Employee turnover is a problem for many companies, especially among younger employees who have not developed the philosophy of employer loyalty that was common in previous generations. Nowadays, changing jobs is the norm. The idea of spending decades working for a single employer seems almost quaint in today’s economy. However, excessive employee turnover can be expensive for employers, who are looking for ways to keep their brightest and best employees happily toiling away as long as poss...
A transformative personal protection and emergency response solution developed jointly by CriticalArc and RAA, one of South Australia’s largest mutual organisations and most trusted brands, has been shortlisted in the ‘OSPA’ Outstanding Security Performance Awards run by ASIAL, the Australian Security Industry Association. RAA SafeZone Lone Worker App The RAA SafeZone Lone Worker App is an innovative partnership that delivers multiple benefits for people working in Australian...
Send For Help Ltd., one of the largest lone worker protection firms in the world, which provides 24/7 emergency response via personal safety alarms, has been featured in the 'FT Future 100 UK' list, recently published in the Financial Times and FT.com. The prestigious list selected by an expert panel led by FT journalists, features fast growing UK companies that are also making an impact on their industry, or wider society. FT 1000: Europe’s Fastest Growing Companies list The list is bui...
Edesix, providers of Body Worn Cameras (BWC), will be showcasing its integration to leading Video Management Service (VMS) platforms at IFSEC 2018. VideoManager software ONStream integrates Edesix's VideoManager software with existing VMS, traditionally used to showcase fixed IP camera footage. This software enables ONVIF compliant VMSs to display Body Worn Camera footage, allowing live feeds from wearable cameras to appear alongside CCTV footage, meaning captured video can be instantly shared...
Send For Help — a lone worker protection firm in the world which provides 24/7 emergency response via personal safety alarms — has been included in this year's prestigious Financial Times ‘FT1000’ list of Europe’s fastest growing companies. The list comprises of the top 1000 companies in 31 countries across Europe that have achieved the highest percentage growth in revenues between 2013 and 2016. Send For Help was ranked 625th on the list — one of just 158 o...
Following an independent audit by the National Security Inspectorate (NSI), lone worker safety solution StaySafe has been approved for the provision of lone worker device services in accordance with the updated British Standard BS 8484:2016. BS8484: 2016 supersedes the original BS 8484:2011, which StaySafe was awarded in 2015, and defines stringent guidelines regarding lone worker devices. A BS8484 accreditation is only awarded to solutions that are deemed to be fully compliant with current saf...
Since 2013, more than 33,000 red alerts have been handled by Reliance Protect for NHS Framework customers With the new year in sight, Reliance High-Tech is reminding all UK public sector and not-for-profit organisations that they only have until 30 April, 2017, to sign up or renew a contract for its Reliance Protect lone worker safety service package via an exclusive NHS Framework Agreement. NHS Framework Agreement The NHS Framework Agreement was originally introduced in 2009 and renewed in 2013 to encourage the NHS and wider public sector organisations to create safer conditions for staff working alone often in community-based roles. From 30 April, 2017, public sector organisations will not be able to take out any new contracts via this Framework for lone worker solutions. However, any organisation signing a contract with Reliance Protect before the deadline can continue to benefit from the current lone worker solution package for up to another five years, until 2021, safe in the knowledge that Reliance Protect currently supports upwards of 40,000 users on contracts through to 2021. With more than 520 public sector contracts, Reliance Protect is a provider of lone worker protection services. In addition to the 230 contracts held with NHS Trust organisations, the service is benefiting local authorities, social housing providers, charities, education providers, probation services, and central government agencies. Roaming sim card service Commenting, Chris Allcard, Head of Lone Worker Services at Reliance High-Tech, said: “Despite increasing costs, we have bucked industry trends and maintained our 2013 prices over the four years of the current Framework. Aware of the financial pressures facing the public sector, our intention is to keep the current prices fixed for all customers under the NHS Framework Agreement, including organisations who sign new contracts before the 30 April 2017 deadline.” “We will continue to upgrade the service as new technologies come on stream” “We will continue to upgrade the service as new technologies come on stream. We are making major investments in staffing levels and systems support, including a new online customer portal with far greater functionality, features, and benefits. Reflecting changing user needs, we’ve strengthened the service over the four years, by adding flexibility around sharing devices to cater for a more mobile and flexible workforce, along with improved monthly reporting to enhance insights into usage patterns.” “Other new features include a roaming sim card service option for staff in remote areas where mobile phone coverage may be weak, plus a new welfare check system to give staff and managers additional reassurance. What’s more, the team manager and train-the-trainer courses we’ve developed have been extremely popular.”Amber alerts Since 2013, more than 33,000 red alerts have been handled by Reliance Protect for NHS Framework customers. Users have logged more than 3.4m amber alerts, enabling them to provide notifications of potentially vulnerable situations including details of locations due to be visited, the nature of tasks to be performed, and risks identified. The average number of amber alerts per device has risen from six to eight per month over the last eighteen months, demonstrating that the devices are increasingly being adopted as part of the daily routine of working safely. In the same period, Reliance Protect has handled 12,500 requests from users and managers, while almost 2,000 lost, stolen, or damaged devices have been replaced free of charge. More than 33,000 people have been trained in more than 4,300 user training sessions. Furthermore, more than 3,400 devices have been redeployed to ensure new staff coming in have access to a device quickly. Mitigating risk Underpinning this activity has been the delivery of quality service levels. These include swapping out a minimum of 90% of all faulty devices within one working day, resolving a minimum of 65% of queries on the initial phone call into customer support and picking up a minimum of 98.5% of all alarms within ten seconds. “Despite increasing costs, we have bucked