Security companies provide a type of service that tends to go unnoticed except when it’s missed. Businesses, banks, stores, event organisers and VIPs are their main clients. Their demand is increasing, mostly due to the expansion that Southern California has experienced in the latest years. Small cities and towns are increasingly growing every day, mostly due to internal migration and the high prices of rent in Los Angeles County. Veteran Los Angeles security company HillQuest Security kn...
The new DC-C4212RX 2MP micro dome camera is the latest addition to the DirectIP line up from IDIS, which is South Korea’s in-country manufacturer of surveillance technology. The compact design of the DC-C4212RX makes it the best choice for understated, less noticeable installation. The neat aesthetics are ideal for applications where there is a need for unobtrusive surveillance but where comprehensive, high-performance video capture is paramount. Measuring only 86 mm x 58 mm and weighing...
Maxxess will be at Intersec 2019 showcasing its latest advances in corporate risk reduction, improved people management and smarter hospitality access solutions - including new releases in its popular eFusion and Ambit solutions. eFusion security management The latest version of the VisitorPoint module within the eFusion security management platform will be showcased, offering a host of new streamlined functions for efficient people and visitor management. Harnessing current advances in cloud...
Hikvision’s PanoVu products are essential components of solutions in retail, hospitality, transportation and education Hikvision USA Inc., global supplier of security equipment and solutions, will provide training and demos of its multi-sensor camera technology at ISC East 2018, slated to take place at the Jacob Javits Center in New York City on Nov. 14 and 15. Product showcase and training session Hikvision will exhibit from Booth 324 on the show floor on both the days. In addition to...
Global Gaming Expo (G2E) Asia, the marketplace for the Asian gaming and entertainment industry, officially came to a conclusion at The Venetian Macao. The Expo’s 12th edition was its largest to date, boasting a 33,000 square meters of show floor and a globally renowned showcase of more than 220 exhibitors with cutting-edge products, services and technologies. It additionally hosted 16,358 local and international trade visitors, at an annual increase of 17.2 percent. Josephine Lee, Chief O...
Oncam, global provider of 360-degree video capture and business intelligence technology, has announced the availability of the Evolution 180 outdoor model to its 180-degree camera portfolio, adding to the indoor version introduced earlier this year. The technology builds upon the experience and heritage of the company's 360-degree video and intelligence solutions to meet the needs of customers in a variety of markets that require an outdoor-ready wall-mounted camera with Panoramic+ views from a...
March Networks, a global provider of intelligent video solutions, is pleased to introduce its new CA2 Series HD analogue cameras. A complement to the company’s 8724 V Tribrid NVR and HD analogue offering, the cameras enable organisations to capture sharp 1080p video over existing coaxial cable without the cost and disruption typically required to upgrade to Cat5/6. They also come with multiple mounts, including an innovative drop ceiling mount that cuts installation times by 50% or more. The CA2 cameras are the newest component of our HD analog solution" CA2 Series low-light cameras Incorporating infrared micro-LEDs for illumination in total darkness, and Wide Dynamic Range to eliminate shadows and saturation in bright and low-light environments, the CA2 Series cameras provide high-quality image capture in all lighting conditions. In addition, the cameras are enclosed in a vandal-resistant, IP66-rated aluminum housing, making them ideal for both indoor and outdoor applications. “The CA2 cameras are the newest component of our HD analogue solution, which enables organisations to capture HD analogue, IP and standard analogue video on a single recording platform, and to choose how many channels are dedicated to each camera type,” said Dan Cremins, March Networks’ Global Product Management Leader. “They are an attractive option for small banks, convenience stores, quick service restaurants, and other applications where the time and cost required to undertake a costly ‘rip and replace’ of existing analogue cabling can be prohibitive.” 8724 V Tribrid NVR Part of March Networks’ recently launched HD analogue solution and cloud-based Searchlight for QSR service for quick service and fast casual restaurants, the CA2 Series cameras work with the company’s 8724 V Tribrid NVR and are managed with powerful March Networks Command video management software. The 8724 V supports most third-party HD analog cameras and all three of the most common HD analog technologies The 8724 V recorder’s innovative design uses analog power and Power over Ethernet (PoE) modules to support a variety of HD analog, IP and standard analogue video configurations, up to a maximum of 24 channels. For example, an 8724 V recorder can be deployed to capture HD video from 8 CA2 Series cameras and 16 IP cameras in one location, while a second 8724 V could capture video from 8 IP cameras and 8 CA2 Series cameras at another location. All camera licensing is included regardless of the configuration, making the solution even more cost-effective. Complete intelligent video solutions In addition, the 8724 V supports most third-party HD analogue cameras and all three of the most common HD analogue technologies – HD-CVI (composite video interface), HD-TVI (transport video interface) and AHD (analog high definition). Uniquely, the recorder is wall-mounted to save space, and incorporates a front-lock enclosure for added security. March Networks will demonstrate its new CA2 Series HD analogue cameras and 8724 V Tribrid NVR as part of its complete intelligent video solutions in Booth 26047 at the ISC West Conference & Exposition, April 11-13, 2018 in Las Vegas, NV.
