SPC Connect is a cloud service that can be used by installers or end system users to securely access their systems. The SPC panel and Connect can communicate using FlexC. This is a powerful protocol and can be used to support multiple paths such as IP, GRPS and 3G. This can ensure the system is always connected. The FlexC system makes use of the latest state-of-the-art security measures to ensure that the security of the system is not compromised. The Connect server itself can communicate with thousands of SPC systems and can instantly inform a customer if a fault occurs or action is required. Connect has been designed for both installer and end system user.