Maxxess will be at Intersec 2019 showcasing its latest advances in corporate risk reduction, improved people management and smarter hospitality access solutions - including new releases in its popular eFusion and Ambit solutions. eFusion security management The latest version of the VisitorPoint module within the eFusion security management platform will be showcased, offering a host of new streamlined functions for efficient people and visitor management. Harnessing current advances in cloud...
Hikvision’s PanoVu products are essential components of solutions in retail, hospitality, transportation and education Hikvision USA Inc., global supplier of security equipment and solutions, will provide training and demos of its multi-sensor camera technology at ISC East 2018, slated to take place at the Jacob Javits Center in New York City on Nov. 14 and 15. Product showcase and training session Hikvision will exhibit from Booth 324 on the show floor on both the days. In addition to...
Global Gaming Expo (G2E) Asia, the marketplace for the Asian gaming and entertainment industry, officially came to a conclusion at The Venetian Macao. The Expo’s 12th edition was its largest to date, boasting a 33,000 square meters of show floor and a globally renowned showcase of more than 220 exhibitors with cutting-edge products, services and technologies. It additionally hosted 16,358 local and international trade visitors, at an annual increase of 17.2 percent. Josephine Lee, Chief O...
Oncam, global provider of 360-degree video capture and business intelligence technology, has announced the availability of the Evolution 180 outdoor model to its 180-degree camera portfolio, adding to the indoor version introduced earlier this year. The technology builds upon the experience and heritage of the company's 360-degree video and intelligence solutions to meet the needs of customers in a variety of markets that require an outdoor-ready wall-mounted camera with Panoramic+ views from a...
March Networks, a global provider of intelligent video solutions, is pleased to introduce its new CA2 Series HD analogue cameras. A complement to the company’s 8724 V Tribrid NVR and HD analogue offering, the cameras enable organisations to capture sharp 1080p video over existing coaxial cable without the cost and disruption typically required to upgrade to Cat5/6. They also come with multiple mounts, including an innovative drop ceiling mount that cuts installation times by 50% or more....
The optical speed lane and turnstile sector of the security market has had a very busy 2017. Growth in commercial construction has provided more opportunity. Innovations in technology have given speed lane manufacturers an opportunity to deliver a better product. Orion sales increase and company growth Orion Entrance Control, Inc., had a great 2017 as sales increased and our company grew. We attribute our success to the unique approach we have taken since day one: providing customised pr...
The annual trade fair for the security industry, Secutech 2018, will once again be held at the Taipei Nangang Exhibition Center in Taiwan from 25 – 27 April 2018. Moving beyond traditional security devices and solutions, this edition will cover the most advanced security and safety, IoT, artificial intelligence, big data, intelligent video analytics and smart identity technologies from over 400 exhibitors from 15 countries and regions. These companies will be grouped into seven intelligent solutions pavilions showcasing their most in-demand applications for the growing vertical market sectors. This includes: Smart street lighting, safe city and intelligent transportation, smart retail, smart factory, intelligent healthcare, smart living and smart disaster prevention. AI and IoT-based surveillance Held in conjunction with the exhibition are a number of activities to invigorate the industry’s connection with the market and immersive technologies. One of the major highlights is the Security + AI Forum. As suggested by the name, the forum will focus on how AI drives the transformation of the security industry. The two-day forum will break into individual sections addressing different security and AI applications, and AIoT technology (key components).The two-day forum will break into individual sections addressing different security and AI applications, and AIoT technology There will also be a Key Components Pavilion and a business matching session scheduled during the forum to enhance interaction between the experts and users in the related fields. Meanwhile, a new Software Innovation Zone will feature various recognition systems such as 2D and 3D image recognition, facial recognition, licence plate recognition, deep learning, machine vision and other powerful solutions for the industrial, agricultural, healthcare and business management sectors. Smart home to secure living The advancement of smart home devices has quickly evolved to match with the growing desire for smarter living. As an international smart home business sourcing platform, the concurrent SMAhome Expo 2018 will provide solutions for a better and efficient smart home living through five main applications: Smart Home, Telecare, Smart Office, Staff-less Shop and Smart Hotel. Visitors can also learn more about the latest technologies for smart house, safe house and comfort house in the Scenario Demo Area and from the SMAhome Premier Product Awards demo area. Industry experts will be present to explain the integration of smart home devices with Amazon Alexa, Apple Homekit, and Google Assistant.The International Fire & Safety Expo will demonstrate IoT, big data, cloud, and integrating smart applications for fire safety, disaster prevention, and rescue Integrated fire safety Another concurrent event is the 17th edition of the International Fire & Safety Expo, which will demonstrate IoT, big data, cloud, and integrating smart applications for fire safety, disaster prevention, and rescue. The Asia Pacific Smart Disaster Prevention Summit will be held during the event to provide insights in intelligent applications, disaster prevention and fire protection within the region. Secutech, organised by Messe Frankfurt New Era Business Media Ltd, is a platform that provides optimum opportunities for gaining a foothold in dynamic growth markets all over the world. Presently Messe Frankfurt organises events in Europe, Asia, the Middle East and South America.
March Networks, a global provider of intelligent IP video solutions and EZUniverse, a provider of cloud-based retail data analytics, announces a strategic partnership and the launch of a new cloud-based video and retail data analytics service for the quick service restaurant (QSR) and fast casual market. March Networks Searchlight March Networks Searchlight for QSR powered by 360iQ combines March Networks’ industry-leading enterprise video solutions with 360iQ, the cloud-based data analytics solution from EZUniverse. It provides franchise owners and managers with valuable business insights into sales and productivity numbers, best-selling products, labour reports and other operational data in real-time using customisable dashboard reports on either a secure, intuitive mobile app or a browser-based software client. The service also provides loss prevention reports with fully integrated point-of-sale (POS) transaction data and high-definition video, as well as live and recorded surveillance video views. Franchise owners can also subscribe to remote store audits performed by a team of trained experts in the area of loss prevention, store operations and compliance. March Networks will deliver Searchlight for QSR working with a network of certified solution partners who will perform installation and support services. “With an estimated 250,000 plus QSR and fast casual locations in the U.S., we view this market as a high growth segment,” said Peter Strom, President and CEO, March Networks. “The 360iQ solution stood out as clearly best-in-class based on its proven value to QSR retailers, exceptional user experience and scalability. When combined with our leading enterprise video solution, we are confident that we have a very competitive service offering and we look forward to working with EZUniverse to continue developing innovative business solutions.” Growth and expansion In addition to the partnership, Peter Strom and Jeffrey Liu, Chairman of Infinova, have joined the Board of EZUniverse to help oversee its growth and expansion plans. "We look forward to working with the March Networks team to build a leadership position in the global QSR space" “EZUniverse has always been on the frontline of technology and product innovation, and we are thrilled that 360iQ has been recognised by a global player like March Networks. We look forward to working with the March Networks team to build a leadership position in the global QSR space. With this partnership, we are receiving significant interest from many of the international brands, and now the product will have both a powerful worldwide presence and a sizeable salesforce to commandeer the market,” said Leszek James, Chairman and CEO of EZUniverse. Developed specifically for the QSR sector, the Searchlight service powered by 360iQ addresses common barriers that can make it difficult for owners to adopt valuable business intelligence tools. Both the Searchlight for QSR mobile app and software client are extremely intuitive, enabling new employees to learn the tools quickly and use them more effectively – a critical requirement in an industry with a staff turnover rate of more than 70% (National Restaurant Association, 2016). The service also eliminates upfront capital costs in favour of an affordable monthly fee that includes the industry’s most reliable video recording platform.
