DNAKE cloud intercom: Enhance parcel security

As online shopping has increased, they’ve seen significant growth in parcel volumes in recent years. In places like residential buildings, office complexes, or large businesses where parcel delivery volumes are high, there is a growing demand for solutions that ensure parcels are kept safe and accessible.

It’s essential to provide a way for residents or employees to retrieve their parcels at any time, even outside of regular business hours.

Packages and deliveries

A package room is a set area within a building where packages and deliveries are stored temporarily

Investing in a package room for the building is a good option. A package room is a designated area within a building where packages and deliveries are stored temporarily before being picked up by the recipient. 

This room serves as a secure, centralised location to handle incoming deliveries, ensuring they are kept safe until the intended recipient can retrieve them and it might be locked and accessible only by authorised users (residents, employees, or delivery personnel).

Why need a package room with the cloud intercom solution?

While there are many solutions to secure the package room, the cloud intercom solution is one of the most popular options on the market. They may wonder why it is so popular and how it works in practice. Let’s dive into the details.

What is the cloud intercom solution for the package room?

The intercom system logs the delivery and send a real-time notification to the resident via a mobile app

When talking about the cloud intercom solution for package rooms, it typically means an intercom system designed to enhance the management and security of package delivery in residential or commercial buildings. The solution includes a smart intercom (also known as a door station) installed at the entrance of the package room, a mobile application for residents, and a cloud-based intercom management platform for property managers.

In residential or commercial buildings with a cloud intercom solution, when a courier arrives to deliver a package, they enter a unique PIN provided by the property manager. The intercom system logs the delivery and send a real-time notification to the resident via a mobile app. If the resident isn't available, they can still retrieve their package at any time, thanks to 24/7 access. Meanwhile, the property manager monitors the system remotely, ensuring everything runs smoothly without the need for constant physical presence.

Why the cloud intercom solution for rooms is popular now?

A package room solution integrated with an IP intercom system offers enhanced convenience, security, and efficiency for managing deliveries in both residential and commercial buildings.

It reduces the risk of package theft, streamlines the delivery process, and makes package retrieval easier for residents or employees. By incorporating features like remote access, notifications, and video verification, it provides a flexible and secure way to manage package delivery and retrieval in modern, high-traffic environments.

Streamline property managers’ work

Many IP intercom manufacturers, like DNAKE, are keen on the cloud-based intercom solution

Many IP intercom manufacturers, like DNAKE, are keen on the cloud-based intercom solution. These solutions included both a centralised web platform and a mobile app designed to improve intercom management and offer a smarter living experience for users. Package room management is just one of the many features offered. With a cloud intercom system, property managers can remotely manage access to the package room without the need to be on-site.

Through the centralised web platform, property managers can: 1) Assign PIN codes or temporary access credentials to couriers for specific deliveries. 2) Monitor activity in real-time via integrated cameras. 3) Manage multiple buildings or locations from a single dashboard, making it ideal for larger properties or multi-building complexes.

Convenience and 24/7 access

Many smart intercom manufacturers offer mobile apps designed to work in conjunction with IP intercom systems and devices. With the app, users can remotely communicate with visitors or guests on their property via smartphone, tablet, or other mobile devices. The app typically provides access control to the property and allows users to view and manage visitor access remotely.

But it’s not just about door access for the package room—residents can also receive notifications through the app when packages are delivered. They can then retrieve their packages at their convenience, eliminating the need to wait for office hours or be present during delivery. This added flexibility is especially valuable for busy residents.

• No more missed packages: With 24/7 access, residents don't have to worry about missing deliveries.
• Ease of access: Residents can retrieve their packages at their convenience, without depending on staff or building managers.

Surveillance integration for an extra layer of security

Integration between an IP video intercom system and IP cameras is not a new concept

Integration between an IP video intercom system and IP cameras is not a new concept. Most buildings opt for an integrated security solution that combines surveillance, IP intercom, access control, alarms, and more for all-around protection. 

With video surveillance, property managers can monitor deliveries and the access points to the package room. This integration adds an extra layer of security, ensuring that packages are stored and retrieved safely.

How does it work in practice?

• Property Manager Setup: The property manager uses an intercom web-based management platform, such as DNAKE Cloud Platform, to create access rules (e.g. specifying which door and time are available) and assign a unique PIN code to the courier for package room access.
• Courier Access: An intercom, like the DNAKE S617 door station, is installed next to the door of the package room to secure access. When couriers arrive, they will use the assigned PIN code to unlock the package room. They can select the resident’s name and enter the number of packages being delivered on the intercom before dropping off the packages.
• Resident Notification: Residents are notified via push notification through their mobile app, such as Smart Pro, when their packages are delivered, keeping them informed in real-time. The package room is accessible 24/7, allowing both residents and employees to retrieve packages at their convenience, even when they're not at home or in the office. There's no need to wait for office hours or worry about missing a delivery.

What are the benefits of the cloud intercom solution for a room?

• Reduced Need for Manual Intervention: With secure access codes, couriers can independently access the package room and drop off deliveries, reducing the workload for property managers and improving operational efficiency.
• Package Theft Prevention: The package room is securely monitored, with access restricted to authorised personnel only. The S617 Door Station logs and documents who enters the package room, greatly minimising the risk of theft or misplaced packages.
• Enhanced Resident Experience: With secure access codes, couriers can independently access the package room and drop off deliveries, reducing the workload for property managers and improving operational efficiency.

Conclusion

To conclude, the cloud intercom solution for package rooms is becoming popular because it offers flexibility, enhanced security, remote management, and contactless delivery, all while improving the overall experience for residents and property managers.

With the growing reliance on e-commerce, increased package deliveries, and the need for smarter, more efficient building management systems, the adoption of cloud intercom solutions is a natural step forward in modern property management.