Ivanti - Experts & Thought Leaders

Ivanti, a global enterprise IT and security software company, released its 2025 Digital Employee Experience (DEX) Report, which surveyed over 3,300 IT professionals and end users around the world. The research draws attention to the widening disconnect between organisations’ perceptions of their digital maturity and the real-world tech challenges faced by office workers and IT professionals alike. Over the next three years, 92% of companies plan to increase their AI investments, according to McKinsey. However, Ivanti’s research shows that just 21% of office workers say AI is significantly improving their productivity. Digital friction Office workers already endure 3.6 tech interruptions and 2.7 security update disruptions per month In the age of AI, digital friction threatens to undermine AI’s potential, exacerbate tech problems and have a corrosive effect on employee productivity. Office workers already endure 3.6 tech interruptions and 2.7 security update disruptions per month. This equates to nearly $4 million in lost productivity annually for a company with 2,000 employees. The number of workplace tools is exploding faster than employees can master them, yet nearly half of office workers say they're left to teach themselves how to use new technology — a source of frustration for employees and inefficiency for the business. For instance, among the 93% of companies that haven't banned AI use, only 40% have provided training, while another 24% plan to offer it soon. AI investments “As organisations accelerate their AI investments, it’s clear that realising AI’s promise requires a deeper understanding of the employee experience and impact on productivity.” “Tools that monitor and analyse how employees interact with technology in real time, like Digital Employee Experience (DEX) solutions, offer data-driven insights – revealing workflow bottlenecks and initiating self-healing actions,” said Dennis Kozak, CEO of Ivanti. “By embracing DEX, organisations can take their AI initiatives further and truly empower their workforce, moving from reactive problem-solving to proactive improvement. DEX is more than a strategy for improving the employee experience; it’s the engine that embeds AI into company culture, productivity and daily operations.” Key findings Additional key findings from the report include: The newest office perk is employee technology autonomy: A new frontier in workplace benefits is emerging, giving employees greater autonomy over their technology. On average, office workers rate their workplace tools at just a “B-.” Tellingly, 65% report that frustrations with these tools can negatively affect their mood and morale. Device choice is also a pressing concern; while 67% note that having a say in the devices they use is important, only 36% currently enjoy this freedom. H3The help desk is evolving thanks to AI: AI is transforming help desks, moving them beyond the break-fix cycle that has defined IT support for decades. While most companies have automated basic IT operations such as security patch management (72%) and IT ticket routing (67%), significant opportunities remain. Nearly 40% still haven't automated password resets, missing an easy win that could eliminate countless routine support tickets. As AI adoption accelerates, organisations must move beyond piecemeal DEX adoption and invest in strategies that deliver measurable improvements to both employee satisfaction and the bottom line.

Ivanti, the software company that breaks down barriers between IT and security so that Everywhere Work can thrive, announced that it has named current Ivanti COO Dennis Kozak as Chief Executive Officer (CEO) in a planned transition, effective January 1, 2025. He succeeds Jeff Abbott, who will remain on the Company’s board of directors. Ivanti’s next CEO “Dennis has led our sales, marketing, and operations organisations through a period of rapid expansion with four acquisitions, delivering on our vision of the market’s first purpose-built solution for CIOs and CISOs – all while generating tremendous SaaS growth,” said Mr. Abbott. “I am stepping down with great confidence in Dennis as Ivanti’s next CEO. He understands our customers’ desired business outcomes and has built a strong go-to-market model to consistently drive customer success.”  Prior roles of Kozak Kozak joined Ivanti in April 2022, bringing a successful track record of driving sales growth An industry veteran, Mr. Kozak joined Ivanti in April 2022, bringing a successful track record of driving sales growth, establishing top-tier partnerships, and integrating acquisitions. Prior to joining Ivanti, Mr. Kozak served in leadership roles at Avaya. He previously spent 22 years with CA Technologies, where he led several organisations such as global sales, global channel sales and strategy, and sales operations, as well as a global business transformation to deliver a next-generation portfolio strategy. Demand for a security platform “I am honoured to take the role of CEO at such an exciting time for Ivanti,” said Mr. Kozak. “I continue to be inspired by the incredible innovation and service to customers provided by our great team." "Our research has shown there is strong demand for a security and IT solution platform, and with Ivanti at the forefront of this technology, we are confident we can execute on our vision.” Integral part of Ivanti’s success “Dennis has been an integral part of Ivanti’s success since joining in 2022 and he is absolutely the right pioneer to take Ivanti and our customers into the next chapter,” said Chris Heim, Co-Chair of Ivanti’s Board. “We are also grateful to Jeff for his leadership over the past five years and look forward to his continued service on our board of directors.” 

Ivanti, the tech company that breaks down barriers between IT and security so that Everywhere Work can thrive, released its latest report, Generative AI and Cybersecurity: Risk and Reward, which explores how organisations are navigating the complexities of generative AI (GenAI) in the realm of cybersecurity, highlighting both the opportunities and challenges it presents.   GenAI is a powerful tool that can be used by security teams to protect organisations, however, it can also be used by malicious actors, making phishing-related attacks a growing and concerning threat vector. AI-powered threats Ivanti's research revealed that when asked which threats are increasing in severity due to GenAI Ivanti's research revealed that when asked which threats are increasing in severity due to GenAI, phishing was the top response (45%) among survey participants. Although training is a crucial part of a multi-layered cyber defense, many organisations have not adapted their training strategies to address AI-powered threats. In fact, 57% of organisations say they use anti-phishing training to protect themselves from sophisticated social-engineering attacks, but only 32% believe that such training is "very effective."  Implications for cybersecurity "As GenAI continues to evolve, so must the understanding of its implications for cybersecurity," said Robert Grazioli, Chief Information Officer at Ivanti. “Undoubtedly, GenAI equips cybersecurity professionals with powerful tools, but it also provides attackers with advanced capabilities. To counter this, new strategies are needed to prevent malicious AI from becoming a dominant threat. This report helps equip organisations with the insights needed to stay ahead of advanced threats and safeguard their digital assets effectively."  Key findings Key findings from the report include the following:  Bridging the Gap Between IT and Security Data: GenAI has the potential to help security teams enhance threat detection, improve predictive capabilities and facilitate real-time responses to emerging threats. To deliver on its immense promise, GenAI requires real-time, highly accessible data, yet 72% report that their IT and security data remain isolated in silos.   Diverging Views on AI's Impact: Although GenAI gives tremendous power to threat actors, a notable 90% of respondents believe that GenAI benefits security teams as much as, if not more than it benefits threat actors. But curiously, security professionals are much more likely — 6x more likely, in fact — to say AI tools will primarily benefit employers, not employees.  GenAI can Aid in the Security Talent Shortage: A 2024 study from ISC2 finds a gap of 4.8 million cyber professionals worldwide needed to secure companies. Ivanti's research shows that 1 in 3 security professionals cite a lack of skill and talent as a major challenge. GenAI can help close the talent gap by making teams more productive, but companies must invest in upskilling their cybersecurity teams.  Ivanti surveyed over 14,500 executives, IT and security professionals and office workers to understand how organisations manage AI in cybersecurity and the necessary processes, technology and talent to enhance defences.