Theme park surveillance
At this year's Security trade fair in Essen, SeeTec will be presenting video management solutions for a wide range of applications and industries. Apart from industry-specific, real-world video applications, interested parties will also get a first glimpse of new functionalities in the SeeTec 2018 product line up. Video solutions in theme worlds From 25 to 28 September 2018, SeeTec will be demonstrating integrated video solutions in theme worlds dedicated to different fields of use at booth 5E...
Village Roadshow Theme Parks (VRTP), Australia’s largest theme park operator, provides some of the most thrilling entertainment rides and slides available anywhere in the world. With its headquarters located on the Gold Coast, Australia’s holiday playground, it operates: Warner Bros. Movie World Wet ‘n’ Wild Water World Australian Outback Spectacular Sea World Paradise Country Sea World Resort and Water Park Over 5 million visitors per year, from families to thrill seekers, flock to this world of fun with action-packed shows and rides, marine and animal attractions, and adventure across seven large scale properties. Monitoring from Command Centre This enables monitoring from the Command Centre in the Gold Coast over all seven sites streamlining operationsWhen it comes to security, VRTP have always chosen access control and perimeter solutions supplier Gallagher as their long-term partner. A relationship that began in the mid-1980s, has grown to meet the expanding demands of each park. VRTP recently opened a new Wet ‘n’ Wild in Sydney, New South Wales, in December 2013. Two new parks based on Sea World and Wet ‘n’ Wild are currently under construction in Hainan, China. Wet ‘n’ Wild Sydney, opened to the public in December 2013, demonstrates Gallagher’s ability to extend security coverage across States, with its scalable and flexible solution. This enables monitoring from the main Command Centre in the Gold Coast over all seven sites streamlining operations. In the event of power loss from the main controller in the Gold Coast, Sydney sites have their own server backups to continue operations as normal. RFID wrists bands for staff access The model that VRTP and Gallagher have designed enables various operator levels to have separate divisions for creating cardholders. Different operator levels have authorised access to develop card holders for their sections. There are approximately 3,000 cardholders at all parks and growing. Wet ‘n’ Wild Sydney is the first Village Roadshow park to deploy staff RFID wrists bands that give them access to areas restricted by the public. Command Centre technology has given VRTP total site security across all parks VRTP’s guard workforce has been complimented by the Gallagher system working seamlessly together. Command Centre technology has also given VRTP total site security across all parks; within a year saving park operations approximately 20 hours a day in labour costs. Better visibility of services Gallagher delivers building automation and control through a high-level interface that provides strong communication between Gallagher Command Centre and the theme parks’ building systems. This has enabled integration to seven main panels and sub panels across the group giving security staff better visibility of all services, at all times. Efficiencies in alarm generation have improved with automatic escalation to the necessary staff member in a timely manner. Key industry challenges Health, safety, risk mitigation, and public relations Preserving assets and ambience Using integration to save costs and improve security efficiencies Gallagher technology used Gallagher Command Centre Gallagher T-Series Access Control Readers Gallagher high level video integration – more than 250 cameras Protection of marine animals Gallagher’s integrated security solution provides continuous surveillance across the parkAnimal safety and care is critical. Sea World is Australia’s premier marine park, with over 25 hectares (55 acres) of land. With a range of dolphins, seals, sharks, polar bears, and other marine life – their safety, and the reputation of Sea World, must be preserved. This also includes protecting Australian Outback Spectacular and Paradise Country animals and wildlife. Alongside video and alarm integration, Gallagher manages all primary entry points into parks. Once inside the parks, it manages restricted zones which include secured enclosures, particularly important for Sea World. Gallagher’s integrated security solution provides continuous surveillance across the parks, capturing any incidents which may occur on site. This is particularly important for Wet ‘n’ Wild water park which faces increased risk due to the nature of the environment. Wet ‘n’ Wild has been one of the group’s most successful theme parks with a growing attendance of approximately 1 million visitors every year. Investing in robust integrated system The VRTP security team has the ability to monitor and control from one locationVRTP are continually looking for ways to improve park operations, infrastructure, and processes to meet the needs of visitors and staff. With security taking a precedence in the last five years, VRTP made the decision to invest in a robust integrated system that to the public eye would go unseen. Gallagher’s strong history of service and the scope of their integrated security solutions gave VRTP confidence in selecting Gallagher for their upcoming internal infrastructure developments. With 250 cameras located discretely around all seven of VRTP’s properties, integrated back to the central control platform Gallagher Command Centre, the VRTP security team has the ability to monitor and control from one location. Intruder alarm management solution The integrated system plays an important role in securing the site overnight from would-be intrudersIn the Village Roadshow Studios, much importance is placed on securing assets, and protecting the privacy of high-profile guests. The Studios have attracted projects with a combined budget of around 2.5 billion dollars. There are eight large sound stages covering 10,844m2 (116,727 sq. ft), confirming it as one of the largest studios in the Southern Hemisphere. With intellectual property and assets that must be protected, the Gallagher 24-hour camera integration and intruder alarm management solution play a key role in protecting staff, visitors, and monitoring employee cash handling and service. The integrated system also plays an important role in securing the site overnight from would-be intruders. Duress alarm monitoring is a central integration used by security staff with 70 alarm zones across all parks. In the event of an emergency, a wireless help-call system can identify back to the Command Centre the name, description, and location via a detailed site plan for each park. This is a vital security element for protecting captive mammals and animals, and IT infrastructure.