G2E Asia 2017, the marketplace for the Asian gaming industry, held in Macau from May 16 to May 18, was the largest edition in the show’s history. Marking another year of setting new records across several key areas: The show spanned 28,000 sqm of exhibition space – 27% increase over last year; The total number of visitors increased 28% over last year – with close to 14,000 in attendance; and The attendees included over 1,650 VIPs and top-quality buyers, producing a remarkable growth of 75% from 2016. "Despite the gaming industry in Macau’s tumultuous global and economic factors, we continue to see the evolution of gaming in Asia, with Macau as the ultimate regional hub,” said Josephine Lee, Chief Operating Officer of Reed Exhibitions Greater China. “G2E Asia set new records this year in the number of visitors attending, exhibition space and diversity of international representation at the event. These factors all benefit G2E and the Asian gaming industry as a whole.” Product Hot Hits Product Hot Hits, a newly introduced feature at G2E Asia 2017, was particularly successful at the show. Hot Hit boards were installed in conspicuous spaces around the halls to display the top ten products that were scanned the most by visitors through the show’s mobile app. The exciting visuals and product highlights generated additional buzz across the show floor. Winning product The product with the highest number of scans at G2E Asia 2017 was Mobile Gaming White Label Solution by GWIN. J.W., Manager of GWIN Group said, “What a simple but impactful innovation by G2E Asia. We’re honoured to be crowned as the inaugural G2E Asia Product Hot Hits champion. This has helped us increase the exposure of our brand, and the number of incoming orders has also increased tremendously. GWIN is grateful for this recognition of our hard work. We will continue to strive to launch more innovative features into our products for operators to expand their iGaming business territory. And of course, we are already looking ahead to G2E Asia 2018.” G2E Asia 2018 will take place from May 15 – 17, 2018 at The Venetian Macao, Macau SAR, while G2E Las Vegas will be running from October 3-5, 2017, at Sands Expo Center, Las Vegas.
Customers can now create a backup video archive to protect valuable video data and ensure ongoing resiliency Arteco, a provider of video event management solutions, will unveil advancements to its video event management portfolio at the upcoming ISC West 2017 conference.The Arteco video surveillance solutions portfolio delivers a wide variety of functionalities that help stakeholders gain new levels of awareness within their security and business infrastructures. The company has expanded its focus to provide customised systems that fit the requirements of specific vertical applications, such as retail, logistics, Smart City, critical infrastructure, and campus. Enhancements include advanced storage options, bandwidth reduction for live and recorded video, support for ONVIF Audio Out, POS and marketing platforms. Arteco Point-of-Sale integration With the ability to integrate POS into the Arteco VEMS platform, retailers can improve the investigation of suspicious register transactions. To quickly identify fraudulent transactions, operators can search the transaction history by querying predefined criteria and view the video tied to these events. The integration of video and transaction data enables retailers to be more proactive with loss prevention and theft reduction. Arteco Marketing Platform A unique and innovative web-based tool, the Arteco Marketing Platform provides users in retail stores, restaurants, hotels and more with increased insight into transaction history, buying trends and conversion rates. The solution supports intelligence gathering from a single location to hundreds of stores, providing a comprehensive view of marketing efforts across an organisation’s infrastructure. People counting, heat mapping, biometrics and other advanced video analytics help users identify key data points, manage resources, and optimise marketing campaigns to increase revenue. Auxillary storage Customers can now create a backup video archive to protect valuable video data and ensure ongoing resiliency. The Arteco auxiliary archive allows continued access to recorded video, even if the main server is offline. Users can also backup recorded video on a local network or cloud-based storage for further redundancy. “Arteco continues to enhance to its products to enable end users to gain the most important information from its video data” Substream LiveSubstream Live reduces impact on CPUs when viewing a large number of camera feeds. With this feature, stakeholders view high-quality live video within Arteco VEMS even when bandwidth is low. Furthermore, operators can watch more camera views simultaneously. When recording, Substream allows organisations to store high quantities of recorded video, reducing impact on the network. ONVIF Audio Out Organisations can increase proactive risk mitigation while enhancing situational awareness through Arteco’s support for ONVIF Audio Out. Operators within a central command centre can communicate with security personnel, employees, or visitors at another location via two-way audio communication. Arteco LPR Server Arteco delivers greater freedom of choice with its LPR Server, which allows organisations to use standard IP cameras instead of dedicated License Plate Recognition (LPR) cameras. Identifying critical video is streamlined with detailed layouts and maps, as well as metadata of the plate in each event. Addressing real-world challenges “Arteco continues to enhance to its products to enable end users to gain the most important information from its video data,” said Steve Birkmeier, Vice President, Sales and Business Development, Arteco. “We are dedicated to helping organisations deploy solutions that fit their unique environments. These products are also designed to address the real-world challenges that organisations face on a daily basis.” Companies across the globe gain significant benefits from Arteco video event management solutions. Customers including USS Iowa, Campbell University and Lexus report streamlined integration, shortened tactical response times and stronger operational efficiencies. To learn how Arteco can help elevate a security program, schedule a meeting with them at ISC West 2017 (booth 4097).
Guests were given the opportunity to test analytic solutions like ANPR, people counting, and heat-mapping Hanwha Techwin recently held an open day at its new European headquarters in Chertsey to officially mark the opening of its Wisenet showroom.Wisenet X camera seriesDistributors, installers, systems integrators from across the UK, many of whom were accompanied by end-user clients, accepted an invitation to see Hanwha Techwin’s new demonstration and training facilities. This provided them with the opportunity to be among the first to have a close-up look at the new Wisenet X extreme performance cameras series, as well as the company’s premium 4K Wisenet P and feature rich Wisenet Q cameras.“We have simulated a control room environment within our new showroom facilities so that we can demonstrate many of the practical features built into our cameras,” said Chris Parry, Country Manager – UK & Ireland for Hanwha Techwin Europe. “With cameras installed throughout our self-contained building and overlooking our car park, we are able to show in real time the benefits that are achieved from the very latest advances in video surveillance technology.” Gyro digital image stabilisation Sitting at the control room consul, Hanwha Techwin guests were able to put a wide range of Wisenet cameras through their paces via spot monitors and a large video wall. This allowed them opportunity to test the usefulness of analytic solutions like ANPR, people counting and heat-mapping as well as privacy masking and advanced Gyro digital image stabilisation. “We have simulated a control room environment within our new showroom facilities so that we can demonstrate many of the practical features built into our cameras” Commenting on his visit to the new demonstration, Paul Miller, Director of systems integration specialist RJ Pro-Vue said: “I was very impressed and will certainly be taking advantage of the opportunity to bring my existing and potential customers to Chertsey so they can have hands-on demonstrations of the technology built into the Samsung Wisenet cameras and recording devices.”Nick Kalsi, Technology Consultant for Edwardian Hotels London, equally felt his time was well spent visiting the new showroom. “We are an existing satisfied user of Wisenet cameras and together with Mohamed Elsebahy, Group CCTV Manager for Edwardian Hotels London, I was particularly interested the detailed demonstration of the new Wisenet X cameras. We will certainly consider deploying these at one of our new hotels.”