industry trends and maintained our 2013 prices over the four years of the current Framework” Offering proven value with the convenience of a fully managed service and guaranteed service levels, the NHS Framework Agreement eliminates the day-to-day burden on public sector employers of procuring, implementing and running their own lone worker protection operations. It offers an easy, cost-effective way for employers to mitigate risk, fulfil their duty of care and create a safer working environment via a service that is fully transparent, constantly monitored and accountable to rigorous NHS benchmarks. The service combines market-leading personal protection devices with the full assurance of swift back up in the event of a threat or concern. Accredited to the most stringent standards including BS 8484, it gives field workers, community-based employees and other public sector staff who may face verbal or physical abuse at work, the peace of mind that emergency support is available at the touch of a button. BS8484 accreditation The NHS Framework Agreement enables any public-sector organisation to procure Reliance Protect services without a drawn-out or costly tender process. The team takes care of the initial implementation and ongoing administration backed by extensive field-based training, e-learning, local team leader engagement and reporting, enabling customers to focus on their priorities while assured that their staff are safeguarded.Reliance Protect is the UK’s most regulated and compliant lone worker protection solution available. BS8484 accreditation ensures the company, its lone worker devices, monitoring and alarm response capability are fit for purpose and enables alarms to be escalated directly through to regional police services, bypassing the traditional 999 route, to generate the highest police response levels where appropriate. BS5979 Category II is critical for any organisation looking to safeguard workers as it is the highest industry standard for alarm monitoring centres. In addition, ISO27001 accreditation ensures that all customer and staff data is securely managed and dealt with in complete confidence.
With Skyguard and Guardian24, Send For Help protects more than 100,000 lone workers Send For Help, a lone worker protection provider, has just been announced as one of Britain’s fastest growing companies. The Fast Track 100 list, which is published annually in The Sunday Times, ranks Britain’s top 100 private companies with the fastest growing sales over their latest three years. Send For Help is ranked an impressive 47th in the league table for 2016. Pioneering technology Brothers James and Will Murray founded the award-winning Send For Help in 2010, when they spotted a gap in the market to provide lone worker protection using pioneering technology. Operating through its two subsidiary brands Skyguard and Guardian24, the company uses key fob sized GPS personal safety alarms and apps to provide 24/7 personal protection to more than 100,000 lone workers and people who are at risk. Serving commercial organisations It primarily operates in the UK and Ireland, serving more than 100 NHS Trusts, 150 local authorities, 200 housing associations, and hundreds of commercial organisations, ranging from British Gas to Talk Talk, Dairy Crest to Weetabix. The firm, which generated sales of £6.1m this year, is backed by family investment from James and Will’s father technology entrepreneur Jan Murray, former PC World and Internet Technology Group founder. “This is a significant milestone for Send For Help and marks the end of a successful year for the business, which saw our annual turnover almost double. We’re exciting about building on this growth into 2017 and continuing to serve our clients,” said CEO James Murray. Save
Send for Help provides personal alarms, mobile phone applications linked to a alarm receiving centre The Send for Help Group, a leading lone worker protection provider, are pleased to announce record growth and profits for the financial year 2015/16. The figures, published in Send for Help Limited’s Annual Report found that for the year ending 31st March 2016, turnover was up 81% year-on-year and operating profits had also increased by 42% within the same period. Results for 2015/16 saw the company turnover increase to £6.1m, with a gross margin of £4.94m and profits of £1.5m – with an adjusted EBITDA figure of £3m. Continued product development & customer service The business has maintained its market leading position by continued product development and delivering the highest levels of customer service through its subsidiary brands – Skyguard and Guardian24. The previous financial year had seen Send for Help acquire Guardian24 Limited, adding a second well-established market player, alongside the market leader, Skyguard, to their portfolio. The full benefits of this acquisition have been reflected in these published results. The Company’s position as the world’s largest lone worker protection provider in terms of subscriber numbers has been confirmed by an independent market research report published at the end of the financial year. 24/7 backup & protection for lone workers Send for Help provides personal alarms and mobile phone applications linked to their fully accredited alarm receiving centre, which in turn delivers 24/7 backup and protection for lone workers and those at risk. The group primarily operates in the UK and Ireland serving over 100 NHS trusts, 200 housing associations, 150 local authorities, as well as hundreds of commercial organisations. Over half the UK’s police forces trust and use Send for Help’s alarms to protect the most vulnerable in society. Accreditations & growth plans "With a strong management team, a healthy sales pipeline, and some exciting new products in development there are excellent prospects for further growth in the coming year" This year, the business has gained the highest industry accreditations from the National Security Inspectorate and the Police’s Secured by Design scheme, whilst being awarded a Security Excellence Award for Lone Working for the second year running. Send for Help’s Chief Executive, James Murray said, “The directors are delighted with these results, which shows the Company’s turnover and profit yet again increase year-on-year. Despite the uncertain economic environment, the business has achieved excellent results for 2016 and the directors are confident that we will continue to build on this success in 2017. With a strong management team, a healthy sales pipeline, and some exciting new products in development there are excellent prospects for further growth in the coming year.” “We are delivering shareholder value by making Send for Help a more profitable business through improved gross margins and prudent cost management. Our incentive mechanisms for early settlement of multi-year contracts generate strong cash flows, and we actively seek value adding growth opportunities. We are committed to operating with strong financial discipline and a conservative view towards risk”, explained Murray.
