring more young people on-site regularly. The organisation is also working with its integrator to assess additional camera coverage and to make full use of the InterACT camera’s siren, talk-down, and custom alarm features to actively deter unwanted activity in the parking lot.

Atyrau, one of Kazakhstan’s key regional cities, has been steadily advancing its urban development while facing growing demands on its road and traffic infrastructure. As vehicle volume increased and urban mobility became more complex, the city needed a smarter, more efficient way to manage traffic flow, improve road safety, and support the daily movement of residents, commuters, and pedestrians. In response, Dahua Technology delivered an intelligent signal control solution designed to enhance city infrastructure, improve mobility, and contribute to a safer and more sustainable urban environment. Critical traffic management Located in western Kazakhstan, Atyrau plays an important role as a regional economic and transportation hub. With continuous urban growth, the city’s roads have become increasingly busy, especially during peak hours. However, parts of the region’s road infrastructure remained insufficient, with some major roads lacking adequate traffic signs and signal lights. This created challenges for both vehicles and pedestrians, making traffic management more difficult and increasing safety risks across key intersections. Before the project, Atyrau faced several critical traffic management pain points Before the project, Atyrau faced several critical traffic management pain points. Congestion during peak hours had become increasingly prominent, requiring a cost-effective and flexible signal control system that could adapt to different road scenarios. In addition, unclear traffic lights and gaps in traffic management contributed to disorderly traffic conditions, including a serious chain collision involving nearly 100 vehicles in 2025. Increasing maintenance difficulty The city also needed a solution that would be easy to deploy and maintain. Many mainstream signal control systems are technically complex, which can increase maintenance difficulty and operational costs. For a growing city like Atyrau, the government required a practical system that could be quickly deployed, remotely commissioned, and adjusted with minimal disruption to citizens’ daily lives. To address these challenges, Dahua provided an intelligent traffic signal control solution combining signal controllers, signal lights, and traffic flow cameras. The system uses AI-powered traffic flow analysis to predict and manage traffic conditions with high detection accuracy, even in complex road environments. By synchronising traffic flow data in real time across multiple intersections, the system can dynamically adjust signal timing and generate optimised timing plans. Adaptive control capability A key advantage of Dahua’s solution is its simple deployment and adaptive control capability A key advantage of Dahua’s solution is its simple deployment and adaptive control capability. The system is designed to be easy to install, debug, maintain, and optimise, allowing traffic control strategies to be adjusted within seconds. This flexibility helps traffic departments respond more effectively to changing road conditions while reducing the burden on traffic enforcement and management teams. Dahua also provided professional traffic signal services, including green wave optimisation and traffic management support. Through its expert team and technical assistance, Dahua helped launch the first signal control demonstration project in the Eurasia region, strengthening local smart transportation capabilities and expanding the ecosystem of technical cooperation. The project also established a replicable model for medium-sized cities across Central Asia and other emerging markets, demonstrating how AI-powered urban mobility solutions can improve transportation efficiency, road safety, and sustainability with practical investment efficiency. Key adaptive intersections Following the deployment of the AI-driven intelligent traffic signal control system, Atyrau achieved significant improvements in urban mobility efficiency and traffic operations. Based on preliminary operational observations and traffic flow analysis at key adaptive intersections, peak-hour traffic efficiency increased by more than 15%, while average vehicle delay time was reduced by approximately 20%. The adaptive signal optimisation capability also improved traffic throughput across major corridors by an estimated 12–18%, helping reduce congestion during busy periods. Atyrau achieved significant improvements in urban mobility efficiency and traffic operations By enabling real-time traffic analytics and dynamic signal coordination, the project reduced unnecessary vehicle idling time by an estimated 18%, contributing to lower fuel consumption and carbon emissions. Operationally, the intelligent traffic management framework reduced manual traffic intervention requirements by approximately 30%, allowing local traffic authorities to respond more efficiently to changing road conditions through data-driven decision-making. Greener urban environment Beyond traffic efficiency, the project brings wider value to the city and its residents. Smoother traffic flow helps reduce unnecessary idling and emissions, contributing to a greener urban environment. Safer and more orderly intersections improve mobility for drivers and pedestrians, while intelligent infrastructure supports the city’s long-term vision of digital transformation. By combining AI, real-time data, and adaptive signal control, Dahua’s solution helps Atyrau move toward a smarter, safer, and more sustainable future.

TECOM Group has enhanced security and accessibility across several of its flagship developments in Dubai, including Dubai Media City, with the installation of advanced Gunnebo Entrance Control solutions. Since its establishment in 1999, TECOM has shaped Dubai’s landscape as a hub for business and innovation. Its ten business districts, including Dubai Internet City, Dubai Knowledge Park and Dubai Design District (d3), are home to nearly 12,000 companies employing more than 124,000 people. Entrance control solution Developments like Dubai Media City welcome thousands of people every day, serving as both workplaces and collaborative hubs where ideas and intellectual property are shared. This made it essential for TECOM to implement an entrance control solution capable of maintaining robust security while preserving the smooth flow of people and the open, professional atmosphere expected across its developments. Following a competitive tender, Gunnebo Entrance Control was appointed to combine advanced entrance control, seamless integration with wider access control systems and a sleek design suited to modern commercial environments. More than 40 SpeedStile FLs gates were installed across several buildings, chosen for their performance, adaptability and ability to support high volumes of daily movement without compromising the visitor experience. Access control technology The SpeedStile FLs features a slim, contemporary appearance designed to complement modern commercial spaces. Beyond aesthetics, it incorporates advanced single-person detection systems, monitoring tailgating, piggybacking and unauthorised attempts to access secure areas. Audible alerts assist on-site teams, while third-party integration ensures compatibility with existing access control technology, including group movement through card stacking capabilities. For TECOM, this blend of security technology and design has delivered both reassurance and efficiency. By implementing SpeedStile FLs across its developments, the Group has strengthened security while preserving the collaborative and welcoming environment that defines its business communities. Fadi Yakoub concluded: “TECOM communities attract some of the world’s biggest names alongside dynamic start-ups, making them vital contributors to the region’s knowledge and creative economy. We are proud of our long-term partnership to deliver seamless entrance control solutions across their developments. The SpeedStile FLs provides flexible, reliable management of people flow, while also creating a welcoming and professional first impression for business communities.”

Critical national infrastructure encompasses sectors such as energy, utilities, healthcare, and data centers – environments that underpin economic stability and public safety. With so much at stake, the importance of effective security systems is that much higher. We asked our Expert Panel Roundtable: What are the unique aspects of the critical infrastructure market, and how should the security industry adapt?

Biometrics today provide better security and frictionless user experiences. Biometric identifiers like fingerprints, facial recognition, and iris scans are unique and difficult to forge. They eliminate the vulnerabilities of traditional authentication and streamline secure access control. Identity verification reliably protects sensitive digital information and physical entry. We asked our Expert Panel Roundtable: How is the role of biometrics evolving in physical access control?

Like other disciplines in the world of corporate security, executive protection is evolving from reactive to proactive. Unlike reactive bodyguards, modern executive protection professionals use a proactive approach focused on risk mitigation, advance planning, and threat intelligence to prevent incidents before they happen. What is the role of technology? We asked our Expert Panel Roundtable: How can physical security technology promote better executive protection?