WorkWave - Experts & Thought Leaders

TEAM Software by WorkWave, pioneering enterprise software for security, cleaning and facilities management companies, will showcase its next-generation solutions for the security and commercial cleaning industries at three upcoming trade shows this fall: GSX, ISSA, and BSCAI Contracting Success. Executives from WorkWave will be on-site to network, discuss recent evolutions to its TEAM Software solution, and demonstrate its commitment to empowering these industries with AI-driven efficiencies and modern mobile technology. WinTeam’s web platform WinTeam’s web platform will leverage AI and automation, giving owner/operators time to focus At all three shows, TEAM Software will debut significant advancements and modernisations to its WinTeam platform, enabling customers to achieve new levels of efficiency and productivity. WinTeam’s web platform will leverage AI and automation, giving owner/operators time to focus on higher-value activities that will help grow their company and reach their goals. For example, its enhanced scheduling function uses AI to optimally fill shifts, preventing costly overtime.  GSX Ernest N. Morial Convention Centre, 900 Convention Centre Blvd, New Orleans, LA 70130, USA Booth #1537 September 29 - October 1, 2025 WorkWave will be hosting a Hurricane Happy Hour at their booth on September 30th from 3:00-4:30 PM. They are also the sponsor of the Ralph Day Memorial Security Officer Heroism Award, which recognises heroism in circumstances where a private security officer risks their life to protect or save lives and/or property. The award will be given during the ASIS Volunteer Awards of Excellence & the Outstanding Security Performance Awards (OSPAs) on Sunday, September 28, 5:00-6:30 PM.  ISSA North America & BSCAI Contracting Success Conference Mandalay Convention Centre, 3950 S Las Vegas Blvd, Las Vegas, NV 89119, USA Booth #5420 11/10-11/13, 2025 In addition to specific software advancements, at the ISSA and BSCAI Contracting Success shows, WorkWave will be heading two dynamic presentations on the future of AI in contracting: "AI Unlocked (Part 1): Innovation, Efficiency & The Future of Contracting": This TED Talk-styled session will feature David Libesman, SVP & GM, AI & Data Analytics at WorkWave, alongside other industry leaders. They will share real-world applications and bold ideas on how AI is reshaping business profitability, customer retention, and talent acquisition. "AI Unlocked (Part 2): Networking Roundtable Edition": An interactive follow-up session designed for peer-to-peer discussion, this roundtable will provide a forum for attendees to share experiences and explore how AI is being applied in the field — no slides, no lectures, just "real talk." Ongoing partnership with customers WorkWave is proud to provide cutting-edge solutions and insights to these crucial field workers "We are dedicated to building solutions that not only keep pace with the market but actively drive its evolution," said Jill Davie, SVP & GM, Cleaning and Security at WorkWave. Jill Davie adds, "Our presence at these three major events is a testament to our ongoing partnership with our customers. The new features we're unveiling for WinTeam, our investment in AI and data - these are all a direct result of listening to what our customers need to succeed and grow." WorkWave’s commitment TEAM Software’s strong presence at these industry events reinforces WorkWave’s commitment to being an indispensable partner to its customers.  By understanding the unique challenges of the security and commercial cleaning industries, WorkWave is proud to provide cutting-edge solutions and insights to these crucial field workers. 

WorkWave®, a provider of SaaS software solutions that support every stage of a service business’s life cycle, has announced increased investment in the modernisation of ServMan, it's a core ERP software solution for the HVAC, plumbing, and electrical industries. This investment will allow ServMan to continue to be at the forefront of these industries with a multi-phased modernisation approach as well as integration with Slingshot by WorkWave, a 24/7 sales contact centre for service companies. Filling gaps in software portfolio “The market has a clear need for what ServMan delivers, there simply is no other effective solution available for service companies performing this type of work,” says WorkWave CEO David F. Giannetto. “Our top priority at WorkWave is to continue to update, modernise and fill every gap in our software portfolio so that every one of our customers has the right tools they need to propel their business forward, which puts ServMan on track to deliver even more value well into the future.” New, device-native mobile platform It also includes a new set of flexible APIs and an integration into Slingshot by WorkWave The first wave of modernisation arriving in Q4 2022 will deliver an entirely new, device-native mobile platform that allows field technicians to improve efficiency, as well as their job satisfaction. It also includes a new set of flexible APIs and an integration into Slingshot by WorkWave, a solution WorkWave acquired in 2021. Comprehensive sales and answering service Slingshot is a comprehensive sales and answering service for home and commercial field service providers, and is already in use with key ServMan clients. The fully integrated solution will meet the increased demand from ServMan customers, allowing Slingshot agents to respond to service inquiries in real time, resolving customer needs on the first touch at any time during the day, even during peak season or spikes in inbound call volume when missed calls equal missed revenue. Real-time customer satisfaction “Through this integration, we are covering both inbound customer calls and new sales leads, making it easier for our customers to grow." "With the majority of leads happening over the phone, often after hours or all at one time during weather anomalies, we are able to ensure that Slingshot converts these leads into customers, scheduling these service calls in real-time, to increase both customer satisfaction and sales growth,” says Giannetto.

WorkWave, a global provider of SaaS software solutions that support every stage of a service business’s life cycle, has opened registration for its 2023 Beyond Service User Conference, one of the field service industry’s biggest and most exciting events of the year. The 2023 Beyond Service User Conference, which is being held from January 8 to January 11, 2023, in Orlando, Florida, USA, will once again bring together WorkWave experts and customers from its family of brands - PestPac, ServMan, Real Green, WorkWave Service, Coalmarch, Slingshot, Servicebot (formerly known as Lawnbot) and — for the first time — TEAM Software. WorkWave acquires TEAM Software Since being acquired by WorkWave in fall 2021, TEAM Software has continued to be a leading provider of software and solutions for the cleaning, janitorial, security and facilities management industries. WorkWave is thrilled to welcome the TEAM Software family and its customers, to the Beyond Service User Conference this year, where attendees can not only gain knowledge and build expertise around themes relevant to all field service industries, but also reap the benefits from a conference that offers the opportunity to bring together members of all types of service industries to network, learn and grow together. Beyond Service User Conference The success of last year's inaugural Beyond Service User Conference far exceeded what we could have imagined" David F. Giannetto, the Chief Executive Officer (CEO) of WorkWave, said “The success of last year's inaugural Beyond Service User Conference far exceeded what we could have imagined, as we combined the WorkWave family of brands into one exciting and inspiring event for the first time.” He adds, “WorkWave has created a unique experience that brings together the most diverse group of service leaders from more industries than found anywhere in the world, all with one thing in common — all are focused on succeeding and growing every area of their service business. We are looking forward to bringing this even more diverse group together again this year, as we aim to make the 2023 Beyond Service User Conference our best experience yet.” 2023 Beyond Service User Conference The 2023 Beyond Service User Conference will feature more than 200 training and thought leadership sessions and customer success stories, in order to empower users to gain expertise across WorkWave’s portfolio of solutions, so they can grow and run their businesses more efficiently. The conference will offer thought-provoking workshops, networking opportunities with 1,000-plus service professionals, and exciting entertainment and social events.