Kaseya - Experts & Thought Leaders

Kaseya, the pioneering provider of AI-powered IT management and cybersecurity software for small businesses, announced its fall 2025 innovations.  The release includes more than 90 enhancements aimed at transforming customer outcomes and economics through automation, cybersecurity, and end-to-end experience. End-to-end IT and security platform “These new capabilities deliver on the direct feedback we have received from our partners,” said Jim Lippie, Chief Product Officer at Kaseya. “MSPs want to grow faster, expand margins and protect customers from rising cyberthreats, without having to increase labour cost. We are accelerating our pace of innovation to deliver exceptional customer outcomes and lead the market as the only true end-to-end IT and security platform for small business.”  Improvements in automation, cybersecurity and customer experience In addition to the game-changing capabilities recently announced at DattoCon, like the Sirus 6 appliance, the acquisition of email security solution INKY, and Datto Backup for Entra ID, Kaseya has made dozens of improvements in automation, cybersecurity and customer experience in its fall 2025 release. “Kaseya is changing the way we work in ways we never thought possible,” said Chris Collins, Owner at CBC Technovations. “Their automations have allowed us to take on more clients without adding any additional headcount. Our technicians are more efficient, our margins are improved, and thanks to Kaseya’s security-first approach, our customers are better protected.” Highlights in the Fall 2025 release AI-driven automation Kaseya’s industry-best AI and data platform delivers powerful automations that enable partners to offer value-expanding services while decreasing operating costs. Smart Ticket Triage in Autotask — Accelerate response times by automatically categorising, prioritising and routing tickets based on content - no manual sorting needed.  Backup Reporting in Datto Endpoint Backup — Automatically generate QBR-friendly, executive backup reports across all assets. OneDeploy Secure Edge VPN for Datto BCDR— Automatically connect end users to Datto Cloud DR resources via Secure Edge SASE, eliminating manual VPN configuration. Cybersecurity Kaseya’s connected security platform combines end-to-end integration to deliver enterprise-caliber protection from an ever-expanding set of threat vectors. Smart Investigate in Datto EDR — Use AI to analyse EDR alerts or email threats to surface clear, actionable investigation guidance, eliminating manual analysis. Safe Password Sharing in IT Glue — Share passwords securely with anyone, even outside IT Glue, using MFA, expiration controls, and audit trails. Customer event-based indicators of compromise (IOCs) in SaaS Alerts – Build precise threat detections with event triggers, filters and rules to reduce noise and enable faster response. Customer experience Kaseya is innovating to make doing business easier for MSPs, ensuring an exceptional end-to-end experience from onboarding to customer billing. Automation Centre for Integrations in KaseyaOne – Easily discover platform automations by accessing a personalised catalogue of integrations, streamlining operations by quickly enabling automated workflows. Umbrella contracts in Autotask – Create and manage all billing agreements for a client in a single contract, improving visibility and simplifying oversight. Pay Now in Autotask and ConnectBooster – Clients can now pay invoices instantly through the Autotask client portal, powered by ConnectBooster, accelerating cash flow while making the process more convenient.

