Edesix, providers of Body Worn Cameras (BWC), will be showcasing its integration to leading Video Management Service (VMS) platforms at IFSEC 2018. VideoManager software ONStream integrates Edesix's VideoManager software with existing VMS, traditionally used to showcase fixed IP camera footage. This software enables ONVIF compliant VMSs to display Body Worn Camera footage, allowing live feeds from wearable cameras to appear alongside CCTV footage, meaning captured video can be instantly shared...
Send For Help — a lone worker protection firm in the world which provides 24/7 emergency response via personal safety alarms — has been included in this year's prestigious Financial Times ‘FT1000’ list of Europe’s fastest growing companies. The list comprises of the top 1000 companies in 31 countries across Europe that have achieved the highest percentage growth in revenues between 2013 and 2016. Send For Help was ranked 625th on the list — one of just 158 o...
Following an independent audit by the National Security Inspectorate (NSI), lone worker safety solution StaySafe has been approved for the provision of lone worker device services in accordance with the updated British Standard BS 8484:2016. BS8484: 2016 supersedes the original BS 8484:2011, which StaySafe was awarded in 2015, and defines stringent guidelines regarding lone worker devices. A BS8484 accreditation is only awarded to solutions that are deemed to be fully compliant with current saf...
Many employees who once commuted to on-site corporate offices now spend their time working remotely or travelling between sites Over the past two decades, the workforce has drastically changed. As mobile devices became increasingly affordable and the demand for multiple offices, distributed campuses and globalisation has increased, many employees who once commuted to on-site corporate offices now spend their time working remotely or travelling between sites. In 1997, only 9.2...
Since 2013, more than 33,000 red alerts have been handled by Reliance Protect for NHS Framework customers With the new year in sight, Reliance High-Tech is reminding all UK public sector and not-for-profit organisations that they only have until 30 April, 2017, to sign up or renew a contract for its Reliance Protect lone worker safety service package via an exclusive NHS Framework Agreement. NHS Framework Agreement The NHS Framework Agreement was originally introduced in 200...
With Skyguard and Guardian24, Send For Help protects more than 100,000 lone workers Send For Help, a lone worker protection provider, has just been announced as one of Britain’s fastest growing companies. The Fast Track 100 list, which is published annually in The Sunday Times, ranks Britain’s top 100 private companies with the fastest growing sales over their latest three years. Send For Help is ranked an impressive 47th in the league table for 2016. Pioneering...
Send for Help provides personal alarms, mobile phone applications linked to a alarm receiving centre The Send for Help Group, a leading lone worker protection provider, are pleased to announce record growth and profits for the financial year 2015/16. The figures, published in Send for Help Limited’s Annual Report found that for the year ending 31st March 2016, turnover was up 81% year-on-year and operating profits had also increased by 42% within the same period. Results for 2015/16 saw the company turnover increase to £6.1m, with a gross margin of £4.94m and profits of £1.5m – with an adjusted EBITDA figure of £3m. Continued product development & customer service The business has maintained its market leading position by continued product development and delivering the highest levels of customer service through its subsidiary brands – Skyguard and Guardian24. The previous financial year had seen Send for Help acquire Guardian24 Limited, adding a second well-established market player, alongside the market leader, Skyguard, to their portfolio. The full benefits of this acquisition have been reflected in these published results. The Company’s position as the world’s largest lone worker protection provider in terms of subscriber numbers has been confirmed by an independent market research report published at the end of the financial year. 24/7 backup & protection for lone workers Send for Help provides personal alarms and mobile phone applications linked to their fully accredited alarm receiving centre, which in turn delivers 24/7 backup and protection for lone workers and those at risk. The group primarily operates in the UK and Ireland serving over 100 NHS trusts, 200 housing associations, 150 local authorities, as well as hundreds of commercial organisations. Over half the UK’s police forces trust and use Send for Help’s alarms to protect the most vulnerable in society. Accreditations & growth plans "With a strong management team, a healthy sales pipeline, and some exciting new products in development there are excellent prospects for further growth in the coming year" This year, the business has gained the highest industry accreditations from the National Security Inspectorate and the Police’s Secured by Design scheme, whilst being awarded a Security Excellence Award for Lone Working for the second year running. Send for Help’s Chief Executive, James Murray said, “The directors are delighted with these results, which shows the Company’s turnover and profit yet again increase year-on-year. Despite the uncertain economic environment, the business has achieved excellent results for 2016 and the directors are confident that we will continue to build on this success in 2017. With a strong management team, a healthy sales pipeline, and some exciting new products in development there are excellent prospects for further growth in the coming year.” “We are delivering shareholder value by making Send for Help a more profitable business through improved gross margins and prudent cost management. Our incentive mechanisms for early settlement of multi-year contracts generate strong cash flows, and we actively seek value adding growth opportunities. We are committed to operating with strong financial discipline and a conservative view towards risk”, explained Murray.