Research shows owners of retail, office and hospitality businesses seek smarter technology to tackle theft and loss A survey of small businesses in the UK has discovered that 84% of retail, office and hospitality owners are looking for video surveillance with high resolution images and intelligent features such as remote monitoring to provide superior security for their premises. 85% also stated that high quality and reliability would be important purchasing considerations when looking to invest in video surveillance. The survey demonstrates a wide consensus amongst small business owners that current surveillance solutions in place are not viable to provide the necessary proof of crime at a time when the cost of shop theft is at an all-time high. It also reveals that new technology is sought to provide the required security level within their business. Video surveillance key challenges Axis Communications, the provider of network video, carried out the survey to establish small business owners’ key challenges regarding video surveillance and how they believe it could be improved. In addition to stating that high quality images and the ability to access footage remotely on a smart phone or other device is desirable, 70% also stated that ease-of-use is also high on the agenda. In light of accessible intelligent technology, 82% of small business owners are considering new video surveillance technology for their premises to provide a more up-to-date solution. The survey also demonstrated challenges currently faced by small business owners in regards to their existing video surveillance solutions. A number of factors were revealed as unsatisfactory within their present set up including poor quality of images and difficulty of use. These small business owners reported facing issues with their current video surveillance including “bad quality of system”, “lack of ability to monitor outside of premises” and providing “limited proof of crime”. This feedback further confirms the desire for more intelligent surveillance solutions to help protect businesses and make staff feel safe. "As legacy video surveillance solutions become obsolete, we are witnessing a shift in the ways small businesses adopt new solutions" Accessible and affordable network cameras Atul Rajput, Regional Director of Northern Europe, Axis Communications states, “Pioneering technology and the benefits that come with it shouldn’t be limited to corporate entities. With the help of dedicated IT and security installers, the network camera is becoming more accessible and affordable for the small business than ever before. Many small business owners have an awareness that high quality, intelligent solutions are available and are looking for guidance as to how they can make the most of this to protect their premises and ultimately their bottom line. A rise in theft and the continued improvements in technology such as remote monitoring and high-quality images are only set to exacerbate this.” Atul Rajput continues, “As legacy video surveillance solutions become obsolete, we are witnessing a shift in the ways small businesses adopt new solutions. Once regarded as a standalone investment, many now consider IP cameras as a vital upgrade that forms a part of their larger IT infrastructure. Along with this, users are also looking to remotely access live and pre-recorded video footage anytime and anywhere. The ultimate benefit of this is a solution that delivers information rapidly, cost-effectively and that can benefit from the latest applications as and when they become available.” AXIS Companion Line The recently launched AXIS Companion Line from Axis Communications is a network camera solution tailored for small businesses. The new range transfers enterprise level knowledge into a small business solution at a cost-effective level. The line uses high quality technology for strong reliability and excellent image quality. Easy installation and rapid set up time ensures that there is minimal disruption for small businesses and a dedicated support allows installers to provide an efficient service.
Cultural and hospitality venues are attractive targets for terrorists due to their public accessibility Over the past 40 years there have been numerous attacks carried out against cultural and hospitality venues in the furtherance of religious, ideological, criminal or political beliefs. By default, cultural and hospitality venues are attractive targets for terrorists due to their public accessibility, the volumes of visitors and guests or because of what the venue represents; in short because they are ‘soft targets’.Examples of such attacks include the destruction of the Buddha’s of Bamiyan in Afghanistan by Mullah Omar, the 2015 attack on the Bardo museum in Tunis, the coordinated attacks in Mumbai through to the recent attack on a Berlin Christmas market where an articulated lorry was used as a weapon.So how can we protect these venues from terrorist attacks without making them a fortress or detracting from their main functionality?Understanding terrorist threatsWhen implementing protective strategies, the first thing I need to understand is what threats exist and what risks they pose to the organisation or individual being protected. In this case the threat source is terrorism. What is terrorism? There are many different definitions of terrorism but the one that I have used for over 30 years is: “The unlawful use, or threat of violence to achieve political or ideological aims.” This differs from organised crime which may use terror but is concerned with financial reward and gain. I define a terrorist as “Somebody who knowingly takes part in, supports or assists an act of terrorism.When implementing protective strategies, the first thing I need to understand is what threats exist and what risks they pose to the organisation" The next stage is understanding the ways in which the threats can impact the organisation and the risks that exist from known, or anticipated attack methodologies. Whilst the threat from traditional attack methods continue; car bombs, grenades, firearms etc., these are by no means the only threats that should be considered. The 9/11 attacks used aeroplanes, a boat was used against the US Cole and in 2016 a lorry was used to devastating effect to kill 86 and physically injure over 400 civilians during the Bastille Day celebrations in Nice, France.Introducing protective security measuresOnce understood, the risks and vulnerabilities that exist for each attack method can be assessed and categorised. This allows protective security measures to be introduced that reduce the likelihood or impact of any attack that takes place. For ease, I categorise the protective security measures in one of four ways: Physical measures Operational (procedural) measures Technical measures Educational measures These measures should be overarching and work collaboratively with each other to create defence in depth and increasing resilience and robustness. The idea being to provide a means of protecting assets and deterring, detecting and delaying attackers, whilst increasing response capabilities. Once understood, the risks and vulnerabilities that exist for each attack method can be assessed and categorised Museums, hotels, bars and restaurants are places where people go to for relaxation and pleasure. Therefore, the implementation of security measures must be carefully considered so that the organisation is still able to function without destroying or negatively impacting the customer experience. Understanding an organisation’s risk appetite and tolerance levels are almost as important as the security measures that are introduced to protect them.Physical security optionsPhysical security measures include barriers, fences, secure doors and windows. They can also include security personnel and the creation of stand-off and vehicle mitigation measures. CPTED methodologies and design practices are a great means of preventing certain attack types and creating better response capabilities. In some countries, security personnel can be armed, but not in all. During the 2017 New Year celebration attack at the Reina nightclub in Istanbul an armed police officer and 35,000 on duty police could not prevent the attack that resulted in 39 deaths.Although technical security measures may not deter or really delay terrorist attacks (unless used as part of a physical security measure) CCTV, search equipment and access control systems do provide an ability to identify pre-attack activity including surveillance and penetrative testing.Security education for staffAn organisation’s operational practices and procedures are a great protective security resource. Levels of alertness, introduction of surveillance detection programmes involvement of all staff in the security