Biometric Security

Kaseya, the global provider of AI-powered cybersecurity and IT management software, announces findings from a new study by Omdia, a global technology research and advisory firm, highlighting the measurable business value achieved by MSPs and internal IT teams that standardise on Kaseya's unified IT service delivery solution. The study found that organisations using Datto RMM, Autotask PSA and IT Glue improved operational efficiency, reduced costs and increased service capacity by bringing together endpoint management, service desk operations and IT documentation into a unified workflow. Lower operational costs The key benefits reported by organisations interviewed by Omdia include: Significant cost savings: MSPs reported average savings of approximately $2,600 per technician per month, while internal IT teams reported approximately $2,900 per staff member per month. For a 10-person MSP team, this equates to more than $312,000 in annual savings and for an IT team, they are saving approximately $350,000. Lower operational costs: MSPs reported approximately 33% lower IT operating costs and 12% higher contract margins, while internal IT teams reduced IT operating costs by approximately 24% and redirected nearly 19% of their budgets toward strategic priorities such as cybersecurity and employee training. Greater technician capacity: MSPs reported managing 27% more endpoints, handling 23% more tickets and supporting 15% more clients per technician. Internal IT teams handled 14% more tickets per staff member and supported up to 10% more users and endpoints without increasing headcount. Faster service delivery: MSPs improved ticket resolution times by 32% and reduced first-response times by 36%. Internal IT teams reported 11% faster ticket resolution, enabling quicker support for end users. Stronger service and user experiences: MSPs improved SLA compliance by 17%, with an average of 83% of tickets resolved within SLA targets, while internal IT teams reported a 10% increase in employee satisfaction driven by proactive issue prevention, faster resolution times and improved communication. Improved financial performance "Do more, with less is the mandate for IT organisations tasked with supporting more users and devices with limited resources" said Devan Adams, principal analyst, Omdia. "Better operational efficiency, higher-quality service delivery and improved financial performance, were the outcomes that organisations we interviewed achieved and reported meaningful gains after standardising on a unified approach to IT operations. With IT solution consolidation being a top priority for over 40% of IT organisations, the focus has shifted from how do we add more technology and staff to how do we get more from what we already have. The results demonstrate how unified IT service delivery solutions can enhance scalability and service levels while freeing current resources for higher-value initiatives.” Customer satisfaction score "Migrating to Kaseya’s IT Service Delivery solution has helped my team better serve clients through tighter integration of key tools and easier access to client information,” said Jason Comstock, president, Clarity Technology Solutions. “Additionally, it has improved remote support capabilities, allowing us to assist users more efficiently. With Kaseya, we have maintained a customer satisfaction score above 98%, and it has also helped us measure and reduce ticket response times more effectively.” The study also highlighted qualitative benefits beyond the measurable operational improvements. Respondents cited greater visibility into their environments, improved collaboration across teams, reduced administrative burden and the ability to focus more time on strategic initiatives rather than routine operational tasks. One MSP interviewed for the study noted that increased efficiency enabled the organisation to support additional customers without adding staff, creating new opportunities for growth while maintaining service quality. Maintaining service quality "This research reinforces a clear trend we hear from our customers every day: IT teams are looking for technology that helps them achieve more with less complexity," said Johnny Ghibril, general manager of endpoint solutions, Kaseya. "Datto RMM is proof of what that looks like in practice. The AI driven innovation we shipped over the past year is already delivering measurable efficiency gains for MSPs, and paired with the power of IT Service Delivery, it's helping organisations increase productivity, improve customer experiences, and drive stronger business outcomes while creating capacity for future growth." Enhanced API capabilities Omdia’s research findings align with Kaseya’s continued investment in Datto RMM, which has introduced a series of innovations over the last 12 months aimed at improving technician productivity and operational efficiency. Recent enhancements include AI-enhanced Smart Insights, Dynamic Grouping Policies, expanded Microsoft 365 integrations and enhanced API capabilities. The study was commissioned by Kaseya and conducted by Omdia between March and April 2026. Omdia conducted 16 in-depth interviews with eight MSPs and eight internal IT teams in North America that adopted Kaseya’s solution after using competitive offerings as well as five non-Kaseya customers.

Allied Universal®, the security and facility services company, announces that Josh Ball has joined the company as vice president of field operations, quality control and special events for its Allied Universal Event Services business unit. Ball brings more than 20 years of experience leading security for professional sports, marquee events and critical infrastructure. In his new role, he will oversee operational quality assurance, including event quality control inspections, internal audits and third-party audits. He will lead special events operations and will be responsible for expanding the company’s event consulting and event risk intelligence capabilities. Event risk intelligence capabilities He joins Allied Universal from the Kansas City Chiefs, where he served as senior director of safety and security and oversaw multi-site operations spanning home games, playoffs, concerts and special events, including the American Football Conference (AFC) Championship. He served as the primary security lead for World Cup matches and led the Chiefs’ security operations at the 2024 Super Bowl. He also served as senior director of security, safety and first aid at Churchill Downs, where he led security operations for Kentucky Derby Week, which draws approximately 480,000 attendees. “As live events grow in scale and complexity, clients expect security that is consistent, disciplined and world-class at every venue,” said Ty Richmond, president of Allied Universal Event Services. “Josh is a proven operational leader, and his focus on field execution and quality will help us continue to raise the standard across our event services business and deliver even greater value to the clients and communities we serve.” Enhancing event security Earlier in his career, Ball served as chief of police and director of public safety for the Louisville Regional Airport Authority, overseeing law enforcement, emergency management and physical security for Louisville Muhammad Ali International Airport in addition to directing a security modernisation program. “As a former client, I saw the mission and vision of Allied Universal first-hand and I believed in it,” Ball said. “The opportunity to join Allied Universal has been an honour and I am excited to continue investing in the industry to enhance event security, operational readiness, and deliver the high-quality service our clients demand and expect.” Ball earned a master’s degree in public administration from Capella University, a bachelor’s degree in criminal justice administration from Columbia Southern University and the Certified Sport Security Professional (CSSP) designation from the National Center for Spectator Sports Safety and Security.

Euralarm and the Confederation of European Security Services (CoESS) have published an updated edition of their Cybersecurity Guidelines for the Security and Fire Safety Industry. The revised publication provides practical guidance for organisations across the sector as cybersecurity becomes an increasingly important operational, technical and regulatory requirement. The growing connectivity of fire safety and security systems brings significant benefits, including remote monitoring and maintenance, faster access to information and greater integration between systems. At the same time, connectivity introduces cybersecurity risks that need to be addressed throughout the complete lifecycle of systems and services. Alarm response services The updated guidelines therefore take a broad approach to cybersecurity. They are intended for organisations involved in product development, system design, installation and maintenance, monitoring and alarm response services. The publication combines organisational recommendations with practical technical measures and guidance for working with customers and other partners in the security chain. An important reason for updating the publication is the rapidly developing European cybersecurity regulatory framework. The new edition provides an overview of legislation relevant to the fire safety and security sector, including the NIS2 Directive and the Cyber Resilience Act (CRA). The guidelines also address other relevant European legislation, including the EU Cybersecurity Act, GDPR, the Radio Equipment Directive and the AI Act. Providing practical recommendations Rather than treating cybersecurity solely as a product or IT issue, the updated publication considers risks and responsibilities throughout the security and fire safety value chain. A central element is a five-pillar lifecycle approach covering products, project design, installation and maintenance, monitoring, and alarm response. For each stage, the guidelines identify relevant risks and provide practical recommendations for reducing them. The updated guidelines also emphasise the human and organisational dimensions of cybersecurity. Companies are encouraged to establish clear cybersecurity governance, define responsibilities, maintain inventories of connected IT and OT assets, conduct regular risk assessments and put business-continuity and incident-response procedures in place. Ongoing awareness programmes Training and awareness are equally important. Recommendations include cybersecurity training for management, compliance, procurement and technical personnel, as well as ongoing awareness programmes for employees. The guidelines also underline the importance of cooperation between customers, suppliers and service providers so that cybersecurity responsibilities are maintained throughout the lifetime of a system or service. To support organisations in implementing these measures, the publication includes references to relevant cybersecurity standards and work in progress. The updated ‘Cybersecurity Guidelines for the Security and Fire Safety Industry’ can be downloaded here or from the websites of Euralarm and CoESS.