Dundee’s rejuvenated waterfront has breathed new life into the city, and not far from the new V&A Museum building is Foxlake Dundee, an exciting new water sports facility. Taking advantage of the regenerated docks area, Foxlake Dundee offers cable wakeboarding – where boarders are propelled by an electric cable rather than a boat – paddle boarding and Scotland’s first urban Aqua Park. Hikvision thermal video solution Foxlake Dundee was the second Foxlake water park to open, following the very successful adventure park in Dunbar, East Lothian, on the Scottish coast. The Dundee facility, which opened fully in summer 2018, includes a large floating assault course, which has proven hugely popular with visitors, featuring huge obstacles, slides and rafts, and a giant 3.5m inflatable tower known as ‘the Mountain’. Unfortunately, due to its city centre location, the assault course and the wider facility was likely to be something of a magnet for unauthorised activity, primarily of the inebriated variety, explains Zak Hegarty, Foxlake Dundee’s manager. “Because of our location, right in the heart of Dundee city centre, we’re quite near a lot of pubs,” Hegarty adds. “And sometimes a 3.5m floating inflatable tower looks pretty inviting to someone with a quantity of ale in their system – it looks like an irresistible challenge.” Remote HD CCTV monitoringI introduced myself as I saw they were opening and was invited initially to look at a CCTV system" The concern was that accidental or deliberate damage or vandalism to the equipment was a real risk – and along with that came the danger of injury or worse to those attempting to exploit the park, at night, in the dark, unsupervised on the water. Hegarty’s first instinct was to investigate the option of manned guarding: having a security officer on-site during those out of hours periods overnight when the facility was at its most vulnerable. But an approach from Brian Davidson of Webster Security & Fire was to change his mind. Davidson had noticed the development in the docklands with interest. He approached Hegarty to see if Webster Security & Fire might be able to help with securing the site. “I introduced myself as I saw they were opening and was invited initially to look at a CCTV system,” Davidson says. “This then blossomed during further conversations into a proactive, remotely monitored CCTV solution. They were looking at going down the route of employing manned guarding for when the site was closed, but we thought this would provide a cost-effective and workable solution that offered the same level of protection.” GJD motion detectors The challenges presented by the Foxlake Dundee site were not insignificant. The system needed to be remotely monitored and based on some form of movement detection – on a site which itself was constantly moving, due to the changing tidal water levels. Davidson and Webster Security & Fire got in touch with Hikvision in Scotland and together they designed a solution to meet all of Foxlake’s needs. The centrepiece of the system proposed by Davidson and Webster Security & Fire was the use of Hikvision thermal cameras to detect activity on the jetties. This is complemented by the use of GJD motion detectors and Hikvision cameras to pick up movement on approach areas, further Hikvision cameras which monitor the internal office reception areas, and additional Hikvision cameras providing a security, health and safety and management overview of the both the assault course and the paddle and wakeboarding facility areas. A public address tannoy system is also connected to the surveillance solution. Hikvision thermal bullet cameras The Hikvision thermal bullet cameras highlight areas of heat difference in the field of view The Hikvision thermal bullet cameras highlight areas of heat difference in the field of view – so a human body is always visible as hotter than its surroundings, particularly in a marine or waterfront environment. Hikvision’s thermal cameras also utilise behaviour analysis technology, so figures moving into specific zones in the image can automatically generate alarms. The advantage of thermal cameras for a water-based site like Foxlake is that they can operate in all weather conditions – they’re not impeded by fog, mist, heavy rain, snow or other environmental factors, the sorts of conditions which could severely impede even the most advanced of conventional cameras. Hikvision 8-channel DeepinMind NVRs The other cameras in the Foxlake Dundee system benefit from Hikvision’s Darkfighter technology, allowing for video monitoring and recording in even the lowest of light conditions. And the whole solution records to a Hikvision 8-channel DeepinMind network video recorder, which utilises powerful AI technology to learn to filter out false alarms and accurately raise alerts. In the evening, after normal operating hours, the site is locked up and alarms are set. It’s then remotely monitored by the Corps of Commissioners, who are alerted when the thermal cameras or motion detectors pick up any movement on the site. Operators check the live cameras to confirm that intrusion has occurred. If an intruder is detected, they immediately contact Foxlake management via phone, and are also able