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Samsung introduces an online updater tool for its consultants, installers and system integrators

Published on 11 December, 2013

The Online Updater ensures that customers and third party influencers will always have access to the most up to date versions of a wide range of product tools to assist with system design and product comparison and selection, as well as system set-up, administration and management tools.

“The free of charge product tools can help save precious time and costs when an installation company is designing, installing or commissioning a new video surveillance system or is looking to upgrade an existing system,” Peter Ainsworth, Senior Product Manager for Samsung Techwin Europe Ltd. “We know, for example that customers value the fact that we continue to lead the market by way of introducing innovative and price competitive new products, but with such a large portfolio of products we appreciate that it can be a challenge to identify the best products for a specific project. Our Product Selector tool provides the ideal solution and by downloading the Online Updater, customers can now ensure that they are able to compare and select the most appropriate products from lists which include our very latest generation cameras, lens, brackets and recording devices.”

Among the other product tools which can now be kept updated via the Online Updater is an easy to use system design tool, cameras field of view and network bandwidth requirement calculators and a device manager which can assist with the configuration and management of multiple network devices. The Online Updater also provides access to the latest versions of Samsung Techwin’s product documentation.

“The introduction of the Online Updater is a further demonstration of our commitment to offer the best possible pre and post sales support and is an extension of our drive to improve the Total Cost of Ownership of a Samsung Techwin video surveillance solution,” said Peter Ainsworth.

The iPolis Toolbox app, which can be used on compatible smartphones and tablets, is available on iTunes and the Android market. It currently provides the ability to take advantage of the product selector and field of view and network bandwidth requirement calculation tools, whilst other product tools will be added during the early part of 2014.

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