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Rodrigue Zbinden, CEO at Morphean, discusses the business benefits from merging video surveillance and access control technologies as demand for ACaaS grows. The big question facing businesses today is how they will use the data that they possess to unlock new forms of value using emerging technologies such as the cloud, predictive analytics and artificial intelligence. Some data is better utilised than others: financial services were quick to recognise the competitive advantages in exploiting technology to improve customer service, detect fraud and improve risk assessment. In the world of physical security, however, we’re only just beginning to understand the potential of the data that our systems gather as a part of their core function. Benefits of ‘Integrated access control’ The first thing to look for is how multiple sources of data can be used to improve physical security functionsWhat many businesses have yet to realise is that many emerging technologies come into their own when used across multiple sources of data. In physical security, for example, we’re moving from discussions about access control and CCTV as siloed functions, to platforms that combine information for analysis from any source, and applying machine learning algorithms to deliver intelligent insights back to the business. ‘Integrated access control’ then looks not just to images or building management, but to images, building management, HR databases and calendar information, all at the same time. And some of the benefits are only now starting to become clear. The first thing to look for, of course, is how multiple sources of data can be used to improve physical security functions. For example, by combining traditional access control data, such as when a swipe card is used, with a video processing platform capable of facial recognition, a second factor of authentication is provided without the need to install separate biometric sensors. CCTV cameras are already deployed in most sensitive areas, so if a card doesn’t match the user based on HR records, staff can be quickly alerted. Making the tools cost-effective In a similar vein, if an access card is used by an employee, who is supposed to be on holiday according to the HR record, then video data can be used to ensure the individual’s identity and that the card has not been stolen – all before a human operator becomes involved. This is driving growth in ‘access control as a service’ (ACaaS), and the end-to-end digitalisation of a vital business functionThese capabilities are not new. What is, however, is the way in which cloud-based computing platforms for security analytics, which absorb information from IP-connected cameras, make the tools much more cost effective, accessible and easier to manage than traditional on-site server applications. In turn, this is driving growth in ‘access control as a service’ (ACaaS), and the end-to-end digitalisation of a vital business function. With this system set up, only access control hardware systems are deployed on premise while the software and access control data are shifted to a remote location and provided as a service to users on a recurring monthly subscription. The benefits of such an arrangement are numerous but include avoiding large capital investments, greater flexibility to scale up and down, and shifting the onus of cybersecurity and firmware updates to the vendor. Simple installation and removal of endpoints What’s more, because modern video and access control systems transmit data via the IP network, installation and removal of endpoints are simple, requiring nothing more than PoE and Wi-Fi. Of all the advantages of the ‘as a service’ model, it’s the rich data acquired from ACaaS that makes it so valuable, and capable of delivering business benefits beyond physical security. Managers are constantly looking for better quality of information to inform decision making, and integrated access control systems know more about operations than you might think. Integrating lighting systems with video feeds and access control creates the ability to control the lightsRight now, many firms are experimenting with ways to find efficiencies and reduce costs. For example, lights that automatically turn off to save energy are common in offices today, but can be a distraction if employees have to constantly move around to trigger motion detectors. Integrating lighting systems with video feeds and access control creates the ability to control the lights depending on exactly who is in the room and where they are sitting. Tracking the movement of employees Camera data has been used in retail to track the movement of customers in stores, helping managers to optimise displays and position stocks. The same technology can be used to map out how employees move around a workspace, finding out where productivity gains can be made by moving furniture around or how many desks should be provisioned. Other potential uses of the same data could be to look for correlations between staff movement – say to a store room – and sales spikes, to better predict stock ordering. What makes ACaaS truly exciting is it is still a very new field, and we’re only just scratching the surface of the number of ways that it can be used to create new sources of value. As smart buildings and smart city technology evolves, more and more open systems will become available, offering more ways to combine, analyse and draw insights from data. Within a few years, it will become the rule, rather than the exception, and only grow in utility as it does.
Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SourceSecurity.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organisations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organisations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritises use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
Across the country, law enforcement officers are finding it increasingly difficult to respond to the near overwhelming number of calls coming from security alarms. Police departments commonly define a false alarm as a call, which upon investigation, shows no evidence of criminal activity, such as broken windows, forced doors, items missing, or people injured. While false alarms bog down police, they can also negatively impact customers and integrators. End users can expect hefty fines for false alarm responses, and when these customers receive large bills from the city, many turn to installers, dealers, and even manufacturers expecting them to accept the responsibility and pay the bill. What first brought the issue of alarm verification to your attention? It is crucial to both see a situation and concurrently listen to any corresponding sounds to gain full insight I’ve been aware of the problem of false alarms for about 5 years. I believed audio capture, through microphone deployment, could be an active part of the solution when used as a second source for indicating ‘out of the norm’ activity and as an equal component with the video surveillance technology. In 2015, I found similarly minded security professionals when introduced to the Partnership for Priority Verified Alarm Response. After reading PPVAR’s paper on ‘Audio Verified Alarms Best Practices; [April 2015],’ I knew that the Partnership was on to something important. In our lives, two of the five senses we count on day-in and day-out are sight and sound. It is crucial to both see a situation and concurrently listen to any corresponding sounds to gain full insight. What is the false alarm rate? In 2016, the International Association of Chiefs of Police reported that over 98 percent of all alarm calls in the United States were false. This number is obviously staggering, and something we need to work towards correcting. Why did this issue resonate so strongly with you? When I first investigated this issue, I was sure that the security industry would have already recognised this and was acting to ensure improved alarm verification, preferably through a combination of audio and video technologies. However, I quickly saw that this was not the case, or even close to the norm. I have questioned the rationale behind the lack of adoption and found the deployment of audio is often hindered by the concern of privacy. I’ve spearheaded many initiatives to explain the monitoring policies surrounding audio As CEO of Louroe Electronics, I’ve spearheaded many initiatives to explain the monitoring policies surrounding audio. I’ve had to reassure many security personnel and customers how the law supports the use of audio in public places as long as there is no expectation of privacy. By dispelling fears with facts around deploying and implementing audio sensors, customers can confidently include audio in their surveillance systems and gain a more effective security solution. Who is affected by this? Truth be told, everyone from the end user to the manufacturer is affected by this issue. Not to mention the strain this puts on law enforcement who are tired of ‘wasting time’ and effort out in the field on these nuisance alerts. When an end user receives a bill for their false alarm, many of them will immediately blame the integrator and or the monitoring center for a faulty set up and management and expect the integrator to remedy the situation, including carry the burden of paying the fines. The integrator, on the other hand, will turn to the manufacturer, assuming faulty equipment and installation instructions; therefore, looking for reimbursement for the cost. What is the average false alarm fee? It depends on many factors, and especially your first responder assigned location for responseIt depends on many factors, and especially your first responder assigned location for response. According to the Urban Institute, fees generally range from $25-$100 for the first offense, rising as high as a few thousand dollars per false alarm if a location has a large number in a single year. What’s worse, in extreme cases, alarm systems may even be blacklisted by the police dispatch center if they have raised too many false alarms in the past. Why do you believe audio is the ideal technology for secondary source verification? Video surveillance has been the main option for security monitoring and alarm validation for decades, however industry professionals are realising that video alone is not enough. Video only tells half of the story, by adding audio capture, the responsible party gains a turnkey solution with the ability to gather additional evidence to verify alerts and expand overall awareness. In reality, audio’s range is greater than the field of view for a camera. Sound pickup is 360 degrees, capturing voices, gunshots, breaking glass, sirens, or other important details that a fixed camera many not see. How would a secondary source verification system work with audio? Using a video monitoring solution equipped with audio, the microphone will pick up the sounds at the time a visual alert or alarm is triggered. If embedded with classification analytics, the microphone will send alerts for specific detected sounds. The captured audio, and any notifications are immediately sent to the monitoring station, where trained personnel can listen to the sound clip, along with live audio and video from their station. When law enforcement receives a validated alarm, they can better prioritise the response From here, an informed decision can then be made about the validity of the alarm, along with what the current threat is at the location. If the alarm is in fact valid, the information is then passed along to the law enforcement within minutes. When law enforcement receives a validated alarm, they can better prioritise the response. It also provides more information in a forensic evaluation. Are there any additional resources you would suggest looking into? Yes, we would suggest looking into the following to see a few different perspectives on the matter: NSA Support For 2018 Model Ordinance For Alarm Management and False Alarm Reduction Partnership for Priority Verified Alarm Response Support for the Term “Verified Alarm” and Prioritising Verified Alarm Responses Urban Institute Opportunities for Police Cost Savings without Sacrificing Service Quality: Reducing False Alarms