The annual trade fair for the security industry, Secutech 2018, will once again be held at the Taipei Nangang Exhibition Center in Taiwan from 25 – 27 April 2018. Moving beyond traditional security devices and solutions, this edition will cover the most advanced security and safety, IoT, artificial intelligence, big data, intelligent video analytics and smart identity technologies from over 400 exhibitors from 15 countries and regions. These companies will be grouped into seven intelligent solutions pavilions showcasing their most in-demand applications for the growing vertical market sectors. This includes: Smart street lighting, safe city and intelligent transportation, smart retail, smart factory, intelligent healthcare, smart living and smart disaster prevention. AI and IoT-based surveillance Held in conjunction with the exhibition are a number of activities to invigorate the industry’s connection with the market and immersive technologies. One of the major highlights is the Security + AI Forum. As suggested by the name, the forum will focus on how AI drives the transformation of the security industry. The two-day forum will break into individual sections addressing different security and AI applications, and AIoT technology (key components).The two-day forum will break into individual sections addressing different security and AI applications, and AIoT technology There will also be a Key Components Pavilion and a business matching session scheduled during the forum to enhance interaction between the experts and users in the related fields. Meanwhile, a new Software Innovation Zone will feature various recognition systems such as 2D and 3D image recognition, facial recognition, licence plate recognition, deep learning, machine vision and other powerful solutions for the industrial, agricultural, healthcare and business management sectors. Smart home to secure living The advancement of smart home devices has quickly evolved to match with the growing desire for smarter living. As an international smart home business sourcing platform, the concurrent SMAhome Expo 2018 will provide solutions for a better and efficient smart home living through five main applications: Smart Home, Telecare, Smart Office, Staff-less Shop and Smart Hotel. Visitors can also learn more about the latest technologies for smart house, safe house and comfort house in the Scenario Demo Area and from the SMAhome Premier Product Awards demo area. Industry experts will be present to explain the integration of smart home devices with Amazon Alexa, Apple Homekit, and Google Assistant.The International Fire & Safety Expo will demonstrate IoT, big data, cloud, and integrating smart applications for fire safety, disaster prevention, and rescue Integrated fire safety Another concurrent event is the 17th edition of the International Fire & Safety Expo, which will demonstrate IoT, big data, cloud, and integrating smart applications for fire safety, disaster prevention, and rescue. The Asia Pacific Smart Disaster Prevention Summit will be held during the event to provide insights in intelligent applications, disaster prevention and fire protection within the region. Secutech, organised by Messe Frankfurt New Era Business Media Ltd, is a platform that provides optimum opportunities for gaining a foothold in dynamic growth markets all over the world. Presently Messe Frankfurt organises events in Europe, Asia, the Middle East and South America.
