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Rodrigue Zbinden, CEO at Morphean, discusses the business benefits from merging video surveillance and access control technologies as demand for ACaaS grows. The big question facing businesses today is how they will use the data that they possess to unlock new forms of value using emerging technologies such as the cloud, predictive analytics and artificial intelligence. Some data is better utilised than others: financial services were quick to recognise the competitive advantages in exploiting technology to improve customer service, detect fraud and improve risk assessment. In the world of physical security, however, we’re only just beginning to understand the potential of the data that our systems gather as a part of their core function. Benefits of ‘Integrated access control’ The first thing to look for is how multiple sources of data can be used to improve physical security functionsWhat many businesses have yet to realise is that many emerging technologies come into their own when used across multiple sources of data. In physical security, for example, we’re moving from discussions about access control and CCTV as siloed functions, to platforms that combine information for analysis from any source, and applying machine learning algorithms to deliver intelligent insights back to the business. ‘Integrated access control’ then looks not just to images or building management, but to images, building management, HR databases and calendar information, all at the same time. And some of the benefits are only now starting to become clear. The first thing to look for, of course, is how multiple sources of data can be used to improve physical security functions. For example, by combining traditional access control data, such as when a swipe card is used, with a video processing platform capable of facial recognition, a second factor of authentication is provided without the need to install separate biometric sensors. CCTV cameras are already deployed in most sensitive areas, so if a card doesn’t match the user based on HR records, staff can be quickly alerted. Making the tools cost-effective In a similar vein, if an access card is used by an employee, who is supposed to be on holiday according to the HR record, then video data can be used to ensure the individual’s identity and that the card has not been stolen – all before a human operator becomes involved. This is driving growth in ‘access control as a service’ (ACaaS), and the end-to-end digitalisation of a vital business functionThese capabilities are not new. What is, however, is the way in which cloud-based computing platforms for security analytics, which absorb information from IP-connected cameras, make the tools much more cost effective, accessible and easier to manage than traditional on-site server applications. In turn, this is driving growth in ‘access control as a service’ (ACaaS), and the end-to-end digitalisation of a vital business function. With this system set up, only access control hardware systems are deployed on premise while the software and access control data are shifted to a remote location and provided as a service to users on a recurring monthly subscription. The benefits of such an arrangement are numerous but include avoiding large capital investments, greater flexibility to scale up and down, and shifting the onus of cybersecurity and firmware updates to the vendor. Simple installation and removal of endpoints What’s more, because modern video and access control systems transmit data via the IP network, installation and removal of endpoints are simple, requiring nothing more than PoE and Wi-Fi. Of all the advantages of the ‘as a service’ model, it’s the rich data acquired from ACaaS that makes it so valuable, and capable of delivering business benefits beyond physical security. Managers are constantly looking for better quality of information to inform decision making, and integrated access control systems know more about operations than you might think. Integrating lighting systems with video feeds and access control creates the ability to control the lightsRight now, many firms are experimenting with ways to find efficiencies and reduce costs. For example, lights that automatically turn off to save energy are common in offices today, but can be a distraction if employees have to constantly move around to trigger motion detectors. Integrating lighting systems with video feeds and access control creates the ability to control the lights depending on exactly who is in the room and where they are sitting. Tracking the movement of employees Camera data has been used in retail to track the movement of customers in stores, helping managers to optimise displays and position stocks. The same technology can be used to map out how employees move around a workspace, finding out where productivity gains can be made by moving furniture around or how many desks should be provisioned. Other potential uses of the same data could be to look for correlations between staff movement – say to a store room – and sales spikes, to better predict stock ordering. What makes ACaaS truly exciting is it is still a very new field, and we’re only just scratching the surface of the number of ways that it can be used to create new sources of value. As smart buildings and smart city technology evolves, more and more open systems will become available, offering more ways to combine, analyse and draw insights from data. Within a few years, it will become the rule, rather than the exception, and only grow in utility as it does.
Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SourceSecurity.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organisations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organisations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritises use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
Across the country, law enforcement officers are finding it increasingly difficult to respond to the near overwhelming number of calls coming from security alarms. Police departments commonly define a false alarm as a call, which upon investigation, shows no evidence of criminal activity, such as broken windows, forced doors, items missing, or people injured. While false alarms bog down police, they can also negatively impact customers and integrators. End users can expect hefty fines for false alarm responses, and when these customers receive large bills from the city, many turn to installers, dealers, and even manufacturers expecting them to accept the responsibility and pay the bill. What first brought the issue of alarm verification to your attention? It is crucial to both see a situation and concurrently listen to any corresponding sounds to gain full insight I’ve been aware of the problem of false alarms for about 5 years. I believed audio capture, through microphone deployment, could be an active part of the solution when used as a second source for indicating ‘out of the norm’ activity and as an equal component with the video surveillance technology. In 2015, I found similarly minded security professionals when introduced to the Partnership for Priority Verified Alarm Response. After reading PPVAR’s paper on ‘Audio Verified Alarms Best Practices; [April 2015],’ I knew that the Partnership was on to something important. In our lives, two of the five senses we count on day-in and day-out are sight and sound. It is crucial to both see a situation and concurrently listen to any corresponding sounds to gain full insight. What is the false alarm rate? In 2016, the International Association of Chiefs of Police reported that over 98 percent of all alarm calls in the United States were false. This number is obviously staggering, and something we need to work towards correcting. Why did this issue resonate so strongly with you? When I first investigated this issue, I was sure that the security industry would have already recognised this and was acting to ensure improved alarm verification, preferably through a combination of audio and video technologies. However, I quickly saw that this was not the case, or even close to the norm. I have questioned the rationale behind the lack of adoption and found the deployment of audio is often hindered by the concern of privacy. I’ve spearheaded many initiatives to explain the monitoring policies surrounding audio As CEO of Louroe Electronics, I’ve spearheaded many initiatives to explain the monitoring policies surrounding audio. I’ve had to reassure many security personnel and customers how the law supports the use of audio in public places as long as there is no expectation of privacy. By dispelling fears with facts around deploying and implementing audio sensors, customers can confidently include audio in their surveillance systems and gain a more effective security solution. Who is affected by this? Truth be told, everyone from the end user to the manufacturer is affected by this issue. Not to mention the strain this puts on law enforcement who are tired of ‘wasting time’ and effort out in the field on these nuisance alerts. When an end user receives a bill for their false alarm, many of them will immediately blame the integrator and or the monitoring center for a faulty set up and management and expect the integrator to remedy the situation, including carry the burden of paying the fines. The integrator, on the other hand, will turn to the manufacturer, assuming faulty equipment and installation instructions; therefore, looking for reimbursement for the cost. What is the average false alarm fee? It depends on many factors, and especially your first responder assigned location for responseIt depends on many factors, and especially your first responder assigned location for response. According to the Urban Institute, fees generally range from $25-$100 for the first offense, rising as high as a few thousand dollars per false alarm if a location has a large number in a single year. What’s worse, in extreme cases, alarm systems may even be blacklisted by the police dispatch center if they have raised too many false alarms in the past. Why do you believe audio is the ideal technology for secondary source verification? Video surveillance has been the main option for security monitoring and alarm validation for decades, however industry professionals are realising that video alone is not enough. Video only tells half of the story, by adding audio capture, the responsible party gains a turnkey solution with the ability to gather additional evidence to verify alerts and expand overall awareness. In reality, audio’s range is greater than the field of view for a camera. Sound pickup is 360 degrees, capturing voices, gunshots, breaking glass, sirens, or other important details that a fixed camera many not see. How would a secondary source verification system work with audio? Using a video monitoring solution equipped with audio, the microphone will pick up the sounds at the time a visual alert or alarm is triggered. If embedded with classification analytics, the microphone will send alerts for specific detected sounds. The captured audio, and any notifications are immediately sent to the monitoring station, where trained personnel can listen to the sound clip, along with live audio and video from their station. When law enforcement receives a validated alarm, they can better prioritise the response From