Aeroturn LLC, global turnstile manufacturer that offers 100% Made in The USA turnstiles, has announced that the company will be returning to the ISC East 2019 show once again to showcase its groundbreaking turnstile solutions to the East Coast in booth #550. The show will take place at the Jacob Javits Center on November 20th and 21st 2019 from 10 a.m. to 5 p.m. and 10 a.m. to 4 p.m. ISC East is the Northeast’s largest security trade show where over 7,000 security and public safety profes...
Boon Edam Inc., a global provider of security entrances and architectural revolving doors, announced they are demonstrating an integrated optical turnstile solution in booth #703 at the ISC East exhibition in New York City. ISC East is the largest security trade show in the Northeast region of the US, bringing together 7,000 security and public safety professionals with over 300 leading security brands for the 2-day event. Boon Edam is also the official turnstile sponsor of the show, which runs...
Tools such as standard operating procedures (SOPs) and checklists ensure that every factor is considered when installing a physical security system – or do they? Security system installations are detailed projects, and any overlooked detail is a missed opportunity to make the system better. We asked this week’s Expert Panel Roundtable: What is the most overlooked factor when installing physical security systems?
The statistics are staggering. The death tolls are rising. And those who now fear environments that were once thought to be safe zones like school campuses, factories, commercial businesses and government facilities, find themselves having to add the routine of active-shooter drills into their traditional fire drill protocols. The latest active shooter statistics released by the FBI earlier this year in their annual active-shooter report designated 27 events as active shooter incidents in 2018...
Boon Edam Inc., a pioneer in security entrances and architectural revolving doors, announces they are emphasising the theme of tailgating mitigation and integration in booth #1103 at the GSX (formerly ASIS) exhibition in Chicago, Illinois from September 10-12. GSX is an annual event that brings together over 20,000 participants from across the security profession for a week of networking, educational opportunities and discovering the latest security solutions. Boon Edam is also the official tur...
Smarter Security, the intelligent entrance controls company, has announced new optical technology that reduces the risk of “sidegating” when two people attempt unauthorised side-by-side entry through a turnstile. Layered security strategy Jeff Brown, Chief Executive Officer at Smarter Security, says “Security teams must approach insider threats and collusion with a layered security strategy that starts at the front lobby. This innovative optical turnstile technology available...
Most people working in the security industry are familiar with the term ‘tailgating’, but what about ‘sidegating’? For Integrated Design Limited (IDL), manufacturers of Fastlane turnstiles, this new term refers to the act of two people attempting unauthorised side-by-side dual entry through an entrance control system, and it has only recently become relevant due to the advent of wider turnstile lanes. Install turnstile lanes IDL developed extensions to their range of Fastlane Speedgates In response to changing regulations and to meet customer demands for wider lanes for both pedestrian and wheelchair users’ comfort, IDL developed extensions to their range of Fastlane Speedgates, launching the Glassgate 155 at the end of 2017 and, most recently, the Glassgate 400 Plus. Both models enable Fastlane customers to install turnstile lanes of up to 1200mm wide, significantly wider than the standard 660mm and 914mm DDA and ADA compliant lanes that have previously been supplied. But, with the development of wider lanes came the potential for ‘sidegating’. Driven by this emerging security risk, IDL developed new optical technology which will be demonstrated in the Fastlane Glassgate 400 Plus model at IFSEC 2019, and they invite you to put this latest innovation to the test on their stand - IF330. Comfortably fit wheelchairs “Developing Speedgates that are wide enough to comfortably fit wheelchairs, including sports wheelchairs - which are wider than standard wheelchairs - means that the lanes are also wide enough to easily fit two pedestrians through, side-by-side,” comments Tony Smith, Major Accounts and Marketing Manager at Integrated Design Limited. Our in-house engineers have developed technology, which will be on display at IFSEC" “Most turnstiles are unable to detect this kind of behaviour, so for individuals wanting to attempt unauthorised access – whether they have harmful intentions or not - this presents an opportunity. Our in-house engineers have developed technology, which will be on display at IFSEC, that is capable of preventing this from happening.” The new technology being showcased at IFSEC is part of IDL’s policy of continuous improvement to its products and services, including wider redevelopment of IDL’s optical system which is purpose designed and built by IDL’s in-house engineers for exclusive use in Fastlane turnstiles. Authorise entry “Behind the beautiful exterior of a Fastlane turnstile, the intelligent infrared matrix that drives the decision to authorise entry makes thousands of calculations per second based on speed of passage, luggage being carried or pulled, distance to the authorised pedestrian and direction of movement,” continues Tony. “We’re constantly reviewing the way the intelligence interprets what it sees in a lane to further enhance our already market-leading optical system, with further developments due to be announced soon.” “In the past, when we have taken new products to shows, we have had a few visitors thinking that they can beat our systems and we always welcome the challenge,” concludes Tony. If you would like to see a live demonstration of the Fastlane Glassgate 400 Plus and test its capabilities, it will be on show at IFSEC, 18-20 June 2019 at ExCeL, London, on stand IF330.
Boon Edam Inc., a pioneer in security entrances and architectural revolving doors, announced that in alignment with their ongoing policy to certify products to North American standards, the Trilock 3-arm tripod turnstile models have been tested and certified to conform with UL (United Laboratories) Standard 294 and CAN/ULC S319 for Canada. UL Standard 294 and CAN/ULC S319 (the harmonised standard in Canada) are the prevalent industry standards for ensuring the safe operation of access control equipment in the United States and Canada. While all of Boon Edam’s products currently conform to CE (the European Union standard of safety and operation), the company continues to invest in UL certification for all door and turnstile products sold in the Americas to align with North American standards and ultimately streamline installation for their customers. Preventing tailgating in traffic conditions The 3-arm turnstiles rugged construction has provided a dependable way to deter tailgating in traffic conditionsThe Trilock 60 and Trilock 75 waist-high turnstiles have been a pair of reliable workhorses since the 1980s when they were built by Tomsed Corporation, a US-based company acquired by Boon Edam in 2005. These 3-arm turnstiles have been installed to control traffic in a wide variety of applications in the Americas including amusement parks, stadiums, public transit and universities. For many years, their rugged construction has provided a dependable way to deter tailgating in abusive traffic conditions, both indoors and out. Optional features like colour finishes, platforms and wheels, and coin collectors allow organisations to customise the tripod turnstiles to fit any lobby or brand. UL-certified and tested products “Today’s business climate places a premium on risk mitigation and Boon Edam has always emphasised safety around the globe,” says Greg Schreiber, Senior Vice President of Sales at Boon Edam Inc. “When our products conform with UL standards, our North American customers can know that a well-established, 3rd-party has rigorously tested them and confirmed they operate safely at any location.” UL was founded in 1894 and today helps companies demonstrate safety and confirm compliance. Services offered by UL include: inspection, advisory services, education and training, testing, auditing and analytics, certification software solutions, and marketing claim verification.
People and vehicle access control specialist Nortech will be exhibiting at Elevate 2019, the meeting place for UK’s growing physical activity sectors at London’s ExCel on the 8-9 May to introduce its innovative products to the market. 2019 is Nortech’s first time at the show and they will be demonstrating the flexibility of the Norpass access control solution, which provides a wide range of features that are ideally suited to the leisure sector. Access control sector With Norpass, access control can be provided at all access points to gyms, fitness studios, health clubs and more to ensure that only authorised members and staff can enter the premises. Nortech recommends the use of its Mifare readers and smartcards that have a dedicated secure access control sector. Norpass3, the licence free software at the heart of the access control system, can run on any standard specification PC The benefits of using smartcards with a dedicated access control sector is greatly improved security plus the ability to issue sequentially numbered cards to members, facilitating easier card management. In addition, the same cards can be used for other Mifare enabled facilities such as vending machines and fitness management systems. Norpass3, the licence free software at the heart of the access control system, can run on any standard specification PC (Windows 7 onwards) and is quick and easy to set up using the built-in setup wizard. Time limited access It includes many features that are ideal for leisure centre membership access control including - Picture Pop-up - This enables staff to monitor people entering through a turnstile to ensure that the person entering is the valid cardholder. When an ID card is presented to the reader, the cardholder’s photo automatically appears on the screen of the operator/administration terminal. Time Limited Access - A feature that automatically enforces time limited access to certain areas (for example where a member is allowed the use of the facility for a fixed number of hours each week). Once a member has used up their weekly allocated time, they will not be allowed access until the start of the next week or until a staff member has granted an extension. Count Groups and Reporting - This feature can be used to ensure that the number of members of a particular category present within a restricted area does not exceed a preassigned limit (e.g.for health and safety reasons), and to make sure that the appropriate level of supervision is available. Whenever the numbers exceed the limit, an alarm will be raised to alert staff to take action. Automatic Digital Video Recorder Activation - Individual ID cards can be registered on the system so their use can be monitored in real time. For example, if a card has been reported as lost or stolen, its record can be set to automatically activate a video recording of the person using that card when it is used to gain access through a certain turnstile. Vehicle access management Nortech will also be demonstrating the Nedap ANPR (Automatic Number Plate Recognition) solution for vehicle access management. The ANPR is fully compatible with Norpass so that it can provide a fully integrated vehicle access management system for staff and members. Nortech has supplied products and solutions to the security industry for over 25 years as an independent British company. The company uses extensive experience and expertise to create new security products to fit their clients’ needs and designs everything with the customer in mind. Visit Nortech at Elevate 2019 on 8-9 May at London‘s ExCel to find out more about the many systems available and how they can benefit the future of people and vehicle control solutions.
