System Surveyor - Experts & Thought Leaders

System Surveyor, the site survey and system design platform for security integrators and technology managers, announces the general availability of System Surveyor AI Notetaker. Previously available in public Beta, the AI-powered feature captures site-walk discussions, observations, requirements and design notes during collaborative planning sessions, helping users turn customer conversations into an intelligent statement of work draft or a summary of notes to accompany a system design and proposal. Making technology decisions As part of the broader System Surveyor platform, AI Notetaker complements the company’s digital site survey and collaborative design environment, where integrators can import floor plans, place devices, make technology decisions, capture photos and produce professional system documentation in one shared workspace. “Site surveys are the critical first step to a successful project,” said Chris Hugman, Co-founder and CEO of System Surveyor. “AI Notetaker helps integrators capture and document real-time conversations more efficiently, reducing manual work and making it easier to carry critical project context forward into system design and project planning.” Minor usability enhancements Following its public Beta, System Surveyor has implemented minor usability enhancements to AI Notetaker, including the ability to copy AI-generated summaries to the clipboard and an improved audio-recording workflow when closing out of surveys. These refinements make it easier for users to capture and reuse project information as part of their existing workflows. With general availability, AI Notetaker is now available to System Surveyor users on the Scale, Corporate, Campus and Enterprise subscription plans. By bringing AI-powered note capture directly into the site survey and system design process, the feature helps teams reduce manual documentation and maintain a clearer record of project requirements from initial customer conversations through subsequent project stages.

System Surveyor, the pioneer site survey and system design platform for security integrators and technology managers, today announced the full agenda for their inaugural conference, System Surveyor THRIVE 2026, taking place September 28–30 in Austin, Texas. System Surveyor THRIVE 2026 will bring together security integrators, end users, and technology partners for two days of education, community networking, and interactive sessions focused on improving operational efficiency throughout the physical security project lifecycle. Improving operational efficiency “THRIVE was created to give our growing community and industry an opportunity to explore emerging technologies and have meaningful conversations about where our industry is headed,” said Chris Hugman, co-founder and CEO of System Surveyor. “These peer-led sessions set the tone for the conference by combining strategic industry insights with practical takeaways attendees can immediately apply within their organisations.” Throughout THRIVE 2026, System Surveyor’s product team will announce exciting new offerings and discuss product roadmap and workflow integration opportunities. System Surveyor customers, including Aaron Simpson of Stone Security and Christian Skuce of ASAP Security, will reflect on their experience deploying System Surveyor over the years, spurring discussion on the opportunities and challenges in the field. Stronger business outcomes Agenda Highlights: Together to Thrive (9/29 at 9:15 AM) – To kick off THRIVE 2026, SIA CEO Don Erickson, M.C. Dean, Inc., Sr. Vice President and SIA Board Member Julaine Simmons and System Surveyor CEO Chris Hugman will draw on key findings from the SIA 2026 Security Megatrends Report to examine three of the industry’s most significant trends and their implications for manufacturers, systems integrators, and end users. Customer Firesite Chat w/ Aaron Simpson, Stone Security (9/29 at 10:45 AM) – A highly anticipated discussion between Chris Hugman and Stone Security Co-Founder and President, Aaron Simpson, will unpack the ways that the Stone team has streamlined and simplified their site surveys, proposal creation workflows, post-sales delivery, and ultimately long-term customer engagement to scale the business efficiently and effectively. Problem-solving approach Stop Selling. Start Solving: 3 Practical Ways to Set Yourself Apart (9/29 at 1:45 PM) – After an interactive demo with System Surveyor’s new “AI Notetaker,” presenters Ken Kocher (Executive Director of Government Solutions, DMP) and Tradd Kendrick (Business Development Manager, System Surveyor) will challenge attendees to rethink how they engage customers and stakeholders, demonstrating how a consultative, problem-solving approach and use of technology tools helps build trust, uncover customer needs and deliver stronger business outcomes. Explore System Surveyor THRIVE 2026’s full agenda here. If users haven’t registered yet, the standard registration window (June 13–August 31) closes in two weeks. Registration includes conference sessions, networking events, and meals throughout the event.

System Surveyor, the pioneer site survey and system design platform for security integrators and technology managers, announces a public Beta for System Surveyor AI Notetaker. The new AI-powered feature captures site-walk discussions, observations, requirements and design notes during collaborative planning sessions, enabling users to convert customer conversations into an intelligent statement of work draft or summary of notes to be combined with a design and proposal. As part of the broader System Surveyor platform, AI Notetaker is designed to complement the company’s digital site survey and collaborative design environment, where integrators can import floor plans, place devices, make technology decisions, capture photos and produce professional system documentation in one shared workspace. Collaborative design environment “Site surveys are the critical first step to a successful project. Capturing accurate notes, site photos and device locations while talking with a customer can be very challenging,” said Chris Hugman, Co-founder and CEO of System Surveyor. “With our new AI Notetaker feature in Beta, we’re making it easier for integrators to capture and fully document real-time conversations, while our team gathers inputs from our user community to refine it over the next couple of months.” Customers on qualifying subscription plans will have immediate access to System Surveyor AI Notetaker, embedding AI directly into the site survey and system design process. By reducing manual documentation and capturing critical project context earlier, AI Notetaker helps teams maintain a clear system of record, as projects move from sales through installation and lifecycle management. While the feature is in a Beta phase, System Surveyor will continue to enhance transcription accuracy, workflow integration and AI-generated project summaries. System Surveyor AI Notetaker is available now to System Surveyor users on System Surveyor's Scale, Corporate, Campus, and Enterprise subscription plans.

If AI is the dominant buzzword in the physical security industry, it is the second letter (I for intelligence) that is having the biggest impact. Simply put, intelligence transforms computer systems, including those used for physical security, from rigid, rule-following calculators into adaptable, problem-solving partners to human operators. We asked our Expert Panel Roundtable: What is the changing role of intelligence in physical security?

In the simplest terms, technology modernisation accelerates when older systems become too expensive to maintain or fail to support modern standards. Market competition pushes businesses to update their technologies to meet rising customer demands. Additionally, the rapid shift toward cloud-based infrastructures and artificial intelligence creates a fear of missing out, forcing companies to adapt or risk irrelevance. Focusing on the physical security market, we asked our Expert Panel Roundtable: What factors are accelerating technology modernisation in security?

Modernising a legacy physical security system requires a transition from isolated, hardware-dependent silos to an integrated, data-driven ecosystem. This transition involves shifting toward open architecture and encrypted communication to ensure long-term scalability and resilience. Other elements to facilitate upgrading a legacy system include leveraging cloud and hybrid topologies and ultimately moving toward more predictive analytics. Our Expert Panelists offer plenty of ideas for making the transition. We asked our Expert Panel Roundtable: What are today's best practices to transform and modernise legacy systems?