Elite Interactive Solutions is well known as a remote video guarding pioneer that uses proprietary intelligence and integration to achieve proven crime prevention, but a recent incident underscores how the company also swiftly intervenes when catastrophic or safety issues arise.
Recently, Elite Security Operations Command Center (SOCC) operators took fast action after observing an unconscious individual at a client’s site.
Fast action with SOCC
Operators executed a voice-down and placed a call to the Phoenix Police Department (PPD)
The incident took place overnight in the parking area of a Phoenix-area apartment complex. SOCC operators observed two visibly concerned people attempting to draw the attention of a nonresponsive person inside a silver-coloured Ford Focus.
Operators executed a voice-down and placed a call to the Phoenix Police Department (PPD) for an emergency medical response, as the individual inside the vehicle showed no sign of consciousness. The vehicle description and location were relayed to PPD dispatch. Soon after, officers arrived on the scene and further assisted the individual in question.
Real-time body movement assessment
“Our operators are not only trained in crime/catastrophe prevention but also to assess body language as an indicator of what’s occurring in real-time to help emergency personnel get to the location and aid with their investigations in a safe manner,” says Elite Security Director Noel Delgado.
“By assessing body movement, our operators can not only help stop crime but also help in providing medical assistance to individuals in need. Subjects tripping, falling, holding their chest/head are just some of the movements we look for when assessing medical emergencies.”
7-second live voice-down
Elite leads the remote guarding and security industry with an average 7-second live voice-down to protected sites and due to its proven ability to eliminate noise and false alarms, as well as strong nationwide relationships, SOCC calls receive priority response.
Whether it’s preventing crime, catastrophe, or other bad things from happening, Elite is there for its client sites, and anyone present during monitored hours to stop harm and save lives.
Emergency response events
Another common situation has been the observance of smoke or fires, often with arsonists caught in the act
This latest incident is far from an anomaly. A scan of SOCC incidents in the past two years shows nearly 50 such emergency response events. Many are variations of the above example, in which Emergency Medical Services (EMS) were dispatched to sites to help unconscious or injured individuals, including auto accidents.
Another common situation has been the observance of smoke or fires, often with arsonists caught in the act. The threat of water incidents such as burst pipes or floods are further examples of how Elite monitors the full range of potential threats to people and assets.
Proactive crime prevention
“Although proactive crime prevention is Elite’s primary mission and what it has become most renowned for accomplishing, the technologies and practices involved in that solution are also ideal for mitigating any potentially harmful occurrence, be it human, buildings, grounds or assets,” says Elite Founder and CEO Aria Kozak, who earlier this year was inducted into the Industry Hall of Fame.
“We take all of it as seriously as serious can be and are very proud of our thousands of successes preventing manmade disasters as well as crime.”