HID Global, a global provider of trusted identity solutions, will showcase new offerings, an industry-changing access control tool and new integrations in HID booth #11063 at this week’s ISC West in Las Vegas. The company will also participate in Security Industry Association (SIA) educational sessions and local community events during the conference. Visit the HID in booth at the Sands Expo and Convention Center from April 10-12, 2018 for live demonstrations of the company’s latest solutions that address specific needs for issuing, authenticating, managing and monitoring trusted identities. Launch of fingerprint reader HID Global has launched its new fingerprint reader that merges credential excellence with HID’s globally-patented multispectral imaging technology to fuel broad adoption of biometrics at the door. The high-performance iCLASS SE RB25F fingerprint reader provides an unrivalled experience by dramatically increasing image capture performance and fingerprint matching in under a second. The new integration of HID SAFE Enterprise, a centralised platform for identity management, with the revolutionary cloud-based card issuance solution HID FARGO Connect takes seamless on-boarding and credential issuance to a new level. HID SAFE’s award-winning physical identity and access management solution allows identity information to be captured from physical access control systems, active directory, HR, and other external systems so that it can be pre-loaded prior to printing a credential. Capture data and securely print cards HID FARGO Connect enables organisations to easily design cards as well as capture data and securely print cardsPremiering at ISC West, demonstrations will highlight how the integration of HID FARGO Connect further streamlines the onboarding process. HID FARGO Connect enables organisations to easily design cards as well as capture data and securely print cards—all with a single click from any device and from anywhere across multiple printers or locations. HID has teamed with the world’s top turnstile manufacturers to bring mobile access to lobby security. Six leading turnstile manufactures exhibiting at this year’s ISC West exhibition have integrated the new Essex Electronics iROX-T with embedded iCLASS SE technology from HID. Each company is showcasing mobile access in their booths to illustrate how mobile is upping the convenience factor at the turnstile. HID will also feature partner solutions that showcase elevator access control for a completely connected and more secure lobby experience that is powered by HID technology. Integrating AR and access control HID has married augmented reality (AR) and access control as part of its commitment to continually make it easier to do business with HID Global. Visit HID’s booth to learn more about how its new AR technology capabilities are changing the game in access control. Wednesday, April 10, 2019: Bill Spence, Vice President of Sales – Extended Access Technologies with HID Global will participate in a panel discussion on ‘How Biometrics are Enabling the Convergence of Physical and Information Security’ at 1:45 PM – 2:45 PM in Sands 201. Thursday, April 11, 2019: HID Global will participate in a panel discussion on future trends, organised by the Latin American Security Association and conducted in Spanish from 9 AM – 10AM in Salon 1001. HID will also participate in a panel on successes and lessons learned from a recent deployment of mobile readers with HID technology at a bioindustry leader during a Spanish-language session at 2:00 PM in Casanova 602. Teaming up with Mission 500 HID is participating in a number of charitable events with the Las Vegas community during ISC West, in partnership with Mission 500, a non-profit organisation that works closely with the security industry to provide aid to children and families living in poverty in the US.
Turnstile manufacturers increasingly recognise the value of integrating mobile devices into their lobby security strategy to create more convenient, connected and secure experiences for building occupants and visitors. HID Global, a global provider of trusted identity solutions, announced that it has teamed up with six of the world’s top turnstile manufacturers who have tested and certified HID’s Mobile Access as part of their commitment to a mobile future. Major turnstile manufactures exhibiting at this year’s ISC West exhibition are Alvarado, Automatic Systems, Boon Edam, Gunnebo, Orion Entrance Control and Smarter Security, who have integrated the new Essex Electronics iROX-T with embedded iCLASS SE technology from HID. Each company will showcase mobile access in their booths to illustrate how mobile is upping the convenience factor at the turnstile. Solving the challenge of turnstile security “Leveraging mobile and cloud technologies at every access point, from turnstiles and elevators to doors, is a crucial part of creating a truly connected security experience in today’s smart building,” said Michael Chaudoin, Vice President of Product Management and Marketing, Extended Access Technologies business unit with HID Global. The Essex Electronics iROX-T reader with HID’s embedded iCLASS SE technology supports BLE and NFC for mobile access “HID Global and Essex Electronics are making this vision real by solving the challenge of increasing turnstile security with a solution that enables secure access using credentials provisioned to a user’s mobile phone. This will help people move more efficiently through the hustle and bustle of busy building lobbies.” Supports BLE and NFC for mobile access Already certified with the six turnstile manufacturers, the Essex Electronics iROX-T reader with HID’s embedded iCLASS SE technology supports Bluetooth Low Energy (BLE) and Near Field Communications (NFC) for mobile access and optional OSDP for secure communications. It is also interoperable with smart cards, HID’s 13.56MHz Seos credentials, iCLASS SE, iCLASS, and other high frequency formats. Garrett Kaufman, President of Essex Electronics, added, “Building on our successful launch of the iRox-T, the latest integration of BLE, NFC and OSDP illustrates the reader’s ability to streamline upgrades in order to meet the demands of today’s mixed credential environment that is increasingly incorporating mobile IDs on smartphones.” Live demonstration at ISC West Visit HID Global in Booth #11063 and the following turnstile manufacturers to see live demonstrations of HID Mobile Access at ISC West from April 10-12, 2019 at the Sands Expo in Las Vegas. Alvarado Booth #12101 Automatic Systems Booth #2065 Boon Edam Booth #8037 Gunnebo Booth #4077 Orion Entrance Control Booth #5065 Smarter Security Booth #21117
Boon Edam Inc., a global provider of security entrances and architectural revolving doors, announced they are emphasising tailgating mitigation through integrated technologies in booth #8037 at the ISC West exhibition in Las Vegas, NV from April 10-12. ISC West is the largest security trade show in the United States, bringing together 30,000 security professionals for its 3-day event. Boon Edam is also the official turnstile sponsor of the show. Tailgating mitigation through integrated solutions While access control technologies grant or deny entry to secure areas within a facility, in order to eliminate tailgating you must ensure that only one person enters for each valid authorisation,” said Tracie Thomas, Vice President of Marketing, Boon Edam. “We’re proud to be showcasing how our security entrances work hand-in-hand with leading technologies to provide unmatched access control for organisations, ensuring greater overall security.” The following solutions will be on display in Boon Edam’s booth: Tourlock 180+90: The industry’s best-selling security revolving door will feature an AMAG Symmetry card reader to demonstrate access control integration paired with the door’s uniquely high, bi-directional throughput and its ability to prevent tailgating and piggybacking without manned supervision. Circlelock Solo: Popular with Fortune 100 companies, and offering the highest level of security available in an entrance, the Circlelock security portal prevents intrusion into the most sensitive areas such as data centres. The portal will be configured to demonstrate two-factor authentication: an AMAG Symmetry card reader on the outside of the portal conducts the initial authorisation, then identity verification is conducted inside the portal by the iCAM7S Series reader from Iris ID. Lifeline Speedlane Swing: The industry’s slimmest optical turnstile features a custom, integrated pedestal that incorporates the MorphoWave touchless fingerprint technology from IDEMIA. This solution enables high throughput with the enhanced security of rapid biometric identification. Lifeline Boost: The Speedlane Swing optical turnstile will be outfitted with a stylish new pedestal design from Boon Edam, the Lifeline Boost. The pedestal houses a wide range of access control activation or biometric devices and its sleek construction perfectly complements the cabinets in the popular Lifeline optical turnstile series. The Lifeline Boost will include the latest version of Essex’s credential card reader now with optical Bluetooth and OSDP capability, the iRox-T with BLE expands for HID Global’s Mobile Access solutions. BoonConnect: Both the Tourlock and Circlelock doors in the booth will feature BoonConnect, an IP-addressable, and proprietary software system providing diagnostic and configuration tools for facility managers or maintenance technicians. Users can remotely access door operations and events using devices such as tablets, laptops or smartphones via a secured corporate network. ‘Tailgating-themed’ prize giveaway To celebrate their continuing position as the market leader for security entrances, according to a recent report by IHS Markit, Boon Edam is again offering a tailgating-themed prize giveaway. All visitors to ISC West are invited to participate by visiting booth #8037 during show hours. Participants have the opportunity to win a variety of prizes that will help them make the most of the upcoming tailgating season: the Big Green Egg grill, a YETI cooler and more. Winners will be selected at random after the exhibition, and an announcement will be made to all participants via email by Friday, April 26.
The extensive analysis and discussion preceding any decision to implement a new physical security solution – whether it’s hardware, software or a combination of both – often focuses on technology, ROI and effectiveness. When it comes to deciding what type of security entrances to install at your facility, you will almost certainly also consider the aesthetics of the product, along with throughput and, if you’re smart, you’ll also look into service concerns. Each of these factors has its important place within the evaluation process, and none should be overlooked as they all have a significant effect on how well your entrances will perform once they are installed. Culture influences door solution decisions How significant will the change from current entrances to security entrances be for employees? Still, one additional factor actually trumps everything: if you have not considered your organisation’s culture in choosing a security entrance, you may be missing the most important piece of the puzzle. Culture is a part of every other decision factor when selecting an entry solution. Before you make a decision about what type of entrance to deploy, you need to consider and understand the values, environment and personality of your organisation and personnel. For example, how significant will the change from current entrances to security entrances be for employees? If people are accustomed to simply walking through a standard swinging door with no access control, this will be a culture change. Beyond this, whether you are considering a type of turnstile, a security revolving door or possibly a mantrap portal, simply walking through it will be a significant change as well. Training employees on door security You’ll want to know whether employees have ever used security entrances before. If these types of entrances are in place in another part of the facility, or in a facility they’ve worked in at an earlier time, the adjustment will not be as great as if they’ve never used them at all. Consider, too, how your personnel typically react to changes like this in the organisation or at your facility. They may be quite adaptable, in which case there will be less work to do in advance to prepare them. However, the opposite may also be true, which will require you to take meaningful steps in order to achieve buy-in and train employees to properly use the new entrances. With the increased importance of workplace security, discussing new entrances with workforces will help maintain a safer environment Communicate through the decision-making process All of this will need to be communicated to your staff, of course. There are a number of ways to disseminate information without it appearing to come down as a dictate. Your personnel are a community, so news about changes should be shared rather than simply decreed. As part of this process, you’ll need to give some thought to the level of involvement you want for your staff in the decision-making process. Finally, do not overlook the special needs among your personnel population. You undoubtedly have older individuals on staff, as well as disabled persons and others who bring service animals to the office. Entrances need to be accessible to all, and you never want to be in the position of having a gap in accessibility pointed out to you by the individual who has been adversely affected. New security entrance installation By communicating early and often with your personnel, you can alleviate a great deal of the anxiety Once you have made the decision about which security entrances to install, training your personnel on how to use the new security entrances – both before and after the installation – will help to smooth the transition. Because workplace security is such a big issue right now, it makes sense to discuss the new entrances in the context of helping to maintain a safer environment. They will prevent violent individuals from entering, decrease theft, and most of all, promote greater peace of mind during the workday. If you can help them take control of their own safety in a responsible way, you have achieved much more than just a compliant workforce. By communicating early and often with your personnel, you can alleviate a great deal of the anxiety and concern that surrounds a significant change in the work environment. Schedule group meetings Consider your employees; what type of communications do they respond best to? A few suggestions to educate staff on the benefits of the new entrances include: Typically, you would communicate a general message 2-3 months in advance and then provide more specific information (for example, impacts to fire egress, using certain entrances during construction) in a follow up message closer to the installation date. Schedule group meetings to: announce the rationale for increased security, share statistics on crime, review the new security changes that are coming, show drawings/photos of the new doors/turnstiles, and show the orientation videos available from the manufacturer. These meetings are an excellent way to work through user questions and directly address any concerns. Once the installation of a new security system is complete, it is a good idea to have an "ambassador" on board to help employees use these new systems Ensure you monitor public areas If you are implementing a lot of new changes, such as a new access control system, new guard service and security entrances, you might consider hosting a ‘security fair’ on a given day and have the selected vendors come for a day with tabletop displays to meet employees and answer questions during their lunch. This could be a great way to break the ice in a large organisation. Make user orientation videos (provided by the manufacturer) available in several ways, for example: Intranet Site Monitors in public areas—lounges, cafeteria, hallways, etc. Send to all staff as email attachments Immediately after installation, once the doors or turnstiles are operational but before they are put into service, train ‘ambassadors’ on how to use the door/turnstile. Have these people monitor and assist employees during peak traffic times. What is the ultimate success of the installation? By communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction If you have thousands of employees, consider dividing them into groups and introduce the new entrance to one group at a time (Group A on Monday, Group B on Tuesday, etc.) to allow a little extra orientation time. Place user education ‘quick steps’ posters next to the door/turnstiles for a few weeks to help employees remember the basic steps and guidelines, e.g., ‘stand in front of the turnstile, swipe badge, wait for green light, proceed.’ Ask your manufacturer to provide these or artwork. While there are always going to be people who are resistant to change, by communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction. Your responsiveness to any issues and complaints that arise during and after the implementation is equally fundamental to the ultimate success of the installation.