March Networks, a global provider of intelligent IP video solutions and EZUniverse, a provider of cloud-based retail data analytics, announces a strategic partnership and the launch of a new cloud-based video and retail data analytics service for the quick service restaurant (QSR) and fast casual market. March Networks Searchlight March Networks Searchlight for QSR powered by 360iQ combines March Networks’ industry-leading enterprise video solutions with 360iQ, the cloud-based data analytics solution from EZUniverse. It provides franchise owners and managers with valuable business insights into sales and productivity numbers, best-selling products, labour reports and other operational data in real-time using customisable dashboard reports on either a secure, intuitive mobile app or a browser-based software client. The service also provides loss prevention reports with fully integrated point-of-sale (POS) transaction data and high-definition video, as well as live and recorded surveillance video views. Franchise owners can also subscribe to remote store audits performed by a team of trained experts in the area of loss prevention, store operations and compliance. March Networks will deliver Searchlight for QSR working with a network of certified solution partners who will perform installation and support services. “With an estimated 250,000 plus QSR and fast casual locations in the U.S., we view this market as a high growth segment,” said Peter Strom, President and CEO, March Networks. “The 360iQ solution stood out as clearly best-in-class based on its proven value to QSR retailers, exceptional user experience and scalability. When combined with our leading enterprise video solution, we are confident that we have a very competitive service offering and we look forward to working with EZUniverse to continue developing innovative business solutions.” Growth and expansion In addition to the partnership, Peter Strom and Jeffrey Liu, Chairman of Infinova, have joined the Board of EZUniverse to help oversee its growth and expansion plans. "We look forward to working with the March Networks team to build a leadership position in the global QSR space" “EZUniverse has always been on the frontline of technology and product innovation, and we are thrilled that 360iQ has been recognised by a global player like March Networks. We look forward to working with the March Networks team to build a leadership position in the global QSR space. With this partnership, we are receiving significant interest from many of the international brands, and now the product will have both a powerful worldwide presence and a sizeable salesforce to commandeer the market,” said Leszek James, Chairman and CEO of EZUniverse. Developed specifically for the QSR sector, the Searchlight service powered by 360iQ addresses common barriers that can make it difficult for owners to adopt valuable business intelligence tools. Both the Searchlight for QSR mobile app and software client are extremely intuitive, enabling new employees to learn the tools quickly and use them more effectively – a critical requirement in an industry with a staff turnover rate of more than 70% (National Restaurant Association, 2016). The service also eliminates upfront capital costs in favour of an affordable monthly fee that includes the industry’s most reliable video recording platform.
G2E Asia 2017, the marketplace for the Asian gaming industry, held in Macau from May 16 to May 18, was the largest edition in the show’s history. Marking another year of setting new records across several key areas: The show spanned 28,000 sqm of exhibition space – 27% increase over last year; The total number of visitors increased 28% over last year – with close to 14,000 in attendance; and The attendees included over 1,650 VIPs and top-quality buyers, producing a remarkable growth of 75% from 2016. "Despite the gaming industry in Macau’s tumultuous global and economic factors, we continue to see the evolution of gaming in Asia, with Macau as the ultimate regional hub,” said Josephine Lee, Chief Operating Officer of Reed Exhibitions Greater China. “G2E Asia set new records this year in the number of visitors attending, exhibition space and diversity of international representation at the event. These factors all benefit G2E and the Asian gaming industry as a whole.” Product Hot Hits Product Hot Hits, a newly introduced feature at G2E Asia 2017, was particularly successful at the show. Hot Hit boards were installed in conspicuous spaces around the halls to display the top ten products that were scanned the most by visitors through the show’s mobile app. The exciting visuals and product highlights generated additional buzz across the show floor. Winning product The product with the highest number of scans at G2E Asia 2017 was Mobile Gaming White Label Solution by GWIN. J.W., Manager of GWIN Group said, “What a simple but impactful innovation by G2E Asia. We’re honoured to be crowned as the inaugural G2E Asia Product Hot Hits champion. This has helped us increase the exposure of our brand, and the number of incoming orders has also increased tremendously. GWIN is grateful for this recognition of our hard work. We will continue to strive to launch more innovative features into our products for operators to expand their iGaming business territory. And of course, we are already looking ahead to G2E Asia 2018.” G2E Asia 2018 will take place from May 15 – 17, 2018 at The Venetian Macao, Macau SAR, while G2E Las Vegas will be running from October 3-5, 2017, at Sands Expo Center, Las Vegas.