to contact police if required. At the same time, the Corps operatives can use the PA system to issue warning announcements to allow the intruders to know they are being monitored. The effect is almost instantaneous, Hegarty says. Enhanced intrusion detectionThe overall reception for the video surveillance solution has been extremely positive “We’ve had three incidents since the system was installed,” he says, “and the response by the intruders is pretty remarkable. I’ve reviewed the footage and compared it to the time notification I’ve received a missed call on my phone: you can see the intruder on the video footage hear the warning, and then they’re off. They just leave straight away. It’s amazingly effective.” The overall reception for the video surveillance solution has been extremely positive. “We’re really happy with the system,” Hegarty says. “The video footage quality is very high and we’re glad we haven’t had to go down the manned guarding route, as similar facilities have done. We appreciate that Webster and Hikvision took the time and thought to design something that would work for us in our specific circumstances. Of course, the proof is in the performance, and the fact that a number of intruders have been quickly and effectively warned away is evidence that it is doing the job it was designed for.”
Nestled on the banks of the river Thames, Kew Gardens in southwest London is home to the most diverse collection of living plants anywhere in the world. At 330 acres in size, it’s London’s largest UNESCO world heritage site, and has a history stretching back more than 250 years. The Royal Botanical Gardens, Kew, attracts more than 1.6 million visitors every year, coming to see the 30,000 different kinds of plants, and to visit the Herbarium, which has over seven million preserved plant specimens. As an internationally important botanical research and educational institution, Kew’s library contains more than three quarters of a million books, along with more than 175,000 prints and drawings of plant life. 24/7 video surveillance coverage Kew Gardens hosts a wide variety of events throughout the year, including festivals, concerts and art exhibitions, as well as learning experiences for all ages and interests, in addition to the garden attractions. A need was identified to upgrade the existing legacy analogue CCTV system to one capable of transmitting and recording in true HDThe site is accessible via London Underground, Overground, buses and river services in summer, and the public can enter via four separate gates: the Elizabeth Gate, the Brentford Gate, Victoria Gate and the Lion Gate. There are also a number of other access gates to the gardens which are not open to the public. Because of the sheer volume of visitors and the multitude of public and trade entrances to Kew Gardens, the site requires around the clock video surveillance coverage, seven days a week. Analogue to IP CCTV system Kew’s CCTV control room operations team works to monitor the safety and security of the park, but a need was identified to upgrade the existing legacy analogue CCTV system to one capable of transmitting and recording in true High Definition. Security specialist firm The ITS Group was called in to help. The ITS Group is comprised of ITS Fire and Security, ITS Electrical, ITS Fire Training and ITS Building Services. The company has 20 years of experience within the fire and security industry, and provides CCTV, intruder alarms, barrier gates, security lighting, panic alarms, access control, and door and video entry, alongside a swathe of other services. ITS Group Director Tim Dyer said the Kew project required upgrading equipment in the Gardens’ security control room and providing site-wide cameras which can be used to view all entrances for both public and trade, as well as various strategic locations throughout the Gardens. Challenges in system installation The results were achieved in the process of implementing a Hikvision IP HD video surveillance systemThe massive 330-acre site is a huge area to monitor in itself, and Tim Dyer says the very public nature of the Gardens and its operations meant the actual video system installation posed some security continuity challenges. “Because the control room needed to be in operation 24/7, close co-ordination was required between ITS and the security team on-site,” he says. “We needed to maintain the CCTV in line with the changing site requirements on a daily basis. This, coupled with access issues and working in a public environment, was very challenging, and the fact that we were able to achieve such good results is testament to the close co-ordination between the site team and Kew security.” Those results were achieved in the process of implementing a Hikvision IP High Definition video surveillance system, which included new 43-inch and 22-inch HD monitors for the control room, along with new touchscreen network keyboards and joysticks. HD images in low light When there’s no light at all, the Darkfighter cameras switch to IR mode and record black and white images at 0 LuxControl room operators monitor images from a number of different Hikvision cameras. These include an initial 48 DarkfighterX network speed domes, which