In the wake of 9/11, the Federal Government’s secure-the-fort, big idea was to create an identity credential for all federal employees and contractors. Homeland Security Presidential Directive (HSPD)-12 set it all in motion. Today, we know the smartcard-based credential that arose from HSPD-12 as the Personal Identity Verification (PIV) card. The PIV card is meant to give employees/contractors physical access to federal facilities and logical access to federal information systems. While using a PIV card for logical access has been largely successful and compliant with HSPD-12, implementing PIV-based, physical access control systems (PACS) has been much more difficult to conquer. As a result, HSPD-12 compliance for PACS has largely eluded the Federal Government. The noncompliance reasons are many, but there is now hope for fully achieving HSPD-12’s mandates. Interoperability with any agency’s PIV Beyond Passports, PIV cards represent the only other open-standards-based, multi-vendor-supported, identity credential program on the planetAll Executive Branch employees and long-term contractors, including the entire Department of Defense, have been issued PIV cards. This has been true since 2013. Beyond Passports, PIV cards represent the only other open-standards-based, multi-vendor-supported, identity credential program on the planet. It seems so simple, where employees/contractors previously used their proximity card to open a federal facility door or go through a turnstile, they should now be able to use their PIV card. However, HSPD-12 took the PIV requirement one step further – compliant PACS must be interoperable with any agency’s PIV. This introduced an entire magnitude of additional complexity. A compliant, interoperable, PIV-based PACS should work like this: an authorised employee (or contractor) presents a PIV card (contact or contactless) to a card reader to enter whichever federal agency building they have reason to be. Over the last 14 years, in all but a very few cases, the lack of PACS’ HSPD-12 compliance has prevented this from happening. Secure credential policy Today, less than 1% of the Federal Government’s PACS are HSPD-12-compliant. At most federal facilities, especially those outside the National Capitol Region, a noncompliant PACS works like this: an authorised employee (or contractor) presents a proximity (‘prox’) badge to a proximity card reader to enter his or her agency’s facility. At the fraction of federal facilities with upgraded PACS that work with PIV cards, virtually all such PACS fail to properly use a minimum number of PIV security features before granting access – let alone interoperate with a PIV card from any other agency. Active government solicitations are issued for new, non-compliant, proximity-based systems that perpetuate the delay to HSPD-12 complianceNew federal initiatives frequently suffer from having no policy to enforce their roll-out. That isn’t the case with PACS compliance. Policies have been in place for so long that newer policies like Office of Management and Budget (OMB) M-11-11 (February 3, 2011) remind everyone what the policies said in 2004 and 2006. This year, OMB publicised its proposed OMB M-18-XX (Draft), which will replace M-11-11. OMB M-18-XX’s (Draft) main PACS thrust is, once again, to ensure that everyone understands what the Federal Government’s secure credential policy is. It hasn’t changed since 2004. It would be tempting to say that PACS technology isn’t mature, but that isn’t the case. In 2013, the Federal Government revamped the PACS portion of the FIPS 201 Evaluation Program and, since that time, all PACS on the General Services Administration’s (GSA) Approved Products List are 100% compliant and interoperable. Yet, on any given day, active government solicitations are issued for new, non-compliant, proximity-based systems that perpetuate the delay to HSPD-12 compliance. The usual suspects, policy and technology, are not the culprits for this epic delay. An authorised employee presents a PIV card to a card reader to enter whichever federal agency building they have reason to be Difficulties in adopting HPSP-12 compliance for PACS Standards – The Federal Government’s approach to standards is to avoid a great deal of specificity. It’s an unspoken tenet that federal standards must be flexible, promote innovation and avoid disadvantaging any participating market segment. The opposite is true if your goal is interoperability: nearly every detail must be specified. Consider the standards-based success story of chip-based credit cards. When was the last time you used a credit card and it didn’t work? Interoperability failures are nearly unheard of. If you look at the hundreds of volumes of technical specifications that cover minute aspects of every component in credit cards and payment terminals, you quickly realise why it works so well. Nothing is left to chance, nothing is a variable, and there is no optionality. The Good News: Work to increase viability through deep scrutiny has progressed in recent years. The GSA APL PACS Testing Lab, set up in 2013, annually tests credentials from all PIV issuers against all GSA-approved PACS. This testing has significantly reduced interoperability failures at federal facilities. Collaboration – In the past, physical access practitioners from federal agencies rarely collaborated, unlike their logical access counterparts. This is also true for PACS procurement decision-makers across agencies and facilities. The Good News: In 2018, an agency trend has emerged where finally physical access, physical security and IT practitioners have begun sitting down to discuss their shared responsibilities. We have already begun to see coordinated budget requests between IT and Security with enterprise architectures positioning PACS as an enterprise service on the network. Scale – The Federal Government owns so many buildings that they can’t be counted. Google doesn’t know how many there are and neither does any one government official. Variability – A significant percentage of facilities have unique aspects making a one-size-fits-all approach infeasible. The Good News: Mature consulting services can now help agencies marry federal requirements with their unique environments to develop robust PACS enterprise architectures. As we see this occurring more and more frequently, a repeatable, achievable, systems-based upgrade of all PACS may be on the horizon. The GSA APL PACS Testing Lab annually tests credentials from all PIV issuers against all GSA-approved PACS Provenance – In many cases, different groups own different parts of a single facility, not all of whom might be subject to, or wish to interoperate with, a high-assurance compliant PACS. For example, GSA manages facilities for Legislative and Judicial tenants who aren’t subject to HSPD-12. Policy dictates that GSA manage the PACS for the front doors of these facilities should be HSPD-12-compliant, despite the fact that these tenants likely don’t have credentials that work with this technology. Sure, these tenants could commercially obtain a PIV-I credential, but almost none have. Economics – It’s difficult for agencies to create their annual security budget requests when HPSD-12 PACS upgrades are in scope, because so many unknowns exist at each facility. To assess the cost, the time to complete, and the facility’s existing equipment inventory, it would be logical for an agency to hire a contractor with PACS expertise to perform a site assessment. Having to do capital planning for an assessment phase in advance of making the annual budget request for the PACS upgrade creates a never-ending cycle of delay. Especially at agencies with multi-year capital planning requirements. Many agencies, trying to avoid this delay cycle, have fallen prey to doing site assessments themselves. This results in their integrators doing their walk-throughs after the contract is awarded. This is the leading cause of PACS upgrade cost overruns. Dependence on the agency’s IT department – Historically, PACS have been deployed on dedicated networks and are rarely ever connected to the enterprise, let alone the Internet. High-assurance PACS that validate credentials from other agencies must now communicate with many different systems on an enterprise network and over the Internet – so much so that the Federal Government reclassified PACS as IT systems. The Good News: With collaboration increasing between Physical Security Officers (PSOs) and Chief Information Officer (CIOs), we expect this to improve in due course. Resistance to change – This is a classic human factors challenge, and it’s a big one. PSOs have spent decades achieving their positions. PIV-based PACS could not be more different from the technologies that proceeded it, and such radical change is often resisted. When the value proposition is clear, change is adopted more readily. But security value isn’t easily measured or observed. It is often said that the best performance review for a PSO is to note that nothing happened. And when something does happen, it is necessarily kept quiet so the risk can be remediated without calling attention to the vulnerability in the interim. To date, the value proposition of moving to PIV-based PACS has been entirely based on policy (without corresponding funding in most cases) and through the shock value of white hat hackers, showing how easily most proximity badges can be cloned. This is not the stuff of change agents. PIV-based PACS could not be more different from the technologies that proceeded it, and such radical change is often resisted Are these challenges a unique situation? No, these PACS challenges are not unique. Cybersecurity initially faced many of the same challenges that federal PACS face today. By 2000, the Federal Government recognised its urgent need to improve cybersecurity practices across its computing infrastructure and issued many policies that required agencies to improve. Improvement was sparse and inconsistent. GSA Schedules were set up to help agencies buy approved products and services to assist them, but this too produced lacklustre results. The Federal Government found that the best cybersecurity results occurred when enforced at the time an agency commissioned a system Congress enacted the Federal Information Security Management Act of 2002 (FISMA) (now amended by the Federal Information Security Modernization Action of 2014). FISMA mandates an Authority To Operate (ATO) accreditation process for all information systems. The Federal Government found that the best cybersecurity results occurred when enforced at the time an agency commissioned (vs. purchased) a system. FISMA and ATO accreditation has been highly successful when implementing new systems. These cybersecurity requirements are the closest thing that the Federal Government has to the ‘PIV Police’ today. However, the PIV requirements in FISMA and ATOs currently apply to only logical access for information systems. The proposed OMB M-18-XX (Draft) mentions that a FISMA PACS overlay to NIST SP 800-53 is forthcoming. The intent of the PACS overlay is to use the army of ATO accrediting officials in the Federal Government and enable them to assess implemented PACS as fit for purpose. This is the first time an enforcement approach has been brought forward that could reasonably succeed. How long for HSPD-12 compliance? We know that it won’t take another 14 years to achieve HSPD-12 compliance. Pockets of compliance are popping up. Compliant procurements do exist, and the state of PACS across the Federal Government is better in 2018 than in any previous year. Progress to date has been at a constant rate. The question is: what would take for progress to occur at an exponential rate instead? A major attack or compromise involving PACS would certainly hasten upgrades, but let’s hope that’s not the solution. The energy distribution sector has been riding a wave of security upgrade demands to retrofit their facilities across the U.S. The energy distribution sector, under nearly constant Advanced Persistent Threat attacks, has been riding a wave of security upgrade demands to retrofit their facilities across the U.S. The potential threat exists for Federal Government facilities as well. Looking into the federal PACS-compliance crystal ball, we’re beginning to see the faint outline of a multi-faceted campaign of education, budgetary oversight and accreditation of PACS that will ultimately see us past the tipping point. Consider though, at the current rate of PACS enablement, a 50% compliance rate is still far in the future. When that day arrives, the PIV card form factor may no longer be the key that fits that future lock. (Are you already using a mobile device’s Bluetooth interface to open the door to your office building?) Taking decades to perform a technology upgrade is the aging elephant in the room no one talks about. By the time critical mass is achieved with an upgrade facing these many challenges, there are typically compelling reasons to start over again with the next generation of technology. That cycle may well prove to be the Federal Government’s biggest PACS challenge of all.
