Published on 6 December, 2013
|The compilation of all information relative to a single product on one page appears to be one of the new site’s best features
Fire-Lite Alarms by Honeywell announces the launch of an all-new FireLite.com Website, created to offer quick access to fire alarm technical documentation, training resources, and tools for system design and business support. The site’s “Social-Lite” section presents visitors with an easy means for connecting with industry gurus and Fire-Lite experts over social platforms, such as Twitter, LinkedIn and YouTube, as well as through open forum blogs.
Easily searchable libraries of documentation allow site visitors to quickly locate specific files, including data sheets, engineering specifications and drawings. The compilation of all information relative to a single product on one page appears to be one of the new site’s best features, says Liz Richards, Communication Manager for Fire-Lite Alarms.
“When you go to any product page on this site, it shows links for every document, listing, brochure, battery calc, and even links to compatible devices – everything connected to that product will be displayed on that page,” says Richards. “And it only takes one or two clicks to get there.”
The Training section showcases Fire-Lite’s multitude of educational offerings. Highlights include course information and online registration for more than 65 hands-on courses throughout the U.S. in 2014, plus short, How-To videos illustrating answers to popular technical support questions. For customer convenience, Fire-Lite also offers a series of online training modules that are interactive and self-paced.
All of the necessary software and firmware for a variety of fire alarm control panels from Fire-Lite is encapsulated under Support. However, customers are reportedly most excited about the free tools to which FireLite.com provides open access.
“There are tools to create custom fire alarm specs and there are others that dealers can use to make bills of materials where you can input your own prices,” states Bill Brosig, Product Manager, Fire-Lite Alarms. “A lot of updates were made to these tools in parallel with the Website launch and I suspect we’ll see a high download rate for them.”
The goal of improved customer communication is the reasoning behind the Website’s new Social-Lite area, where customers can connect with all levels of industry professionals and Fire-Lite experts through Twitter, LinkedIn and a new open forum of blogs.
“Social-Lite is where we can post information we believe is important to our customers, and at the same time, they can offer suggestions and feedback,” Richards states. “We want to do a better job of getting information into their hands and at the same time, hear their views. Communication is a two-way street -- that’s what this new site is all about.”