Commvault, a pioneer in unified resilience at enterprise scale, today announced that it’s enabling IT and Security teams to discover, protect, and recover agent configurations and other AI data in Claude Cowork by Anthropic, Claude Code by Anthropic, and OpenClaw (agentic AI tools) that employees are running on their managed Windows and macOS devices. For workers and IT leaders, this can be a game-changing development. When a laptop is lost, damaged, replaced, or otherwise disrupted, organisations and employees – developers, marketers, and others – may not only lose files, but the agent configurations, accumulated AI context, and workflows they rely on to move critical projects forward. This could prove to be a devastating blow for employees and a productivity loss for organisations. AI-generated content Via this new capability, IT teams can identify instances of certain agentic AI tools installed across managed devices, protect agent configurations stored locally, and recover that protected information if a disruption occurs. This also gives employees a recovery path for their valuable work – including AI-generated content, prompt libraries, custom instructions, and tool-specific context. This capability is also useful for Security teams. It gives leaders a centralised view of supported AI tools installed across managed employee devices. If agentic AI tools are installed outside approved IT processes, teams can see where the tool is present and investigate. This gives organisations greater visibility into potential shadow AI. Potential shadow AI This is well-timed. According to IBM, 80% of surveyed U.S. office workers reported using AI in their roles, while only 22% relied exclusively on AI tools provided by their employers. The result is a growing mix of approved AI usage and shadow AI, creating new visibility, protection, and recovery challenges for IT and Security teams. “Most organisations cannot tell you which AI agents are running on their employees’ machines, let alone recover the work inside them,” said Pranay Ahlawat, Chief Technology and AI Officer, Commvault. “We give IT and Security visibility into where these AI tools are installed, and a recovery path for the context employees have built inside them.” Additional AI tools Discovery of OpenAI’s ChatGPT desktop app is available today. Discovery, protection, and recovery for supported local data associated with Claude Cowork, Claude Code, and OpenClaw will be generally available in the coming months. Customers can access these capabilities through Commvault’s existing endpoint protection offerings without a separate SKU or additional purchase. Support for additional AI tools is planned for future releases. This offering is part of AgentRecover, Commvault’s solution for enterprise AI environment recoverability – from AI tools and their data and configurations to the connected systems they rely on. Endpoint protection offerings This announcement underscores the company’s commitment to helping organisations embrace AI while strengthening resilience. At SHIFT 2026, attendees will explore the new rules of resilience in the age of AI and learn how recovery, visibility, and cyber resilience can help organisations adopt AI with confidence. SHIFT 2026 will be boldest in the company’s history, providing attendees with the opportunity to explore and immerse themselves in the new rules of resilience – and it all starts with AI. To attend live, register here.

ABUS UK has appointed Gary Major as Sales and Marketing Director for Home and Commercial Security. Gary joins ABUS with more than 30 years' experience across sales, marketing and business development, working with a range of manufacturing and retail businesses. He will lead the continued development of ABUS UK's Home and Commercial Security division. “The values of ABUS were a big part of what attracted me to the role,” says Gary. “The emphasis on family, honesty and fairness, together with the genuine commitment to customers and colleagues, really resonated with me.” Customer-first mindset “From my first conversations with the team, I could see the ambition within the business and the opportunities ahead. ABUS has a strong platform in the UK, and I’m looking forward to contributing to its continued development.” Adam Evans, Managing Director of ABUS UK & Ireland, said: “Gary brings a wealth of commercial experience and a proven track record of delivering growth.  While he joins us from outside the security industry, I see this as a real strength to bring fresh thinking, a customer-first mindset and a genuine passion for developing people and businesses.”  Developing people and businesses “As we continue to invest in the growth of our Home and Commercial Security division, Gary's expertise will play an important role in helping us realise the significant opportunities ahead." Away from work, Gary has been with his wife, Tracey, since they were 17, and the couple have been married for 38 years. They have two sons, Aran and James. Gary has also been involved in rugby throughout his life. He played for Northampton Rugby Club and represented the Saints youth setup and remains a passionate supporter of the club. He now keeps active through gym training and cycling with a local club in Swindon.

i-PRO Co., Ltd., a pioneer in professional security and public safety solutions, today marks seven years of innovation and transformation since becoming an independent company in 2019. Seven years ago, i-PRO began its journey as an independent company with an opportunity to build a new kind of organisation: one that could make its own technology and business decisions, operate with greater agility and respond more directly to the changing needs of the security market. Strategic direction and future growth Since separating from Panasonic in 2019, i-PRO has steadily built the technology strategy, operations, partnerships and culture to support that vision. This year marked another important step in that journey. In March 2026, i-PRO completed the transition of wholesale and marketing functions for its products in Japan from Panasonic Connect, bringing these activities directly under the i-PRO organisation. With development, manufacturing, sales and marketing now more fully connected under the i-PRO name in its home market, the company has brought more of its core business functions together to support its strategic direction and future growth. Global supply chain That evolution reflects a broader transformation that has taken place over the past seven years. Investments in manufacturing, AI, cybersecurity, open technology, education and people are helping i-PRO operate with greater agility and bring innovation to customers faster. As the company enters its eighth year, that foundation is positioning i-PRO for its next stage of growth and continued progress toward market leadership. In October 2025, i-PRO began operations at its Saga Factory in Japan, which now serves as a core i-PRO manufacturing facility, supplying Made-in-Japan products globally. As i-PRO transitions to an integrated production system spanning component manufacturing, assembly and inspection, the factory is advancing digitalisation and automation. This investment further strengthens i-PRO’s manufacturing capabilities, alongside those of its Suzhou plant, while enhancing flexibility and resilience across the global supply chain. Specific operational requirements Combined with the relocation of sales and marketing functions in Japan, these investments are helping to create a more integrated organisational structure by strengthening collaboration across development, manufacturing, and sales teams. This enables i-PRO to respond more effectively to continuously changing market needs through faster decision-making, closer collaboration and greater agility. The progress i-PRO has made across its operations is also reflected in the pace of its technology development. Its advances in AI are a case in point, reflecting the technology’s central role in i-PRO’s business strategy. After introducing generative AI for forensic video analysis in 2025, i-PRO expanded the technology into real-time video operations in 2026 with its X-series Fisheye Cameras featuring generative AI running fully at the edge. Capabilities such as AI On-Site Learning are also making it possible to adapt analytics to individual environments, giving customers greater flexibility to address specific operational requirements. Growing technology ecosystem Rather than treating AI as a standalone feature, i-PRO has focused on making advanced capabilities practical for customers to deploy within the infrastructure they already use. Its open-platform strategy and growing technology ecosystem give organisations greater choice in how they build and evolve their security systems. This approach has been reinforced through closer collaboration with technology partners such as Milestone Systems, which named i-PRO its Innovation & AI Solution Partner of the Year for the U.S. region. The recognition reflects i-PRO’s continued investment in edge AI and open technology, and its focus on making these innovations accessible across the wider security ecosystem. One example is its growing range of camera models compatible with cloud providers, giving customers greater flexibility to choose the infrastructure that best meets their needs. Changing security requirements Innovation also means anticipating how customer needs and requirements will evolve. Cybersecurity has therefore become an increasingly important part of i-PRO's product strategy. Through initiatives such as its Security Update Initiative, the company is strengthening hardware, firmware and product architecture to address emerging cybersecurity standards and regulations across major global markets and help customers prepare for changing security requirements. As i-PRO has transformed its technology and operations, it has also invested in building the knowledge needed to support a rapidly changing security industry. Changing customer requirements i-PRO University plays an important role in that effort. For the broader industry, technical and sales learning tracks provide education in areas including AI-enabled edge systems, cybersecurity, network configuration and consultative selling. Internally, the same emphasis on continued learning helps i-PRO employees develop the skills needed to keep pace with new technologies and changing customer requirements. The investment in people is also reflected in i-PRO's workplace culture. The company achieved Great Place to Work® certification for the second consecutive year across every region where it operates, including Japan, the Americas, EMEA, Asia Pacific and China. The global recognition reflects the culture i-PRO has continued to build alongside its business since becoming independent. Long-term business strategy As i-PRO grows, sustainability is also becoming more deeply integrated into how the company plans for the future. The appointment of Shohei Ozaki as Chief Sustainability Officer made sustainability a C-level responsibility, helping integrate it more closely into company decision-making and long-term business strategy. i-PRO has also strengthened its commitment through membership in the United Nations Global Compact, aligning the company with a global framework for responsible business practices. Together, these steps strengthen the role of sustainability as the company continues to grow. Driving meaningful transformation As i-PRO enters its eighth year, the investments made since becoming independent are helping position the company for its next stage of growth. With greater agility to respond to changing customer needs and advance new ideas, i-PRO will continue strengthening its position in the global security market. Masato Nakao, President & CEO, i-PRO Co., Ltd comments: "As i-PRO marks its seventh anniversary, I would like to thank our customers, partners, and employees for their continued trust and support. This milestone represents not only how far we have come, but also the beginning of our next stage of growth. Over the past years, we have strengthened our manufacturing, sales, and global business foundations while investing in a culture where people can thrive. Growth requires us not only to build on our strengths, but also to rethink conventional assumptions, embrace new perspectives, and drive meaningful transformation. We will continue creating value for our customers and advancing our global growth with confidence."