Today’s security professionals are tasked with protecting the entirety of a facility or campus from every possible threat. It’s a big task, given the range of solutions available; from cybersecurity to prevent hacking, to video surveillance to monitor the goings-on within the facility, to the physical security of the building itself. For most businesses and schools, keeping the entrances and exits to a building secure is an extremely high priority—when an individual cannot get into the building they will have a harder time causing trouble for those within it. With quantum leaps happening in security technology, architectural revolving doors may not always be top-of-mind when designing a new security system from scratch. However, with recent technological advances in the last decade, and considering that they occupy less floor space and are extremely good at reducing unwanted air infiltration into an interior, it is definitely time to examine how they can participate in a complete physical security plan as well. A well-known financial company in the Midwest of America was the target of a protest, against their financing of a controversial initiative Restricted access for business continuity The exterior door to a building or premises, often a public entrance during business hours, is typically the first line of defence against unwanted persons or activity making its way into an organisation. If lobby or security staff sense trouble outside (distress, fights, weapons, protests, etc.), they need a quick and effective way to block anyone from entering the building and creating danger for those inside. Should this type of incident make its way into a building, it creates a number of risks, including the expenditure of unnecessary resources, loss of productivity, violence, and liability for the business. For example, recently a well-known financial company in the Midwest was the target of a protest against their financing of a controversial initiative. A large crowd gathered outside on the street, pushed inside the building, and took over the interior lobby. The protesters not only disrupted the retail banking business at the lobby level, but also attempted to block employees from going to work on the upper floors. The protest lasted hours, making it difficult to do business, and was stressful for employees. In addition, the news cycle around the protest created an image problem for upper management and the overall brand. Revolving doors for access control Thanks to technology employing electricity, today’s manual revolving doors can potentially save lives Beyond the immediate risks of theft and violence, crime has numerous intangible effects on employees, residents or students that can have a more profound and lasting impact. These include physical pain and suffering, along with a feeling of anxiety, stress, and uncertainty around future security. According to a survey conducted by Workplace Options in 2015, 53% of American workers have experienced a traumatic event while at work—with workplace violence or criminal activity listed as one of the top four events that cause trauma. Revolving doors can be a reliable solution for providing this necessary security. They are often deployed in buildings where public use is needed during the day, but controlled access is required in the evening—for example, banks, museums, commercial buildings, condominiums, libraries, dorms, recreational centres, and more. Thanks to technology employing electricity, today’s manual revolving doors are more capable than ever before and can potentially save lives or buy the time necessary to alert security staff or notify law enforcement to deal with a dangerous situation in time to prevent harm, stress, or liability. Secure access can be made possible via an access control device mounted on the outside of the door Enhanced security with electronic lock control The following security features are now available for manual revolving doors being deployed in buildings right now: Emergency security lockdown: Facility or reception staff can electronically lock the door in place, regardless of position, at the push of a remotely located button. In the event of an immediate security threat outside the entrance (weapons, protests, drunk and disorderly conduct, etc.), access to a lobby or entrance can be instantly denied, and those within protected. Remote locking: In an earlier time, the manual pushing of a pin was required to lock a revolving door’s wing into the ceiling or the floor. Today, you can lock a manual revolving door by using a remote pushbutton, or, an access control system can lock the door automatically at a specific time of day. If anyone is still in transit during the lock command, the door will allow them to exit before locking. Once the door is locked, staff can easily unlock it with the same remote mechanism if there is an authorised visitor. Access control integration: Integration with access control systems gives manual revolving doors even more capabilities. Secure access can be made possible via an access control device such as a keycard reader, mounted on the outside of the door. Upon valid authorisation, the door will unlock and the user can push to enter the facility. Once all compartments are clear, the door finishes rotating by positioning its door wings at the end posts of the throat opening and relocks. If tailgating is a concern, your revolving doors should be the first of several layers of physical security Efficient incident management Consider the usage of these features for a building such as a downtown high-rise condominium. During the day or night, residents can enter by showing credentials outside the door to the access control system. Any deliveries would have to stand outside, ring the doorbell and wait for reception to unlock the door and let them in. If anything threatening occurs during rotation, reception staff can immediately lock the doors to keep trouble out and call for help. At a high-rise office building, it can work differently. The door can be unlocked during the day for public entry with guards keeping a watchful eye outside, ready to lock the doors instantly if trouble happens outside. The access control system can lock the doors at 5pm until 7am the next morning, requiring employees or cleaning crew to present their credentials to enter. Access control integration It should be noted that standard revolving doors are not equipped to detect or prevent tailgating (an unauthorised person following an authorised person through an entrance). They should not be confused with a security revolving door, which is intended for individuals trained to use these doors at employee-only entrances. With this in mind, consider that with access control integration, a standard revolving door will unlock when presented with an authorised credential, but will continue to rotate as long as anyone is inside the door to prevent entrapment. Tailgating is still a possibility with these entrances, so if this is a concern, your revolving doors should be the first of several layers of physical security including, potentially, additional turnstiles, guard staff, surveillance cameras, additional locking mechanisms for restricted areas, and so on. Ensuring compliance with code requirements To keep building interiors safe, standard revolving doors can be a simple, cost-effective and easy to implement Finally, modern code requirements for revolving doors are defined by a number of different agencies—ANSI, IBC, and NFPA. All require that a revolving door’s wings be able to collapse or ‘book fold’ to create a path of escape during a fire, and that a swinging or sliding door must be present within 10 feet of any revolving door, on the same building plane. To make sure this additional door isn’t a security weak point, the extra sliding or swinging door can be ‘exit only’, or locked to those trying to enter from outside the building, but unlocked to those trying to exit from inside the building. To keep building interiors safe, standard revolving doors can be a simple, cost-effective and easy to implement solution that helps prevent unwanted entry by those looking to do harm and create unwanted liability. Considering revolving doors can be a first step into securing the entrances and exits of your building, and protecting everyone and everything within.