Reliance Protect safeguards tens of thousands of employees across a broad range of sectors and applications Reliance High-Tech is enhancing its Reliance Protect lone worker service by introducing a new welfare check capability for lone workers entering high-risk situations, adding a further layer of safety and reassurance for both staff and employers.Reliance High-Tech developed the innovative welfare check solution working closely in partnership with a leading UK retailer, looking at strengthening the lone worker safety for their team of field based engineers. The engineers can be working in high risk areas where there is no mobile phone coverage. The key challenge was to enable alarms to be initiated and responded to by the 24/7 Reliance Monitoring Centre when the user is in an area with no mobile phone coverage.Check in and check outThis new feature developed for the Identicom range of devices takes the advantage of three additional buttons on the front face of the device. The new service enables lone workers to ‘check in’ with the Reliance Monitoring Centre prior to entering high risk situations and/or areas of unreliable mobile phone coverage, and ‘check out’ once they are safely away from that environment. ‘Checked in’ users are flagged in the Reliance Monitoring Centre as at a higher risk status. If the user doesn’t ‘check out’ to cancel their heightened risk status within a set timeframe, an alert is automatically activated, triggering a pre-agreed alert escalation process that is initiated and managed through to resolution by the highly skilled and specialist Reliance Monitoring Centre staff.Implementation area "This welfare check feature clearly demonstrates our approach and commitment to working in partnership with clients to identify and develop new service features to enhance staff safety" This new feature is especially beneficial for staff who face risks associated with the environment they are working in, away from colleagues and the general public, where they could be in remote areas and/or isolated areas of sites where mobile phone coverage is unreliable. It complements the already well-proven man-down functionality to help mitigate the risks associated with slips, trips, falls, and incapacity due to illness and accidents.This additional service will be ideally suited to a wide range of lone workers such as engineers, maintenance and utilities staff who need to carry out tasks in isolated locations like basements, roofs or at a power sub-station. It can also be utilised for wider mobile, field based staff applications for checking in and out at the start and end of working shifts, with the reassurance of an immediate and robust escalation process if staff do not check out.Following successful trials, the welfare check solution is now available as part of the Reliance Protect service including existing customers that can easily upgrade to incorporate this new feature.Identicom ID badge protectionReliance Protect combines the GSM and GPS enabled Identicom ID badge protection devices with the full assurance of a swift and robust monitoring and response service managed by the Reliance Monitoring Centre. Compliant with the most stringent safety standards, it gives employees and employers the peace of mind that emergency support is available when its needed most. The service supports the needs of an increasingly mobile, 24/7 workforce with employees who may be on the road or in the field for much of their working day Commenting, Chris Allcard, Head of Lone Worker Services at Reliance High-Tech, said: “We developed the welfare check that combines a more effective alert and response mechanism with an extra layer of safety for lone workers in situations with unreliable network coverage. The service supports the needs of an increasingly mobile, 24/7 workforce with employees who may be on the road or in the field for much of their working day. This new feature clearly demonstrates our approach and commitment to working in partnership with clients to identify and develop new service features to enhance staff safety. This particular feature was scoped, developed, and successfully tested in a matter of weeks.” NHS Lone Worker FrameworkAs the UK’s leading provider of lone worker protection services, Reliance Protect safeguards tens of thousands of employees nationwide across a broad range of sectors and applications. Reliance Protect is the single supplier for the delivery of national NHS Lone Worker Framework and has held this contract since 2009.Reliance Protect is the UK’s most regulated and compliant lone worker protection solution available. BS8484 accreditation ensures the company, its lone worker devices, monitoring and alarm response capability enable alarms to be escalated directly to regional police services, bypassing the traditional 999 route, to generate the highest police response levels as appropriate. BS5979 Category II is critical for any organisation looking to safeguard workers as it is the highest industry standard for alarm monitoring centres. In addition, ISO27001 accreditation ensures that all customer and staff data is securely managed in complete confidence.
