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Remcam launches service to help MOBOTIX Partners offer remotely monitored security services across the UK

Published on 13 June, 2014
The Remcam RemoteGUARD service is only available through MOBOTIX Channel Partners and allows installers to offer 24/7 CCTV monitoring
Remcam’ subscription service uses RemoteGUARD software integrated seamlessly into MOBOTIX CCTV systems

Remcam (Scotland) Ltd has launched a new service designed exclusively to help MOBOTIX Partners offer remotely monitored security services across the United Kingdom. The new subscription service uses RemoteGUARD software integrated seamlessly into the advanced features pioneered by the MOBOTIX decentralised CCTV systems including motion analytics, two way audio and the new ground breaking MX Activity Sensor.

The Remcam RemoteGUARD service is only available through MOBOTIX Channel Partners and allows installers to offer 24/7 CCTV monitoring as a simple add-on service for new and existing customers with MOBOTIX CCTV installations. With a flexible monthly charging model based on the number of cameras and monitoring schedule, Remcam offers considerable savings over in-house managed CCTV monitoring centres or on-site security guards.

From a professionally managed CCTV and 100% RemoteGUARD authorised and supported monitoring centre in Dunfermline, highly experienced, SIA approved Remcam operators handle all security duties and take responsibility for event management. As part of the service, Remcam deal with incident escalation and resolution such as informing the police and/or local key holders with the relevant details whilst the incident is in progress.

“Remcam RemoteGUARD is entirely focused only on the needs of MOBOTIX Channel Partners and Customers and uses a multi-tenant approach to service delivery,” explains David Cockburn, Monitoring Station Manager for Remcam, “We have no conflict of interest as this service is only available through MOBOTIX Channel Partners and all calls to our control centre are answered using the names and procedures specified by each of the commissioning MOBOTIX Partners to ensure that Remcam meets the service quality mandates set out by each Partner.”

MOBOTIX partners can setup different monitoring criteria for each of their customer sites based on time, day and escorting procedures. Remcam also performs regular remote site patrols and event verification based on triggers such as building alarms, Passive Infrared Detection, audible sound triggers, entry point and motion alerts.

The Remcam RemoteGUARD
service allows installers to offer
24/7 CCTV monitoring as a simple
add-on service for new and existing
customers with MOBOTIX
CCTV installations

“Remcam allows our Partners to enhance their security services without major CAPEX or OPEX investments through a trusted and proven monitoring provider using fully validated technology,” says Frank Graham, Business Development Manager, UK and Ireland for MOBOTIX UK, “CCTV is only truly effective when there is somebody to monitor and respond to incidents and Remcam provides our partner community with a service that both reduces cost and complexity while providing opportunities to earn additional recurring revenue.”

Remcam has already engaged with several MOBOTIX Partners during the development and testing of the new service and has around 60 cameras currently under monitoring. Declan Duffy Engineering Manager of Advanced MOBOTIX Partner Eclipse (IP) Ltd added, “Remcam has allowed us to enhance our range of services to our customers while offering peace of mind around how we deal with incidents – especially for customers who traditionally could not afford a security guard or traditional remote monitoring service.”


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