programme, correct search procedures and robust access control to reduce the target attractiveness of the venue.Security education can enable 100 people to be involved in a surveillance detection programme instead of just the security team Security education is often either forgotten or not considered by many as a fundamental security measure. Security education allows staff to understand the security measures that exist, why they exist, the actions they are to take and the part that they can play in protecting themselves, visitors and venues from attack. Security education can enable 100 people to be involved in a surveillance detection programme instead of just the security team and help staff understand suspicious activities and reporting practices. Security education helps deliver and maximise the effectiveness of each of the other security measures that are introduced. Proactive planningAn organisation has to be realistic in its approach to protection from acts of terrorism. The likelihood of preventing a terrorist attack is low, fact. Unless intelligence was available or surveillance detected the first a venue would know about it would be the attack itself. However, there is still an ability to make a significant impact in protecting visitors, staff, physical assets and reputation. These include: Proactive immediate response planning Establishing a recovery plan Providing welfare and medical support to victims. Indirect victims may include first responders, crisis and emergency management teams and families of direct and indirect victims I still find organisations and venues that do not have emergency or crisis management plans that are specific and fit for purpose. Not only is it critical that a plan exists but also that senior management know and understand the actions that they need to take. Plans should be exercised so that the operational, tactical and strategic elements are being tested and where vulnerabilities are identified steps are taken to reduce or mitigate them.Recovery planning is a vital part of your crisis management practices. Is there a fall-back location, can there be partial opening, what systems are operable and will they function off-site? The sooner an organisation or venue can normalise operations the speedier the recovery will be. The longer it takes to recover, the increased risks to an organisation’s operations, finance and reputation.Welfare and medical support is not just about those directly impacted by the terrorist attack it also includes the indirect victims; first responders, crisis and emergency management teams, families of direct and indirect victims. Consider counselling, establishing outreach programmes, town hall meetings and lessons learnt. Consider the welfare benefits of senior management visiting the scene, speaking with victims and being there to reopen the venue. Often it is not the physical effects that impact an organisation but the psychological effects and trauma suffered, often over many months or years by staff.It has to be remembered that governments spend billions of dollars on counter terrorist programs but they are not able to thwart all attacks Creating a security cultureTo conclude, the chances that your organisation or venue will become the victim of a terrorist attack are very slim and will normally depend on two factors; what you are doing and where you are doing it. It has to be remembered that governments spend billions of dollars on counter terrorist programmes but they are not able to thwart all attacks; neither can you.Implementing sensible, risk based security measures means that resources are not being wasted unnecessarily. Including as many members of staff as possible in educational and detection programmes helps create a ‘security culture’ that everybody buys into.“Failure to plan, is planning to fail!” Is a saying that has stuck with me since the early 1980’s. Whilst you may not be able to prevent terrorist attacks, by ensuring your venue has appropriate plans to respond in a proactive manner the greater the opportunity to reduce the risks and resuming activities in a timely manner.
Hoteliers don't give security a high enough priority Security is not as high on the hotel agenda as it should be according to Michael Hartmann, Senior Vice President for Hospitality Solutions with Siemens Building Technologies. Here he looks at the reluctance to invest in the latest security systems, the different levels of security typically employed and the benefits of an integrated approach. The contribution to profit, or the perceived lack of it, is one of the major reasons why security is often seen almost as an afterthought by hoteliers. Because security is not profitable, investors and hotel operators are reluctant to invest in safety and security.Despite numerous bomb attacks, thefts and break-ins, most hotel operators are unwilling to spend more money on security for their properties. Investors stonewall whenever the subject is raised. As security experts we can sometimes only shake our heads over such poor risk awareness given that what is ultimately at stake, in the worst case scenario, are the lives of guests and staff. Add to that the issues of property integrity, protection of security processes and avoidance of long-term damage to a hotel's image and it is easier to appreciate the consequences of inadequate security measures.‘Passive', ‘Active' and ‘Hard' securitySecurity experts make a distinction between different types of "passive" security systems, which have to do with fire and life security (detection, evacuation, fire extinguishing and danger management processes). The public authorities of each country dictate the requirements for implementing, using and maintaining these types of systems, which is why investors and hotel operators must comply with them. The second level, known as "active security components", include video surveillance (CCTV), access control, intrusion detection systems and X-ray machines at the hotel's main entrances. Hotel operators interested in these systems already do so on a voluntary basis. A third level covers "hard" security systems, which can help avert or manage serious threats such as terrorist attacks. The right measures must be taken in order to identify and fill the existing security gaps in hotels In the hospitality business, most people invest only in the first level, the passive security systems required by law. Almost no one invests voluntarily in extra security precautions and processes.Every year I talk to numerous international hotel chains and often find what they tell me sobering. International hotel operators usually have higher standards than those prescribed by law for their passive security systems. This high level generally includes standards for CCTV, intrusion detection and higher-level security processes. Unfortunately, investors or owners of a hotel property often ignore these chain-specific security standards for cost reasons and provide budgets that cover only the minimum required by law. For hotel operators, this attitude is particularly dangerous, given that a serious security breach can significantly damage a hotel operator's brand name. Since the only asset owned by many hotel operators today is their brand - and no real estate - this scenario is particularly risky.Security cameras in the hotel lobby, coded access cards - that's it In reality the security measures employed by the majority of hotels is very simplistic: security cameras in the lobby or other public areas and coded access control cards for elevators and rooms. This is an approach which is pretty typical today. At best, larger properties - usually international hotels with many VIP guests - set up a type of command and control centre, which often looks like a concierge's room with three screens. From this ‘hub', areas such as underground garages and delivery docks are monitored, with reports logged from fire alarms or perhaps false attempts to use coded room cards.However, most hotel chains and investors have little interest in anything more. Highly intelligent security systems that give staff electronic instructions and control all relevant building automation systems in an emergency, such as turning off the air conditioning systems, opening fire doors, opening smoke extraction vents for smoke-free stairwells, activating emergency lighting, activating CCTV systems for locating the sources of danger, individual and logged evacuation announcements, detailed information for rescue services on action already taken etc., are rejected for cost reasons - even in VIP hotels. A lack of appropriate security processes is the main hurdle We have highly sophisticated danger management systems today, particularly at airports, elements of which could be implemented in large hotels or connected to