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Network / IP - Case Studies

Sheraton's Hotel & Casino relies on IndigoVision's surveillance solution
Casino Metro adopts IndigoVision’s surveillance solution
Reliable Security, Sound & Data designed and installed the system in compliance with the gaming authority

The new Sheraton Puerto Rico Hotel & Casino has deployed an integrated surveillance system from IndigoVision, the leading supplier of end-to-end IP video security solutions. IndigoVision's Certified Partner, Reliable Security, Sound & Data in partnership with gaming industry consultants The Talisman Group, designed and installed the system in full compliance with the local gaming authority. Interlink Group is the developer and managing partner of the resort.

Commenting on the project's achievements, Robin Powell, Principal of The Talisman Group said: "With the strict gaming regulations in Puerto Rico, we were extremely pleased to have exceeded the Gaming Board's demanding requirements. To reflect the stellar status of the resort complex it was important to specify a state-of-the-art surveillance solution that could meet the demanding requirements of casino security."

Situated in the midst of the Puerto Rico Convention Centre District in the port city of San Juan, the 503-room hotel and casino opened in November 2009 and is considered a showcase property for the region, having recently won the prestigious Puerto Rico ‘Development of the Year' award. ‘Casino Metro', the resort's gaming operation, is also the largest casino in San Juan. The surveillance system has been predominantly deployed in the casino, which as with any gaming business is an extremely demanding 24/7 security environment, having to meet the potential challenges of cheating, theft, fraud and ensuring the safety of staff and customers.

The Casino's control room operators use workstations running ‘Control Center', IndigoVision's security management software, to view live and recorded video

"We recognised early on in the design process that building an advanced surveillance solution would require a digital IP network platform," continued Powell. "Following a year-long evaluation we chose IndigoVision for its superb video quality, excellent compression and its intuitive security management software. IndigoVision's successful track record of casino installations throughout North America also helped with our decision."

The Casino's control room operators use workstations running ‘Control Center', IndigoVision's security management software, to view live and recorded video. Full frame rate video from all of the cameras is continuously archived for 14 days to a video server running IndigoVision's Windows Network Video (NVR) Software. Evidential quality video can be exported for the police in the event of an incident.

"The IndigoVision system has allowed us to implement a comprehensive surveillance operation with minimum manpower," added Powell. "Features in the ‘Control Center' software allow a few operators to efficiently monitor all areas of the casino. The high-quality video enables easy face recognition and detail on the gaming tables. All of this and excellent analysis tools leads to fast dispute resolution, which is good for our patrons and the casino."

The Casino's access control system and panic alarms are also integrated into the IP video system, providing operators with a powerful tool for incident response. For example, if an alarm is raised from an illegal door entry, the video operators are immediately notified on their ‘Control Center' workstation. Video from the nearest camera is automatically displayed, together with it's location on an interactive map, allowing an instant response. PTZ cameras can also be panned to a preset position on an alarm. This allows the operators to concentrate on the more important gaming environment.

IndigoVision is unique in offering a guarantee that delivers high-quality, full frame rate video without dropping a frame, under any condition. This is fundamental to ensure that any fraudulent activity on the gaming floor is detected and resolved without contention. This level of performance coupled with excellent video quality has made IndigoVision the market leader for complete digital CCTV solutions in the gaming sector, with 36 casinos worldwide having chosen IndigoVision.


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