Reliance Protect safeguards tens of thousands of employees across a broad range of sectors and applications Reliance High-Tech is enhancing its Reliance Protect lone worker service by introducing a new welfare check capability for lone workers entering high-risk situations, adding a further layer of safety and reassurance for both staff and employers.Reliance High-Tech developed the innovative welfare check solution working closely in partnership with a leading UK retailer, looking at strengthening the lone worker safety for their team of field based engineers. The engineers can be working in high risk areas where there is no mobile phone coverage. The key challenge was to enable alarms to be initiated and responded to by the 24/7 Reliance Monitoring Centre when the user is in an area with no mobile phone coverage.Check in and check outThis new feature developed for the Identicom range of devices takes the advantage of three additional buttons on the front face of the device. The new service enables lone workers to ‘check in’ with the Reliance Monitoring Centre prior to entering high risk situations and/or areas of unreliable mobile phone coverage, and ‘check out’ once they are safely away from that environment. ‘Checked in’ users are flagged in the Reliance Monitoring Centre as at a higher risk status. If the user doesn’t ‘check out’ to cancel their heightened risk status within a set timeframe, an alert is automatically activated, triggering a pre-agreed alert escalation process that is initiated and managed through to resolution by the highly skilled and specialist Reliance Monitoring Centre staff.Implementation area "This welfare check feature clearly demonstrates our approach and commitment to working in partnership with clients to identify and develop new service features to enhance staff safety" This new feature is especially beneficial for staff who face risks associated with the environment they are working in, away from colleagues and the general public, where they could be in remote areas and/or isolated areas of sites where mobile phone coverage is unreliable. It complements the already well-proven man-down functionality to help mitigate the risks associated with slips, trips, falls, and incapacity due to illness and accidents.This additional service will be ideally suited to a wide range of lone workers such as engineers, maintenance and utilities staff who need to carry out tasks in isolated locations like basements, roofs or at a power sub-station. It can also be utilised for wider mobile, field based staff applications for checking in and out at the start and end of working shifts, with the reassurance of an immediate and robust escalation process if staff do not check out.Following successful trials, the welfare check solution is now available as part of the Reliance Protect service including existing customers that can easily upgrade to incorporate this new feature.Identicom ID badge protectionReliance Protect combines the GSM and GPS enabled Identicom ID badge protection devices with the full assurance of a swift and robust monitoring and response service managed by the Reliance Monitoring Centre. Compliant with the most stringent safety standards, it gives employees and employers the peace of mind that emergency support is available when its needed most. The service supports the needs of an increasingly mobile, 24/7 workforce with employees who may be on the road or in the field for much of their working day Commenting, Chris Allcard, Head of Lone Worker Services at Reliance High-Tech, said: “We developed the welfare check that combines a more effective alert and response mechanism with an extra layer of safety for lone workers in situations with unreliable network coverage. The service supports the needs of an increasingly mobile, 24/7 workforce with employees who may be on the road or in the field for much of their working day. This new feature clearly demonstrates our approach and commitment to working in partnership with clients to identify and develop new service features to enhance staff safety. This particular feature was scoped, developed, and successfully tested in a matter of weeks.” NHS Lone Worker FrameworkAs the UK’s leading provider of lone worker protection services, Reliance Protect safeguards tens of thousands of employees nationwide across a broad range of sectors and applications. Reliance Protect is the single supplier for the delivery of national NHS Lone Worker Framework and has held this contract since 2009.Reliance Protect is the UK’s most regulated and compliant lone worker protection solution available. BS8484 accreditation ensures the company, its lone worker devices, monitoring and alarm response capability enable alarms to be escalated directly to regional police services, bypassing the traditional 999 route, to generate the highest police response levels as appropriate. BS5979 Category II is critical for any organisation looking to safeguard workers as it is the highest industry standard for alarm monitoring centres. In addition, ISO27001 accreditation ensures that all customer and staff data is securely managed in complete confidence.
