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NUUO provides Merkur Casino with a surveillance system to win the world

Published on 15 June, 2009

 NUUO allows Merkur Casino to detect fraud
 NUUO software used by Viakom for designing  surveillance systems for Merkur Casino
 NUUO allows Merkur Casino to monitor public safety, gaming disputes and to detect fraud, cheating and theft.

NUUO Surveillance Software protects against employee theft and monitor gambling facility

With 24 branches in the Czech Republic, the Merkur Casino needs high-resolution video surveillance to avoid threats, including vandalism, attacks on staff, and theft. The casino required analogue and IP cameras in an effort to provide security guards with clearer video images and to control the budget of installing a surveillance system. In casinos, managers need to monitor and avoid theft from their personnel as well as criminal threats and thus need to make sure that their facilities are properly monitored. NUUO software is adopted by Viakom, designing surveillance systems for Merkur Casino in the Czech Republic.

Addressing the challenges of mixed analogue and digital video content, NUUO offers an intelligent, flexible and scalable solution

A network management technology requires intelligent, flexible and scalable network infrastructure to protect many different areas of the property as well as the gaming machines. Not every camera in the surveillance system needs to be a megapixel IP camera. Merkur Casino deploys megapixel IP cameras and analogue cameras to monitor different environments in the casino. NUUO provides the advantage of the best IP surveillance management solution enabling hybrid systems that integrate both analogue and megapixel IP cameras. This allows Merkur casino to optimise ROI while taking advantage of current technology and further capabilities coming in the future.

NUUO helps Merkur Casino improve customer service and maintain its image

 NUUO helps Merkur Casino to improve customer service
 NUUO surveillance systems with High-tech cameras help minimise the criminal incidents in the casino

Modern IP cameras and network video software enable surveillance personnel to tilt, pan and zoom in to monitor exactly what is happening on the game machines. NUUO surveillance system enables security personnel to detect events as they happen and take action immediately. Merkur Casino monitors all play zones, audio on Ruleta and Black Jack, and little secret cameras that are displayed only in the manager's office and not on any other monitor. The manager can thus control and monitor the situation in the casino at all times.

NUUO surveillance systems with high-tech cameras also help minimise the criminal incidents in a casino environment. This helps improve customer service and maintain Merkur Casino's image. For example, if a customer's property is stolen, the casino personnel can find the theft by searching the recordings, capture the thief and return the stolen item to the customer. Merkur Casino utilises surveillance systems to improve customer satisfaction, thus attracting more people while also protecting the facilities and saving money.

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