There was a time when physical security and cybersecurity occupied two very different worlds. One was concerned with the nuts and bolts of locks, doors and perimeter protection. The other focused on networks, software and digital threats. Today’s modern access control systems – used in everything from offices and hotels to hospitals and data centres – combine the two, fusing mechanical engineering and cloud platforms. That means that a door is no longer simply a physical barrier. Instead, it’s a connected endpoint within a much wider digital ecosystem. And it’s changing expectations across the industry. Increasingly, developers, architects and operators are turning their backs on separate products in favour of integrated access solutions that combine doors, locks, access controls, environmental monitoring and digital management into a single, connected system. A new connected approach to security This change is part of a wider shift in the way that security itself is perceived This change is part of a wider shift in the way that security itself is perceived. Traditionally, physical security was about keeping unauthorised people out. Today, it’s about making sure the right people have the freedom to move within a restricted space. That is particularly important in places such as hospitals, data centres and other critical infrastructure, where security helps protect essential services while minimising disruption. And it’s why our Research & Security Center (R&S) in Berlin, Germany, brings together both disciplines under one roof. Their job is to test products against both physical attacks and cyber threats. Employing unconventional tactics Sometimes, that means employing unconventional tactics, such as using professional lockpickers to test the security and resilience of new physical products. While modern locks are still based on mechanical engineering, they are more advanced than they look. Improvements in design, materials, and manufacturing mean they are stronger, more reliable, and harder to tamper with. But there’s more to locks than just security. Some systems can even use the motion of inserting and turning a key to generate a small amount of electrical energy, which provides energy to power extra functions without wiring or batteries. This means they are not just standalone locks but can also be used as part of wider digital access systems. Bridging physical and digital security For instance, great strides have been made recently in terms of biometric authentication However, as everyone knows, digital systems have their own security risks, especially now that artificial intelligence (AI) is part of the emerging threat. This means the cybersecurity team needs to ensure that systems are robust enough to withstand a wide range of risks – from attempts to breach access platforms to phishing attacks – as well as other tactics designed to exploit human behaviour. It’s here that researchers adopt a ‘hacker’s mindset’ to keep systems safe. And that means continuously testing, probing, and strengthening systems to identify vulnerabilities against existing real-world threats while also anticipating what might be around the corner. Mobile-based access control systems For instance, great strides have been made recently in terms of biometric authentication, including facial recognition and fingerprint scanning. Similarly, smartphones are increasingly being used to secure credentials for mobile-based access control systems. But improvements in technology also come with their own risks. For instance, For instance, AI-generated deepfake videos and voices are becoming more convincing, making it easier to trick people into giving access, sharing information or approving actions they should not. And as I alluded to earlier, criminals are now using AI and automated tools to identify weaknesses and exploit them much faster than before, sometimes with little or no human involvement. But it’s also true that it’s being used to bolster defences. Work is currently underway to use AI to analyse data in real time to identify unusual entry times, identify multiple failed authentication attempts, or spot any other anomalies that might suggest someone is trying to gain entry illegally. Modern access control Cloud-based platforms allow security teams to issue and revoke credentials remotely Increasingly, the value of modern access control lies not just in the hardware, but in the software that sits behind it. Cloud-based platforms allow security teams to issue and revoke credentials remotely, monitor activity across multiple sites and respond quickly to emerging threats. This makes security a real-time, always-on, continuously managed service rather than a collection of standalone products installed and largely forgotten about. The importance of regulation and compliance This is something that policymakers are aware of. In the European Union, for example, the  EU’s NIS2 Directive relates to cybersecurity protecting network and information systems and significantly broadens both the scope and the obligations for compliance. It also takes an “all-hazard” approach to security, which means protecting not just digital networks and systems, but also the physical environments in which they operate. Similarly, the EU’s Cyber Resilience Act is designed to ensure that all digital products are safe from cyber threats. Its goal is to ensure that connected devices and software are built, updated, and maintained with security in mind, helping protect users in an increasingly connected world. And by introducing clearer requirements and standards, the CRA will help consumers and organisations identify products with strong security features and configure them more securely from the outset. Security by design Security can no longer be treated as something that is bolted on at the end of the development process In both cases, it is incumbent on vendors not only to meet or exceed these rules and regulations but also to keep customers, the wider industry, and other stakeholders informed about developments. For me, these regulations also reflect a broader shift in thinking. Security can no longer be treated as something that is bolted on at the end of the development process or addressed only after a vulnerability has been identified. Instead, it needs to be considered from the very beginning and maintained throughout a product's lifecycle. For manufacturers, that means continuously assessing risks, testing products against emerging threats and ensuring they remain resilient as technology and the threat landscape evolve. As I said at the beginning, the reason is simple. Today's buildings are no longer just bricks and mortar. They are connected environments where doors, locks, cameras, sensors and access control systems increasingly communicate with one another and with cloud-based platforms. You might want to think about that the next time you walk into a secure building.

When news broke that a Renoir painting had been stolen from an exhibition in the south of France, days after 600 diamonds were taken from a museum in Vienna, few in the art or security worlds would have been surprised. Europol had recently published “Changing Tactics, Changing Targets: The Evolving Nature of Museum Heists,” highlighting criminals’ growing focus on high-value objects and their increasing use of force. The latest theft also echoes the Louvre heist almost a year ago, both in how quickly it unfolded and in the security lessons it exposes. When every second counts Both French museum thefts happened in broad daylight. Both were fast. CCTV from the Renoir museum shows the perpetrators cutting through the perimeter fence early in the morning. Police were reportedly on site within five minutes of the alarm being raised. It still wasn’t fast enough. That matters. For many museums and galleries, simply building higher walls or stronger fences isn’t an option As criminals become bolder, custodians of national treasures and high-value objects need to rethink where protection begins. For many museums and galleries, simply building higher walls or stronger fences isn’t an option. These buildings are often architectural landmarks and public spaces. Turning them into fortresses defeats the point. But there is another lever security teams can pull: earlier detection. A few extra seconds of warning could give on-site security or nearby police the time they need to intervene before a work of art disappears. Forget the Hollywood lasers The cover of Europol’s museum heist report shows a criminal wielding a mallet in front of artefacts protected by red laser beams. It is the kind of security system made famous by films including “Entrapment,” “Ocean’s Twelve” and “The Thomas Crown Affair.” Virtual perimeters aren’t science fiction. But the technology available today looks very different. Museums and galleries need stronger protection without compromising their architecture or the visitor experience. One technology attracting attention is LiDAR, a spatial sensing system that uses lasers to understand what is happening within a physical environment An invisible perimeter The technology sends out laser pulses and takes millions of spatial measurements every second LiDAR is already used in environments ranging from railway stations and prisons to electricity substations. Its appeal lies in its accuracy and flexibility. It can operate indoors and outdoors, integrate with existing cameras, alarms and sensors and strengthen security without major physical alterations to a site. The technology sends out laser pulses and takes millions of spatial measurements every second, building a three-dimensional picture of its surroundings. Security teams can use that data to create virtual zones around a building, room or individual exhibit. Those zones can be changed as the site changes. Three-dimensional picture A museum perimeter, for example, might remain protected around the clock. A gallery being prepared for a new exhibition could be temporarily excluded while authorised staff work inside it. Once the zone becomes active again, an intrusion can trigger an immediate alert. The same principle can work while a museum is open. If someone gets too close to an exhibit, crowds begin to form or a person remains in a sensitive area, the system can alert staff or bring up feeds from relevant cameras. That means security teams can focus their attention where it is needed instead of relying on someone to spot every incident across banks of CCTV screens. Seeing what cameras can miss During an attempted robbery, LiDAR can identify the location and movement of people and vehicles During an attempted robbery, LiDAR can identify the location and movement of people and vehicles, including their direction and speed. It also has a significant advantage over conventional CCTV: it does not depend on external light. Detection can continue in bright daylight or complete darkness. That makes the perimeter less about a physical barrier and more about knowing, instantly, when someone crosses a line they shouldn’t. Security before the doors even open The technology can do more than detect intruders. Walk-through simulations allow teams to move through a virtual version of a site much as they would navigate an open-world computer game. Before an exhibition changes, teams can test how a new layout could affect visitor movement, identify blind spots and bottlenecks and assess evacuation routes. That gives security teams the chance to find problems before visitors arrive, not after something goes wrong. Protect the art, not the fortress Museums and galleries face a fundamental tension: make art and culture accessible while protecting objects that can be culturally irreplaceable and financially priceless. The answer cannot simply be more barriers. The next generation of museum security needs to detect threats sooner without getting between visitors and the works they came to see. The strongest perimeter may be the one nobody notices.

