Published on 26 September, 2014
|The goal of OPS-Net is to ensure customer satisfaction in the completion of security system installations
Security-Net, Inc., a global provider of security system services, announced today that it has formed a new committee within its organisation called OPS-Net to provide greater support to clients and improve customer satisfaction.
The goal of OPS-Net is to enhance communication between project managers and to ensure customer satisfaction in the completion of security system installations. OPS-Net joins two existing groups, Tech-Net and Sales-Net. Tech-Net brings together the top technical experts from each company to share information about the latest security products and to trouble shoot technology problems, while Sales-Net is focused on national accounts strategy, project management and lead generation.
“With OPS-Net, we can ensure that when the operations piece of Security-Net takes over on a nationwide or global security systems integration project that the process is efficient for the client,” said Michael Jobrey, chairman of OPS-Net and Vice President of Operations for The Protection Bureau, a Security-Net member company. “We want to make sure that a project is completed to the highest level of satisfaction of the client.”
Members of OPS-Net will include members from Security-Net whose focus is on business operations. OPS-Net will develop programs for optimised fulfilment, the implementation of a policy of best practices within the Security-Net organisation and enhanced communication among project managers. Its inaugural project has been to collect information on how well and in what capacity Security-Net members are currently collaborating.
OPS-Net’s other goals include enhancing project start-up times, streamlining material fulfilment of projects from beginning to end, and improving and streamlining internal communications. The group intends also to develop a system for measuring its own success.
OPS-Net and Security-Net members will be in attendance at the 60th Annual ASIS International Conference and Trade Show September 29 to October 2 in Atlanta to further develop the initiative. Security-Net will be exhibiting at booth 2437 at the conference.