professional expert systems via remote security service centres. However, only owners/investors from the United Arab Emirates appear to be thinking along these lines. The rest of the world is largely uninterested. Outside of "classic trouble spots" such as the Middle East, people have a false sense of security. Interest in security has always been event-driven. We therefore find it astonishing that demand is not on the increase given the frequent and high profile attacks on international hotels in recent years.Regulatory rather than voluntary investment Any improvements in security made by hotel owners and operators are usually only on a small scale. When companies offer to upgrade passive systems - regulated by law - interest does indeed rise. For example, sprinkler systems are becoming more advanced and extinguish fire with concentrated mist instead of water. Detectors can now distinguish between smoke from a fire and cigarettes. And fires in computer rooms can be extinguished using liquid gas. All of this helps to protect material assets, processes and, of course, guests.However, the vast majority of hotel operators are reluctant to make additional voluntary investments. Even insurance companies have not really taken up the opportunities presented. Any reductions in policy premiums are based only on passive systems and do not reward commitment to active systems, even though such systems can dramatically reduce the financial repercussions of a claim following a serious incident.Security systems and processes should work together The differentiation between so called decreed and additional security systems is just one criteria of effective security. The main hurdle is the lack of appropriate security processes. In other words in a case of a guest being harassed, for example, there are usually no people professionally trained to handle such situations, even if certain tasks are outsourced to security professionals. The effective interlink between security equipment and security processes to protect persons and assets in real time is the main issue. Hotels may be concerned about the costs of higher-level security systems but criminal activity could cost a hotel its reputation If I were a GM of a hotel, I would set up an exercise where a person infiltrates a regular hotel operation with the specific brief to initiate security relevant situations to gauge the response. The results would be an effective way of identifying serious security gaps and then taking measures to overcome any shortcomings. In any case, hotel security should not be overlooked or taken for granted. Hotels may be concerned about the costs of higher-level security systems but criminal activity could cost a hotel its reputation and not to mention, a person his or her life. Basic security which only meets the minimum standards required by the law is not enough to reduce the number of security breaches occurring in hotels around the world.Regulatory rather than voluntary investment Any improvements in security made by hotel owners and operators are usually only on a small scale. When companies like Siemens offer to upgrade passive systems – regulated by law – interest does indeed rise. For example, sprinkler systems are becoming more advanced and extinguish fire with concentrated mist instead of water. Detectors can now distinguish between smoke from a fire and cigarettes. And fires in computer rooms can be extinguished using liquid gas. All of this helps to protect material assets, processes and, of course, guests.However, the vast majority of hotel operators are reluctant to make additional voluntary investments. Even insurance companies have not really taken up the opportunities presented. Any reductions in policy premiums are based only on passive systems and do not reward commitment to active systems, even though such systems can dramatically reduce the financial repercussions of a claim following a serious incident. Michael HartmannSenior Vice President for Hospitality SolutionsSiemens Building Technologies
As increasing digital engagement powers forward in the hospitality industry, SALTO Systems has joined forces with the KeezApp technology platform to offer hotels an unrivalled guest experience. Property management systems The KeezApp platform provides a range of solutions for any property that hosts guests and is able to integrate with most PMS (Property Management Systems) on the market. Guests can check in from anywhere, receiving a virtual key straight to their smart phone and getting an alert when their room is ready for occupation. The front desk is then alerted when the guest has used the mobile key to enter their room even for doors equipped with offline electronic locks. The virtual app provides for access to all permitted areas of the hotel during their stay and when the time comes to check out, guests can again use KeezApp removing the need to queue at reception. KeezApp – SALTO software integration KeezApp has implemented JustIN Mobile key access technology and interfaced it with SALTO front desk management software ProAccess SPACE Additional tools include live chat with the front desk. This provides a better, more efficient way for guests to talk and interact with the front desk whether they are in the hotel or out and about. Guests can also choose different departments to contact such as reception, concierge, housekeeping or room service depending on their needs. KeezApp has implemented JustIN Mobile key access technology and interfaced it with SALTO front desk management software ProAccess SPACE. SALTO Hospitality add-ons include functionalities such as mobile keys (BLE), group check-in; real-time re-rooming and real-time extended stay. These plus other key hotel features make it easy to control all the offline and online rooms and back-of-house doors from different front desk guest workstations. SALTO electronic locks Both companies are driven by the opportunity for hotels to provide a superior guest experience to their clients, whether by offering mobile functionalities or superior management standards like quick check-in and check-out, online billing, live chat with reception, housekeeping and concierge or auto Wi-Fi connection for guests. SALTO welcomes new partnerships with industry leaders like KeezApp that will result in improved hospitality management and the guest experience. SALTO also continuously adds integrations with other technology providers so that those in the hospitality industry have a choice when it comes to which platform, they use to control SALTO’s robust line of electronic locks and supporting products.
When iconic Dublin restaurant and super pub Café en Seine was totally redesigned and refurbished, Create Security Solutions was called in to provide an extensive but discreet video surveillance system, for the protection of customers and staff. Create worked with Hikvision to design and install a network video system that delivered on Café en Seine’s need for a high quality, aesthetically pleasing security solution. In the very heart of Dublin’s city centre on Dawson Street lies one of the city’s most iconic and aesthetically stunning venues. Café en Seine, established more than 25 years ago in 1993, has long been a go-to destination for Dubliners and visitors alike. And now its legacy continues, with a brand new redesign, featuring several beautiful dining areas and a host of bars and bespoke event spaces – and a unique indoor Parisian street garden, with room for 250 guests for special events. High-end food experience Café en Seine offers an extensive food menu which caters for a range of tastes and occasionsRenowned for its five-star service, and described as Dublin’s first ‘super pub’, Café en Seine offers an extensive food menu which caters for a range of tastes and occasions. Head Chef Stephen Gibson and his team provide simple, fun dishes, bursting with seasonal flavours, designed for sharing. It’s a high-end food experience in a casual dining atmosphere. Unsurprisingly, the team at Café en Seine are also experts when it comes to drinks. The cocktail menu has been specially curated by the team behind Crucible, London to ‘enhance specific moments and experiences within the venue, from the physical surroundings to the music and the service, making each drink memorable’. The Irish Times says Café en Seine has “been transformed into a sleek, opulent space set over three storeys, in a style redolent of the grandest Parisian brasserie.” It’s a large space, 1,544 sq. m in area, with the capacity for approximately 1300 people at a time. Intelligent video monitoring solution An intelligent video monitoring solution was required in order to protect this innovative new dining experienceA project like this is valuable and worth securing. An intelligent video monitoring solution