The eagerness to adopt AI in physical security is increasing as teams want to implement technology solutions for faster, smarter operations. At the same time, the conversations surrounding AI have changed. The focus now includes not only efficiency gains but also concerns about accountability and trust. According to the Genetec 2026 State of Physical Security report, AI ranked alongside access control and video surveillance as a key priority. However, approximately 40% of the over 7,000 physical security leaders surveyed expressed concern about how AI systems use their data. The potential for malicious purposes followed close behind at 36%. You may recognise this tension in your own organisation. There is an expectation that AI can help operations and an understanding that AI entails risks. Balancing the two includes careful deployment and policies. Higher stakes demand a higher standard AI can quickly spot the difference and elevate the event to the security team Most AI applications in physical security revolve around automation. Basic examples include triggering events, filtering and classifying alarms, and enabling faster searches across video and event data. These applications tackle the persistent security challenges of too much noise and too little context. AI takes on some of the lifting, cutting the false positives that overwhelm operators and adding context to the events that remain. For example, someone loitering near an entrance may not be a notable event. While someone loitering and trying door handles is a priority. AI can quickly spot the difference and elevate the event to the security team. From there, the human operator can confirm the issue and next steps. AI narrows the operator's focus rather than replacing their judgment. Higher standard of supervision While these uses improve operator efficiency, they need to be implemented responsibly. Irresponsible AI usage in physical security is more than a simple inconvenience. The outputs affect safety and security. AI applications within physical security demand a higher standard of supervision. This oversight is often referred to as “human in the loop,” but perhaps a better phrase is "expert in the loop." The person validating an output needs the knowledge to question it, contextualise it, and overrule it if needed. How to deploy responsible AI Deploying responsible AI starts by defining where AI can add value to your specific organisation Deploying responsible AI starts by defining where AI can add value to your specific organisation. AI works best as a tool with a defined job. What is the problem that needs to be solved? What challenges are holding back the team? Start by identifying the problems, then work backward to a solution. Otherwise, you may be implementing technology that doesn’t fully meet your needs. Next, define parameters around AI usage within your team. Document exactly what AI is permitted to do and not allowed to do within your operations. Information should include which use cases you've approved, what data the system can access, and how issues escalate. By defining these elements, your team has clear guidelines on when AI tools are part of your security procedures and for what purposes. Cross-functional monthly meetings Because AI can behave unpredictably, it’s good to prepare for when something does go wrong. Even a well-built model will eventually drift from its thresholds. This is where governance comes in. Governance is what keeps responsible AI holding up over time. It sets the review cycles that catch an issue before an incident does. Governance related to AI entails data privacy, liability, and regulation. Input from legal, compliance, cybersecurity, and IT teams is important. Getting these groups together starts with something as simple as cross-functional monthly meetings to review use cases and emerging challenges. Consider also working with other manufacturers, integrators, and end users across your ecosystem. In doing so, you create shared standards that make issues diagnosable. Responsible AI as a practice, not a project The goal is to protect individual rights and build trust without hampering technological advancement Responsible AI usage in security is not a box to check or a project to complete. It's an ongoing practice, especially as the compliance bar rises. As more AI security risks surface, governments are drafting legislation to regulate how organisations can develop and implement AI-enabled technology. The goal is to protect individual rights and build trust without hampering technological advancement. Identified risk category For example, the 2024 AI Act in the European Union (EU) sets obligations for various AI applications based on their identified risk category. These requirements include creating adequate risk assessments and mitigation practices, using high-quality training datasets to reduce bias, and sharing detailed documentation on models with governing authorities as needed. In the US, multiple states have implemented legislation on AI use, and national legislation has been discussed. Organisations can begin by implementing documented processes for guidelines and governance: Conduct risk assessments: Evaluate how automating a specific process may impact critical systems or safety protocols Identify non-critical applications: Start by implementing AI into processes that aren’t central to your most critical operations to curb major business disruptions Prioritise human-centred design: Ensure that AI applications always empower humans with the information they need to make the best decisions Design for explainability: Ensure AI decisions can be explained and traced, so the expert in the loop can question, verify, or overrule them when needed. Broaden data protection strategies: Apply cybersecurity measures and best practices to AI-enabled solutions, including regular audits and system updates Choose trusted vendors: Work with vendors who follow responsible AI principles, considering biases, data protection, and cybersecurity Core pillar of physical security The industry is slowly converging on shared standards for AI governance. This is good news for early adopters who wish to shape the industry rather than react to it. The potential applications of AI in security are exciting. But as this technology evolves, so do the risks. Strong governance builds trust, a core pillar of physical security. Responsible AI protects that trust and earns more of it. Start by defining your outcomes, building guardrails, and creating accountability structures to support your organisation’s responsible use of AI technology.

Deploying artificial intelligence (AI) tools should be seen as a business initiative rather than a technology initiative, says Martin Soukup, CTO of Solink, a cloud-based video security and data intelligence platform. The approach makes a difference that plays out in practical terms. A technology initiative is tactical and solution-oriented, often solving an isolated problem within a single department's silo. In other words, it might solve just a security problem. In contrast, a business initiative is cross-disciplinary, driven by executive leadership to impact the entire organisation in a measurable way. “Viewing AI tools as a business initiative ensures they adapt to multiple departmental needs and drive high-level strategic growth rather than just fixing a localised technical issue,” says Soukup. AI platform combines video and business systems Demonstrating the value of embracing AI as a business initiative is Solink’s new video intelligence platform Demonstrating the value of embracing AI as a business initiative is Solink’s new video intelligence platform that combines video with business systems to detect threats and send real-time alerts. The capabilities are designed to help security teams operate smarter and more efficiently, supporting the next generation of lean, intelligence-driven security operations centers (SOCs). And benefits of the platform extend beyond security to include other parts of the business. “At the end of the day, video cameras only tell part of the story, much like looking at a 2D shape,” says Soukup. “They capture dimensions and colors, but only from a single perspective, even with powerful AI analysis providing traffic metrics, wait times, product interaction, and compliance logs. The addition of operational data, such as inventory, shipping, labor, and sales data, fills out that shape into 3D, adding critical context.” For example, while a camera simply shows three people standing in a line, and AI data flags that those individuals have been waiting for over five minutes, operational data lets you know also that a cashier has not checked into their shift yet. Combining these data streams gives businesses full situational awareness, turning passive observation into immediate, contextual intervention. AI agents handle repetitive tasks The Solink platform uses AI Agents, which are software that operates autonomously to handle manual, repetitive, or high-volume tasks based on specific instructions and tools. For Solink users, AI Agents unify their existing camera and data source investments into a single automated workflow. “AI Agents transform Solink from a security tool into an operational investment that benefits all departments,” says Soukup. “Modern operational leaders are turning to AI to scale productivity without increasing overhead.” Integrating business intelligence Operations checks compliance, loss prevention investigates theft, and security assesses threats Customers already use Solink to centralise video, integrate business intelligence, and trigger real-world responses like real-world alerts, two-way communication, or smart locks. AI Agents tie these pieces together, analyse the data and identify what matters most, and then take action either without human intervention or with humans in the loop. Businesses currently watch video manually across separate workflows. Operations checks compliance, loss prevention investigates theft, and security assesses threats. However, a human must always watch the footage to get results. Solink AI Agents automate this entire workflow. If an operational event can be seen on camera and matters to the business, a Solink Agent can be integrated to automatically review, assess, and trigger the next step in the workflow across hundreds or thousands of locations simultaneously. Calling all stakeholders to the discussion When discussing applications, stakeholders should include revenue and marketing officers, compliance officers, and line-of-business executives. Agents leverage existing infrastructure by adding an intelligent automation layer that drives efficiency and grows revenue across the entire organisation without large capital investment. Solink AI Agents will not replace employees; they empower lean teams to maximise their existing resources. Job descriptions will shift toward human-in-the-loop workflows where humans and machines collaborate. The AI Agent handles the high volume, filtering out noise and processing data at scale. Human employees set up and guide the Agents, give feedback to improve performance over time, and step in to make final decisions, managing the nuanced situations that require critical thinking, empathy, and deep context. Passive data visualisation In contrast, a Solink AI Agent is deployed with a clear mandate for a specific task, deliverable, or outcome Given the convergence of physical and digital security, AI Agents, not dashboards, are the right unit of enterprise AI deployment. Dashboards typically aggregate data without evaluating the context or importance of the source. Data looks identical whether it comes from 10 sources or 100. In contrast, a Solink AI Agent is deployed with a clear mandate for a specific task, deliverable, or outcome. This approach shifts the focus from passive data visualisation to active intent, creating a direct path of accountability and clear attribution for business results. With dashboards, everyone can see the problem, but nobody owns it. An agent with a mandate either did the job or it did not, and you can audit exactly what it saw and why it acted or did not. Overcoming obstacles to deploy AI agents The primary obstacles to integrating AI Agents into the physical security workflow are change management, building trust, and system interoperability. Physical security requires absolute reliability, which demands rigorous initial configuration to establish trust. Furthermore, Agents are only as effective as the data they can access. Overcoming these hurdles requires comprehensive team training, shifting organisational mindsets, and ensuring seamless integration with existing tools so the Agents have the full context needed to execute tasks accurately and integrate with human workflows seamlessly. Addressing common security challenges Several use cases are driving the deployment of AI Agents among Solink's customers Several use cases are driving the deployment of AI Agents among Solink's customers. Overnight guarding, loss prevention, and store readiness will be the first wave of use cases. These are proven, high-frequency scenarios in which Solink provides pre-built template Agents to address common security challenges out of the box. The second wave of use cases will include highly customisable occupancy tracking, health and safety, and food quality. Pre-built template Agents are coming for these next. In addition, custom, niche operational use cases can be tailored to a specific business environment. Just like hiring a specialised contractor, companies can deploy custom Agents to tackle unique operational challenges rapidly across all locations. Measuring the effectiveness of AI agents The effectiveness of AI Agents can be measured by multiple factors. Core Accuracy, and consistency and accuracy of detections and automated outputs. Business Outcomes delivered, such as reduced inventory loss, reduced fraud, and faster incident resolution. Financial Impact, measured through recovered budget, reduced operational overhead, and increased per-store conversion. There is a perception that AI Agents possess predictive or flawless capabilities, like stopping crime before it happens or operating perfectly in dark, chaotic environments. Not true, says Soukup. AI cannot understand ambiguous requests like "look for suspicious activity." Success requires explicit parameters, tools, and skills, defining what is acceptable, what is unauthorised, and how to handle the gray areas. Another misconception is that Agents need a fundamentally different security model than people. “I run security for this company as well as engineering, and I hold our own Agents to the same standard I would hold a third-party vendor,” says Soukup. “That means least privilege, full audit trails, anomaly detection, random audits, and no action they can't explain after the fact.”

