SDS introduces ResponderLink to revolutionise emergency notification for active shooter events

Shooter Detection Systems (SDS), an Alarm.com company and a pioneer in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement the enhanced situational intelligence they urgently need to save lives.

Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching centre, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols. 

Advanced situational awareness

ResponderLink also enables the delivery of alerts to a customer-defined list of stakeholders and the integrator servicing the location. By opening the lines of communication between first responders and facility managers, ResponderLink aids in the overall coordination of emergency response to the location.

Leveraging Noonlight’s emergency response call centre, trained safety agents provide 911 operators access to a live web dashboard showing shot details, location, and progression as an incident unfolds.

First responders on the way to the scene are empowered with ongoing updates for advanced situational awareness when approaching an active threat. For SDS customers, ResponderLink completes the circle as an all-in-one system for unparalleled gunshot detection, 911 notification, and emergency response coordination.

False gunshot detections

Active shooter incidents require extraordinary speed and coordination between 911 dispatch" “Active shooter incidents require extraordinary speed and coordination between 911 dispatch and first responders,” said Rich Onofrio, Chief Technology Officer. “Our new ResponderLink transforms emergency communication and response by linking real-time gunshot intelligence to the first critical seconds of an incident. This has game-changing potential to save lives.”

“We’re excited to partner with SDS, a technology that eliminates the frenzy of false gunshot detections and further protects people in the most prevalent and heartbreaking threat facing our schools and businesses today,” said Zach Winkler, President of Noonlight.

Zach Winkler adds, “Our ability to quickly communicate the exact location and progression of gunshots throughout a building or campus is critical to empowering first responders, reducing response times, and saving lives. It’s a powerful integration, and one that certainly furthers our mission.”

Offering product demonstrations

By streamlining notification and equipping first responders with live data, ResponderLink enables law enforcement and EMS to approach active shooter events with the highest level of preparation to swiftly neutralise threats. As part of the standard SDS subscription, ResponderLink is now available to all new and existing customers.

SDS will be offering product demonstrations including ResponderLink at the Global Security Exchange 2023 event in Dallas, Texas, USA, from September 11-13, 2023.