Visimetrics, digital video surveillance specialist, is a proven quantity for surveillance systems within the casino industryLeading manufacturer of Digital Evidence Recorders™ for CCTV and surveillance applications, Visimetrics, have provided their flagship FASTAR CCTV recording solution to A&S Leisure's Napoleons chain of casinos in Sheffield, Leeds, Hull and Bradford.Operational Director of A&S Leisure Group, Mark Allen, says, "Visimetrics are a proven quantity for surveillance systems within the casino industry. With clear experience and reference projects in place, they came highly recommended by our systems integrator Zepha Security and industry colleagues alike. We needed a very high quality recording system with clear video and audio output that could be used easily by our staff on site while also providing remote access to our sites from head office. We were also keen to ensure we had a fully flexible solution that can be easily extended moving forward."While I'm happy to say the solution in practice has proved excellent, the experience of working with Visimetrics in designing and delivering our surveillance system has been invaluable. We are benefiting further from this by collectively looking at ways of using the recording systems to bring more information together. A current example is the integration of till information - linking our EPOS data with the video recordings using the data recording feature within FASTAR."Visimetrics Business Development Director, Gary James, says, "We're delighted that A&S Leisure has chosen our solution for their casinos. Our recorders are used daily to gather evidence of cheat moves, theft, barred persons, self-excluders etc. We've focused heavily on casino usage in the development of our management software, CONTROL SMS. Various tools and features have been incorporated for the management, review and export of footage by surveillance, security and compliance departments."By far the core of FASTAR's daily usage is in resolving gaming disputes quickly. While the need for high quality video is obvious it's the audio content and quality that becomes essential in these circumstances and is often the deciding factor in closing disputes satisfactorily.The implementation of the FASTAR solution at all Napoleons Casinos is now completed and the EPOS project is currently under development.
Playerbook Facial Recognition System launch will take place at IFSEC 2011 Leading CCTV storage systems manufacturer, Visimetrics (UK) Ltd, will be launching their new Playerbook™ facial recognition system at IFSEC 2011. Playerbook has been developed to operate reliably in the lighting conditions normally found in casino environments. Powered by Omniperception's facial recognition engine, the new application is the result of a 2 year development process between the companies.Gary James, Business Development Director of Visimetrics says "The background to the development of Playerbook originated from many of our casino clients who indicated that a form of non-intrusive, reliable subject identification would be of significant benefit to them in dealing with the public. Casinos have a vested interest, for compliance and commercial reasons, in identifying certain types of visitors on entry to the venue. We knew from our experience of digital CCTV systems that the various forms of lighting within casinos create shadowing, reflection and glare. These effects have a significant impact on the reliability of facial recognition. We knew we needed to find another approach to solving the problem and identified the unique facial recognition process Omniperception developed as the core engine most likely to meet the consistency and reliability needed in casinos."Gary continues "At the heart of the system is a subject watchlist that allows security and surveillance staff to automatically detect self-excluders, barred/crime & disorder subjects, advise on entry subjects, VIP's and more. Playerbook operates in real time, providing reliable and consistent identification. The critical challenge was to develop a system, which reliably detects faces in the low or zero light conditions you find in casinos. We believe we have achieved this successfully. Playerbook works by locating the 500-600 unique facial identifiers of individuals as they pass the IR sensor. Using a unique illumination and polarisation filter system, Playerbook is able to consistently compare the detected facial identifiers with subjects already stored within the watchlist regardless of shadows, glare or reflection. The watchlist search is completed instantly. When there's a match between a subject entering the venue and the watchlist, Playerbook alerts staff immediately via the GUI, SMS or email. Playerbook has been successfully proven using ground-truth validation testing within one of the largest casinos in the UK. The invaluable input from the management and staff was critical to the development and refining process to achieve a reliable solution within such a difficult operating environment." "Playerbook operates in real time, providing reliable and consistent identification. The critical challenge was to develop a system, which reliably detects faces in the low or zero light conditions you find in casinos. We believe we have achieved this successfully..."Playerbook @ a glance: Light immune - uses a unique lighting solution designed to work in dark environment Fast - captures facial identifiers and compares these against a 'watchlist' in real timeAccurate - Playerbook is powered by Omniperception's facial recognition engineConvenient - Playerbook's non-intrusive IR sensor identifies subjects to a range of 5 metresEasy to use - simple workflow using browser based app to add individuals to watchlist Playerbook will be demonstrated at the Intelligent Integration Zone on Stand E140 in Hall 4.If you would like to arrange an appointment for a demonstration in advance of the show, please contact Gary James on e-mail or on tel: 01292 673 770.Playerbook captures facial identifiers and compares these against a 'watchlist' in real time.