Guardian24’s app gives users the ability to raise the alarm in the event of an emergency Guardian24 – the UK and Ireland’s lone worker protection provider have been entrusted to protect Gateway Family Services’ outreach staff via Smartphone apps. Health and well-being services As a Community Interest Company, Gateway Family Services works with the NHS and Local Authorities to provide health and well-being services to communities in Birmingham and the West Midlands. These services are delivered by Pregnancy Outreach Workers and Health Trainers, who give one-to-one advice to clients in the community; often working alone which puts them at greater risk should an incident occur. Having investigated various lone worker protection solutions, Gateway found Guardian24’s Smartphone app the most reliable and effective; consequently they ordered 60 licences for their outreach staff. Guardian24 app Available on all major operating platforms and certified to the lone worker standard - BS 8484, Guardian24’s app gives users the ability to raise the alarm in the event of an emergency. It also allows lone workers to log in and out of daily tasks, leaving details of their location and the expected duration. If an activity over runs Guardian24 will automatically call the lone worker to verify their safety. If the lone worker cannot be reached nominated respondents will be notified informing them of the overrun activity. This is a feature which Gateway have found invaluable. Effective system assures security Danny Dhadda, who manages one of the Outreach teams for Gateway, commented, “With Guardian24’s app our workers have the reassurance that there is an effective system and protocols in place if for any reason a visit was to go awry, or if they felt unsafe and uncertain at any time whilst out in the community.” “The most impressive aspects of the service is the speed at which we can be informed as an On-call Manager that a visit has overrun and the fact that an individual can be located through GPS, if an incident was to occur. We have clear protocols for a genuine emergency, and code words that Guardian24’s Alarm Receiving Centre can listen out for if they need to. It is also quick and easy for our staff to log an activity.” Will Murray, Guardian24’s Marketing Director added, “Every organisation has a legal obligation to reduce and mitigate the safety risks faced by their staff whilst doing their job. Implementing an accredited personal safety solution such as Guardian24’s can form a key component of Health and Safety Policies, provided they are fully integrated and backed-up with robust procedures and staff training. “It’s encouraging to see that is exactly how Gateway Family Services have approached it and are now reaping the benefits through improved staff safety, confidence and morale.”
The BSIA’s constitution dictates that committee member elections are held on an annual basis via secret ballot Send For Help Group has been re-elected its two committee memberships of the British Security Industry Association’s (BSIA) Lone Workers Section; one for each of its subsidiary companies. Will Murray, Marketing Director, has been re-elected as representative for Guardian24, and Ben Hawkins, Incident Management Centre Manager, has been re-elected to represent Skyguard. The BSIA’s constitution dictates that committee member elections are held on an annual basis via secret ballot to all of the Section’s members. A maximum of eight places are available on the influential committee; seven of which have been occupied in the recent election. Development and revision of industry standards The committee’s role is to set the Lone Workers Section strategy and vote on key decisions, on behalf of the wider Section membership. Committee members can also play an important role in the development and revision of industry standards, as part of the British Standards Institution (BSI) review panels. This is the case with the Send for Help Group’s two committee members, who sit on the BSI panel which has recently completed the redrafting of BS 8484, (British Standard for Lone Worker Device Services) – due for publication later this year. Send For Help Group’s Chief Executive, James Murray comments, “I’m delighted that both of our subsidiaries have maintained their seats on this strategic committee, which is testament to the high esteem they hold within the industry.” “The UK is leading the world in the lone worker protection market, and the BSIA’s Section is the most prominent working group in the UK driving this forward. Having such a strong representation within this influential committee is invaluable to our business in maintaining its position at the forefront of the industry.” “I congratulate my colleagues on their re-appointments and I have no doubt they will continue to play an instrumental role; both in raising industry standards and developing the market.”
Many employees who once commuted to on-site corporate offices now spend their time working remotely or travelling between sites Over the past two decades, the workforce has drastically changed. As mobile devices became increasingly affordable and the demand for multiple offices, distributed campuses and globalisation has increased, many employees who once commuted to on-site corporate offices now spend their time working remotely or travelling between sites. In 1997, only 9.2 million U.S. workers (7 percent of the U.S. workforce) were working remotely for at least part of each week. By the end of 2015, the mobile worker population had grown to 96 million people and continues to grow. Mobile workers are expected to surpass 105 million by 2020—meaning that nearly three quarters of the total U.S. workforce will be mobile. With an increasing number of employees traveling and working remotely, the days of a dedicated worker who commutes to and from a single location every day of the week are just about over. Today’s digital workforce no longer works in a corporate office, meaning businesses have new physical security challenges in regards to tracking an employee’s location, which can be necessary during natural disasters or other significant public incidents (an active shooter, for instance). That said, security professionals must take a second look at their policies and procedures for employee safety. To protect employees in this new mobile world, where people, assets and brand reputation threats may face higher than normal levels of safety and security risks, businesses must focus less on securing physical, four-wall perimeters and instead take a global approach to security that focuses on protecting travelling, remote and lone workers. Travel system integration First and foremost, organisations with mobile workforces must integrate a multi-modal communications system into their security plan. While we can never predict when emergency events will occur, mass communications systems allow security managers to notify employees quickly after such events—based on their preferred method of contact—and provide actionable guidance that employees can follow to minimise confusion and stress, which will ultimately keep them safe. While we can never predict when emergency events will occur, mass communications systems allow security managers to notify employees quickly after such events In a traditional corporate setting, notification systems that allow for communication across multiple contact paths would likely have been sufficient to ensure that critical messages were delivered to all employees, as everyone was expected to be in the office. Any incidents occurring outside of the office did not need to be considered. In today’s mobile world, communication systems should be integrated with other systems, such as travel itineraries and corporate travel systems, so that in the event of an emergency incident, organisations can quickly assess if they have any employees in or travelling to the affected areas and warn people heading towards potentially dangerous situations. Ensuring local compliance For organisations