Combining VIVOTEK’s branded video security business with March Networks paves the way for the combined brands to meet customers’ increasing appetite for integrated solutions rather than individual components. The merger brings VIVOTEK's branded video security business together under one operating structure with March Networks’ enterprise-grade video surveillance, AI analytics, and cloud-managed security solutions. Customers now have access to a broader, more integrated portfolio spanning enterprise video management, advanced cameras, edge artificial intelligence (AI), cloud services, recording platforms, and business intelligence, says Net Payne, Chief Sales & Marketing Officer at March Networks and VIVOTEK. Distinct product strategies Given the combined companies, product development, sales, marketing, and customer support can move in step rather than in parallel. March Networks and VIVOTEK were already both part of the Delta Electronics family, but they previously operated as separate businesses with distinct product strategies, teams, and routes to market. March Networks and VIVOTEK announced the merger of their branded video security businesses last spring following Delta Electronics' acquisition of remaining VIVOTEK shares. “Aligning our complementary capabilities lets us innovate faster, simplify engagement, and respond more quickly to a market moving toward AI, cloud and intelligent video,” says Payne. This merger reflects a broader shift across the physical security industry, adds Payne. “Customers no longer see video purely as a tool for reviewing incidents after the fact,” he says. “They expect it to help identify risks earlier, simplify investigations, improve operations, and support better decisions across the organisation.” Cloud video management Meeting customer expectations requires more than bolting AI features onto existing systems Meeting customer expectations requires more than bolting AI features onto existing systems. Rather, it requires cameras, edge intelligence, recording, software, cloud services, and business data working together as one coordinated platform. “By bringing March Networks and VIVOTEK together, we combine deep expertise across the full video technology stack while preserving the relationships, sector knowledge and customer focus both companies have built over many years,” says Payne. “Our goal is to make intelligent video more integrated, scalable, and practical for customers and partners worldwide.” Both entities bring strengths to the combined companies. March Networks brings experience in enterprise software, cloud video management and large-scale deployments; while VIVOTEK brings strength in imaging, camera technology and edge intelligence. Together they seek to ensure more choice when designing systems, a clearer path for future expansion, and technologies that work together more effectively without compromising the reliability, cybersecurity, and support customers expect from both companies. Advantages for channel partners Channel partners gain a broader portfolio to address a wider range of customer requirements, combining components as each deployment demands. Channel partners also benefit from expanded geographic reach, deeper technical expertise, and greater investment in training and enablement. “Importantly, this is designed to be a seamless transition,” says Payne. “Partners keep working with the teams and relationships they already know, while gaining access to new capabilities and certification opportunities. Over time, that alignment should make it easier to design, deploy and support complete solutions.” Because they are established and respected brands, March Networks and VIVOTEK branding will continue to be used. Rebranding is not a goal, and neither identity is being replaced by the other. Coordinated decision-making “The immediate priority is organisational alignment by making it easier for customers and partners to benefit from the combined portfolio,” says Payne. Product branding will continue to reflect the relevant portfolio and market context. As product roadmaps become more closely coordinated, customers can expect greater interoperability and a more cohesive experience, says Payne. Any future branding changes will be managed carefully and communicated clearly. Combining the businesses reduces duplication and enables coordinated decision-making across product strategy, engineering, sales, marketing, operations, and customer support. “Instead of developing capabilities independently, teams can share their expertise, align roadmaps, and direct investment to where it has the greatest customer impact,” says Payne. Combining specialised knowledge globally The combined organisation operates across six continents and more than 75 countries The combined organisation includes more than 300 research and development (R&D) engineers across four Centres of Excellence in Canada, Taiwan, Italy and Poland, thus bringing together a substantial base of specialist knowledge. The unified network also sharpens the ability to prioritise global opportunities, respond to regional needs and bring innovations to market faster. The combined organisation operates across six continents and more than 75 countries, supported by more than 1,100 certified channel partners. That footprint provides greater capacity to support multinational customers while staying responsive to local market needs. Looking ahead, future growth will increasingly come from helping customers turn video into useful, actionable intelligence. “The market is moving beyond conventional surveillance toward solutions combining AI, cloud services, edge processing, video management and operational data — and our new structure brings these together as one connected solution rather than several isolated technologies,” says Payne. Broader technical expertise There will also be closer collaboration among specialists in imaging, hardware, software, analytics, and cloud, which is important given how much customer infrastructure, regulatory, and deployment requirements vary. The companies can support cloud, hybrid, and on-premise environments, giving organisations a practical path toward more intelligent video. More choice comes from bringing together complementary technologies across product groups. Greater scale is achieved through a larger engineering organisation, broader technical expertise and more capacity to invest in innovation. Challenges for the industry at large Looking to the future for the industry at large, the greatest challenge will be managing the rapid growth of AI Looking to the future for the industry at large, the greatest challenge will be managing the rapid growth of AI responsibly, securely and at scale, says Payne. Video systems will generate more data and automate more decisions, but organisations must be able to trust how that intelligence is created, protected, and applied, he adds. “Cybersecurity, privacy, data sovereignty, system interoperability and AI accuracy are more important than ever,” says Payne. Addressing these elements requires expertise across the entire technology stack: from camera and edge processing to recording, cloud infrastructure, video management and analytics. “Together, March Networks and VIVOTEK can coordinate development across all these layers, giving customers flexible architectures that balance innovation with security, transparency and operational control,” says Payne.

