Alula, a pioneer in smart security and system communications for professional alarm dealers announced two new service enhancements – Alarm Verification Services and Alula Messenger enabling system owners to create a community for real-time response to system alerts and alarms. Maintained by the system owner, the notification and response community may include family members and neighbours.
Community members may act on alerts and alarms resulting from detected intrusion events and day-to-day activities based on video clips from integrated cameras. The user’s response team receives real-time notifications and communicates with other members through the Alula Smart Security App.
Home monitoring and control platform
Warren Hill, Alula’s Vice President of Marketing, said the service enhancements create a home monitoring and control platform capable of checking on events that might include:
- Inadvertent alarm activations
- Temperature or water leak alerts from inside the home
- Ensuring children arrive home safely from school
- Safety checks on elderly adults living independently
“Both Alarm Verification Services and Alula Messenger enable system owners to create an established support community,” he said. “These new tools enable community members to quickly investigate, collaborate and communicate with each other and their monitoring centre.”
Reducing false alarms
Regular updates were not made, resulting in monitoring centres struggling to locate the right people
The new service enhancements reduce false alarms and the related penalties imposed by certain jurisdictions by verifying actual alarms. System users create and maintain their lists, which greatly increases the chances of them remaining up to date.
Historically, the creation and maintenance of lists have fallen to alarm dealers or monitoring centres. Frequently, regular updates were not made, resulting in monitoring centres struggling to locate the right people and wasting valuable time and money responding to events.
Increasing monthly revenue
These new features will bundle with other Alula system services and be available exclusively through professional alarm dealers and system integrators and provide them with another way to increase their monthly revenue.
“These service enhancements were designed to help dealers reduce account attrition by providing an alarm system that’s more relevant and integral to a customer’s everyday life,” said Hill.
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