Guardian24’s app gives users the ability to raise the alarm in the event of an emergency Guardian24 – the UK and Ireland’s lone worker protection provider have been entrusted to protect Gateway Family Services’ outreach staff via Smartphone apps. Health and well-being services As a Community Interest Company, Gateway Family Services works with the NHS and Local Authorities to provide health and well-being services to communities in Birmingham and the West Midlands. These services are delivered by Pregnancy Outreach Workers and Health Trainers, who give one-to-one advice to clients in the community; often working alone which puts them at greater risk should an incident occur. Having investigated various lone worker protection solutions, Gateway found Guardian24’s Smartphone app the most reliable and effective; consequently they ordered 60 licences for their outreach staff. Guardian24 app Available on all major operating platforms and certified to the lone worker standard - BS 8484, Guardian24’s app gives users the ability to raise the alarm in the event of an emergency. It also allows lone workers to log in and out of daily tasks, leaving details of their location and the expected duration. If an activity over runs Guardian24 will automatically call the lone worker to verify their safety. If the lone worker cannot be reached nominated respondents will be notified informing them of the overrun activity. This is a feature which Gateway have found invaluable. Effective system assures security Danny Dhadda, who manages one of the Outreach teams for Gateway, commented, “With Guardian24’s app our workers have the reassurance that there is an effective system and protocols in place if for any reason a visit was to go awry, or if they felt unsafe and uncertain at any time whilst out in the community.” “The most impressive aspects of the service is the speed at which we can be informed as an On-call Manager that a visit has overrun and the fact that an individual can be located through GPS, if an incident was to occur. We have clear protocols for a genuine emergency, and code words that Guardian24’s Alarm Receiving Centre can listen out for if they need to. It is also quick and easy for our staff to log an activity.” Will Murray, Guardian24’s Marketing Director added, “Every organisation has a legal obligation to reduce and mitigate the safety risks faced by their staff whilst doing their job. Implementing an accredited personal safety solution such as Guardian24’s can form a key component of Health and Safety Policies, provided they are fully integrated and backed-up with robust procedures and staff training. “It’s encouraging to see that is exactly how Gateway Family Services have approached it and are now reaping the benefits through improved staff safety, confidence and morale.”
The BSIA’s constitution dictates that committee member elections are held on an annual basis via secret ballot Send For Help Group has been re-elected its two committee memberships of the British Security Industry Association’s (BSIA) Lone Workers Section; one for each of its subsidiary companies. Will Murray, Marketing Director, has been re-elected as representative for Guardian24, and Ben Hawkins, Incident Management Centre Manager, has been re-elected to represent Skyguard. The BSIA’s constitution dictates that committee member elections are held on an annual basis via secret ballot to all of the Section’s members. A maximum of eight places are available on the influential committee; seven of which have been occupied in the recent election. Development and revision of industry standards The committee’s role is to set the Lone Workers Section strategy and vote on key decisions, on behalf of the wider Section membership. Committee members can also play an important role in the development and revision of industry standards, as part of the British Standards Institution (BSI) review panels. This is the case with the Send for Help Group’s two committee members, who sit on the BSI panel which has recently completed the redrafting of BS 8484, (British Standard for Lone Worker Device Services) – due for publication later this year. Send For Help Group’s Chief Executive, James Murray comments, “I’m delighted that both of our subsidiaries have maintained their seats on this strategic committee, which is testament to the high esteem they hold within the industry.” “The UK is leading the world in the lone worker protection market, and the BSIA’s Section is the most prominent working group in the UK driving this forward. Having such a strong representation within this influential committee is invaluable to our business in maintaining its position at the forefront of the industry.” “I congratulate my colleagues on their re-appointments and I have no doubt they will continue to play an instrumental role; both in raising industry standards and developing the market.”