provide colour HD images in light levels as low as 0.001 Lux. That’s pretty dark. And when it gets darker still, they provide black and white images in light levels down to 0.0001 Lux. When there’s no light at all, the Darkfighter cameras switch to IR mode and record black and white images at 0 Lux. In addition, they offer 25x zoom capabilities and Deep Learning-powered target classification for automatic tracking and perimeter protection. They’re complemented by 29 Darkfighter 2 megapixel motorised varifocal lens cameras, 21 ultra-low light smart bullet cameras, and six low light smart cameras. Images are recorded to Hikvision 16-channel Turbo HD digital video recorders which support analogue, HD-TVI, and IP cameras, H.264, H.264+ and dual-stream compression, and can output at up to 4K resolution. Improved picture quality The Gardens now have a full HD system which can be expanded with additional cameras in the future"The resulting system is not only powerful and effective in the short-term but is purposefully planned to incorporate forthcoming changes. “The Gardens now have a full HD system which can be expanded with additional cameras in the future,” Tim Dyer says. “It allows them to take advantage of technology advances and newly developed functionality on any cameras or devices they add to the system in future.” Tim Dyer says the Hikvision system has revolutionised Kew’s video picture quality and functionality. “Making the change from an old analogue system to installing a new Hikvision IP system has transformed the Gardens’ picture quality, both during the day and at night,” he says. “The zoom facility is amazing and precise, and the reliability of them is second to none, making the work of the control room operatives a much easier role.” The HD surveillance system has been received exceptionally well by those whose opinion matters most: the security team at Kew Gardens. John Deer, Head of Security, said: “I am delighted with the installation of Hikvision cameras at the Royal Botanic Gardens, Kew. They are of the highest quality, which has enhanced the overall security across the 330-acre site.”
The Lagoon Amusement Park in Farmington, Utah, likes things fast, too. For more than 100 years, it has offered exhilarating thrill rides as part of its entertainment package. The park’s Fire Dragon Double-Loop Rollercoaster hits speeds of 90 kilometers per hour, and its Lagoon-A-Beach Waterpark promises 550,000 gallons of liquid fun. Identification cards Like many other parks, Lagoon provides identification cards to its employees and offers season passes (called Season Passports) with identification cards to its guests. But the equipment formerly used to print the cards was not keeping up with the pace of the park. “As the public demand for Season Passports increased, it was becoming more difficult to keep up with the desired pace,” said Nic Young, ticketing manager. “We used to take Polaroid pictures and laminate them onto pre-printed cards but matching the pictures with the cards was tricky. It was easy to put the wrong picture on someone’s card.”Lagoon now is able to satisfy the needs of its employees and guests with the updated card printing technology The multi-step process also was slow and cumbersome – not a minor concern with 2,500 employee ID badges and more than 30,000 season passes issued every year. Lagoon now is able to satisfy the needs of its employees and guests with the updated card printing technology, bringing the park back to its desired speed. ID badges and card-printing technology “These printers are extremely fast,” said Young, “which is especially important during our busy months of May and June. I also like the one-step printing process and the fact that the printers are easy to maintain and keep clean.” The Employee Services department uses colored ribbons when printing employee ID cards, identifying employees 15 years of age or younger by printing those names in red on the employee’s card. The Ticketing department uses standard black ribbons for its season passes. With five computer stations in the Season Passport photo area, ticketers can issue passes to large groups of people at the same time. Barcode technology Both employee and Season Passport ID cards use barcode technologyBoth employee and Season Passport ID cards use barcode technology. For employees, the barcodes specify the level of park access and also bring up full-sized pictures of the employees to be viewed by Lagoon security. For Season Passport holders, barcodes record when a passport has been used or restrict passport usage on specified dates (such as during Lagoon’s July Fun Pass). Now that the Lagoon Amusement Park has established its current system, computer stations at the gates can track Season Passport access information and provide valuable marketing information. “We’re trying to increase our per person usage through promotions such as our Season Passport Holder coupon books,” Young said. “Our ID card system allows us to record our progress.” The bottom line, however, is speed. “There are no more long lines,” Young said. “We’re able to operate at full capacity all day long, allowing our guests to get their Season Passports quickly and proceed directly to the fun.”