Customers can now create a backup video archive to protect valuable video data and ensure ongoing resiliency Arteco, a provider of video event management solutions, will unveil advancements to its video event management portfolio at the upcoming ISC West 2017 conference.The Arteco video surveillance solutions portfolio delivers a wide variety of functionalities that help stakeholders gain new levels of awareness within their security and business infrastructures. The company has expanded its focus to provide customised systems that fit the requirements of specific vertical applications, such as retail, logistics, Smart City, critical infrastructure, and campus. Enhancements include advanced storage options, bandwidth reduction for live and recorded video, support for ONVIF Audio Out, POS and marketing platforms. Arteco Point-of-Sale integration With the ability to integrate POS into the Arteco VEMS platform, retailers can improve the investigation of suspicious register transactions. To quickly identify fraudulent transactions, operators can search the transaction history by querying predefined criteria and view the video tied to these events. The integration of video and transaction data enables retailers to be more proactive with loss prevention and theft reduction. Arteco Marketing Platform A unique and innovative web-based tool, the Arteco Marketing Platform provides users in retail stores, restaurants, hotels and more with increased insight into transaction history, buying trends and conversion rates. The solution supports intelligence gathering from a single location to hundreds of stores, providing a comprehensive view of marketing efforts across an organisation’s infrastructure. People counting, heat mapping, biometrics and other advanced video analytics help users identify key data points, manage resources, and optimise marketing campaigns to increase revenue. Auxillary storage Customers can now create a backup video archive to protect valuable video data and ensure ongoing resiliency. The Arteco auxiliary archive allows continued access to recorded video, even if the main server is offline. Users can also backup recorded video on a local network or cloud-based storage for further redundancy. “Arteco continues to enhance to its products to enable end users to gain the most important information from its video data” Substream LiveSubstream Live reduces impact on CPUs when viewing a large number of camera feeds. With this feature, stakeholders view high-quality live video within Arteco VEMS even when bandwidth is low. Furthermore, operators can watch more camera views simultaneously. When recording, Substream allows organisations to store high quantities of recorded video, reducing impact on the network. ONVIF Audio Out Organisations can increase proactive risk mitigation while enhancing situational awareness through Arteco’s support for ONVIF Audio Out. Operators within a central command centre can communicate with security personnel, employees, or visitors at another location via two-way audio communication. Arteco LPR Server Arteco delivers greater freedom of choice with its LPR Server, which allows organisations to use standard IP cameras instead of dedicated License Plate Recognition (LPR) cameras. Identifying critical video is streamlined with detailed layouts and maps, as well as metadata of the plate in each event. Addressing real-world challenges “Arteco continues to enhance to its products to enable end users to gain the most important information from its video data,” said Steve Birkmeier, Vice President, Sales and Business Development, Arteco. “We are dedicated to helping organisations deploy solutions that fit their unique environments. These products are also designed to address the real-world challenges that organisations face on a daily basis.” Companies across the globe gain significant benefits from Arteco video event management solutions. Customers including USS Iowa, Campbell University and Lexus report streamlined integration, shortened tactical response times and stronger operational efficiencies. To learn how Arteco can help elevate a security program, schedule a meeting with them at ISC West 2017 (booth 4097).
Guests were given the opportunity to test analytic solutions like ANPR, people counting, and heat-mapping Hanwha Techwin recently held an open day at its new European headquarters in Chertsey to officially mark the opening of its Wisenet showroom.Wisenet X camera seriesDistributors, installers, systems integrators from across the UK, many of whom were accompanied by end-user clients, accepted an invitation to see Hanwha Techwin’s new demonstration and training facilities. This provided them with the opportunity to be among the first to have a close-up look at the new Wisenet X extreme performance cameras series, as well as the company’s premium 4K Wisenet P and feature rich Wisenet Q cameras.“We have simulated a control room environment within our new showroom facilities so that we can demonstrate many of the practical features built into our cameras,” said Chris Parry, Country Manager – UK & Ireland for Hanwha Techwin Europe. “With cameras installed throughout our self-contained building and overlooking our car park, we are able to show in real time the benefits that are achieved from the very latest advances in video surveillance technology.” Gyro digital image stabilisation Sitting at the control room consul, Hanwha Techwin guests were able to put a wide range of Wisenet cameras through their paces via spot monitors and a large video wall. This allowed them opportunity to test the usefulness of analytic solutions like ANPR, people counting and heat-mapping as well as privacy masking and advanced Gyro digital image stabilisation. “We have simulated a control room environment within our new showroom facilities so that we can demonstrate many of the practical features built into our cameras” Commenting on his visit to the new demonstration, Paul Miller, Director of systems integration specialist RJ Pro-Vue said: “I was very impressed and will certainly be taking advantage of the opportunity to bring my existing and potential customers to Chertsey so they can have hands-on demonstrations of the technology built into the Samsung Wisenet cameras and recording devices.”Nick Kalsi, Technology Consultant for Edwardian Hotels London, equally felt his time was well spent visiting the new showroom. “We are an existing satisfied user of Wisenet cameras and together with Mohamed Elsebahy, Group CCTV Manager for Edwardian Hotels London, I was particularly interested the detailed demonstration of the new Wisenet X cameras. We will certainly consider deploying these at one of our new hotels.”