with globally distributed employees, contractors, customers, or partners, additional capabilities must be integrated into their security practices. Namely, support for local dialects, languages and preferred communication methods should be integrated into emergency alert systems. During an emergency, it can be increasingly difficult to perform even simple tasks quickly and accurately. Organisations can reduce the difficulty of communicating tasks under pressure and increase recipient comprehension by delivering messages in a local language that is familiar to the recipient. Notification systems must also comply with all local data privacy and security laws to ensure messages are received by employees in different parts of the world. These laws can differ by region and often restrict the transfer of data over country borders. The best systems for today’s mobile world have the capability of storing and segregating contact information in specific data stores around the world, ensuring that this data will not leave defined jurisdictional boundaries, while also guaranteeing that valuable information reaches the necessary contacts during emergency situations. Knowing where your employees are helps identify who you should be communicating with and better refine your response Location-based alerting When a location-based emergency occurs, companies need to make certain that they can quickly communicate key information, directives and important updates to their employees—no matter where they are located—to help ensure their safety. Knowing where your employees are helps identify who you should be communicating with and better refine your response to a specific security incident. Security managers can automatically keep employee locations current, even when they’re travelling or moving between buildings and campuses, by integrating location intelligence into an incident management platform. With strong location data and analytics, organisations have the capability to maintain robust databases of where their employees are, where they’re expected to be and where they were last—and then use that data to send targeted notifications and alerts to the relevant people that are affected by a specific incident. Solutions like Safety Connection enable this location data to be collected from an organisation’s various physical systems, including: Access control and badging systems Wired and wireless network access points Hoteling systems Corporate travel management systems Mobile employee safety Imagine a scenario where an armed man enters one of the office buildings on an organisation’s campus. Usually there are 200 people on campus, but that day 40 people are working remotely, travelling or at home sick. Another 30 employees from other offices are on-site for a sales meeting. Based on each employee’s location and proximity to the intruder, the company’s security team can automate building evacuation and muster directives much more efficiently. With location-based analytics, the security team would know exactly who to send critical information and emergency alerts to With location-based analytics, the security team would know exactly who to send critical information and emergency alerts to and how many people they should expect to receive confirmations of safety from; whether employees are in their assigned location or a location they are visiting. In this case, the security team would focus their efforts on protecting the 160 people who normally work on campus, plus the 30 visiting employees, as they know the 40 people off-campus are out of harm’s way. In our increasingly global and mobile world, organisations cannot afford to limit their critical communications to physical facilities. By ensuring mass communication systems are integrated with travel systems, comply with local data and privacy laws and leverage location-based analytics, organisations ensure that critical messages are delivered and received both locally and globally and can rest easy knowing that their growing mobile workforces are safe.
There are between 4 and 6.8 million lone workers in the UK, and many of us arelone workers at some point in our working lives The Suzy Lamplugh Trust was set up to highlight the risk faced by lone workers and to offer information and advice to reduce the risk of violence and aggression for everyone. It was established following the disappearance in 1986 of 25-year-old estate agent, Suzy Lamplugh, after she had gone to meet an unknown client. This article is based on a presentation given by Rachel Griffin, Director of the Trust, at the Lone Worker 2015 Conference in London. What lessons had we learned over the last 29 years following the disappearance of Suzy Lamplugh? Key principles of lone worker safety Assess the risk of the job you’re going to before going out. Know how you’re going to get out before you go in. Ensure someone knows where you’re going, how you’re getting there and back, and what to do if you don’t check in on time. Defusing and de-escalating rather than engaging – keep lines of communication open rather than meeting aggression with aggression. Trust your instinct – if a situation feels wrong then it probably is; make an excuse and leave. There are plenty of definitions of personal safety but it’s important that each organisation defines what it means by personal safety, says Griffin. And it’s not just about physical violence. It’s relatively rare that people get killed at work – there are 0.46 fatalities per 100,000 workers. Mental health is the biggest single factor for days off work – in 2014 mental health accounted for the most working days lost. Such illness can arise solely through verbal abuse at work. Trade union survey on shop workers’ experience Griffin then presented a survey by a trade union showing that 56% of shop workers’ experience verbal abuse in a year, while 4% experience violence. This contrasts with a survey of employers by the British Retail Consortium that has the figures 2.6% and 1.2% respectively, suggesting that shop workers are not reporting incidents to employers. A positive safety culture is important when implementing tracking systems – employees must feel they are for their safety and not to keep tabs on them Current policy is directed at the tip of the safety “iceberg,” says Griffin, with resources aimed mainly at high-risk activities, which means there will be fewer inspections of what are perceived to be lower-risk activities. It’s estimated that there are between 4 and 6.8 million lone workers in the UK, and that many of us are lone workers at some point in our working lives. Griffin’s clients tell her that pressure to work alone is increasing as budget cuts hit. In the housing sector, for example, workers increasingly face other issues that pose risk when they are on their own. Safety culture & tracking systems in organisations If you are introducing tracking or tracing systems, you need to persuade your staff that they are for their safety, rather than management keeping tabs on them. In order to create a positive safety culture in your workplace you should: Agree a definition of personal safety for your organisation. This should include a definition of what constitutes violence and aggression. Listen to your workforce. Your lone workers understand their risks better than anyone, so they should be included in developing policy and procedures. Make reporting easy and blame free. Only when workers feel confident to report will your organisation understand the risks it faces and take steps to manage those risks. Support staff when an incident occurs, for example with an employee assistance programme/counselling. Question the culture of “we’ve always done it this way,” especially in high-risk activities such as home visits. Many organisations see going to clients’ homes to be essential when that service could be more safely delivered elsewhere. Train, train and retrain. Revisit training – including the use of any systems or devices – regularly, so that complacency doesn’t creep in.