Plopsaland De Panne is a flagship visitor attraction, the first of six spectacular theme parks now operated by the Plopsa Group in Belgium, the Netherlands and Germany. These popular parks are based on the TV characters of Studio 100, with each character having its own themed area featuring attractions, music and decorations to match. Against a background of heightened terrorist risk affecting all public spaces the management board of Plopsaland De Panne wanted to ensure that visitors and staff at Plopsaland could continue to enjoy themselves while feeling safe and protected. A review of preparedness was conducted with the help of the Brussels federal police and specialist officers and important new measures were identified, including an upgraded camera surveillance system. Finding a comprehensive CCTV system The initial system consisted of 60 cameras (including 360˚ fisheye, bullet, box and dome models) linked to a 64- and a 32-channel recorders (NVRs) The new camera system approved by Plopsaland De Panne’s management board would have to provide enhanced monitoring of key areas, easy mobile viewing, sharper images, faster streaming and continuous recording. After assessing the market, Plopsaland’s Head of IT, Jochen Andries identified IDIS as the best partner for this comprehensive CCTV upgrade. Specialist technical teams from Plopsaland and IDIS worked in tandem to identify, and solve, all the technical challenges that the new installation presented. This included identifying the optimum equipment to use, determining the most effective camera positions and working out the least disruptive installation schedule. Installation of 60 cameras along with NVRs The total process, from the initial police consultation to the final commissioning at the end of 2016, took just six months. Plopsaland De Panne’s technical department installed the new system, with hand-in-glove backup from IDIS. The initial system consisted of 60 cameras (including 360˚ fisheye, bullet, box and dome models) linked to a 64 and a 32-channel recorders (NVRs). Thanks to careful planning, the system ran smoothly from the very start, without any significant problems. Now, a year on, the images are super-clear, there is continuous recording and the speed of the system is perfect, even during the retrieval of images with live streaming. Based on this success, more new cameras will now be installed, and coverage extended. The next phase cameras will be in the same colour as their background settings, making them practically invisible. Plopsaland, Head of IT, Jochen Andries praises the expertise and collaborative approach of the IDIS team, which was led by commercial and technical advisor Filip van Quickenborne.
Nick Dooley comments on LOCKEN's efforts to provide optimum security to leisure organisations Leisure facilities, such as theme parks and entertainment destinations, which employ thousands of staff and see tens of thousands of visitors pass through their gates each day, have demanding and complex security requirements. In order to provide a security solution suitable for each element of the infrastructure, including rides, shops, restaurants, photo booths, hotels and maintenance areas, it is vital that access control is easy to install, use and manage. The most reliable and robust access control solution for this type of business is centred on the key, incorporating the power source, access control and tracking in one smart electronic device. Without a mechanical profile, each smart key is unique, impossible to duplicate and reprogrammable, enabling it to open one or all access points and in the event of loss or theft it can quickly be disabled. Digital access control solution holds authorisation information A digital access control solution also holds authorisation information for any number of sites, including approval based on time, date and location. Nick Dooley, managing director of LOCKEN UK, leading developers of a secure and traceable access control management solution, explains: “We work with a number of leisure organisations within the UK and Europe to provide optimum security and safety for staff and visitors.” “The wide range of our padlocks and cylinders makes it possible to replace every existing mechanical cylinder without having to alter access infrastructures and our software solution ensures flexible access schedule management and full traceability of all operations.” LOCKEN access-control solution - easy to install and use "All park accesses have been fitted with a unique cable free solution that is easy to install and use" Parc Asterix, a company of the Compagnie Des Alpes Group and France's second biggest theme park, has chosen the LOCKEN access-control solution for all park accesses. Laurent Copois, Parc Asterix Security Manager, comments: "Implementing a high-performance access control solution enables us to efficiently achieve our objectives: secure sensitive facilities, ensure access traceability, manage remote access rights, and achieve overall supervision of park security. All park accesses have been fitted with a unique cable free solution that is easy to install and use."