IQSIGHT seeks to bring visual intelligence to environments where clarity, reliability, and trust matter the most, says CEO Sabrina Stainburn. Formerly Bosch Video Systems, IQSIGHT is an intelligence-first video security company, combining more than 60 years of engineering expertise with real-time intelligence to help organisations see clearly, act confidently, and improve outcomes in environments when every second matters. While the brand is new, the technology, reliability, and trust behind it are familiar— the products still carry the Bosch name, and the engineering teams remain the same to ensure the continuation of the Bosch legacy. As a result, customers can expect the same standards they rely on today. Embracing emerging technologies IQSIGHT is embracing emerging technologies. “We are applying AI where it delivers value by helping systems understand what is happening and surface the events and patterns that matter most—so customers can detect risk earlier, make faster decisions, and operate with confidence,” says Stainburn. With intelligence at the edge, the cameras act as sensors to secure premises, make buildings safer, and monitor perimeters — without requiring a cloud connection. Edge-based AI also supports integration into existing systems to add visual intelligence without a rip-and-replace — such as adding cameras with visual gun detection outside of entrances or supplementing systems with the ability to detect clothing colour and other attributes. IQSIGHT combines the Bosch video portfolio with new AI-enabled capabilities AI-enabled capabilities IQSIGHT combines the Bosch video portfolio with new AI-enabled capabilities designed to remove blind spots IQSIGHT combines the Bosch video portfolio with new AI-enabled capabilities designed to remove blind spots and support earlier, better-informed decisions. The portfolio continues to include intelligent cameras, such as the FLEXIDOME, AUTODOME, DINION, and MIC models, AI-enabled Intelligent Video Analytics Pro (IVA Pro) offerings, and recording and video management solutions, such as BVMS software. This year, the portfolio will also expand with technologies and solutions built on IQSIGHT’s new intelligence-first platform. Vertical markets that are core to the strategy include government, critical infrastructure, education, and smart cities, all industries closely connected with safety, continuity, and operational performance. In these environments, visual intelligence helps organisations address practical challenges — securing perimeters, enhancing safety, and improving traffic flow — so they can operate securely and efficiently. Visual intelligence helps organisations address practical challenges Operating securely and efficiently “Reliability is essential in these industries, and our cameras are engineered to Bosch quality standards and designed to perform in demanding conditions, including extreme weather, while delivering dependable video and accurate analytics where it matters most,” says Stainburn. “These strengths make our video solutions ideal for any industry where security must be uncompromised.”   IQSIGHT evolves from the sale of Bosch’s security and communications technology product business to European investment firm Triton on June 30, 2025. The product brands for video systems, access control, intrusion systems, and communications systems united under the roof of the new company Keenfinity Group. New organisational structure The Keenfinity Group now operates as a holding company consisting of four businesses In late 2025, Keenfinity Group introduced a new organisational structure designed to unlock the next chapter of growth and innovation. The Keenfinity Group now operates as a holding company consisting of four businesses, including the video systems business now called IQSIGHT. Bosch has a long history of partnerships and integrations, and partnerships will remain essential to how IQSIGHT delivers value and flexibility for customers. “We work closely with technology partners to ensure customers can use visual intelligence within the platforms and architectures that best fit their operations,” says Stainburn. Secure-by-design approach Deep integrations include VMS platforms, such as Genetec and Milestone, thus enabling real-time insights across on-premise and cloud environments. This approach gives customers choice — without compromising performance, security, or reliability, according to IQSIGHT. “Continually strengthening our existing partnerships is vital, and we regularly add capabilities to these integrations to deliver new features to enhance security and safety for customers,” says Stainburn. “Cybersecurity is not a feature for us — it’s a foundation,” Stainburn emphasises. “As video systems become more connected and intelligence moves closer to the edge, trust must be designed in from the start. We take a secure-by-design approach across our hardware, software, and integrations. That means protecting data at every stage — from capture to analysis to delivery.” Combining sight and intelligence Just as important, the company works closely with partners and customers to ensure systems fit into their broader security and IT strategies. “When organisations rely on video to make critical decisions, security and reliability must be non-negotiable,” says Stainburn. Stainburn sees video as evolving from traditional surveillance into “visual intelligence” — moving from simply recording events to understanding what is happening in real time. By combining sight and intelligence, organisations can see patterns, giving them the power to predict events that may happen. Proactively addressing risks Stainburn sees video as evolving from traditional surveillance into “visual intelligence” Traditionally, video security was based on video surveillance — an investigative tool for users to review what has already happened. With AI, users can take a different approach — looking at patterns to better secure their premises and have the foresight to intervene before incidents escalate. AI helps systems understand what is happening in a scene, enabling them to discern between a person standing at a train platform and an individual vandalising a train platform, someone holding a power drill versus someone holding a gun. “This level of visual intelligence brings clarity to unfolding events to assist users in proactively addressing risks,” says Stainburn. AI-enabled video systems With foresight, end users can prevent those events from occurring or other issues from escalating. The ability to discern patterns can also influence decisions around safety, resource use, and the customer experience, says Stainburn. “While security will always remain core, we expect visual intelligence to play an increasingly important role in improving operational efficiency across many environments over the next five years.” Not all AI-enabled video systems are equal. Edge, cloud, and GenAI-based tools have different strengths and selecting one approach over another depends on the application or the problem customers need to solve. IQSIGHT works closely with integrators and end users to understand the challenges they are addressing and to provide guidance on the best AI approach to reduce risks, lower response times, and improve operations. Proof of concept projects are important to demonstrating performance in the real world. That’s where IQSIGHT gains an advantage with solutions that deliver reliable results even in challenging conditions, says Stainburn.

Genetec Inc, the pioneer in enterprise physical security software, announces Cairo Bank has successfully deployed the Genetec Security Center platform transforming how the financial institution monitors, manages, and optimises operations across one of Egypt’s largest branch networks. Cairo Bank is one of the largest and oldest financial institutions in Egypt, serving over three million customers through more than 230 branches. The security advancement was driven by new regulatory requirements from the Central Bank of Egypt, alongside Cairo Bank’s broader digital transformation agenda aligned with Egypt Vision 2030. Beyond compliance, the bank needed a scalable operational intelligence foundation to strengthen oversight, improve customer experience, and support long-term expansion and financial inclusion. Necessary operational foundation The implementation unifies video surveillance, access control, and intrusion detection into a single platform, allowing operators to centrally manage more than 6,000 cameras across 122 active branches, with deployment across the full network nearing completion. The platform provides the necessary operational foundation for a centralised Command and Control Room, where operators can monitor branch activity, coordinate response, and support decision-making across the institution. The system also separates operational responsibilities. IT and security teams can monitor device health and system status without accessing sensitive video feeds, supporting strict data governance and privacy requirements. “Unification and scalability were just the starting points. From day one, I knew we wanted functionalities that add value to all aspects of our operations. Security Center delivered everything we wanted in one easy-to-use solution,” said Major General Hesham Tawfiq, Head of Security at Cairo Bank. Enhancing operational consistency Beyond traditional surveillance, the platform introduces automation and analytics capabilities that support both security and operational decision-making across its branch network. These capabilities are now embedded across the entire branch network, helping Cairo Bank strengthen compliance reporting, improve risk detection, and enhance operational consistency at scale. The platform also provides insights into branch activity patterns, customer flow, and operational trends, extending the value of security data beyond incident monitoring while keeping governance and operational control central to the deployment. Existing infrastructure investments Security Center’s open architecture allowed Cairo Bank to integrate best-of-breed hardware while preserving existing infrastructure investments. It also enables the bank to add technologies and expand the deployment over time without standardising on a single hardware provider. “We are honoured to work with a forward-thinking institution like Cairo Bank that continuously seeks new ways to leverage technology,” said Firas Jadalla, Regional Director, Middle East & Africa at Genetec Inc. “By unifying systems, the bank is building a consistent operational foundation for its branch network, allowing it to respond to changing regulatory and operational requirements while retaining control over how its environment evolves.” Providing technical support Integrated Technics, the systems integrator responsible for delivering the project, led the proof of concept, system design and implementation. The company continues to provide technical support and system optimisation as the deployment expands. “The Command and Control Room gives Cairo Bank a real-time operational hub built on Security Center, bringing video surveillance, access control and intrusion detection into a single interface. This enables operators to monitor activity across the branch network, coordinate responses and make faster, more informed decisions,” said Walid Alagamy, CEO of Integrated Technics.