Despite any negativity you may hear, Hikvision is optimistic about their role in the U.S. market. “We demonstrate that we can be trusted, and that we should be trusted,” says Jeffrey He, Vice President, Hikvision, and President, Hikvision USA and Hikvision Canada. “We have sound products and technology. Our mission in the security industry is to protect, not to harm. Otherwise why would we be in this industry?” Hikvision is committed to investing in the North American market, where there was ‘positive year-over-year growth’ in 2018 and ‘strong’ sales in Q1 this year, according to Eric Chen, General Manager of Hikvision USA and Hikvision Canada. HikCentral central management software The company’s U.S. focus is shifting from products to solution sales, with emphasis on ‘mid-market’ small- and medium-sized businesses (SMBs). The largest verticals are retail and education, and there are emerging opportunities in the cannabis market. Launch of the HikCentral central management software (CMS) is a component of the company’s solution-sales approach. Launch of the HikCentral central management software is a component of the company’s solution-sales approachMr. He acknowledges the growth of ‘anti-China sentiment’ in the United States and other parts of the world, which he says will impact Hikvision’s operations globally. Specifically, in the U.S., ‘political’ elements impacting Hikvision’s business include ongoing tariffs and a trade war, Congressional calls for export controls and sanctions, and a provision of the National Defense Authorization Act (NDAA) that bans use of Chinese video surveillance products in government applications. Specifying cybersecurity initiatives at ISC West In spite of it all, Hikvision’s message at the recent ISC West show was overwhelmingly positive, and the company also detailed cybersecurity initiatives they say put the Chinese company ahead of many competitors in the industry. Eric Chen came in as General Manager last year; he previously spent a decade working for Hikvision in China. Chen reports solid 18.8% year-over-year growth for Hikvision globally, totalling $7.4 billion last year. He notes the company saw 40% compounded growth between 2010 and 2018. Globally, there are 34,000 employees, 16,000 of whom are research and development (R&D) engineers. Hikvision’s expanding global footprint includes 46 international branches. There are three manufacturing facilities in China, in addition to one in India. HikRewards program for HDP customers At ISC West, Hikvision’s theme was ‘Focus on Your Success’, including introduction of the HikRewards program that provides rebates to HDP (Hikvision Dealer Partner) customers, their core dealer base. A new online Hikvision Knowledge Library for HDPs provides training and reference materials dealers can share with employees. A new tech centre, introduced in December, provides data sheets, product information, and support resources. There is also a North American R&D team headquartered in Montreal. At the industry’s largest U.S. trade show, Hikvision unveiled a brand-new booth with plenty of open space and video walls A customer satisfaction survey launched in March provided good feedback from customers. “They know who to call if they have a problem,” says Chen. “We want to focus on making customers successful.” The success theme also extends to Hikvision employees, who are featured in videos describing their jobs and enthusiasm for Hikvision. There are some 400 employees in the North American operation. At the industry’s largest U.S. trade show, Hikvision unveiled a brand-new booth with plenty of open space and video walls. Half of the booth was focussed on solutions, especially retail and education, and also gaming and commercial real estate. Security products displayed at ISC West A variety of devices, including access control, intercoms and cameras, are integrated using the HikCentral CMS systemProduct highlights at the ISC West booth included the 32-megapixel PanoVu multi-sensor dome camera, whose 180-degree panoramic image was displayed on a 65-inch monitor. A variety of devices, including access control, intercoms and cameras, are integrated using the HikCentral CMS system. Some products new to the North American market, including intercoms, turnstiles, emergency call stations, and under-vehicle inspection, were displayed. Hikvision’s deep learning products are moving into their second generation, including the ability to obscure private information on videos to comply with GDPR/privacy requirements (previewed at ISC West and released later in the year). Algorithm components of Hikvision’s DeepInMind artificial intelligence are being adapted into a platform called AcuSense for value-priced products, which can recognise a human or vehicle and help filter out false alarms. Also being adapted to products with lower price points are the ColorVu system that incorporates visible light LEDs to provide colour images at night, and DarkFighter low-light capabilities. Penetration testing of cameras and NVRs As a global manufacturer, Hikvision faces a high level of scrutiny about cybersecurity, which Mr. Chen says is “a good thing for us,” enabling them to highlight the steps they are taking to improve cybersecurity. Chuck Davis, Director of Cybersecurity, outlined specific milestones Hikvision has achieved in its quest to provide world-class cybersecurity. Chuck Davis, Director of Cybersecurity, outlined specific milestones Hikvision has achieved in its quest to provide world-class cybersecurity In September 2017, Hikvision began working with third parties (including Rapid7) for penetration testing (ethical hacking) of its cameras and recorders. That same month, Hikvision set up a Cybersecurity Hotline open to anyone with questions about cybersecurity, including white-hat hackers and researchers. Even before that, Hikvision had an open-door policy on cybersecurity and a program for patching and disclosing responsibility. In February of 2018, Hikvision released a 40-page Cybersecurity White Paper describing cybersecurity testing and processes built into the software development lifecycle. That same month, Hikvision launched an Opened Source Code Transparency Center and offered an open invitation to anyone wanting to inspect Hikvision’s source code and let them know of any vulnerabilities. FIPS 140-2 certification by NIST Hikvision has also become a Common Vulnerabilities and Exposures (CVE) Numbering Authority (CNA), which ensures their patching and incident reporting programs have been reviewed by a CNA partnering company. Hikvision's encryption module (HIKSSL) received Level 1 FIPS 140-2 certification to be used in both IP cameras and NVRsIn August, Hikvision received Federal Information Processing Standard (FIPS) 140-2 certification, a U.S. government encryption standard created by the National Institute of Standards and Technology (NIST). Hikvision's encryption module (HIKSSL) received Level 1 FIPS 140-2 certification to be used in both IP cameras and NVR products. Davis said the FIPS 140-2 certification process began before the NDAA ban on use of Hikvision products in the U.S. government, and in any case is a standard that ensures a high level of encryption. “We wanted to make sure we had the same level of technology,” he says. “It was not to win over the government.” Making industry more cybersecure “We are really trying to have third parties test and certify our equipment,” adds Davis. “We are trying to be open and transparent. Education and awareness are key.” “We need the trust of customers in the security community,” says Mr. He. “No matter what, we have to follow the highest standards to offset the concerns and accusations.” In April 2018, Davis became a member of the Security Industry Association (SIA) Cybersecurity Advisory Board to help make the entire industry more cybersecure through education, awareness and standards. Hikvision has also joined the Forum of Incident Response and Security Teams (FIRST at first.org), a global cybersecurity incident response consortium that cooperatively handles computer security incidents and promotes incident prevention programs. Davis has presented Cybersecurity Road Shows in 22 cities in the United States and Canada, and also in Australia and New Zealand. The 90-minute presentations focus on education awareness around cybersecurity and seek to get attendees engaged and aware about cybersecurity in business and also in their homes.
Recent technology advances – from the cloud to artificial intelligence, from mobile credentials to robotics – will have a high profile at the upcoming ISC West exhibition hall. Several of these technologies were recently designated by the Security Industry Association as the Top 8 security technologies for security and public safety. Some of them will also be a focus at the ISC West conference program, SIA Education@ISC, April 9-11 at the Sands Expo Center. This article will highlight some of those conference sessions. Topic: Cloud Systems and Video Surveillance as a Service (VSaaS) Managed Video Services are saving TD Bank $500K annually, April 9, 2:45 to 3:45 p.m. Why TD Bank decided to roll out a managed services solution, what it took to deploy and how the bank is saving an astounding $500,000 annually. IT 4.0 and Video Surveillance: A Guide to the New Terminology and What It Means to You and Your Customers, April 11, 1:15 to 2:15 p.m. How IT 4.0 can enhance or change video surveillance, and consequently deliver additional value to customers, including explanations of terms such as cloud data centers, personal clouds, the edge, IoT sensors and data analytics. One of the sessions to cover how IT 4.0 can enhance or change video surveillance, and consequently deliver additional value to customers Topic: Artificial Intelligence (AI) In Video and Other Systems The Challenges and Opportunities of AI in Physical Security, April 10, 3:45 to 4:45 p.m. Looking toward what the future may hold for AI in physical security; the challenges and opportunities the technology has created; and how participants can leverage AI and machine learning with existing customers to grow their business. Deep Learning Demystified: Next-Generation AI Applied to Video, April 11, 9:45 to 10:45 a.m. Dispelling the myths of the terms “deep learning” and “artificial intelligence,” and what the technologies can do in practical terms. Modern cameras find and identify faces and vehicles, analyse behavior and organise and control assets Neural Processing and Smart Cameras, April 9, 8:30 to 10 a.m. Deep learning-capable hardware is evolving at a frantic pace, and GPU and NPU (neural processing unit) co-processors are commonly embedded in cameras and video management systems. Modern cameras find and identify faces and vehicles, analyse behavior and organise and control assets. Analytics in the Video Central Station: Proper Deployment, Programming and Configuration to optimise operational and cost efficiencies, April 11, 3:45 to 4:45 p.m. How analytics plays a critical role in reducing alarm traffic in a central station environment, allowing them to save money and realise other operational and performance efficiencies. Topic: Robotics and Autonomous Devices Robotic Aerial Security – Growth Trends and Best Practices, April 10, 11 a.m. to noon The lion’s share of growth in the robotic aerial security sector will come from autonomous systems and changing FAA regulations will soon allow companies to monitor and secure remote facilities with no human guards present. Racing drones are difficult to detect as they do not use GPS or radio frequency signals to identify the location of other devices How to Adapt to Address Drone Security, April 11, 1:15 to 2:15 p.m. Drone industry professionals and a physical security design engineer will cover the realistic applications of drone systems and counter-drone solutions that can protect organisations and facilities. Next Generation Threat: Racing Drones, April 11, 2:30 to 3:30 p.m. Racing drones are difficult to detect as they do not use GPS or radio frequency signals to identify the location of other devices. This session will identify the potential risks these drones can pose to facilities, special events, and critical infrastructure. Establishing a Corporate Drone Program, April 10, 9:45 to 10:45 p.m. Is a corporate drone program an appropriate addition to an existing security program? How to understand and navigate the regulatory challenges and processes associated with starting up a commercial-use drone program. The Rise of Intelligence in Physical Security, April 11, 9:45 to 10:45 a.m. “Intelligence” incorporates a variety of subdomains from artificial intelligence to machine learning and contextual analysis. It is rapidly becoming a focus in the realm of IT security – and increasingly in the realm of physical security, too. Changing FAA regulations will soon allow companies to monitor and secure remote facilities with no human guards present Topic: Mobile Credentials Finding Their Place in Access Control How Biometrics Are Enabling the Convergence of Physical and Information Security, April 10, 1:45 to 2:45 p.m. At the center of convergence is one crucial building block: strong irrefutable identity powered by biometrics. Driving the Future: How Interoperability Standards in Access Control Can Enable Smart Building Success, April 9, 1:30 to 2:30 p.m. Growing user demand is driving new open platform approaches and the adoption of interoperability standards Growing user demand for unfettered and unlimited third-party integrations is now driving new open platform approaches and the adoption of interoperability standards. They are changing the dynamic of access control and its role within the smart building environment. Topic: Facial Biometrics in Professional Solutions How Biometrics Are Enabling the Convergence of Physical and Information Security, April 10, 1:45 to 2:45 p.m. Securing workstations, virtual desktops, turnstiles, front doors, mobile devices and more, biometric authentication is helping enterprises and governments worldwide to realise a more secure future. Topic: Voice Control in the Smart Home Environment Delivering the Smart Home of the Future, April 11, 3:45 to 4:45 p.m. With the proliferation of connected smart devices, including voice control devices, consumers have a growing array of options for defining what their Smart Home experience could be.