ANSecurity, a specialist in advanced network and data security, has announced a successful project involving all of the NHS operating groups within Lincolnshire that has moved from an expensive legacy remote access solution to a new platform that has dramatically reduced licencing costs while improving access to more sites, across a wider range of devices with simplified management requirements. The unified remote access service deployed by ANSecurity is shared within a community of interest network (COIN) between the United Lincolnshire Hospitals NHS Trust (ULH), Lincolnshire Community Health Services NHS Trust (LCHS) and Lincolnshire Partnership NHS Foundation Trust (LPFT) serving over 2000 users at 111 sites spread across the county. The transformational implementation in late 2016 was delivered by ANSecurity for ULH as a multi-phase project to redesign parts of its core infrastructure to improve the flexibility of its secure remote access and reduce costs. ANSecurity’s “Co-Driver” approach means that through the solution design phase and on-going management process, both groups agree to take responsibility for different aspects such as failover testing, configuration management, bespoke training and supporting ULH in meeting its compliance requirements. NAC and SSL licensing servers The project uses a high availability deployment of Pulse Secure ‘Connect Secure’ virtualised appliances that includes a license server to enable the organisations to define additional licenses as either Network Access Control (NAC) or Secure Socket Layer (SSL) connections to ensure future flexibility. The licensing server is based on concurrent users which allow the COIN to scale its licence requirements to better reflect the shift based working patterns within the NHS. The service based offering also includes a two-factor authentication feature that is now available as a smartphone based App to further reduce management overheads associated with handling physical two factor authentication tokens. The move to the shared model will save LCHS an estimated £30,000 and £40,000 a year in licensing and support costs “Our legacy solution was temperamental in terms of reliability and had difficulty working with some of our sites and was not liked by our users,” explains Ian Baldam, Deputy Director of Informatics at Lincolnshire Partnership NHS Foundation Trust, “The licensing model also meant that it was proving expensive to maintain and grow to meet the needs of our staff. We had looked at what ANSecurity and United Lincolnshire Hospitals NHS Trust had done for its users and based on a detailed evaluation – it looked like a perfect fit for our needs and our colleagues at LCHS.” Ian Baldam estimates that the new service will generate significant savings in licensing fees alone. The jointly financed service is available to NHS staff across Lincolnshire and provides secure access to administrative and clinical systems such as Datix (incident reporting), Lilie (sexual health), expenses and the employee staff records and network shared drives. The service uses an SSL VPN authenticated by Network Access Control plus local device checking to ensure that users are logging in from devices that have an authorised operating system version along with ensuring each device uses encryption. Access for remote workers “From our point of view, we have a lot more remote workers who need access on the move and the old solution struggled to provide access in a reliable fashion,” explains Dan Dring, Acting Head of IM&T for Lincolnshire Community Health Services NHS Trust, “We are using more IT systems than ever before across the NHS and we need to be able to offer our staff reliable access to all applications 24 hours a day.” Dan Dring calculates that the move to the shared model will save LCHS between £30,000 and £40,000 a year in licensing and support costs. "We hope that other NHS organisations that are in a similar position to us can benefit from our experience" Pulse Secure appliances are deployed at two separate sites for resiliency and maintained by the IT team at United Lincolnshire Hospitals NHS Trust who lead the project. “ANSecurity has been with us every step of the way in this project and the results have been fantastic,” says Jon Hill, Senior Network Engineer at ULH, “They have given us advice when we needed it, got people on site to help with implementation and training and made sure that we created a service that best serves our needs.” Wider range of supported devices as lower licensing costs Jon Hill notes that alongside much higher levels of satisfaction from users, reduced licensing costs and a wider range of supported devices and sites; management overheads have also significantly reduced. “Across the three organisations, we have fielded just two level 2 support calls in the last month in respect of the remote access services and both of those were resolved quickly with minimal effort.” For the future, Jon Hill plans to adapt the local device checking policies to strengthen its security stance to combat threats such as Wannacry as well as moving the Pulse appliances to a clustered mode to allow it to scale up services to more users as added. “For an organisation striving to make life easier for our staff, while also trying hard to ensure value for public money – it’s these types of projects and partners like ANSecurity that provide tangible savings while offering a real-world benefit that we need more of. We hope that other NHS organisations that are in a similar position to us can benefit from our experience and that other shared secure access services can deliver similar types of results,” Jon Hill adds.