The BSIA guide highlights the importance of lone worker safety and explains how lone worker devices are helping to keep employees safe The British Security Industry Association (BSIA) has launched a guide to lone worker services for the retail sector. The guide, aimed at employers and stakeholders in the retail sector, highlights the importance of lone worker safety and explains how lone worker devices are helping to keep employees safe. Importance of lone worker safety More than six million people in the UK work either in isolation or without the safety net provided by direct supervision, often in places or circumstances that put them at potential risk. A wide variety of organisations and industry sectors employ people whose jobs require them to work or operate alone, either regularly or occasionally. Almost by definition, lone working can be both intimidating and at times dangerous, so the protection of lone workers involves a twofold approach; not only to provide safeguards, but also to offer reassurance to the people involved. In the retail sector, the 24/7 nature of many roles means that there are risks faced by employees, particularly those that work late at night or receiving deliveries early in the morning. Lone worker protection solutions With an ever increasing number of lone workers operating in the retail sector, it is important for employers to be aware of their responsibilities. Craig Swallow, Chairman of the BSIA’s Lone Worker section, explains: “Employers in the retail sector have a legal obligation to ensure the safety of their lone workers. This includes ensuring a risk assessment is carried out and that strategies are implemented to provide a safe working environment, including their approach to/from their place of work. Furthermore, employers must ensure that lone workers have the relevant resources, training and information to work on their own safely and that there are procedures to deal with a lone worker having an accident or being on the receiving end of verbal or physical abuse.” "The guide provides information on what constitutes lone working, how lone worker protection solutions work and the importance of British Standard BS8484” “I’m really pleased to see the publication of this valuable guide; the retail sector is a vertical market where there are many types of lone workers facing risks of verbal abuse, physical abuse as well as slips, trips and falls. The guide provides useful information on what constitutes lone working, how lone worker protection solutions work and the importance of British Standard BS8484” adds Swallow. Basic guidelines The guide also outlines what to look for when choosing a system, suggesting that employers look for systems that offer: Device or smartphone applications certified to BS8484 A supplier who can prove that they are certified to BS8484 through audit Monitored by an Alarm Receiving Centre certified to BS8484 (part 6) and BS5979 (Cat II) or BS8591 or EN50518 Solutions that fit the lone working application and risk profile of your workforce Members of the BSIA’s Lone Worker Section will be exhibiting the latest in lone worker protection technology at the Safety and Health Expo, part of the Protection and Management Series, at London’s Excel from 21st – 23rd June.
BSIA promotes the importance of quality as a key consideration when procuring security products or services The British Security Industry Association (BSIA) is looking forward to the security industry’s flagship event, IFSEC International. In just under two weeks’ time, some of the world’s leading security brands will converge on the show floor at London’s ExCeL for three days over the 21st - 23rd June. This will be the third year running that ExCeL has hosted IFSEC; the addition of some exciting new features look set to make 2016 another record-breaking year. The inclusion of a dedicated ‘Smart Zone’ complete with a replica ‘Smart Home’ will showcase some of the innovative solutions that the industry is developing, highlighting the vital role that security systems and services play in building automation. The inaugural ‘ARC Village’ will also provide an incisive platform for the UK’s Alarm Receiving Centres to showcase their technical expertise and services, whilst giving visitors the opportunity to discuss their requirements in a relaxed and informal setting. Quality and security As in previous year’s, the BSIA will be located on stand B1700, promoting the importance of quality as a key consideration when procuring security products or services and encouraging security buyers to begin their IFSEC journey with the BSIA. The Association has plenty of activity taking place on its stand, including the launch of the preliminary findings of a White Paper due to be released in early July and the unveiling of a new brand for the Association’s Export Council. A key function of IFSEC International is to provide both security buyers and industry colleagues with access to education and thought leadership. This year’s busy programme of seminars and debates will feature many of the BSIA’s staff and member experts, providing a wealth of expertise across a wide spectrum of industry topics. James Kelly, Chief Executive of the BSIA, commented: “IFSEC continues to be an important part of the BSIA’s events calendar and I’m delighted that we will be joining many of our industry colleagues on the show floor again this year. IFSEC provides the BSIA with a great opportunity to forge new relationships with industry practitioners, as well as to engage with existing industry stakeholders in order to reinforce the BSIA’s position at the heart of our vibrant and diverse industry.” BSIA member’s exhibition Many of the BSIA’s members will be exhibiting at