Paxton launches their new customer loyalty programme - Paxton Rewards

Paxton, the global brand of access control, video surveillance and intercom systems, has launched their new customer loyalty programme - Paxton Rewards. This is the first ever opportunity for installers in the US to earn rewards by participating in training, installing Paxton solutions, and completing activities or achievements.

Paxton Rewards is now live in the Paxton Installer app. Download the app for free from the Apple App Store or on Android Google Play.

Strong partner relationships

Gareth O’Hara, Paxton’s Chief Sales Officer, says: “Three years ago, we launched the Paxton Installer app and, so far, it's been downloaded by over 25,000 users. This essentially delivered the first phase development of the programme in validating that the app was deemed useful. We now have the right platform to deliver what will be seen as a simple-to-use, loyalty programme that matches our customers’ expectations.”

The Paxton Rewards programme provides installers with a range of benefits

The Paxton Rewards programme provides installers with a range of benefits and an opportunity to build strong partner relationships with the technology manufacturer.

From Paxton Partner to Platinum Partner status, installers will unlock more benefits with every tier, helping them to build and promote their businesses.

Provision of free training

Earning points is straightforward, installers can scan any Paxton products with a silver barcode, attend training, or submit case study suggestions.

Gareth O’Hara says: “We are huge believers in education and the provision of free training, so when people come to training, they will get points. Also, if they do a fantastic installation that they want to promote via a case study, they will get points by submitting it to us.”

He adds, “So, the programme is not just about purchasing Paxton products, it is also about development through training and education, putting yourself in the shop window with case studies and being a true partner with us.”

Enjoying different benefits

Installers can enjoy different benefits with the Paxton Rewards programme

Installers can enjoy different benefits with the Paxton Rewards programme, including Paxton products, partner badges to show their expertise, and elevated listings on Paxton’s website.

Paxton branded merchandise and Amazon vouchers are also available for installers to redeem in the Paxton Rewards store, providing options to spend points on what suits their specific needs. 

Gareth says: “For the first time, installers can exchange points for Paxton products. This can add value to their customers and create a commercial advantage. We are keen to work closely with our installers and not only reward them with a programme for the products they buy, but also help them to develop new business by leveraging the Paxton brand themselves.”

Installation tutorial videos

Joining the programme does not only give installers rewards, but they will also have a chance to further experience the advantages of the recently updated Paxton Installer app.

Steve Rowlands, Divisional Director of Product Management at Paxton, explains: “Installers can access many useful resources via the app, including literature, product manuals, and installation tutorial videos. And what's more, the content is stored in the app locally after being viewed. This is useful when installers are on site with no Wi-Fi, as they can still view the materials to get the instructions they need.”