was required in order to protect this innovative new dining experience. To this end, network video security experts Create Security Solutions were called in, and system designers Mark Woods & Niall McDonnell set about devising a system which would address Café en Seine’s specific needs. Woods, who is Create’s Managing Director, said the system had to be able to deliver a wide variety of results, whilst also blending into the art deco aesthetic of Café en Seine’s redesign. It was required to be able monitor the venue’s till areas, and to record any customer and staff health and safety issues, as well as the conventional function of after-hours surveillance for break-ins or theft. “At the same time,” Woods explains, “the whole of the network design, the topology, cable lengths and routes, the network video recorder and camera settings needed to minimise the impact on the network’s bandwidth as much as possible.” Reducing bandwidth load The solution Create devised was based on network topology using Hikvision H265+ encoding technology, to reduce bandwidth loads. Hikvision’s H.265+ is an optimised encoding technology based on the standard H.265/HEVC compression format. H.265+ video quality is almost equivalent to H.265, but uses far less transmission bandwidth and thus also extends video storage recording capacity. H.265+ video quality is almost equivalent to H.265, but uses far less transmission bandwidth and thus also extends video storage recording capacityThe other crucial factor was ‘plenty of time’. Time was important, because the system had to be installed simultaneous with all the redevelopment work which was taking place to the premises. “We had to stay on the same page as all the other workers on the site,” Woods said. “Obviously there are elements of a system like this that can only be installed at the appropriate moment, when contractors and decorators have reached the point that we can put our kit into place. “So we needed to keep an eye on their work, and follow-up as they progressed. It meant that we were assembling the system piece by piece – but those pieces weren’t necessarily in sequence, as different contractors worked on different aspects of the premises concurrently.” Ensuring optimum positioning of cameras As well as dealing with that complexity, Create needed to make sure that they addressed both the aesthetic and practical requirements of the system’s installation. The challenge we had was to ensure we positioned the cameras in the optimum place to get the best image" “We had to ensure that all 127 cameras we installed would blend into the interior, that they’d look unobtrusive and be able to see everything we needed them to,” Woods says. “The challenge we had was to ensure we positioned the cameras in the optimum place to get the best image, while also making certain nothing would encroach on the camera’s field of view. “That included speakers, trees, and chandeliers and other lights. Café en Seine’s pretty generously decorated, from the floor to the high ceilings, so this was a fairly complicated part of the process itself.” Installation of network mini domes Create’s Alex Koltunov was lead engineer on the project, and he oversaw the installation of the Hikvision kit. This included the aforementioned 127 cameras, all discreet network mini domes which blend into and complement the interior design of Café en Seine. The cameras record to four 32-channel network video recorders, sited in a comms room three floors above the diners. In the manager’s office is a 32-inch monitor. Using a mouse and switcher, all 127 cameras can be easily and conveniently viewed from here. The image quality is extremely high, the best they’ve seen, and the ease of use and customer friendly software is a fantastic plus"“We wanted to ensure that there was a minimum of equipment in the manager’s office, but that full control of the system was still possible,” Woods explains. “It’s an efficient use of the space, without CCTV control equipment dominating the room. Because of this and the system itself, the customer’s really happy with the installation. The image quality is extremely high, the best they’ve seen, and the ease of use and customer friendly software is a fantastic plus.” High-quality and user-friendly system David Murray, Café en Seine General Manager, confirms the sentiment and satisfaction. “We are extremely happy with the new CCTV system from Create Security Solutions,” he says. “Create have exceeded their remit in providing a high quality, aesthetically pleasing system. We asked that our new CCTV system blend with the new fit out and that has been achieved by Create. “All areas of our premises are covered by CCTV. We could not ask for better-quality images, and the system is extremely user friendly. From the start of this project, Create have worked with us to overcome some challenges with lighting and placement of cameras, and the results speak for themselves.”
One of the world’s most famous hotel-chains, DoubleTree by Hilton, part of Hilton Worldwide, has selected a high-performance fire system from Advanced Fire Systems Inc. at their eight-storey, 366 room hotel in Boston, Massachusetts. The challenge was to replace an existing system, integrate speakers to all guest rooms and ensure that all audio messages and strobes were fully synchronised across the hotel, in the event of a fire situation, without the need for costly re-wiring. Advanced audio system The Axis AX system was the preferred choice of the client too thanks to its voice communication system, coupled with PerfectSync" An Advanced audio system was specified by the stylish, four-star, DoubleTree by Hilton Boston North Shore as it met regulatory requirements for the low frequency 520 Hz warning tones necessary for the sleeping areas of the hotel and its award-winning emergency communications system, PerfectSync, synchronised tones and digital messages to ensure compliance with local codes. Christopher Whitmarsh, President at Hayden Systems, Inc., commented: “I was confident that the Advanced equipment could meet the application requirements based on my knowledge and experience with the equipment. In this case, the Axis AX system was the preferred choice of the client too thanks to its voice communication system, coupled with PerfectSync, ensuring the hotel adhered to strict guidelines. The system integrated seamlessly into the fabric of the building and provided the client with a solution that met their needs as well as satisfying the rigorous demands of the local fire authority.” PerfectSync emergency communications system PerfectSync automatically synchronises audio, voice and strobe signals across Advanced’s Axis AX fire alarm networks dynamically, as conditions change. Synchronisation of audio and visual signals across multiple notification zones, floors & areas, prevents confusion in an emergency situation and aids in meeting intelligibility standards. Using high performance, distributed, digital amplifiers that come standard with an integral backup amplifier and power source, should a fire spread to an adjacent floor or area, audio and visual indicators come on immediately, and the audio messages will quickly synchronise with any identical audio message on the system. Advanced’s Axis AX fire alarm system Advanced’s Axis AX system has been designed to offer enhanced power and performance in a user-friendly format Advanced’s Axis AX system has been designed to offer enhanced power and performance in a user-friendly format, offering a vast range of configurations, control and interface options all with simple set-up and operation. The Axis AX systems includes easily networked panels, audio panels and command centers, DynamixSmoke smoke control and a huge range of peripherals, devices and interfaces that make it ideal to suit almost any fire and life safety application. Advanced fire systems Mike Troiano, President and CEO of Advanced in the USA, said: “Advanced fire systems are specified in some of the most famous and prestigious hotels across the world and it was a pleasure to work with our customer Hayden Systems, Inc. to provide a system that will meet the rigorous standards required and ensure that the DoubleTree by Hilton’s staff and guests alike are safeguarded.” “PerfectSync insures synchronisation of audio, paging and strobe signals without the need for special wiring or programming, it’s all done automatically by the Axis AX system. Since its introduction in 2014, Award Winning PerfectSync has built a solid reputation with engineering firms and fire authorities alike for its ability to deliver superior performance. The end result is a technologically advanced, easy to use audio and visual communications system that improves life safety for all of the occupants of a building in an emergency situation.”