Introduction - Lightkeepers of Henry County is a grassroots nonprofit organisation based in New Castle, Indiana. It began informally in 2020 with a community vigil, where organisers realised that local residents wanted more activities centred on culture, diversity, and understanding. Lightkeepers became a registered 501(c)(3) nonprofit in 2023 and soon afterward acquired its own building. Guided by its core values of equity, education, diversity, and empathy, Lightkeepers aims to provide a safe place where everyone in the community feels appreciated and has a sense of belonging. Its programs focus on marginalised communities, including low-income residents, people with disabilities, and the LGBTQIA+ community. The organisation hosted the first Juneteenth celebration in Henry County, organises New Castle Pride, and runs food and blanket drives, festivals, and community meetings. Following historic flooding in the area, it is also hosting home damage assessments for affected residents. Limited police patrols The challenge - Lightkeepers is based in the former Westminster Community Center, a two-story cement building that has long been a staple of the neighbourhood. Over the years, it has served as an elementary school, a community center with after-school programs and classrooms, and most recently a food pantry. The building includes a large gym, several ground-floor rooms, an upstairs kitchen, classroom area, and offices, and an attached garage. Before Lightkeepers took it over, the building had been largely vacant, opening for only a few hours, two days a week, for food distribution. It is located in a low-income area with limited police patrols, and the parking lot was so poorly lit that the team repaired the light themselves. A city park directly behind the building had become a meeting place for illegal and unsafe activity. Limited police patrols Today, the building is in use throughout the day. With no set opening hours, it hosts fundraisers, community meetings, training sessions, birthday parties, and baby showers, with anywhere from four to more than 120 people inside at any one time. Festivals and other events also take place in the parking lot. During summer 2026, Lightkeepers partnered with fellow nonprofit Live Coalition to run the Hangout Hub, a weekday program offering activities and free meals for children aged 10 and over. Lightkeepers needed a way to protect the building and its contents, and to keep children and visitors safe while they were on-site. Board members, who often come and go outside of normal hours, needed to see what was happening in the building and parking lot before arriving or leaving. As an older building with boiler heating, the property was also at risk from problems that could go unnoticed when nobody was there. “After we acquired the building, we knew that we would need to be able to watch what we had, because of the neighbourhood it’s in. We definitely needed some sort of security, and we wanted safety for the kids in the gym,” says Mary Nicholson Tait, President, Lightkeepers of Henry County. Monitored intrusion detection The solution -Lightkeepers worked with 3xLOGIC and SONITROL to install video surveillance and monitored intrusion detection across the building, parking lot, and perimeter. The system was completed in 2024. A mix of 3xLOGIC indoor and outdoor cameras watches the building inside and out. A 360-degree camera mounted in the center of the gym ceiling gives full visibility of the space, while a camera in the entrance lobby covers the main entry point. Outside, cameras cover each side of the building, including edge-based deep learning cameras that, if required, can detect people and vehicles and identify details such as vehicle make, model, and colour. Deep learning analytics A 3xLOGIC VISIX 5MP InterACT camera on the front of the building overlooks the parking lot. The camera combines high-quality video with edge-based deep learning analytics and built-in deterrence features, including sirens, white or red and blue lights, two-way audio for talk-down, and custom messaging. Its analytics can detect loitering, intrusion, and vehicles in prohibited areas, with real-time alerts allowing potential incidents to be addressed early. SONITROL’s patented audio intrusion sensors inside the building provide 24/7 monitored intrusion detection. When a sensor is triggered, SONITROL operators can listen in to verify activity and dispatch police when required. Allowing potential incidents Mary can view live footage remotely using the 3xLOGIC mobile app on her phone and access the cameras from a desktop workstation in her office at the building. The SONITROL app, meanwhile, may be used on-site to arm and disarm the alarm system. “I’ve got the desktop set up in my office at the building, so if we have activities in the gym, we don’t have to go down and see what’s going on. We can just click on the camera and see what’s happening,” explains Mary. Monitored intrusion detection Results gained - Since installation, Lightkeepers can see what’s going on at the building from anywhere. Mary regularly uses the mobile app to keep an eye on the parking lot, and because the team does not keep regular business hours, board members can check the cameras before heading out to their cars at night. “We’ve got a lot of women on our board, and we’re over there at all hours. It’s nice for everybody to be able to see what they’re about to walk into before they leave the building,” says Mary. Late one Sunday night, an intruder forced their way in through the gym door. SONITROL’s monitored intrusion detection picked up the activity, operators called Mary, and police were dispatched. Officers were at the building before Mary, who lives five minutes away, could get there. The intruder fled without taking anything. Low winter temperatures In another incident, during unusually low winter temperatures, copper pipes in the building burst. SONITROL’s sensors detected the noise and alerted the team, and Mary checked the lobby camera on the 3xLOGIC mobile app, where she saw water coming out of the room. This meant the team could get someone to the building quickly and limit the damage. No repainting or structural repairs were needed, and no fittings needed to be thrown away. “Had it not been for the security system, we would not have known about the flooding. I was able to look from my app and see there was water, and we were able to get over there and take care of the problem. It saved us a lot of money in repairs and made a huge difference,” explains Mary. Deter nuisance activity The cameras, the repaired light, and the extra activity on-site have helped deter nuisance activity in the wider area, so the park behind the building is now somewhere local children can play. Residents across the street have welcomed the cameras, reporting fewer people coming into their yards and a decrease in illegal activity. “We were afraid they were going to be so mad at us because there were cameras over here. It was completely the opposite. The neighbours were really happy that they could see the cameras, because it provided safety for their properties. They actually thanked us,” Mary concludes. Additional camera coverage Future plans - Lightkeepers is preparing to partner with the Boys and Girls Club to deliver after-school programs from the building, to bring more young people on-site regularly. The organisation is also working with its integrator to assess additional camera coverage and to make full use of the InterACT camera’s siren, talk-down, and custom alarm features to actively deter unwanted activity in the parking lot.

Atyrau, one of Kazakhstan’s key regional cities, has been steadily advancing its urban development while facing growing demands on its road and traffic infrastructure. As vehicle volume increased and urban mobility became more complex, the city needed a smarter, more efficient way to manage traffic flow, improve road safety, and support the daily movement of residents, commuters, and pedestrians. In response, Dahua Technology delivered an intelligent signal control solution designed to enhance city infrastructure, improve mobility, and contribute to a safer and more sustainable urban environment. Critical traffic management Located in western Kazakhstan, Atyrau plays an important role as a regional economic and transportation hub. With continuous urban growth, the city’s roads have become increasingly busy, especially during peak hours. However, parts of the region’s road infrastructure remained insufficient, with some major roads lacking adequate traffic signs and signal lights. This created challenges for both vehicles and pedestrians, making traffic management more difficult and increasing safety risks across key intersections. Before the project, Atyrau faced several critical traffic management pain points Before the project, Atyrau faced several critical traffic management pain points. Congestion during peak hours had become increasingly prominent, requiring a cost-effective and flexible signal control system that could adapt to different road scenarios. In addition, unclear traffic lights and gaps in traffic management contributed to disorderly traffic conditions, including a serious chain collision involving nearly 100 vehicles in 2025. Increasing maintenance difficulty The city also needed a solution that would be easy to deploy and maintain. Many mainstream signal control systems are technically complex, which can increase maintenance difficulty and operational costs. For a growing city like Atyrau, the government required a practical system that could be quickly deployed, remotely commissioned, and adjusted with minimal disruption to citizens’ daily lives. To address these challenges, Dahua provided an intelligent traffic signal control solution combining signal controllers, signal lights, and traffic flow cameras. The system uses AI-powered traffic flow analysis to predict and manage traffic conditions with high detection accuracy, even in complex road environments. By synchronising traffic flow data in real time across multiple intersections, the system can dynamically adjust signal timing and generate optimised timing plans. Adaptive control capability A key advantage of Dahua’s solution is its simple deployment and adaptive control capability A key advantage of Dahua’s solution is its simple deployment and adaptive control capability. The system is designed to be easy to install, debug, maintain, and optimise, allowing traffic control strategies to be adjusted within seconds. This flexibility helps traffic departments respond more effectively to changing road conditions while reducing the burden on traffic enforcement and management teams. Dahua also provided professional traffic signal services, including green wave optimisation and traffic management support. Through its expert team and technical assistance, Dahua helped launch the first signal control demonstration project in the Eurasia region, strengthening local smart transportation capabilities and expanding the ecosystem of technical cooperation. The project also established a replicable model for medium-sized cities across Central Asia and other emerging markets, demonstrating how AI-powered urban mobility solutions can improve transportation efficiency, road safety, and sustainability with practical investment efficiency. Key adaptive intersections Following the deployment of the AI-driven intelligent traffic signal control system, Atyrau achieved significant improvements in urban mobility efficiency and traffic operations. Based on preliminary operational observations and traffic flow analysis at key adaptive intersections, peak-hour traffic efficiency increased by more than 15%, while average vehicle delay time was reduced by approximately 20%. The adaptive signal optimisation capability also improved traffic throughput across major corridors by an estimated 12–18%, helping reduce congestion during busy periods. Atyrau achieved significant improvements in urban mobility efficiency and traffic operations By enabling real-time traffic analytics and dynamic signal coordination, the project reduced unnecessary vehicle idling time by an estimated 18%, contributing to lower fuel consumption and carbon emissions. Operationally, the intelligent traffic management framework reduced manual traffic intervention requirements by approximately 30%, allowing local traffic authorities to respond more efficiently to changing road conditions through data-driven decision-making. Greener urban environment Beyond traffic efficiency, the project brings wider value to the city and its residents. Smoother traffic flow helps reduce unnecessary idling and emissions, contributing to a greener urban environment. Safer and more orderly intersections improve mobility for drivers and pedestrians, while intelligent infrastructure supports the city’s long-term vision of digital transformation. By combining AI, real-time data, and adaptive signal control, Dahua’s solution helps Atyrau move toward a smarter, safer, and more sustainable future.