Activity slowed on the last day of ISC West in Las Vegas, but there was plenty of momentum remaining and plenty more to see. In the end, Reed Exhibitions declared 2018 the biggest and most successful year to date for the show. There were an additional 4,000 square feet of exhibit space compared to last year and a 6 percent growth in overall attendance, according to Reed. The cloud, biometrics, deep learning and other technologies were among the big topics at the show, and even smaller exhibitors were pleased with the results. In particular, emerging technologies were successfully highlighted. Cloud-based video systems Cloud video company Eagle Eye Networks announced multiple new offerings at ISC West. One was the first cloud-based video system that accommodates HD-over-coax cameras using the HD-TVI protocol to operate over existing coaxial cabling. In effect, cameras connect with an HD-TVI recorder, which plugs into Eagle Eye Networks’ on-site hardware “bridge” connecting to the Internet. Eagle Eye Networks has also integrated Hikvision body-worn cameras into their cloud system; transmitting video using the Eagle Eye Bridge ensures end-to-end encryption and the evidentiary integrity of the video. Analytics in the cloud can be turned on and off at will for each camera, and could be deployed over a weekend and switched off the following week “A few years ago, fewer customers were ready to adopt the cloud,” says Ken Francis, President of Eagle Eye Networks. “Now market adoption is changing, and customers don’t want on-site hardware. End-users are driving the move to cloud systems.” He estimates the evolution is about halfway complete, and Eagle Eye Networks continues to sign up new dealers every month because their customers are asking for the cloud. Eagle Eye Networks’ third new offering at ISC West is “analytics in the cloud,” including familiar analytics such as intrusion, people counting and loitering. Francis says the economics of the cloud make implementation of analytics much more affordable – about $4 per camera. Analytics in the cloud can be turned on and off at will for each camera. For example, analytics could be deployed over a weekend and then switched off the following week. “It’s a far more economically attractive and cost-effective service than on-site,” says Francis. the economics of the cloud make implementation of analytics much more affordable Augmented identity: biometrics in security Biometrics continue to make their way into the mainstream of the security market, and IDEMIA brought its message of “augmented identity” to ISC West. IDEMIA (formerly OT-Morpho) provides systems to the largest biometrics users in the world, including big customers such as the FBI and Interpol, and large-scale government projects around the globe. “If you can handle projects that big, enterprise applications are no problem,” says Gary Jones, Vice President, Global Channel & Marketing, Biometric Access & Time Solutions. He says that the company’s technologies apply to any vertical market, and they are especially common in major airports and big financial institutions, in addition to government. The company’s MorphoWave product allows users to wave their hand, and the system captures a three-dimensional shape of fingerprints. The touchless system is also “frictionless” -- it enables fast decision-making that promotes high throughput rates. Artificial intelligence applications AI and deep learning have been big topics of conversation at ISC West, and I saw a company on the last day of the show with a different take on the subject. BrainChip uses a type of AI called “spiking neural networking” that models the operation of neurons in the human brain - in contrast to “convolutional neural networks,” which use a series of math functions to train from pre-labelled data sets. The BrainChip Studio software can search vast amounts of video footage rapidly to identify either faces, patterns or objects. Applications are in law enforcement, counter-terrorism and intelligence agencies.The BrainChip Studio software can search vast amounts of video footage rapidly to identify either faces, patterns or objects “We search for specific things,” said Bob Beachler, Senior Vice President, Marketing and Business Development. The software can search hundreds of live or recorded camera feeds for a unique graphic pattern on an item of clothing or on a bag carried by a person, for example. The technology only requires modest processing power and consumes little energy, so it can be used with legacy systems without requiring hardware or infrastructure upgrades. Emerging Technology Zone A new Emerging Technology Zone at ISC West included participation by around 40 companies that are startups and/or new to the security industry. The section opened an hour before the main show floor and was located near the registration area, which increased traffic. “Generally speaking some people said it was hard to find, but I think it’s better for us as someone new to the market, rather than being on the main floor where you can get lost in the shuffle,” said Jeffrey Weiner, Vice President, Networks & Business Solutions, at Mersoft. “It was really smart that they opened this an hour earlier.” Mersoft, one of the Emerging Technology Zone exhibitors, has developed a software product to help the security industry do a better job of streaming live video. The software eliminates the startup delay and lag in live video. With dedicated software, video can be consumed by a browser or mobile app more easily Live video streaming “We accomplish that in two ways,” says Weiner. “One, we don’t trans-code the video into another format. Instead, we convert a security camera’s video from RTSP (real time streaming protocol) to WebRTC (Web Real-Time Communication), an open-source technology that has been used extensively in video conferencing, but not so much in security. The video can be consumed by a browser or mobile app more easily, and we don’t need a player on the client, which is another way we reduce lag.” Another advantage is that WebRTC is natively encrypted; every packet is encrypted. In contrast, applications that transmit RTSP have to be wrapped in a VPN (virtual private network) tunnel, which takes some effort to maintain and is a battery hog on a mobile device. Also, multi-casting of video is easier, even using streams of various resolutions. Mersoft works through partnerships, offering a cloud-hosted service on Amazon and a version that can be installed on a local server. They have worked with several DIY camera sellers (who use cloud services), and with some major commercial service providers. “A new partnership strategy we are exploring is with systems integrators, who can incorporate Mersoft and provide a differentiator by improving their video performance,” says Weiner. The 22-year-old company is new to security, and ISC West provides opportunities for in-depth conversations preparing for a future in the security sector. Customisable turnstile solutions Delta highlighted their new designer series turnstiles, whose colourful appearance led booth visitors to ask about customisation Even the smaller companies, located toward the back of the hall, were enthusiastic about ISC West this year. “The show has been great,” says Vanessa Howell, project manager of Delta Turnstiles. “We did get a lot of traffic. I am a niche product, so it’s not so much about quantity as quality [of leads]. I had great quality at the show.” Being away from competitors, which are grouped next to each other in the front of the hall, was an upside of the turnstile company’s booth location toward the back. Delta highlighted their new designer series turnstiles, whose colourful appearance led booth visitors to ask about customisation. “They ask: ‘Why are turnstiles only sold in basic models?’” says Howell. “’Why can’t they look like a piece of art since they are the first thing people see when they enter a building?’ People are very open to making them prettier.” Delta Turnstiles has been coming to ISC West since 2006. “I have manufacturer’s reps, and this is one of two times I get to see them in one place, and they bring a lot of customers to me at the booth,” says Howell. “This is my only face-to-face meetings with some customers. I speak mostly over the phone.” Valuable face-to-face engagement was a benefit of ISC West, and many of those meetings will likely set the stage for continuing successes in our vibrant market. Until next year.
The City of Boston is known for many things – from Fenway Park to the Boston Marathon to the bar from Cheers, the city is full of iconic landmarks, events, cultural assets, education centers, and more. Boston is also recognised for its vast history, especially downtown, where hundred-year-old buildings have been preserved or restored. There is also a mixture of new property development, including 33 Congress Street, in the heart of the financial district, which combines the best of historical design with new construction. Building security 33 Congress incorporates more than 400,000 square feet of office and retail space 33 Congress incorporates more than 400,000 square feet of office and retail space, transforming the historic neighborhood and positioning the area as a dynamic downtown destination. The project was designed by Arrowstreet, an award-winning architecture and design firm, and was led by Jason King, AIA, LEED, AP, BD+C, Senior Associate for Arrowstreet. According to King, the 33 Congress Street building consisted of three different structures that were built at separate times: in 1904, 1906, and in 1922 and then all combined into one space. While the space functioned as one building, there were three separate elevator cores, sets of restrooms, sets of stairs, and more. Those entities needed to be reconfigured into one. The most striking feature of 33 Congress is a new, modern glass and steel structure, containing 6 additional floors of office space that sits on top of the original three masonry buildings. Another important project goal was to upgrade the main lobby to a modern design that allowed public access, increased security for building employees, and respected several historical aspects. Secure access control “We needed a way to get people into the new, main elevator lobby quickly due to the high volume of traffic that we were anticipating would take place after the redesign,” King said. “We also wanted to create an entrance that would create a better flow of entry from the sidewalk into the building.” The original building had an existing revolving door, but it was small and surrounded by stone. “It was dark and uninviting,” King said. “We were creating an open and airy Class A lobby space and wanted visitors to clearly see the ornate, coffered ceiling and experience the grand and historic nature of the lobby as they entered.” Crystal TQ revolving door King implemented a Boon Edam Crystal TQ manual revolving door to lead visitors in the double height lobby space King implemented a Boon Edam Crystal TQ manual revolving door to lead visitors in the double height lobby space. The Crystal TQ is constructed virtually completely from glass with only a few stainless steel accents to ensure the solidity of the revolving door. It fits seamlessly with modern glass facades but can also be a beautiful eye catcher in more traditional or classic designs. For employee access, the building’s previous design did not incorporate turnstiles to the elevator banks. “The building did have card reader access, but only at certain doors and locations,” King said. Lifeline Speedlane Swing King installed four lanes of Boon Edam Lifeline Speedlane Swing optical turnstiles and two Winglock Swing model access gates to provide secure employee access to the building’s upper floors. The Lifeline Speedlane Swing turnstile manages and channels the flow of people entering and moving around buildings. It employs sensors that detect visitors approaching, with pulsing light strips to guide the user. A sleep function saves on energy use. It can be customised with dimensional and glass choices, including corporate identity colors or other options, so that it either blends-in or stands-out from its surroundings. Boon Edam Winglock Swing The Boon Edam Winglock Swing is constructed from stainless steel and a single glass panel The Boon Edam Winglock Swing is constructed from stainless steel and a single glass panel, and is unobtrusive in nature and design. The access gate easily manages bi-directional traffic, with LED lights that signal if the gate is in use or on standby. The access gate ties into a manned security desk located near the front doors. Employees gain access to the building through either the Lifeline turnstiles, or a Winglock Swing access gate, while building visitors can receive credentials at the security desk. Entrance solution King said, “We started the process looking at Boon Edam from a security and an aesthetic standpoint. We went through multiple product options but always had a Boon Edam product as the basis of the design. We have been happy with Boon Edam entrance solutions and we are planning to use them again for future projects.”