StaySafe monitors the location, safety status of lone working staff whenever they begin a timed session via the app Ericsson is a provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally. Remote communications In the UK, Ericsson has a team of over 500 lone workers who carry out maintenance services across the country. Working around the clock and in remote locations, lone working engineers use StaySafe to check-in with their supervisors while they work. Ericsson have always recognised the importance of monitoring the safety of their lone workers and staying connected whenever they are out in the field. The business has its own in house response team but needed a more reliable way for their employees to alert them in an emergency. Lone worker monitoring StaySafe monitors the location and safety status of lone working staff whenever they begin a timed session via the app. Missed check-in and session expiry alerts automatically alert the employer even when they are unable do so, while a panic button can be used immediately to request emergency assistance. Beginning a session or triggering an alert, allows an external monitor at Ericsson to view an accurate location of the employee through the StaySafe Hub. Due to the simplicity of the StaySafe solution, Ericsson employees were up and running with StaySafe in just two weeks. Training was rolled out to the team of lone workers online; through videos and digital user guides. StaySafe continued to support Ericsson following initial roll out by working closely with the business to develop and customise the solution to fit their individual lone worker needs. StaySafe worked with Ericsson to set up a Hub structure that allowed Line Managers to be responsible for their own engineers but also allow dispatch to have access to alarms, ensuring that someone is always available to respond Structured team monitoring Ericsson engineers work around the clock to carry out essential maintenance. This means that some teams work on call and could be called out to work in the early hours of the morning. StaySafe worked with Ericsson to set up a Hub structure that allowed Line Managers to be responsible for their own engineers but also allow dispatch to have access to alarms, ensuring that someone is always available to respond. Today, Ericsson has a total of 27 Hubs which vary in size and structure and can be easily modified by the business. Low signal mode Engineers often work in remote locations or sites where nearby cell towers are switched off. In order to stay connected in such environments, Ericsson utilise StaySafe’s Low Signal Mode. Low Signal Mode allows the StaySafe app to continue to communicate with the hub via a basic 2G connection. 2G is the most widely available connection in the country, covering 80% of the UK compared to just 69% for Wi-Fi and data. While in Low Signal Mode, session functions and alerts will continue to be sent to the Ericsson Hub even when a data connection cannot be made.
The palm-sized MySOS device allows users to call for help at the press of a button Wood Green, the Animals Charity has turned to Skyguard – a personal safety service, by equipping their lone workers with Skyguard’s award-winning MySOS personal alarms. Ensuring staff protection The charity, which has grown over the last 90 years to become one of the UK’s leading animal welfare organisations, have a range of lone working activities that present an inherent level of risk. This includes employees entering domestic properties on home check-ups to maintenance staff working alone in remote areas. With any form of lone working, a robust policy should be in place to ensure staff are adequately protected when performing their duties. Wood Green decided that adopting Skyguard’s MySOS lone worker alarms provided a vital additional layer of security. Meeting safety requirements Speaking about the implementation of Skyguard, Tom O’Connell, Protection and Welfare Services Manager for Wood Green commented, “With the reputation of being the leading brand of lone working safety devices and response support, I felt confident and assured that we were placing the safety of our staff in professional hands.” “With the easy to use and innovative devices backed up by fully trained, professional response staff the choice really was straight forward.” With two-way audio and GPS, help is never far away and Controllers at Skyguard’s Incident Management Centre can direct emergency response to the user’s exact location, fast Easy and quick operations The palm-sized MySOS device allows users to call for help at the press of a button. With two-way audio and GPS, help is never far away and Controllers at Skyguard’s Incident Management Centre can direct emergency response to the user’s exact location, fast. With the options of ‘Mandown’ fall alarm capability and Roaming SIM cards which operate across all mobile networks providing reception in known black-spots, never has lone worker protection been so comprehensive. Skyguard’s service is fully accredited to the highest lone working industry standards including BS 8484, BS 5979 (Cat II) and Secured by Design. Outstanding device and service quality Tom O’Connell continues, “The devices are discreet and very easy to use which is key when supplying them to a range of staff.” “Skyguard’s service supports our staff operationally and ensures that we are meeting our health and safety obligations regarding duty of care… it’s a win-win scenario.” “The quality of the devices and level of service supplied is outstanding. It provides the peace of mind that we, as an employer, have ensured that our staff are being monitored by professionals when they’re exposed to higher risk activity.” Skyguard’s Marketing Director Will Murray added, “As a responsible employer who understands the risks faced by their lone working staff, Wood Green have put in place all appropriate measures to ensure they have a robust lone working policy. We’re here to provide their employees with fast and effective backup should any of their staff face the risk of injury, assault or accident.”