One of Fortaleza's largest hotels, the Gran Marquise Hotel, which hosts thousands of people each year and holds hundreds of events, has reinvented itself and converted analog technology to IP surveillance. Upon project completion, it is expected that the Gran Marquise will have 250 VIVOTEK network cameras installed, integrated and linked with all other hotel devices under Genetec’s cloud-based video-surveillance-as-a-service (VSaaS) solution, Stratocast. About Gran Marquise The Gran Marquise is a five-star hotel of 18 thousand square meters located on the seafront of Fortaleza (Ceará). With a 23 year history, the hotel has a large infrastructure of 230 apartments ranging in size from 29 to 131 square meters, two presidential suites and 21 floors in total, of which 14 are dedicated to guest rooms 7 are retained for events, recreation and administration. The Gran Marquise realised that its security system needed to be renewed It is one of the most in-demand destinations among national and international authorities, artists and athletes, such as Bill Clinton, former president of the United States, Vladimir Putin, current president of Russia, singer Paul McCartney, rapper Snoop Dogg, as well as the fighters of the Ultimate Fighting Championship. In addition, the Gran Marquise was the first hotel in Brazil to achieve the ISO 22000, certificate that ensures adherence to extremely high standards of food quality and safety. Unified security and operations The Gran Marquise realised that its security system needed to be renewed. The hotel had 500 analog cameras and 22 digital video recorders installed – an extensive system, but one which only provided low-quality images and demanded heavy workload when it was necessary to locate and retrieve footage of a recorded event. "We looked at the hotel and realised that we had good internet, excellent rooms, perfect service, but if a customer asked for footage from security cameras, the only thing we could offer were noisy images," said Jussieudo Gomes, Security and Information Technology Division chief of the Hotel Grand Marquise Fortaleza. To solve this dilemma and improve the management and security of the hotel, a plan was formulated to develop a pilot project with VIVOTEK – a global provider of network cameras, PoE switches, and network video recorders, and Genetec, a global provider of IP surveillance software, access control and license plate recognition solutions. Installing VIVOTEK network cameras Divided into four stages, the goal of the project was to enable the total unification of management, security, marketing and commercial operations Divided into four stages, the goal of the project was to enable the total unification of management, security, marketing and commercial operations. In the first phase, 250 analogue cameras were replaced by a mere 48 VIVOTEK network cameras. Also installed was the Genetec Stratocast software, a cloud-based video recorder tool that eliminates the need for any local server, making it possible to monitor and share images with fully encrypted data. Two models of network cameras were installed throughout the hotel: one is the IB8369A, a 2-megapixel camera capable of capturing high quality video, with IR illuminators effective up to 30 meters for superior image quality throughout the day and night. The camera also features Smart Stream II technology, which optimises image quality for the most important regions in any scene; in doing so it can reduce network bandwidth consumption and storage requirements by up to 50%. The other camera installed was the small-scale, but big-featured FD8166, an ultra-mini fixed dome network camera with a tiny diameter of only 90mm. Genetec Security Center solution "Because of the ‘L’ shaped layout of the hotel, we previously had five analog cameras installed on each floor: two in the corridor, because the distance from one side to the other was too long to be monitored by a single analog camera; one in front of the elevator; another covering the 'L' and one more covering the maid’s service area. "Now, each floor has only three cameras: one camera that serves the 'L' and the elevator; another that serves the corridor and one more observing the service area. At the reception area, the same thing happens, we put a different camera on the ceiling, and with just that solution we managed to cover the lobby, the bar, a part of the reception and the stairs of the restaurant, "explained Gomes. The Genetec Security Center solution was implemented for the internal parts of the hotel In the second phase, the Genetec Security Center solution was implemented for the internal parts of the hotel. With this platform, Gran Marquise can unify operations by combining all IP surveillance systems into one interface. Now all access control and video surveillance are connected to, and accessible through, the cloud. Unified access control and fire security The third and fourth stages are still in progress. The goal is to install 250 network cameras in total and unify the security system with access controls and the fire alarm system. In addition, the KiwiVision analytical software was also installed, a system which counts people automatically through cameras and 3D sensors and detects objects added or removed from a scene. This way it is possible to automatically detect if a dangerous object has left behind or if something has been stolen from a particular area. "The new security system has come to improve the image quality of surveillance, the layout of the hotel and the promptness of response to the customer. In the past, if we needed an image we had to expend great effort in searching whole files and spend hours watching videos to be able to select and retrieve the relevant event - not to mention the impact power failures, and malfunctions issues in power supplies, recorders and hard disk drives. ", said Gomes. Video security integration The new IP surveillance infrastructure has already proven effective during a wedding held at the hotel The new IP surveillance infrastructure has already proven effective during a wedding held at the hotel. The bride had been in the spa area enjoying the luxurious Day of the Bride service. However, when she went to dress up for the ceremony, she did not find the jewelry she had prepared for the wedding. Security staffs were triggered to investigate the occurrence. “Through descriptions of the bag that carried the jewelry and the time when the bride last saw it, we were able to locate the footage though the synergy of VIVOTEK’s camera and the Genetec system, and then proceed to point of precise relevance in the video. We noticed that the bride carried the purse into the car, but on exiting the car she was no longer carrying it. When we showed her the pictures, she went to the car and the purse was there. If it wasn’t for the new IP surveillance solution, we would not have been able to ascertain what had happened, the bride would remember and find the jewelry only after the ceremony, and her day would have been ruined. This entire investigation process, finding the images and resolve the case, took only 15 minutes, but saved a very important day" said the security chief. Genetec public-private partnership The Hotel Gran Marquise’s new security system is part of Genetec's private-public sharing initiative The Hotel Gran Marquise’s new security system is part of Genetec's private-public sharing initiative, which enables the sharing of certain cloud-recorded images with police forces. The Military Police, the Ceará State Government and the ABIH (Brazilian Hotels Industry Association in Ceará) are partners in this project along with the hotel. The purpose of this private-public partnership is that, with the monitoring carried out by private companies, the public sector can achieve a more effective action, speedily curbing the action of criminals in monitored places. The private-public partnership is founded on the belief that such sharing of private company surveillance with the public sector will enable a more expedient and effective curbing of criminal activity in such monitored areas. In this way, it is possible to expand monitored areas and reduce crime without direct public sector investment. Recorded images are transmitted in real time to the police, and a two-way relationship benefits both sectors. "The goal of projects with public-private partnerships is prevention. It is possible to increase public safety with little investment from the private sector," explained Country Manager of Genetec Brazil, Denis André Côté. With such initiatives, we are beginning to see the benefits of advances in total surveillance systems expand beyond those companies who take the initiative to invest in them and begin to serve the broader public.