TECOM Group has enhanced security and accessibility across several of its flagship developments in Dubai, including Dubai Media City, with the installation of advanced Gunnebo Entrance Control solutions. Since its establishment in 1999, TECOM has shaped Dubai’s landscape as a hub for business and innovation. Its ten business districts, including Dubai Internet City, Dubai Knowledge Park and Dubai Design District (d3), are home to nearly 12,000 companies employing more than 124,000 people. Entrance control solution Developments like Dubai Media City welcome thousands of people every day, serving as both workplaces and collaborative hubs where ideas and intellectual property are shared. This made it essential for TECOM to implement an entrance control solution capable of maintaining robust security while preserving the smooth flow of people and the open, professional atmosphere expected across its developments. Following a competitive tender, Gunnebo Entrance Control was appointed to combine advanced entrance control, seamless integration with wider access control systems and a sleek design suited to modern commercial environments. More than 40 SpeedStile FLs gates were installed across several buildings, chosen for their performance, adaptability and ability to support high volumes of daily movement without compromising the visitor experience. Access control technology The SpeedStile FLs features a slim, contemporary appearance designed to complement modern commercial spaces. Beyond aesthetics, it incorporates advanced single-person detection systems, monitoring tailgating, piggybacking and unauthorised attempts to access secure areas. Audible alerts assist on-site teams, while third-party integration ensures compatibility with existing access control technology, including group movement through card stacking capabilities. For TECOM, this blend of security technology and design has delivered both reassurance and efficiency. By implementing SpeedStile FLs across its developments, the Group has strengthened security while preserving the collaborative and welcoming environment that defines its business communities. Fadi Yakoub concluded: “TECOM communities attract some of the world’s biggest names alongside dynamic start-ups, making them vital contributors to the region’s knowledge and creative economy. We are proud of our long-term partnership to deliver seamless entrance control solutions across their developments. The SpeedStile FLs provides flexible, reliable management of people flow, while also creating a welcoming and professional first impression for business communities.”

Genetec Inc., the global pioneer in enterprise physical security software, announces that TEPCO Power Grid has deployed Genetec™ Security Center as the foundation for a next-generation physical security platform that supports its broader digital transformation strategy and scales with its growing operational requirements. The platform will centralise management of more than 30,000 cameras and support future innovation across the TEPCO Power Grid network of 1,600 substations and service centers. TEPCO Power Grid manages and operates the transmission and distribution network that delivers electricity from power plants to homes and businesses across the Tokyo metropolitan area. The company is using advanced technologies to improve operational efficiency, strengthen disaster response, and modernise critical infrastructure. Modernising critical infrastructure As its camera network expanded over the years, TEPCO Power Grid needed a platform capable of supporting large-scale camera management, integrating with image analysis technologies, and expanding access to video across a broader range of devices. After evaluating several options, the company selected Genetec Security Center for its functionality, scalability, proven track record, and customisation capabilities through its software development kit. “The response from users has been very positive, and we're already seeing new ideas emerge for how the system can be used across the organisation. Beyond supporting our current operations, we see an opportunity to leverage accumulated video data alongside AI technologies to support future operational and technology initiatives, and we look forward to continuing our collaboration with Genetec,” said Tomoyuki Soma, Group Manager, System Development General Affairs Group, System Development Center, DX Promotion Department, TEPCO Power Grid. Improving operational efficiency TEPCO Power Grid selected Security Center for its scalability and open architecture. The platforms broad camera support allowed the company to bring together camera models from multiple manufacturers into a unified environment, helping preserve existing hardware investments while giving teams room to evolve. The Security Center software development kit also enables the company to customise the system and integrate additional technologies as requirements evolve. Security Center gives TEPCO Power Grid a unified view of its camera network while allowing teams across the region to support sites in their respective areas. Activities such as adding cameras and updating maps, which were previously managed centrally, can now be performed by individual workplaces, helping improve operational efficiency. Digital transformation strategy Authorised personnel can also use the Security Center web app to view video from computers and mobile devices. During an incident or emergency, managers and field teams can remotely assess the situation and coordinate their response. The platform also helps teams identify camera malfunctions across the network, making it easier to locate and address issues TEPCO’s 1,600 geographically dispersed sites. In addition to video management, the company sees potential opportunities to leverage accumulated video data and integrate emerging technologies as operational requirements evolve. The company is also evaluating additional capabilities available within the Security Center platform as part of its longer-term digital transformation strategy.

The Honourable Society of Lincoln’s Inn is one of the four Inns of Court and operates as an active and thriving society of lawyers, sprawling across 11 acres in central London and dating as far back as 1422. The title of “Lincoln’s Inn” refers both to the Society and the location, which houses the Society’s own facilities, numerous barristers’ chambers and several solicitors’ offices. The Inns of Court originally provided accommodation for law students who learned their craft by attending court. Different levels of security Today, the Inns exist to aid students in pursuing the legal profession and serve as landlord, custodian of historic buildings, banqueting and events venue, and tourist attraction. To fulfill these many functions, Lincoln’s Inn required security that would meet their own high standards while protecting buildings that had been in continuous operation for centuries. As the Inn not only provides services to law students, but also operates as an attraction and a hosting venue, many different levels of security need to be in place for a variety of users—full-time employees, temporary contractors, event staff, students, and others. For this reason, it was essential that Lincoln’s Inn have a comprehensive system to track and monitor their many keys for the extensive venue. Improving key control For some time, keys at Lincoln’s Inn were managed manually through an analogue system, with staff retrieving keys from an open cabinet and recording key usage with pen and paper. However, because at times manual recordkeeping can be less than diligent, this allowed for confusion as to who had what keys when, and made it possible for keys to be stashed away or used by unauthorized persons. With the variety and quantity of people moving throughout Lincoln’s Inn on any given day, a more secure solution was needed. To update and improve key control, Chief Porter Nicholas Bracey turned to the KeyWatcher Touch key control system by Morse Watchmans. Key storage and management “KeyWatcher Touch provides us with a fully secure means of key storage and management. We considered a number of products on the market and found the Morse Watchmans solution to be the most flexible and easy to use system,” said Mr. Bracey. “The high quality and ease of scalability were two of the top features we required, and the KeyWatcher Touch was a perfect fit for our key control needs.” Lincoln’s Inn installed two KeyWatcher Touch units configured for a total of 192 keys or keyrings in January 2016, and the system has been in daily use since the installation. It utilizes the Inn’s IT network and is fully integrated with the PCs in the security office and the office of the Chief Porter in order to provide maximum flexibility and ease of use. Providing maximum flexibility Tracking keys as they were removed and returned was a top concern, so the ability of the KeyWatcher to record who has removed what key and when was exceptionally important. “The keys are always secure, rather than being openly accessible to staff. There is no longer paperwork to be managed for logging, it is all taken care of with the KeyWatcher software,” continued Mr. Bracey. “Audits and reports are fast and accurate, and it has led to our staff becoming more responsible overall.” KeyWatcher Touch has provided Lincoln’s Inn with the functionality and security it requires to easily manage its 192 keys, while also providing an easily accessible audit trail. In addition, the system has proven hardy and resilient in daily use over two years. “We have had continuity with Morse Watchmans since day one,” finished Mr. Bracey. “Demonstrations of function, installation, and training were all handled almost entirely by the same representative, in addition to subsequent orders. The continuously exceptional service has ensured that we were getting exactly the product that would best serve Lincoln’s Inn and provide us with the security we need.” KeyWatcher Touch Features: Email and SMS Notifications Scheduled Reports via Email or SMS Centralised User Database Scalable, Modular Design

Critical national infrastructure encompasses sectors such as energy, utilities, healthcare, and data centers – environments that underpin economic stability and public safety. With so much at stake, the importance of effective security systems is that much higher. We asked our Expert Panel Roundtable: What are the unique aspects of the critical infrastructure market, and how should the security industry adapt?

Biometrics today provide better security and frictionless user experiences. Biometric identifiers like fingerprints, facial recognition, and iris scans are unique and difficult to forge. They eliminate the vulnerabilities of traditional authentication and streamline secure access control. Identity verification reliably protects sensitive digital information and physical entry. We asked our Expert Panel Roundtable: How is the role of biometrics evolving in physical access control?

Like other disciplines in the world of corporate security, executive protection is evolving from reactive to proactive. Unlike reactive bodyguards, modern executive protection professionals use a proactive approach focused on risk mitigation, advance planning, and threat intelligence to prevent incidents before they happen. What is the role of technology? We asked our Expert Panel Roundtable: How can physical security technology promote better executive protection?