here, an informed decision can then be made about the validity of the alarm, along with what the current threat is at the location. If the alarm is in fact valid, the information is then passed along to the law enforcement within minutes. When law enforcement receives a validated alarm, they can better prioritise the response. It also provides more information in a forensic evaluation. Are there any additional resources you would suggest looking into? Yes, we would suggest looking into the following to see a few different perspectives on the matter: NSA Support For 2018 Model Ordinance For Alarm Management and False Alarm Reduction Partnership for Priority Verified Alarm Response Support for the Term “Verified Alarm” and Prioritising Verified Alarm Responses Urban Institute Opportunities for Police Cost Savings without Sacrificing Service Quality: Reducing False Alarms
OPTEX will showcase a range of newly released outdoor sensors and visual verification solutions as well as preview its new high mount, outdoor PIRs – the QX Infinity (QXI) series for the EMEA region at Sicurezza as part of its Italian distributor’s stand, HESA. For the first time in Europe, the new high mount (2.2m-2.7m) outdoor sensor, the QXI series will be presented at Sicurezza. The family of outdoor PIRs and Dual-tech sensors provide a 120° wide and 12m detection area. The new Quad technology provides very reliable detection performance within a compact and sleek design. It also features OPTEX’s sensing analytics, the Super Multi-Dimensional Analysis (SMDA) reduces noise created by the environment. Launched earlier this year, the wide range of 180° outdoor intrusion sensors, the WX family that includes the WX Infinity (WXI) and the WX Shield (WXS) series will be showcased at the event. Intrusion alarm systems Italy is an important market for us which is why we launched our visual verification solution here first" Both provide low-mount, pet tolerant detection up to 12m, wired and wireless models and feature two independent 90° detection zones, meaning the detection area, the sensibility and masking can be set independently on the left and the right zones. The WXS additionally provides a flexible mount option (0.8-1.2 or 2m), and dual-technology models. HESA’s stand will also include live demonstrations for OPTEX’s App-based visual verification solutions and enhanced short range LiDAR series. The REDSCAN RLS-2020 series is now Grade 3 meaning it can be added to graded intrusion alarm systems, giving installers the opportunity to enhance the site security by adding virtual walls and ceilings. With the latest firmware version, the RLS-2020S model features an extended detection range to 30m radius and 95°. Visual verification solution Mark Cosgrave, Western Europe Divisional Manager at OPTEX EMEA is pleased to be returning to Sicurezza: “2017 proved to be a fantastic show and we are excited to have a dedicated area on HESA’s stand. Italy is a very important market for us which is why we launched our App-based visual verification solution here first and will preview the new QXI here as well. I am looking forward to hearing the feedback from the market at the show.”
OPTEX, the sensor manufacturer, has now launched in the UK and other English-speaking countries the VXI-CMOD – a new 180° day/night Wi-Fi camera module that can be easily integrated with its outdoor VX Infinity (VXI) sensor to create an app-based visual verification solution. The VXI series provides highly reliable outdoor detection with a range of up 12m and a 90° field of view. It is used for both residential and commercial applications, detecting intrusions in courtyards, gardens, driveways and secured car parks. The VXI-CMOD, Wi-Fi connected camera module can be retro-fitted onto any existing wired VXI models (VXI-ST, AM, DAM), fitting snugly on top, creating a single unit visual verification system that can be added to an existing alarm panel or be used as a standalone solution. Built-in infrared LEDs for enhanced night vision When the sensor detects an intruder, the integrated camera module is activated: it records the event and sends a notification to the owners’ paired mobile phone(s) (iOS or Android). The notification is made through an app called OPTEX Vision and the event can be accessed by up to three users simultaneously. By opening the app, the recipients can access the VXI-CMOD’s live view, and the stored two-second pre-alarm and 28-second post-alarm recording of the event for verification. The camera module’s live view can be accessed anytime through the OPTEX Vision app. VXI-CMOD features a 180° panoramic view at 1080P HD, with infrared LEDs for enhanced visionThe VXI-CMOD features a 180° panoramic view at 1080P HD, with built-in infrared LEDs for enhanced vision at night. VXI-CMOD is also equipped with a microphone. Via the app, the owners can access the camera’s live view and audio at any time. As the solution is led by the sensor which is truly pet-tolerant and features sensing analytics to perform in any weather condition, it will only send a notification when a person or vehicle has been detected. Solving the problem of false alarms Masaya Kida, Managing Director of OPTEX EMEA says the new camera module adds visual verification to the VXI series technology: “This solution helps to solve two problems – one is to see what or who has triggered the alarm so immediate action can be taken; the second is to be notified only when needed and not receive nuisance alarm every time the cat or dog is out. “As well as being used for security reasons, the application can be used for everyday convenience, such as being notified when a delivery has arrived, or members of family have returned home. We believe this solution will help to address the skepticism over the reliability of outdoor PIR sensors in the UK.”