Pivot3, the hyperconverged infrastructure performance and technology provider, announced Caesars Entertainment EMEA has deployed Pivot3 HCI to ensure robust protection of critical video surveillance data and to future-proof its IT infrastructure to support a wider range of workloads. Support multiple mission-critical workloads Pivot3 unifies storage, compute and virtualisation resources into a powerful, easy-to-deploy solution that reduces cost, IT complexity and organisational risk. With Pivot3, Caesars’ can now support multiple mission-critical workloads, including video surveillance, on a single high-performance and cost-effective infrastructure platform. “We selected Pivot3 because we have complete confidence that its highly-resilient HCI technology will protect our video data,” said Charles Rayer, IT director, Caesars Entertainment EMEA. “In today’s sophisticated gaming environment, it’s critical that video data is protected, always available and easily accessible at any time, from any device or location. Pivot3 supports our broader roadmap initiatives with the opportunity to expand hyperconverged to our datacenter and enterprise computing applications, which helps future-proof our investment and drive additional value across our organisation.” In addition to Pivot3, Caesars EMEA is deploying Milestone video management software (VMS) across its 14 sites Video surveillance & management solutions Caesars Entertainment is one of the most established and innovative brands in the global gaming industry. Its EMEA division has a diverse portfolio of gaming, entertainment, restaurants and bars at locations throughout the United Kingdom, South Africa and Egypt. The organisation relies on highly-integrated video surveillance solutions to capture the data that drives business intelligence and ensures compliance and continuous operations. The addition of Pivot3 to its ecosystem helps protect against system failures, operational interruptions and lost revenues, which cannot be tolerated in strict regulatory environments such as gaming. Milestone video management software In addition to Pivot3, Caesars EMEA is deploying Milestone video management software (VMS) across its 14 sites in the region. Pivot3’s interoperability and ease of integration with Milestone stems from its ability to consolidate VMS hosting, security applications and associated data, and all client workstations into one centralised platform. Caesars EMEA’s individual sites incorporate 75 to more than 200 video surveillance cameras. “HCI is the ideal platform for mission-critical applications, like video surveillance, that require the highest degree of protection, resiliency and availability,” said Brandon Reich, video surveillance practice leader, Pivot3. “Pivot3 is designed to handle the rigors of enterprise IT environments with the fastest, simplest and smartest HCI available, and we’re excited to support Caesars’ video data protection needs as well as their infrastructure growth going forward.”
With about 5,000 visitors circulating through its facilities every day, the Hard Rock Hotel in Riviera Maya needed to strengthen its video surveillance system. The Hard Rock Hotel in Riviera Maya receives celebrities from all over the world, including couples celebrating anniversaries and families enjoying their vacation. The property covers 37 hectares and can host up to 3,800 guests in its 1,264 bedrooms. Additionally, several events are held at the hotel, from concerts to private celebrations, making the hotel a very crowded place. 5,000 visitors circulating through its facilities every day, the Hard Rock Hotel in Riviera Maya needed to strengthen its video surveillance Outdated security system During those busy periods, the amount of people walking through the hotel really underlined the fact that the old security system was unable to monitor certain areas of the property, as there were only 16 cameras installed. Out of those 16 cameras, only 12 worked properly, which diminished this luxury property’s capacity to react to any incident captured by its outdated security system. With such large amounts of people walking through the hotel, ensuring effective and comprehensive security surveillance monitoring was becoming a big issue, one that needed to be resolved. For that reason, three years ago the hotel decided to invest in better security, so that its guests would not just feel comfortable, but also safe, especially those visitors arriving with expensive goods or with privacy requirements. In the analysis of the property, Julio Herrera López (security manager at the Hard Rock Hotel, Riviera Maya), along with his team, evaluated the security conditions at the hotel and invited integrators to propose solutions. Out of the proposals submitted, equipment from Hikvision was chosen because the system fitted the parameters of the hotel’s project perfectly. Another factor in favor of the world’s leading supplier in video surveillance and security solutions was their favorable warranty terms. Out of the proposals submitted, equipment from Hikvision was chosen Installation process The installation process of the new security system was developed in phases. In the first stage, 89 Hikvision cameras were mounted. Later, 30 additional units were installed and currently, the hotel has 324 EXIR Series IP cameras, two DS-9664NI-I8 NVRs and two DS-96256NI-F16 NVRs, and one 4-channel video wall. With the new Hikvision surveillance system now installed, the hotel can effectively monitor common areas, entrances, sectors with high flow of personnel and areas dedicated to hosting events, as well as external hotel areas. With the support of the new cameras it has been possible to protect 349 invaluable objects, including the ‘Memorabilia’ collection displaying celebrities’ items. These items include a guitar and a jacket from Elvis Presley, drums from Aerosmith and Matchbox Twenty, guitars from The Police and Bon Jovi (who starred in the inaugural concert at the hotel), and articles from Black Sabbath and the Rolling Stones. In the first stage, 89 Hikvision cameras were mounted Guest satisfaction Some guests have also expressed their satisfaction about the fact that thanks to the coverage of the security cameras, the hotel has the capability to avoid losses of guests’ belongings. “The challenge was to implement a system with the most up to date security technology,” says Gilberto Rocha, Operations Manager at Opcom, the systems integrator in charge of the project. “We installed a 10Km optical fiber trunk network for optimum video fidelity, which makes this project the first of its kind to use such an amount of Hikvision only IP cameras. Video surveillance system “Thanks to this video surveillance system we can be aware of any event happening at the hotel, so for example, we can provide timely first aid when required, or keep an eye on children and our hotel staff to make sure they are safe. Similarly, we can react to any disturbance in our premises. The new security system has remarkably improved security at the hotel and we are now also able to record evidence of any situations or accidents that occur,” says Herrera López. With this camera solution, the hotel’s 106 strong security team is able to monitor 2,300 hotel staff and 3,800 guests that occupy the hotel on a normal day, and if is necessary, up to 4,500 visitors during special events, such as concerts. With this camera solution, the hotel’s 106 strong security team is able to monitor 2,300 hotel staff Hikvision equipment According to Herrera López, “Hikvision has worked hand in hand with the hotel from the very moment the installation of the system began. Engineers from the company traveled to Mexico to supervise the operation of the security system. At the same time, integrator Opcom were prompt to provide any assistance required by the hotel.” The Hard Rock Hotel, Riviera Maya is so satisfied with the performance of the new system, that Hikvision equipment has been chosen for the security system for the Wood Ward Campsite, which is due to open soon, as well as for the Único Hotel. This establishment is currently under construction and located less than 15km from Tulum, in Kantenah beach (Riviera Maya). Following the parameters of the video surveillance system and monitoring model deployed at the Hard Rock Hotel, Riviera Maya, 164 cameras will be installed at the Único Hotel.
Round table discussion
Meeting a customer’s expectations is a key component of success for any business, including the physical security market. However, understanding customers’ expectations is a big challenge, which is made even more difficult because those expectations are a moving target. We asked this week’s Expert Panel Roundtable: How are customer expectations changing in the physical security market? Their wide-ranging answers highlight elements from technology expectations to adaptability to change.
We asked this week’s Expert Panel: What are the limitations on where video cameras can be placed because of privacy? With hundreds of new cameras installed every day, the likelihood increases exponentially that a camera will be placed in a location where it violates privacy. In fact, threats to privacy are often among the largest objections when video surveillance is proposed, whether in a public area or in the workplace. Allaying fears about undermining privacy is a basic requirement to make such systems acceptable to the public. It’s a touchy subject, but one our Expert Panel is willing to address.
The evolution of IP video has placed a lot of attention on the resolution of video, as measured in the growing number of pixels in a frame. But another variable, receiving less attention, is the number of frames captured per minute (fps). We inherited the idea of “full-frame-rate” video from the analogue world, but increasing numbers of pixels (and more data!) have sometimes led to use of slower frame rates. We asked our Expert Panel: What is the value of “full-frame-rate” video? Absent specific compliance requirements, what might suffice as an acceptable frame rate (i.e., less than 30 frames per second [NTSC] or 25 frames per second [PAL])?