IFSEC International this year, including: Eaton Security – Stand G180-200 Eaton Security will be showcasing recently launched products including: 2 way radio keypad, flush keypads, internal and external sounders; introducing their generation 2 control panels with app and cloud connectivity and functionality, and their 100% radio offer. Eaton’s broad offering of safety solution products will also be demonstrated on their stand. Guardian24 – Stand E265 Guardian24 will be demonstrating its range of lone worker safety devices, apps and mobile phone solutions throughout the show. For Guardian24, IFSEC provides them with a unique opportunity to meet with security professionals from across the UK and internationally, and demonstrate to them their range of products in a pressure-free environment. IFSEC provides the BSIA with a great opportunity to forge new relationships with industry practitioners, as well as to engage with existing industry stakeholders Kings Security Systems – Stand B805 Kings Security is an integrated systems house providing turnkey solutions across a diverse range of market sectors and has been trusted to protect people and property for over four decades. Kings will be showcasing their wide range of solutions at IFSEC, from electronic security, fire systems, lone worker and physical security. OPTEX – Stand E600 OPTEX will be showcasing its latest sensors and solutions for intrusion, tailgating and piggybacking detection as well as a people counting sensor for measuring occupancy levels. OPTEX will also be launching a new generation laser scanner at IFSEC, the REDSCAN RLS2020 series. “IFSEC 2016 will be a great opportunity to showcase how OPTEX’s sensing solutions integrate with complementary technologies and management software platform to deliver a reliable security system to the customers” says Ricky Miwa, Managing Director of OPTEX EMEA Headquarters. TDSi – Stand F1200 TDSi will be showcasing its full range of integrated security systems at IFSEC International 2016. Amongst the products on display will be TDSi’s new range of readers, along with the new version of its EXgarde 4.5 Access Management and Integrated Security Systems Management Software. The TDSi team will be on hand throughout the event to discuss its products and services with visitors, offering advice on specific security needs and guidance on the best use of the latest security solutions for all applications. WebWayOne Ltd – Stand F1250 WebWayOne will be launching a range of new signalling products and services at IFSEC 2016. They will be showcasing new signalling solutions which enable installers to implement Grade 2, 3 and 4 systems more easily than ever before. They will also launch new services for installers and ARCs to supply to end users. On the stand will be demonstrations of all systems. Members of their Senior, Sales and Service teams will be available every day to discuss how these solutions benefit end users, installers and ARCs. Members of the BSIA will also be exhibiting in the Safety and Health Expo which runs alongside IFSEC as part of the Protection and Management Series: Blackline Safety Europe Ltd – Stand M1915 Blackline Safety will be demonstrating a new generation of lone worker monitoring devices that empower the fastest possible emergency response when a safety incident occurs – the Loner M6 series. Gavin Boorman, Managing Director, commented: “Our new Loner M6 surpasses the requirements of the lone worker BS 8484 monitoring guideline that requires two-way voice communication with our Alarm Receiving Centre. Speaking with the live monitoring ream is completely automatic. When a safety alert is triggered, the worker can speak directly with monitoring personnel – all without pressing a button.” Members of the BSIA will also be exhibiting in the Safety and Health Expo which runs alongside IFSEC as part of the Protection and Management Series Peoplesafe – Stand M1900 Peoplesafe will be releasing a new training brochure for the show. This will include promotion of new training sessions for businesses. Ian Johannessen, Peoplesafe’s Managing Director, said: “We are very much looking forward to once again exhibiting at the Safety and Health Expo. The expo provides a valuable opportunity to meet those with real concerns for their lone workers and start to work with them to provide a comprehensive personal safety solution for their business.” Skyguard Ltd – Stand M2000 Skyguard is launching a new Windows Mobile App for versions 8.1 and 10, with a host of unique lone worker protection features. Skyguard will be demonstrating their new MySOS personal safety device and their range of Smartphone apps on the stand. Skyguard has always found SHE and the Lone Worker Theatre to be an excellent opportunity to promote their range of unique products to Health and Safety professionals across an array of sectors. SoloProtect Ltd – Stand L1900 SoloProtect remains at the forefront of Lone Worker protection in the UK, Europe and the US, and the Identicom lone worker device remains the popular and discreet communication device for staff working alone. SoloProtect will be located within the Lone Worker Theatre section, which will be showcasing a mix of presentations on the subject matter, from a wide range of organisations. Managing Director, Craig Swallow, commented: “The Safety and Health Expo will give us a great chance to discuss the progress we’ve made across the business in the last 12 months, specifically with a new Alarm Receiving Centre that’s EN 50518 accredited. Ultimately, we want to make our clients’ lives easier, whilst using the show as a platform for meeting new organisations that are looking to improve the safety provision made for their lone workers.”