The metadata extracted from the video as it is being recorded is used by FiND for creation of databaseLeading CCTV storage systems manufacturer, Visimetrics (UK) Ltd, will be launching the result of a £1M research and development project at IFSEC this year. FiND will significantly reduce the search time of large periods of CCTV recordings for key points of evidence. The R&D project team includes the DTI's Technology Strategy Board, Loughborough University, PERA and Visimetrics.Craig Howie, Commercial Director of Visimetrics, says, "Following the London bombings in July 2005, the Metropolitan Police Service reviewed over 100,000 hours of CCTV footage as part of their incident investigation. This process consumed a huge amount of operational man hours and significantly increased the amount of time required to progress the investigation. The issues faced by the police in this instance inspired a technical solution to significantly reduce the time, man power resources, (and costs) needed to review large amounts of CCTV recordings while searching for key points of evidence." "FiND - Forensic investigation Network Database - has been developed with the capability of linking to any CCTV recording system to create and index key objects of interest at the time of video capture and storage. The technology works by allowing operators to search via a powerful 'FiND' processing engine that immediately identifies relevant footage. By inputting key parameters, the system will search the database of classified objects and display relevant images using thumbnail identification, ready for review. The speed of response is derived from searching the object data index, rather than the traditional video based 'region of interest' search, using selected areas of a specific camera." "FiND will reduce the search period of days, weeks - or months - worth of digitally recorded video down to a matter of seconds..." FiND emerged from initial research undertaken by Loughborough University evaluating the most technically challenging aspects of using automated video analysis to search large volumes of existing CCTV recordings for key or 'known' objects of interest. Performing complex video analysis on recordings from public space cameras in particular is challenging and the development team had to overcome many limitations affecting image quality. These included camera position, height, skew and shake as well as common issues such as lighting, colour consistency and video interlacing. Resolving these issues is essential in order to perform accurate evaluation to reach a stage where you can analyse the video. Two areas in particular quickly became evident as barriers to progress: colour consistency and lighting/shadowing. The team developed algorithms to overcome these barriers and this dramatically improved the video consistency and the accuracy of results.The stored metadata is negligible in size when compared to standard resolution and frame rate videoGenerating colour and lighting consistency formed the foundation for the research and development of a comprehensive set of algorithms specifically aimed at resolving vehicle classification, people classification, license plate identification using CCTV cameras, text/logo detection, baggage detection, complex background processing and PTZ compensation. A number these algorithms are completely unique.FiND functions by the creation of a database of key objects of information extracted from the video as it is being recorded. This information is normally referred to as metadata and provides the source of results for all future searches. The stored metadata is negligible in size when compared to standard resolution and frame rate video. Thus, storing all key objects of interest from an entire system in this way becomes irrelevant in overall storage terms. The metadata is created in real time by processing the recorded video using the unique algorithms. This process captures all relevant objects within each video scene to give operators a wide range of search criteria for any future investigation.As an example of the scope of search the criteria can be set to 'person wearing red shirt'. Further refinement can be added to achieve 'person wearing red shirt, carrying a back pack at a specific time of day'. Searching in this way then occurs across the entire source of metadata from all cameras. This produces the most comprehensive set of results from entire recording systems using a single step process.In vehicle classification derived attributes take the form of number plates, logos, signage, etc.FiND classifies objects as part of its identification process. Object classification is based upon a hierarchical approach beginning with the determination of either vehicle or person(s). Once a person(s) or vehicle has been classified, further feature determination is performed, right down to very basic attributes such as shape, colour, location relative to the frame, time, characters etc. Basic features are then used to FiND derived attributes such as the presence of a suitcase, backpack etc. when classified as human objects. In vehicle classification; derived attributes take the form of number plates, logos, signage, etc. The derived attributes are stored alongside the basic attributes for use in all future searching.According to Craig Howie, "FiND will reduce the search period of days, weeks - or months - worth of digitally recorded video down to a matter of seconds. The range of search criteria, evidential algorithms and pre-indexed video gives users the means to view the matching images as they work. The speed and accuracy of results makes the running and re-running of searches practical as more off-line information relating to an incident becomes available. There is no need to select individual cameras, 'regions of interest 'or wait for short sections of video to be indexed on-demand before viewing. FiND searches the pre-indexed video across the entire recording system to quickly identify images matching the operators search criteria."FiND is available as an extension to existing recording systems. FiND has also been developed for true portability of the algorithms and metadata creation for use within embedded products such as IP cameras, video encoders or DVR/NVRs. FiND is also available with a software interface providing the means to integrate the search tool with legacy or third party applications and systems.
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