Published on 25 September, 2014
|NICE Real-Time Authentication is already being used by several large financial institutions across the globe
NICE Systems recently announced that it will present a live demonstration of NICE Real-Time Authentication to improve the customer experience while reducing the risk of fraud at FinovateFall 2014. The event will take place September 23-24, 2014 at the New York Hilton Midtown in New York City.
The NICE Real-Time Authentication solution validates customers as they conduct a conversation with an agent, using their voice as a unique identifier, all without PINs, passwords, or key phrases to remember. NICE’s patent-pending Seamless™ Passive Enrollment process leverages a customer’s previous call recordings to create a voice print to automatically confirm the caller’s identity.
The solution simplifies the often rigorous authentication process, reducing customer effort by avoiding interrogation-like questioning. It also drives down average handle time by up to 45 seconds per call. NICE Real-Time Authentication is already being used by several large financial institutions across the globe, handling millions of calls with high availability and large-scale capacity.
At the event, NICE gave a live demonstration on September 23 at 9 a.m. of how the solution authenticates legitimate callers in the first few seconds of the call, while keeping imposters out.
Eric Mattson, CEO, Finovate
“Finovate brings the world’s leading FinTech innovators together for a flagship two-day showcase of the latest and greatest financial and banking technology. NICE has been selected to demonstrate their new, groundbreaking NICE Real-Time Authentication solution to protect customers and financial institutions against fraudulent activity.”
Tom Dziersk, President, NICE Americas
“As financial crime becomes more and more sophisticated, financial institutions face significant challenges when trying to provide immediate and efficient customer service while protecting sensitive customer information. Speeding up the customer authentication process frees up valuable time to allow organisations to focus on the customer’s needs. Real-time voice authentication technology helps financial institutions get closer to their customers by servicing them faster, smarter and safer to protect them against fraud while providing an exceptional customer experience.”