Seven disparate systems, tens of thousands of existing cards in circulation, new buildings requiring new systems, budget constraints - There are two approaches going forward: keep making it work, or work on a plan to centralise the system for some serious long-term efficiencies. University of East Anglia (UEA), located just outside Norwich city centre, has more than 14,000 students studying on campus, and over 2,000 employees. The city had donated what was the Earlham municipal golf course for the site of the campus, and traces of the fairways can still be seen around the grounds today. In 1962, Denys Lasdun was appointed as UEA’s founding architect. It was Lasdun who designed the University’s core buildings – the monumental Teaching Wall, the raised walkways, the central Square and the now famous ‘ziggurats’. Installation of Gallagher security system We needed a system that would give us the ability to keep using what we currently have"The striking ziggurats are like none other – the student accommodation, lining the embankment, are pyramidal in shape. While the historical buildings remain, new buildings and residences have also been developed. These developments and the increasing expectation of student accommodation acted as key drivers for a review of access on the campus. Jonathan Richardson, Access Control Project Manager & Senior Systems Specialist for Corporate Information Systems has championed the roll out of a Gallagher security system for the University. From his previous position as an editor for an IT publication, he relished in critiquing a system to see if it was all it was supposed to be. “We needed a system that would give us the ability to keep using what we currently have, and create an infrastructure to be able to develop it over time to how we envisage the system one day operating,” he says. Compatible with third party card formats The import and export facilities have made the system ideal for combining data from a range of student, personnel and accommodation systems. “We already had 42,000 cards in circulation – there was no way we could replace them. Gallagher was chosen for its ability to work with third party card formats.” We rely totally on the automatic imports to add and remove access as required" “Card data is imported/updated using the import export service with data from the Envision card production system. We additionally use data from a student system, accommodation system and a couple of bespoke databases to automatically calculate access groups – changes to access groups are again handled via the import export service. “There is no way we could realistically manage the level of changes with a manual system – we rely totally on the automatic imports to add and remove access as required. The integration is massive, and the impact it is having in terms of pulling different information sources together is huge.” Four times more secure system Jonathan describes the system as being a “catalyst for change on how security, data storage and management across a range of systems and databases are viewed. The implementation has been very transparent – people are unaware of the changeovers that have taken place. The dynamic updates are now happening, and the system is probably at least four times more secure now.” Jonathan mentions the difference is made by the level of technical support available from the manufacturer, from the UK and even head office (based in New Zealand) dialling in when required. Gallagher controls a range of devices including doors, automatic swing and slide doors, car park barriers, turnstilesGallagher controls a full range of devices including doors, automatic swing and slide doors, car park barriers, turnstiles and elevators. The system also facilitates electronic access for disabled flats for residents in wheelchairs. System Division functionality is used to give building owners their own portion of the system for management purposes. Checking tailgating and card enquiries For car parking, times are recorded for charging parking fees. Louis Chisholm, Transport co-ordinator, uses the Gallagher security system on a daily basis. When asked how she finds the system, Louis replies, “I love it. I can check all the things I need to without asking anyone else.” She uses the reporting to check for people tailgating, and checking any enquiries for specific cards. From parking to the library: students enter the library through turnstiles. Reports on usage patterns have been used to justify access funding to promote the resource. The audit trail has been called on for incidents occurring in the library that have put staff safety at risk, and even disputes on the return of books. Research laboratories and chemical stores rely on the system; previously dangerous chemicals have gone missing with no knowledge of who was there at the time. Changing Prox readers to Mifare We have plans to change the existing 125 Prox to Mifare and then roll out dual function cards to all cardholders"The University has around 150 doors (30 Gallagher Controllers) using third party magstripe readers. There are additionally around 20 Gallagher Prox readers (125 kHz) used in secure areas via a dual technology card. “We have plans to change the existing 125 Prox to Mifare and then roll out dual function cards to all cardholders – replacing magstripe readers with Gallagher Prox Mifare readers,” explains Jonathan. Once converted, this would take into consideration different facets – from the cafeterias to involving the local bus companies – in the use of the smart card technology. The success of Gallagher security systems in centralising access control and reporting has meant the system is being expanded rapidly, and introducing new functionality is ongoing.
The FeeMaster Smart Console from people and vehicle access control specialist Nortech provides a simple and cost-effective way of managing access to car parks and facilities for vehicles and pedestrians. All the access control data is encoded onto a Mifare card using the FeeMaster Smart Console. As a standalone system, there is no wiring between the access control point and the console, making it easy and cost effective to install. Parking management system The console can print customer receipts and/or barcode exit tokens Part of the popular FeeMaster range, the FeeMaster Smart attendant console is a compact, elegant and easy-to-install device that reads barcode tickets issued at an entry station, calculates the fees payable based on pre-programmed tariff details, and encodes reusable Mifare access control cards with validity data. If necessary, the console can print customer receipts and/or barcode exit tokens. It is also able to control a till drawer and can optionally provide a relay output signal which can be used by third equipment i.e. barrier control whenever a card has been encoded or an exit ticket printed. The FeeMaster Smart time-based parking management system is designed to provide information about the initial arrival time of each visitor and uses cards to strictly control customers’ access rights to car parks and facilities as well as the validity period. Fee calculation system Popular applications that have used the FeeMaster attendant’s console to control visitor access include Bristol Aquarium and Edinburgh Castle, where an easy to install and operate and an automatic fee calculation system with tariff and grace period settings included was required. Bristol Aquarium required a cost-effective and efficient product that would not only save money but would also make the constant stream of visitors easy to monitor. The barcode reader connects to a barrier/turnstile/gate at each site and opens once a valid barcode has been scanned by a visitor using easy to programme modes of operation. New security products Nortech has supplied products and solutions to the security industry for over 25 years The simple to use design makes the console ideal for reducing queues and keeping the flow of people moving during busy periods, is extremely versatile and can simultaneously support several methods of revenue generation. Edinburgh Castle has been benefiting from the FeeMaster system for a number of years, using it to control and manage the strict parking at its site. The console allows the staff to control any misuse of the car park and ensures that there are enough parking spaces without the need for expensive cabling or disruption. Nortech has supplied products and solutions to the security industry for over 25 years as an independent British company. The company uses extensive experience and expertise to create new security products to fit their clients’ needs and designs everything with the customer in mind.
The American University of the Middle East (AUM) in Egaila is the largest private university in Kuwait. Its extensive campus is spread over 261,190 square meters of beautiful grounds, including academic buildings, technical labs, AUM library, AUM Sports Center, outdoor sports playgrounds including a FIFA certified football field, AUM Opera House, AUM Conference Center, parking areas, administrative and service areas. The American College of the Middle East (ACM) is also hosted within the campus. With sizeable grounds and multiple institutes of learning operating on site, AUM’s access control requirements were complex. The popularity of the campus with not only AUM students but also Kuwaiti youth in general meant AUM needed to ensure the right access was provided to the right people at multiple points on campus. AUM’s Director of IT highlights the challenge the administration faced in efficiently identifying, authenticating and providing access for more than 800 employees and over 10,000 students. “The campus needed to be secure, but at the same time easy to use, causing no inconvenience to students and staff.” Gallagher Command Centre AUM needed a dynamic solution that met their access control requirements AUM needed a dynamic solution that met their access control requirements, could integrate with their core enterprise resource planning (ERP) solution, and was scalable to accommodate future growth. Gallagher’s access control solution, featuring Gallagher Command Centre and a range of integrations, was selected as the university’s preferred choice, meeting its requirements in the best possible way. MIFARE contactless smart cards Student and staff ID cards became part of the access control system with MIFARE contactless smart cards provided to students, faculty and staff. Turnstiles installed at the entrances to AUM and intelligent integrations with existing systems provided total control of movement within the campus. AUM uses learning software and automated systems widely across its campus. Extensive integration with the Gallagher solution has significantly reduced operational costs, creating efficiencies for staff and students and enhancing the overall security system. “Gallagher gives us the best option to fulfill our requirements, with a total solution,” says the university’s Director of IT. Integration with CCTV system Exam control rooms at AUM need to be fully secure. Command Centre integrates with the CCTV system to ensure that when movement is detected, or someone tries to open the door, the CCTV is triggered, and a photo attached to the security report. Within the campus, access permissions need to be well defined for different groups. Access to the gymnasium, library and sports center is defined by male and female, staff and students. Command Centre allows AUM to define these access controls in the directory, ensuring they happen automatically. Fully automated access control Fully automated access control gives us confidence in the system" “Fully automated access control gives us confidence in the system,” says the university’s Director of IT. “We don’t have to worry about it.” The reporting capabilities of Command Centre provide AUM with greater control and audit information. The university is governed by a council, that regularly conducts audits. “The Gallagher solution helps us easily produce daily reports to meet those reporting requirements. It’s a fantastic solution, no doubt." The integrated booking system in the library controls access to study rooms, giving entry only to those who are included in the room booking. Staff and students no longer have to manage who is in the rooms, allowing them to get on with their work and study. The university’s Director of IT says in the past, monitoring and reviewing this information would take a person two or three days. “With this small integration from Gallagher, turnaround time has improved to within half a day for the same task.” Restricted access He adds, “Campus access for dismissed students has been prevented. Their access is automatically restricted by the admin department. Student’s whose access has been prevented can visit the admin department to rectify their enrollment status. The integration with the Gallagher solution is amazing. Our operational costs have been reduced wherever it is used.” With new construction underway and increasing popularity with students, AUM is a growing university. The Gallagher solution is growing alongside it, providing regular updates and new innovations. “Gallagher often contacts us about new initiatives and things they are introducing,” says AUM’s Director of IT. “We will implement them, because of the success of the current solution. We try at every point to take full advantage of the features offered to keep reducing operational costs. From an industry perspective, it’s a beautiful solution.”