ANSecurity, a specialist in advanced network and data security, has announced a successful project involving all of the NHS operating groups within Lincolnshire that has moved from an expensive legacy remote access solution to a new platform that has dramatically reduced licencing costs while improving access to more sites, across a wider range of devices with simplified management requirements. The unified remote access service deployed by ANSecurity is shared within a community of interest network (COIN) between the United Lincolnshire Hospitals NHS Trust (ULH), Lincolnshire Community Health Services NHS Trust (LCHS) and Lincolnshire Partnership NHS Foundation Trust (LPFT) serving over 2000 users at 111 sites spread across the county. The transformational implementation in late 2016 was delivered by ANSecurity for ULH as a multi-phase project to redesign parts of its core infrastructure to improve the flexibility of its secure remote access and reduce costs. ANSecurity’s “Co-Driver” approach means that through the solution design phase and on-going management process, both groups agree to take responsibility for different aspects such as failover testing, configuration management, bespoke training and supporting ULH in meeting its compliance requirements. NAC and SSL licensing servers The project uses a high availability deployment of Pulse Secure ‘Connect Secure’ virtualised appliances that includes a license server to enable the organisations to define additional licenses as either Network Access Control (NAC) or Secure Socket Layer (SSL) connections to ensure future flexibility. The licensing server is based on concurrent users which allow the COIN to scale its licence requirements to better reflect the shift based working patterns within the NHS. The service based offering also includes a two-factor authentication feature that is now available as a smartphone based App to further reduce management overheads associated with handling physical two factor authentication tokens. The move to the shared model will save LCHS an estimated £30,000 and £40,000 a year in licensing and support costs “Our legacy solution was temperamental in terms of reliability and had difficulty working with some of our sites and was not liked by our users,” explains Ian Baldam, Deputy Director of Informatics at Lincolnshire Partnership NHS Foundation Trust, “The licensing model also meant that it was proving expensive to maintain and grow to meet the needs of our staff. We had looked at what ANSecurity and United Lincolnshire Hospitals NHS Trust had done for its users and based on a detailed evaluation – it looked like a perfect fit for our needs and our colleagues at LCHS.” Ian Baldam estimates that the new service will generate significant savings in licensing fees alone. The jointly financed service is available to NHS staff across Lincolnshire and provides secure access to administrative and clinical systems such as Datix (incident reporting), Lilie (sexual health), expenses and the employee staff records and network shared drives. The service uses an SSL VPN authenticated by Network Access Control plus local device checking to ensure that users are logging in from devices that have an authorised operating system version along with ensuring each device uses encryption. Access for remote workers “From our point of view, we have a lot more remote workers who need access on the move and the old solution struggled to provide access in a reliable fashion,” explains Dan Dring, Acting Head of IM&T for Lincolnshire Community Health Services NHS Trust, “We are using more IT systems than ever before across the NHS and we need to be able to offer our staff reliable access to all applications 24 hours a day.” Dan Dring calculates that the move to the shared model will save LCHS between £30,000 and £40,000 a year in licensing and support costs. "We hope that other NHS organisations that are in a similar position to us can benefit from our experience" Pulse Secure appliances are deployed at two separate sites for resiliency and maintained by the IT team at United Lincolnshire Hospitals NHS Trust who lead the project. “ANSecurity has been with us every step of the way in this project and the results have been fantastic,” says Jon Hill, Senior Network Engineer at ULH, “They have given us advice when we needed it, got people on site to help with implementation and training and made sure that we created a service that best serves our needs.” Wider range of supported devices as lower licensing costs Jon Hill notes that alongside much higher levels of satisfaction from users, reduced licensing costs and a wider range of supported devices and sites; management overheads have also significantly reduced. “Across the three organisations, we have fielded just two level 2 support calls in the last month in respect of the remote access services and both of those were resolved quickly with minimal effort.” For the future, Jon Hill plans to adapt the local device checking policies to strengthen its security stance to combat threats such as Wannacry as well as moving the Pulse appliances to a clustered mode to allow it to scale up services to more users as added. “For an organisation striving to make life easier for our staff, while also trying hard to ensure value for public money – it’s these types of projects and partners like ANSecurity that provide tangible savings while offering a real-world benefit that we need more of. We hope that other NHS organisations that are in a similar position to us can benefit from our experience and that other shared secure access services can deliver similar types of results,” Jon Hill adds.
StaySafe monitors the location, safety status of lone working staff whenever they begin a timed session via the app Ericsson is a provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally. Remote communications In the UK, Ericsson has a team of over 500 lone workers who carry out maintenance services across the country. Working around the clock and in remote locations, lone working engineers use StaySafe to check-in with their supervisors while they work. Ericsson have always recognised the importance of monitoring the safety of their lone workers and staying connected whenever they are out in the field. The business has its own in house response team but needed a more reliable way for their employees to alert them in an emergency. Lone worker monitoring StaySafe monitors the location and safety status of lone working staff whenever they begin a timed session via the app. Missed check-in and session expiry alerts automatically alert the employer even when they are unable do so, while a panic button can be used immediately to request emergency assistance. Beginning a session or triggering an alert, allows an external monitor at Ericsson to view an accurate location of the employee through the StaySafe Hub. Due to the simplicity of the StaySafe solution, Ericsson employees were up and running with StaySafe in just two weeks. Training was rolled out to the team of lone workers online; through videos and digital user guides. StaySafe continued to support Ericsson following initial roll out by working closely with the business to develop and customise the solution to fit their individual lone worker needs. StaySafe worked with Ericsson to set up a Hub structure that allowed Line Managers to be responsible for their own engineers but also allow dispatch to have access to alarms, ensuring that someone is always available to respond Structured team monitoring Ericsson engineers work around the clock to carry out essential maintenance. This means that some teams work on call and could be called out to work in the early hours of the morning. StaySafe worked with Ericsson to set up a Hub structure that allowed Line Managers to be responsible for their own engineers but also allow dispatch to have access to alarms, ensuring that someone is always available to respond. Today, Ericsson has a total of 27 Hubs which vary in size and structure and can be easily modified by the business. Low signal mode Engineers often work in remote locations or sites where nearby cell towers are switched off. In order to stay connected in such environments, Ericsson utilise StaySafe’s Low Signal Mode. Low Signal Mode allows the StaySafe app to continue to communicate with the hub via a basic 2G connection. 2G is the most widely available connection in the country, covering 80% of the UK compared to just 69% for Wi-Fi and data. While in Low Signal Mode, session functions and alerts will continue to be sent to the Ericsson Hub even when a data connection cannot be made.