Time for an indepth review of IFSEC 2019 in London. This show had fewer exhibitors than previous shows, and the ‘vibe’ was definitely more low-key. Fewer exhibitors meant larger aisles and plenty of room to breathe, and the slower pace provided time for exhibitors to reflect (often negatively) on the return on investment (ROI) of large trade shows. There was little buzz on the first day of the show, but spirits picked up on the second day (when, not coincidentally, some exhibitors served drinks to attendees at their stands). Enterprise security solutions One eye-catcher was smart wireless security provider Ajax Systems’ stylish black stand Many exhibitors compared IFSEC unfavourably to ISC West in the United States and even to Intersec in Dubai. Others seemed willing to be lured back to Birmingham (previous location for IFSEC) to participate in the upstart competitor, The Security Event, next spring. However, not all the IFSEC 2019 reviews were negative. Vaion made the most of their small stand toward the back of the hall. They experienced brisk traffic right up until the end of the show. Happy with the response, the provider of real-time enterprise security solutions reportedly has already committed to IFSEC 2020. Other exhibitors also made the most of their space at IFSEC; one eye-catcher was smart wireless security provider Ajax Systems’ stylish black stand. Vaion made the most of their small stand toward the back of the hall Latest new products Nedap launched a new product, AEOS 2019.1, that is five time faster and more stable than its predecessor. It uses HTML5 – no more reliance on Adobe. Feedback has been good. The company has also increased its integration of open security standards (OSS). Traka showcased smart lockers, which are modular, scalable, and staff can easily replace broken equipment. Product features can be adapted to specific sectors (i.e., retail, prisons). Traka spends 30% of its revenue on research and development, developing their own engineering. The company has seen massive growth in the UK and Europe. Hanwha Techwin lured visitors into the center of their stand with drinks and ice cream, surrounded by the latest new products. Hanwha promoted their investment in a manufacturing facility in Vietnam and showcased Wisenet cameras with enhanced 4K images, digital auto tracking, and less motion blur for clearer images. Video verification product A multi-sensor model captures wide areas with a single camera. Hanwha also offered some value-priced cameras that feature easy self-install and are swappable. Optex launched a new product called ‘the Bridge’, a video verification product that bridges CCTV on a digital video recorder (DVR) to intruder alarms. Hanwha showcased Wisenet cameras with enhanced 4K images UK Surveillance Camera Commissioner Tony Porter announced ‘Security By Default’, a set of minimum requirements that will guarantee users that network video security products are as secure as possible in their default settings right out of the box. Hikvision promoted their support for Secure by Default and expressed hopes the initiative would be embraced by other companies and create a new best practice for camera cybersecurity. Hikvision also promoted their retail solution, which includes on-site redaction for GDPR compliance, shelf detection incorporating artificial intelligence, and use of heat mapping to analyse customer foot traffic. Generating revenue Safety and Security Things (SAST), another IFSEC exhibitor, is in the process of creating an ‘app store’ for the security market. Striving to achieve critical mass with participation by a wide range of systems integrators and manufacturers, SAST has a goal of launching to the public in Q1 next year in time for ISC West. Hanwha Techwin is among the players that have already joined the alliance A pilot version will debut this autumn, and they already have 26 apps and six camera manufacturers toward that goal. With a staff of 120, mostly based in Munich, SAST expects to begin generating revenue in 2020 and to grow rapidly. An investment by Bosch is financing start-up operations. Open Security & Safety Alliance (OSSA) is creating standards and a platform to enable the sale of apps in the security market. Large industry players Hanwha Techwin is among the players that have already joined the alliance, and OSSA is seeking to add other large companies, such as Axis, Genetec and Hikvision. Engaging integrators, app developers and software providers as well as camera manufacturers will generate widespread support to ensure the initiative succeeds. Although currently most OSSA members are based in the EU and Asia, it is a global organisation open to any company in the world. Many large industry players are now missing from the IFSEC show floor; the most noticeable new abstainer this year was Milestone. And the downturn seems likely to continue: Exhibitors were largely noncommittal about returning next year, although organisers were urging them during the exhibition to sign up for 2020.
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