Located in the buzzing heart of England’s capital city, University College London is one of the top ranking establishments for higher education in the world. Founded in 1826, London’s first university institution, the College now has an estimated 28,600 enrolled students and 14,600 members of staff. Including agency staff, academic associates, and other visitors, UCL currently has a system of over 48,000 valid cardholders. Based primarily in the Bloomsbury area, UCL’s main campus is situated on Gower Street and includes departments such as biology, chemistry, economics, engineering, geography, history, languages, mathematics, philosophy, politics, physics, architecture and the Slade School of Fine Art, as well as the preclinical facilities of the UCL Medical School and the London Centre for Nanotechnology. Electronic access control UCL has been used as a location for a number of high profile film and television productions While the UCL Cancer Institute and Faculty of Laws are also nearby, notable College buildings include the original Wilkins Building and Gower Street’s Cruciform Building, previously home to University College Hospital. The University has further sites based elsewhere in and around London, such as the UCL Institute of Ophthalmology, the UCL Institute of Orthopaedics and Musculoskeletal Science, The Royal Free Hospital Medical School, and also the UK’s largest university-based space research group, the Mullard Space Science Laboratory, and UCL’s own astronomical observatory at Mill Hill. Due to its position within London and the historical nature of its buildings, UCL has been used as a location for a number of high profile film and television productions, including Gladiator, The Mummy Returns, The Dark Knight and Inception. The sheer scale of the University’s operations, with thousands of occupants fluctuating between its numerous facilities, has dictated the need for a comprehensive electronic access control security system – one which has evolved over many years. Physical locking controls UCL’s Security Systems Manager, Mike Dawe explains that while adhering to the University’s culture of ‘general openness’ on campus, Gallagher systems have been introduced as “a progressive response to the need for more security control on site.” Security throughout the University is managed by the Security Department of the Estates Division, which has responsibility for all the physical locking controls and electronic systems, as well as the provision of the security guarding service. By and large an open campus, a number of university buildings are free to visitors from the general public, while others are controlled by turnstiles accessible by valid cardholders only. Many other research areas are available only to those with specific security passes. Gallagher’s systems have been in place with the University since 1993 and were originally chosen for the Gallagher Commander Hardware’s ability to communicate effectively over long distances between buildings. Key industry challenges Following were the key industry challenges involved: Ensuring appropriate access to students/staff onsite Implementation of lockdown and evacuation procedures Controlling access to key University areas Protecting University property Providing unobtrusive but robust security Control and management of multiple systems Visitor time and access management Central records systems Full data integration was achieved in 2006 when the system was linked to UCL’s central HR Recognised by Mike as the ‘next important direction for the University’, the subsequent introduction of the Gallagher Access Control system (formally Cardax FT) in 2003 enabled Gallagher’s main security system to be integrated with UCL’s other data systems. Additionally, Mike highlights how “Gallagher’s ‘building blocks’ approach to programming the software also provided greater flexibility when using the system, while the network infrastructure enabled us to move away from our own discrete wiring.” Full data integration was achieved in 2006 when the system was linked to UCL’s central HR, student records and visitor records databases. Combining the regular ID card with a single access control card then followed, and validity is kept fully updated by the University’s central records systems. Currently the University has 101 buildings on the Gallagher system, which controls 939 doors, 32 turnstiles and 15 lifts. General perimeter control Typically, Gallagher security is used for the general perimeter control of the buildings, such as those with both turnstile access and a reception at the entrance, as well as additional control within College buildings to divide public and semi-public areas from departmental spaces. Gallagher systems also control UCL’s top security areas such as high risk research space and data centres. Describing UCL’s security operation, Mike explains how the Gallagher solution has been integrated with the inhouse HR, student and visitor records systems and filters duplications to ensure a single identity. This information is then fed through the Gallagher system to update cardholder records using an ‘import/export’ function. The Gallagher technology is also used to automatically send barcode information to the Library systems and update the student records system with student photos. Scheduled email notification reports are also sent regularly which, according to Mike, “has proved very useful for UCL’s high value areas.” Security operations team We routinely use reports and produce these in response to departmental concerns and requests" “We routinely use reports and produce these in response to departmental concerns and requests”, he explains. “Typically this is done by the security operations team, which analyses the information, along with CCTV data to investigate suspected crimes.” UCL is planning to integrate the Gallagher Security system with its existing CCTV system and will use this, in addition to the new Command Centre Premier client, to improve the provision of site information to the Security Control room staff. The University is also currently developing its import/ export process to automatically provide access levels based on person-type information, such as department, course etc. Gallagher would like to thank Mike Dawe, UCL’s Security Systems Manager, for his support with the production of this site profile. We would also like to acknowledge the support of our security partner, Reach Active Limited who has contributed significantly to the successful implementation of the Gallagher system at University College London.
In mid-2009, Melco Resorts & Entertainment Limited opened City of Dreams, Macau – a casino and resort complex that quickly become one of the world’s premier entertainment and leisure destinations. The complex brings together a collection of world-renowned hotel brands, including Crown, Grand Hyatt, and Hard Rock, along with a casino area of approximately 448,000 square-feet and over 20 restaurants and bars. Also comprising an audio-visual multimedia experience, and ‘The House of Dancing Water’ – the world’s largest water-based extravaganza showcased in the purpose-built Dancing Water Theater. These unique and innovative entertainment, shopping, food and beverage offerings realise the company’s vision of bringing world-class integrated resort and entertainment experiences to Macau and Asia. Need of a robust security solution Melco Resorts was looking for a robust security solution capable of protecting high-value assetsHaving thousands of staff moving around the site meant that effective people management needed to be a significant part of the security solution. With a large site encompassing multiple areas and a staff of approximately 13,000, Melco Resorts was looking for a robust security solution capable of protecting high-value assets while providing a reliable and flexible system to support daily operations. In the years leading up to the opening of City of Dreams, Gallagher worked directly alongside Melco Resorts, and security partner Certis Security (Macau) Ltd, during the design and construction phases. The Gallagher team were highly involved in discussions and developments relating to software customisations and the final commissioning of critical security areas. MIFARE Classic card technology Part of the City of Dreams philosophy from day one was to operate a one-card, single service entity per staff member – not only for high-level security but across all system requirements. According to Billups, a lot of decisions around system choice were based on meeting the one-card philosophy. Utilising MIFARE Classic card technology, 1700 access controlled doors were set up across the complex. Utilising MIFARE Classic card technology, 1700 access controlled doors were set up across the complex Gallagher’s ability to encode the cards with data from multiple system providers was crucial in delivering the one-card policy. Along with Gallagher access data, third-party ASCII data encoding was also provided on the card for use by other on-site systems to achieve the objective of a single card philosophy. Latest generation data security The original system, comprising MIFARE Classic card technology, is now being upgraded to the latest MIFARE DESFire EV1 across all Melco Resorts properties. MIFARE DESFire EV1 provides the latest generation data security and encryption ensuring Melco Resorts globally stays at the forefront of technology. To further meet their one-card philosophy, Melco Resorts wanted a single card technology utilised across all three of their Macau complexes – City of Dreams, Altria Macau, and Studio City. In addition to enabling access across multiple properties, there was a requirement for a central monitoring system that could manage alarms escalated from any of the properties and register such alarms centrally in a main command structure. Highly integrated and expansive platform Gallagher’s multi-server technology delivers this, with seamless connection between all systems and across all sitesFuture-proofing was an important consideration of the security solution. “City of Dreams needed a system that catered well to growth, particularly in the areas of people management and access control. Gallagher provided us with the highly integrated and expansive platform we were looking for,” said Kelly Billups, Director of Security Technology & Administration for Melco Resorts. Gallagher’s multi-server technology delivers this, with seamless connection between all systems and across all sites. If communication between the facilities should fail due to a network fault or similar incident, each site’s security system will continue to function independently. According to Billups, the multi-server system has resulted in reduced labour costs due to the consolidation of security administration. Efficient movement of people The Gallagher system provides rapid response times to access requests ensuring the efficient movement of people in and out of areas. The instant dissemination of cardholder access and configuration data also ensures people have appropriate access delivered in real time. If cardholder access needs to be denied, this information is communicated and applied instantly across the site. In addition to door access activity, 5300 detection points are also monitored throughout the complexIn order to provide Melco Resorts with an audit trail of security events, all site activity is logged in a secure database. In addition to door access activity, 5300 detection points are also monitored throughout the complex. Reports are generated using a simple wizard-based system which steers the report generator through a step-by-step process ensuring the relevant data is retrieved. The City of Dreams site required integration with a number of external systems and Gallagher’s Command Centre central management software provided the platform to deliver this. Cameras integrated with Command Centre As surveillance is a key requirement for a casino, City of Dreams has thousands of cameras throughout the complex. A number of these cameras monitor critical back of house operations and are integrated with Command Centre to provide additional layers of security and enable further administrative functionality. A number of lower-level security points throughout the complex – which utilise traditional keys – integrate Command Centre with an electronic key management system. Keys are electronically released to personnel depending on their access permissions. Two high-level interfaces provide communication to all elevators connected to Command Centre There are approximately 80 elevator shafts located throughout the City of Dreams complex. Two high-level interfaces (Schindler and Otis) provide communication to all elevators connected to Command Centre where access control groups manage access to each of the floors. This integration is particularly important for heart-of-house elevators where access can be highly restricted to only authorised personnel. HR system integrated with Command Centre An integration between City of Dreams Human Resources (HR) system and Command Centre was established. The active connection between the two ensures that basic personnel information is automatically communicated from the HR system to Command Centre without the need for manual intervention. Because of this, the process of updating cardholder information and assigning access to cardholders is a quick and simple procedure – a must for a database of this size. The Gallagher system provides rapid response times to access requests ensuring the efficient movement of people in and out of areas. Where high-level (software) interfaces are not available, the Gallagher system connects with other services including: boom gates, motorised vehicle and pedestrian doors, and turnstiles, using what is commonly referred to as a low-level interface. A control relay in Gallagher’s Command Centre platform activates the door or gate, and in turn the status of the door or gate (open, closed) is reported back. Salto integrated guest locking system Melco Resorts requirement is to seamlessly integrate hotel guest-room locks with the Command Centre platformThe delivery of a high-level integration with a hotel guest-room locking solution is currently in development and will be a world first. Melco Resorts requirement is to seamlessly integrate hotel guest-room locks with the Command Centre platform in order to deliver high-level security across the entire complex. To deliver this solution, Gallagher is working with long-term partner Salto. The Salto integrated guest locking system is required to operate in conjunction with Melco Resorts high-security card encryption and encoding, while complimenting the hotel décor. Melco Resorts and Gallagher maintain an ongoing relationship which brings together Melco Resorts evolving requirements and Gallagher’s product development road map. “The relationship is key for us” said Billups, “having a team based in the region who meet with us regularly and having a level of engagement over development is very important.”
Round table discussion
Even the most advanced and sophisticated security systems are limited in their effectiveness by a factor that is common to all systems – the human factor. How effectively integrators install systems and how productively users interface with their systems both depend largely on how well individual people are trained. We asked this week’s Expert Panel Roundtable: What is the changing role of training in the security and video surveillance market?