The palm-sized MySOS device allows users to call for help at the press of a button Wood Green, the Animals Charity has turned to Skyguard – a personal safety service, by equipping their lone workers with Skyguard’s award-winning MySOS personal alarms. Ensuring staff protection The charity, which has grown over the last 90 years to become one of the UK’s leading animal welfare organisations, have a range of lone working activities that present an inherent level of risk. This includes employees entering domestic properties on home check-ups to maintenance staff working alone in remote areas. With any form of lone working, a robust policy should be in place to ensure staff are adequately protected when performing their duties. Wood Green decided that adopting Skyguard’s MySOS lone worker alarms provided a vital additional layer of security. Meeting safety requirements Speaking about the implementation of Skyguard, Tom O’Connell, Protection and Welfare Services Manager for Wood Green commented, “With the reputation of being the leading brand of lone working safety devices and response support, I felt confident and assured that we were placing the safety of our staff in professional hands.” “With the easy to use and innovative devices backed up by fully trained, professional response staff the choice really was straight forward.” With two-way audio and GPS, help is never far away and Controllers at Skyguard’s Incident Management Centre can direct emergency response to the user’s exact location, fast Easy and quick operations The palm-sized MySOS device allows users to call for help at the press of a button. With two-way audio and GPS, help is never far away and Controllers at Skyguard’s Incident Management Centre can direct emergency response to the user’s exact location, fast. With the options of ‘Mandown’ fall alarm capability and Roaming SIM cards which operate across all mobile networks providing reception in known black-spots, never has lone worker protection been so comprehensive. Skyguard’s service is fully accredited to the highest lone working industry standards including BS 8484, BS 5979 (Cat II) and Secured by Design. Outstanding device and service quality Tom O’Connell continues, “The devices are discreet and very easy to use which is key when supplying them to a range of staff.” “Skyguard’s service supports our staff operationally and ensures that we are meeting our health and safety obligations regarding duty of care… it’s a win-win scenario.” “The quality of the devices and level of service supplied is outstanding. It provides the peace of mind that we, as an employer, have ensured that our staff are being monitored by professionals when they’re exposed to higher risk activity.” Skyguard’s Marketing Director Will Murray added, “As a responsible employer who understands the risks faced by their lone working staff, Wood Green have put in place all appropriate measures to ensure they have a robust lone working policy. We’re here to provide their employees with fast and effective backup should any of their staff face the risk of injury, assault or accident.”
