Front-Line Service Management focuses on delivering real queue and service KPI’s, for any queue type. Real-Time Service Management (RSM) adds real-time alerts & data feed, used to drive dashboards, on-site reports and proactive notification, thereby ensuring potential issues are immediately identified and managed effectively.
| Make | Wavestore |
|---|---|
| Manufacturer | Wavestore Global Ltd |
| Model code | Brickstream FSM/RSM |
| Software Type | Surveillance Software |
| Additional info | Front-Line Service Management focuses on delivering real queue and service KPI’s, for any queue type. Real-Time Service Management (RSM) adds real-time alerts & data feed, used to drive dashboards, on-site reports and proactive notification, thereby ensuring potential issues are immediately identified and managed effectively. |