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IFSEC 2015: Arecont Vision showcases support programmes and business best practices

Published on 17 June, 2015
Arecont Vision continues to drive the widespread deployment of megapixel cameras globally
The company’s latest products deliver increased performance and situational awareness while lowering Total Cost of Ownership

Arecont Vision®, the industry leader in IP-based megapixel camera technology, is showcasing its impressive offerings here at IFSEC International 2015 (stand #c1075), backed by a host of unique support programmes and business best practices that benefit both integrators and end users.

As the pioneer in megapixel imaging solutions specifically engineered for professional surveillance applications, Arecont Vision® continues to drive the widespread deployment of megapixel cameras globally. The company’s latest products deliver increased performance and situational awareness while lowering Total Cost of Ownership (TCO). According to Arecont Vision® Executive Vice President Scott Schafer, the success of the company’s megapixel camera portfolio is equally attributable to both its superior technology and to the outstanding support processes and programmes behind them.

“From the beginning we believed that megapixel imaging was a disruptive technology that would significantly impact the professional security and surveillance industry. This has undoubtedly proven to be true,” said Mr. Schafer. “We have been on a deliberate path delivering high levels of education, programs, and support to drive this trend, while maintaining our technology leadership.”

Arecont Vision offers comprehensive line of megapixel cameras

“We believed that megapixel imaging was a disruptive technology that would significantly impact the professional security and surveillance industry"

Arecont Vision® offers the industry’s most comprehensive line of megapixel cameras, ranging from compact single sensor 1.2MP cameras to multi-sensor panoramic cameras with up to 40MP resolution. Arecont Vision® cameras are further differentiated by their innovative processing capabilities and features, such as STELLAR™ (Spatio TEmporal Low Light ARchitecture) technology which dramatically increases low light color imaging performance.

In addition, features like remote focus/zoom are now offered across an entire range of Arecont Vision® cameras while the new AV-IP Utility software delivers further simplified setup, operations, and firmware updating. The Arecont Vision® MegaLab™ helps ensure seamless integration of a wide range of leading VMS solutions and other system components for design, installation, and support activities to further enhance the end user and reseller experience. These features and programmes combine to make new installations both faster and easier, saving time and money for installing systems integrators and dealers.

“The unique combination of performance and support benefits incorporated in Arecont Vision® megapixel cameras provide integrators and users with the complete package,” said Mr. Schafer. “To complement these technology advancements, we have paid close attention to the educational and operational needs of our reseller partners and customers.”

TAC for live and on-line support for authorised reseller partners & end users

Arecont Vision’s new Technical Assistance Center (TAC) and the enhanced Reseller Partner Program are perfect examples. Initiated to further assist integrators with system design, implementation, and post-installation support, the new TAC provides live and on-line support for authorised reseller partners and end users. The TAC delivers world-class responsiveness, currently answering approximately 90% of incoming tech support calls during primary support hours in less than 60 seconds and escalating support requirements appropriately for rapid problem resolution. Arecont Vision’s leading advanced replacement RMA process is part of the program.

"We provide our reseller and technology partners with the tools they need to help grow their businesses”

The updated Partner Program provides two entirely online programmes to assist in the sale of Arecont Vision® products. The online demo equipment loaner program provides fast access for resellers to the products they need to effectively demonstrate the value of megapixel solutions. The project registration program ensures authorised resellers receive strong price protection and excellent margins while delivering outstanding value to end users.

Arecont Vision University’s Channel Partner Certification Program

Authorised resellers are also supported by Arecont Vision® University’s Channel Partner Certification Program, which provides the education and tools needed to sell, design, deploy, and support megapixel surveillance solutions.

“We continue to make it as easy as possible for security professionals to capitalise on the performance, convenience, and cost advantages that Arecont Vision® megapixel cameras offer. We provide our reseller and technology partners with the tools they need to help grow their businesses,” said Mr. Schafer. “We believe we deliver the best combination of technology and support in the security industry, attested by the numerous accolades we’ve received and our continuing customer satisfaction survey results.”

Arecont Vision’s commitment to reliability, quality, and performance continues to drive high levels of satisfaction with both our valued channel partners and customers around the world. 


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