Kaseya, the pioneering provider of AI-powered IT management and cybersecurity software, kicked off its sold-out Kaseya DattoCon 2025 conference in Miami Beach by unveiling its latest innovations and previewing its next generation cyber resilience and digital workforce platforms. These new capabilities enable MSPs to deliver critical services while driving meaningful business growth. Once reserved for large companies, Kaseya’s latest innovations provide enterprise-caliber protection at a much lower cost, supporting all types of applications and protecting multiple threat vectors. Next phase of AI-led innovation with security These announcements further strengthen Kaseya’s leadership as the only true end-to-end IT and security platform purpose-built to empower MSPs to achieve faster revenue growth, lower costs and expand margins.  These reports further boost Kaseya’s leadership as the only true end-to-end IT and security platform “MSPs stand at a once-in-a-generation crossroads as they lead the digital transformation for SMBs around the world,” said Rania Succar, CEO at Kaseya. “They have the opportunity to become indispensable in this next phase of AI-led innovation with security, intelligence and automation. Kaseya is investing with urgency to arm our MSP partners with the data, insights and tools they need – packaged and priced for margin-expanding growth.” Highlights from Kaseya’s DattoCon announcements Backup - Kaseya announced significant advancements in its backup portfolio with the introduction of Datto SIRIS 6, Datto Backup for Microsoft Entra ID and the preview of its Cyber Resiliency platform. With the launch of Datto SIRIS 6, Kaseya introduces the most powerful backup appliance in the industry. The new appliance delivers the most impact for MSPs at the lowest cost in the market – making the new Datto SIRIS 6 the highest value recovery appliance available. The company’s Datto Backup for Microsoft Entra ID is a new purpose-built backup and recovery solution that protects one of the most critical threat vectors – identity data – and ensures rapid restoration after accidental deletions, misconfigurations or attacks. This allows MSPs to quickly recover users, groups and roles to keep business running when Entra ID isn’t available. This capability will be available as a standalone product and will also be available included in Kaseya 365 User for free. Additionally, Kaseya previewed its fully integrated Cyber Resiliency Platform that begin delivering features in April 2026. The solution will provide a unified view, flexible pricing and pooled storage that enables MSPs to support all backup use cases. The platform is a powerful solution for the top challenges MSPs have faced by simplifying vendor stacks, reducing operational complexity and ensuring rapid recovery times with advanced security and AI capabilities. Security – Kaseya’s continued investment in its comprehensive security platform was reinforced with the acquisition of INKY. INKY brings a singular approach to email protection — combining generative AI, behavioural analysis and real-time user coaching to stop even the most sophisticated phishing and impersonation attacks. As part of Kaseya’s platform, INKY will become even more powerful with the scale and data of Kaseya’s global ecosystem, enabling deeper threat correlation, faster response and smarter AI-driven insights over time. Together, Kaseya and INKY will redefine how MSPs and IT teams protect users — turning one of the most common attack vectors into a powerful line of defense. Automation – Kaseya is creating an AI-powered Digital Workforce that solves universal pain points that every single MSP faces, regardless of size or specialty, by leveraging the power of an agentic learning system. As a native capability of the Kaseya platform, the Digital Workforce provides a single view across all components and the unified data stream that flows between them. This revolutionary offering is comprised of digital specialists using agentic reasoning that understand MSPs’ environment, and can think, assess and act - just like a top-tier technician would. Kaseya will deliver limited availability to Digital Workforce beginning in Spring 2026. Commercial Flexibility – Effective December 2025, Kaseya is ending its High Watermark pricing policy for Datto RMM, SaaS Protection and Autotask. These products will transition to a Committed Minimum Quantity and Variable Consumption policy, with the rest of Kaseya’s tools expected to do the same by the end of June 2026. Based on customer feedback regarding the importance of this update the Kaseya team accelerated the timeline materially to deliver earlier than previously announced.

Kaseya, the global provider of AI-powered IT and security management software, announced the acquisition of INKY, a pioneer in modern, generative-AI-based email security for managed service providers (MSPs) and small to midsize businesses (SMBs). "Kaseya is committed to being the indispensable partner that helps MSPs lead in this next chapter of IT and security," said Rania Succar, CEO of Kaseya. AI-driven email security Rania Succar added: "No one else has our scale, data advantage, and end-to-end platform to deliver enterprise-grade protection to small and midsize businesses. With INKY joining the Kaseya family, its powerful AI-driven email security becomes even more effective — informed by our platform’s data, integrated across our ecosystem, and available through Kaseya 365 User. Together, we’ll deliver the most connected and proactive security experience in the industry." INKY’s contextual intelligence INKY brings a singular approach to email protection — combining generative AI, behavioural analysis, and real-time user coaching to stop even the most sophisticated phishing and impersonation attacks. INKY’s contextual intelligence helps users make safer decisions by alerting them to potential risks Rather than simply blocking messages, INKY’s contextual intelligence helps users make safer decisions by alerting them to potential risks directly within their inbox. This AI-assisted design, paired with the ability to adapt to emerging threats like conversation hijacking and QR-code phishing, has made INKY one of the most advanced and trusted email security platforms in the market. Kaseya’s global ecosystem As part of Kaseya’s platform, INKY will become even more powerful with the scale and data of Kaseya’s global ecosystem, enabling deeper threat correlation, faster response, and smarter AI-driven insights over time. Together, Kaseya and INKY will redefine how MSPs and IT teams protect users — turning one of the most common attack vectors into a powerful line of defense. Kaseya’s scale, data, and commitment "We’re incredibly proud of what we’ve built at INKY — a product that has consistently stayed ahead of attackers by understanding intent, not just content," said Dave Baggett, Founder and CEO of INKY. He adds, "Joining Kaseya allows us to take that innovation to the next level. Kaseya’s scale, data, and commitment to R&D amplify everything we’ve created, helping us bring our technology to more customers and make email communication safer for everyone." INKY will be available as a stand-alone product and included as part of the Kaseya 365 User.