The IQTimecard mobile app offers easy access to a 7-day timetable that can be updated automatically The summer months are a peak time for event’s organisers as a holiday atmosphere, hotter weather and sense of freedom encourage people to enjoy more recreational activities than usual. During this busy period, remote workforce monitoring solution IQTimecard is increasing efficiency for UK security firms, helping to keep events in Britain safe over summer. Although many events companies operate all year round, the atmosphere of summertime creates a busy season comprising of outdoor events, sporting events and various cultural festivals. These particular events are highly popular in the UK, with a survey conducted by UK Music revealing that over 3.5 million people attended a music festival last year. Ensuring premium safety for the large crowds that attend these gatherings is imperative to those that organise such events, and the security firms that operate efficiently are favoured in the industry during this lucrative summer season. Streamlining workforce David Lynes, Director of IQTimecard said, “At IQTimecard our ultimate goal is to help business achieve more through streamlining their workflow. For companies that manage a remote workforce, such as a private security firm, conventional time and attendance procedures can consume valuable hours and energy that could be better used elsewhere.” Time and attendance Lynes continued, “Our time and attendance solution is used by many security firms during summer, as it saves staff valuable time that is conventionally spent on completing administrative tasks, allowing them to concentrate fully on their working role. Rather than filing in physical timesheets, workers simply need to call up a number when starting their shift in order to log their entry to work. Our mobile app makes this process even simpler, allowing employees to tap the screen of their smartphone to inform the app that they have arrived at their working location. The mobile tool is also useful as it’s GPS capabilities log the exact position of each employee, allowing remote workforce managers to achieve a much better overview of their working team at all times.” During busy periods at work, the mobile app from IQTimecard also hosts useful features such as easy access to a 7-day timetable that can be updated automatically, ensuring that even as shift patterns waver, staff are always aware of where they should be and when
The Skyguard’s MySOS device ‘ticked all the boxes’ in terms of what the Lakehouse was looking for Asset and energy support services group, Lakehouse has implemented Skyguard’s MySOS devices to protect 85 employees working alone within the community. Lakehouse is a provider of construction, improvement and maintenance services for homes, schools, public and commercial buildings. Contact with the public is central to these operations with employees often working alone. Lakehouse staff, including Resident Liaison Officers and Site Managers enter homes and building sites often by themselves, making them susceptible to assault, attack or injury. Duty of Care As with every organisation across the UK, Lakehouse is required to meet a legal Duty of Care to their employees to protect them from unnecessary risk. If employees do suffer harm at work, there could be disastrous consequences for the employer. The Sentencing Council guidelines state that a Corporate Manslaughter fine can be up to £20 million. As a reputable employer, Lakehouse chose to implement a reliable and trusted Lone Worker protection system, turning to Skyguard. MySOS Having trialled several lone worker safety service providers, Lakehouse determined that Skyguard’s MySOS device ‘ticked all the boxes’ in terms of what they were looking for. Shaninne Anderson, Group Customer Journey Manager explained: “The service we had from Skyguard was great, the appointment for the Area Sales Manager to visit us was arranged efficiently and the devices arrived quickly and safely.” Shaninne also expressed how pleased she was with Skyguard’s aftercare, “They are always able to answer any questions and queries and even follow up to see how everything is going.” Shaninne Anderson continued, “The keyfob sized MySOS personal safety alarm was the chosen solution for Lakehouse. The device is small, discreet and easy to use which is ideal for our lone workers.” Highest accreditation Accredited to the highest industry standards including BS 8484, the device is equipped with the latest mobile phone and GPS tracking technology. Featuring one-button alarm activation, users can instantly raise an alert to Skyguard’s Incident Management Centre. Here, trained Controllers can locate the GPS position of the device and listen in to the situation. If necessary, the Controller will summon the emergency services or the local Police, bypassing the 999 service for a faster response. High value on safety Since the device roll out, confidence has risen amongst lone workers at Lakehouse, “It makes staff stop and think about where they are and it allows them to enter properties alone knowing they have back up to hand” explains Anderson. Skyguard’s Marketing Director, Will Murray added “Health and Safety is of paramount importance in the construction industry with high-profile cases continuously making the headlines. That’s why Lakehouse have turned to us to help mitigate risks towards their lone workers. We’re experts in managing the whole spectrum of scenarios including those that are life threatening. Therefore, it’s no surprise that our Group currently protects more than 100,000 lone workers across all sectors and industries.”
The StaySafe smartphone app offers high level of security, without the expense of additional security technology Optical measuring solutions provider GOM UK, whose clients include many major automotive & aerospace companies, is utilising innovative lone worker security solution, StaySafe. The app, which tracks an employee’s location via GPS and alerts their manager if they do not check-in within a specified time, will be used to ensure that GOM’s engineers are safe whilst visiting and travelling between sites. The app has been put in place on the advice of health and safety consultants who flagged lone worker safety as a priority focus for the business in 2016. StaySafe app functions The app works on iPhone, Android and Windows and offers a wide range of functions including a panic button, working session expiry and low battery warnings, GPS tracking, inactivity and duress alerts making it a powerful device for protecting employees working alone. User monitoring can be done in?house via an online Hub or outsourced to one of StaySafe’s professional partners. No need for additional security hardware Tim Collier at GOM explains their decision to work with StaySafe; “Our staff are not what you would traditionally call ‘high risk’ but fully meeting our duty of care to all employees is paramount to us. We have just issued all employees with new smartphones so a lone worker solution that would work on their smartphones without the need for any additional technology really appealed. The app has been easy to set up and use and monitoring the app requires minimal resource, which is great”. Don Cameron, CEO, StaySafe adds “The StaySafe app is a great solution for organisations like GOM who want to provide a high level of security provision for their lone workers without the expense and hassle of providing new technology. The prevalent use of smartphones amongst all age groups means that the app is cost effective and quickly becomes part of an employee’s routine”.