The IQTimecard mobile app offers easy access to a 7-day timetable that can be updated automatically The summer months are a peak time for event’s organisers as a holiday atmosphere, hotter weather and sense of freedom encourage people to enjoy more recreational activities than usual. During this busy period, remote workforce monitoring solution IQTimecard is increasing efficiency for UK security firms, helping to keep events in Britain safe over summer. Although many events companies operate all year round, the atmosphere of summertime creates a busy season comprising of outdoor events, sporting events and various cultural festivals. These particular events are highly popular in the UK, with a survey conducted by UK Music revealing that over 3.5 million people attended a music festival last year. Ensuring premium safety for the large crowds that attend these gatherings is imperative to those that organise such events, and the security firms that operate efficiently are favoured in the industry during this lucrative summer season. Streamlining workforce David Lynes, Director of IQTimecard said, “At IQTimecard our ultimate goal is to help business achieve more through streamlining their workflow. For companies that manage a remote workforce, such as a private security firm, conventional time and attendance procedures can consume valuable hours and energy that could be better used elsewhere.” Time and attendance Lynes continued, “Our time and attendance solution is used by many security firms during summer, as it saves staff valuable time that is conventionally spent on completing administrative tasks, allowing them to concentrate fully on their working role. Rather than filing in physical timesheets, workers simply need to call up a number when starting their shift in order to log their entry to work. Our mobile app makes this process even simpler, allowing employees to tap the screen of their smartphone to inform the app that they have arrived at their working location. The mobile tool is also useful as it’s GPS capabilities log the exact position of each employee, allowing remote workforce managers to achieve a much better overview of their working team at all times.” During busy periods at work, the mobile app from IQTimecard also hosts useful features such as easy access to a 7-day timetable that can be updated automatically, ensuring that even as shift patterns waver, staff are always aware of where they should be and when
The Skyguard’s MySOS device ‘ticked all the boxes’ in terms of what the Lakehouse was looking for Asset and energy support services group, Lakehouse has implemented Skyguard’s MySOS devices to protect 85 employees working alone within the community. Lakehouse is a provider of construction, improvement and maintenance services for homes, schools, public and commercial buildings. Contact with the public is central to these operations with employees often working alone. Lakehouse staff, including Resident Liaison Officers and Site Managers enter homes and building sites often by themselves, making them susceptible to assault, attack or injury. Duty of Care As with every organisation across the UK, Lakehouse is required to meet a legal Duty of Care to their employees to protect them from unnecessary risk. If employees do suffer harm at work, there could be disastrous consequences for the employer. The Sentencing Council guidelines state that a Corporate Manslaughter fine can be up to £20 million. As a reputable employer, Lakehouse chose to implement a reliable and trusted Lone Worker protection system, turning to Skyguard. MySOS Having trialled several lone worker safety service providers, Lakehouse determined that Skyguard’s MySOS device ‘ticked all the boxes’ in terms of what they were looking for. Shaninne Anderson, Group Customer Journey Manager explained: “The service we had from Skyguard was great, the appointment for the Area Sales Manager to visit us was arranged efficiently and the devices arrived quickly and safely.” Shaninne also expressed how pleased she was with Skyguard’s aftercare, “They are always able to answer any questions and queries and even follow up to see how everything is going.” Shaninne Anderson continued, “The keyfob sized MySOS personal safety alarm was the chosen solution for Lakehouse. The device is small, discreet and easy to use which is ideal for our lone workers.” Highest accreditation Accredited to the highest industry standards including BS 8484, the device is equipped with the latest mobile phone and GPS tracking technology. Featuring one-button alarm activation, users can instantly raise an alert to Skyguard’s Incident Management Centre. Here, trained Controllers can locate the GPS position of the device and listen in to the situation. If necessary, the Controller will summon the emergency services or the local Police, bypassing the 999 service for a faster response. High value on safety Since the device roll out, confidence has risen amongst lone workers at Lakehouse, “It makes staff stop and think about where they are and it allows them to enter properties alone knowing they have back up to hand” explains Anderson. Skyguard’s Marketing Director, Will Murray added “Health and Safety is of paramount importance in the construction industry with high-profile cases continuously making the headlines. That’s why Lakehouse have turned to us to help mitigate risks towards their lone workers. We’re experts in managing the whole spectrum of scenarios including those that are life threatening. Therefore, it’s no surprise that our Group currently protects more than 100,000 lone workers across all sectors and industries.”
The StaySafe smartphone app offers high level of security, without the expense of additional security technology Optical measuring solutions provider GOM UK, whose clients include many major automotive & aerospace companies, is utilising innovative lone worker security solution, StaySafe. The app, which tracks an employee’s location via GPS and alerts their manager if they do not check-in within a specified time, will be used to ensure that GOM’s engineers are safe whilst visiting and travelling between sites. The app has been put in place on the advice of health and safety consultants who flagged lone worker safety as a priority focus for the business in 2016. StaySafe app functions The app works on iPhone, Android and Windows and offers a wide range of functions including a panic button, working session expiry and low battery warnings, GPS tracking, inactivity and duress alerts making it a powerful device for protecting employees working alone. User monitoring can be done in?house via an online Hub or outsourced to one of StaySafe’s professional partners. No need for additional security hardware Tim Collier at GOM explains their decision to work with StaySafe; “Our staff are not what you would traditionally call ‘high risk’ but fully meeting our duty of care to all employees is paramount to us. We have just issued all employees with new smartphones so a lone worker solution that would work on their smartphones without the need for any additional technology really appealed. The app has been easy to set up and use and monitoring the app requires minimal resource, which is great”. Don Cameron, CEO, StaySafe adds “The StaySafe app is a great solution for organisations like GOM who want to provide a high level of security provision for their lone workers without the expense and hassle of providing new technology. The prevalent use of smartphones amongst all age groups means that the app is cost effective and quickly becomes part of an employee’s routine”.