The optical speed lane and turnstile sector of the security market has had a very busy 2017. Growth in commercial construction has provided more opportunity. Innovations in technology have given speed lane manufacturers an opportunity to deliver a better product. Orion sales increase and company growth Orion Entrance Control, Inc., had a great 2017 as sales increased and our company grew. We attribute our success to the unique approach we have taken since day one: providing customised products that offer customers more than a “one-size-fits-all” solution. We offer the line of turnstiles that you would expect from any reputable manufacturer in the marketplace, but we know that when dealing with lobby security or entrance control, one size definitely does not fit all. By providing various options to supplement our core line, we give our customers a solution that best suits their needs.The ability for security technologies and their manufacturers to work together is becoming increasingly more important to our customers One area that we will continue to build upon in the development of our products is in technology integrations. The ability for security technologies and their manufacturers to work together is becoming increasingly more important to our customers. The manufacturers that can future proof their products to allow the addition of new technologies and to protect a client’s investment from obsolescence will be the big winners in 2018 and beyond. Integration in entrance control Orion ECI’s products are built with technology and designs that have this vision for the future. For example, we work with the leaders in biometrics and Point of Sale (POS) solutions to integrate these systems into our entrance control products. Oftentimes, with just a wave of the hand or the right credential, approved users can enter with no hassle or even ring up a purchase. From a business standpoint, Orion ECI experienced a year of continued process improvement and design in 2017. We reached record sales revenues as we continued to receive orders from our existing enterprise clients and new customers. For 2018, we plan to add personnel in key growth areas. This will include additional inside and outside sales positions and product production and engineering roles.
Cultural and hospitality venues are attractive targets for terrorists due to their public accessibility Over the past 40 years there have been numerous attacks carried out against cultural and hospitality venues in the furtherance of religious, ideological, criminal or political beliefs. By default, cultural and hospitality venues are attractive targets for terrorists due to their public accessibility, the volumes of visitors and guests or because of what the venue represents; in short because they are ‘soft targets’.Examples of such attacks include the destruction of the Buddha’s of Bamiyan in Afghanistan by Mullah Omar, the 2015 attack on the Bardo museum in Tunis, the coordinated attacks in Mumbai through to the recent attack on a Berlin Christmas market where an articulated lorry was used as a weapon.So how can we protect these venues from terrorist attacks without making them a fortress or detracting from their main functionality?Understanding terrorist threatsWhen implementing protective strategies, the first thing I need to understand is what threats exist and what risks they pose to the organisation or individual being protected. In this case the threat source is terrorism. What is terrorism? There are many different definitions of terrorism but the one that I have used for over 30 years is: “The unlawful use, or threat of violence to achieve political or ideological aims.” This differs from organised crime which may use terror but is concerned with financial reward and gain. I define a terrorist as “Somebody who knowingly takes part in, supports or assists an act of terrorism.When implementing protective strategies, the first thing I need to understand is what threats exist and what risks they pose to the organisation" The next stage is understanding the ways in which the threats can impact the organisation and the risks that exist from known, or anticipated attack methodologies. Whilst the threat from traditional attack methods continue; car bombs, grenades, firearms etc., these are by no means the only threats that should be considered. The 9/11 attacks used aeroplanes, a boat was used against the US Cole and in 2016 a lorry was used to devastating effect to kill 86 and physically injure over 400 civilians during the Bastille Day celebrations in Nice, France.Introducing protective security measuresOnce understood, the risks and vulnerabilities that exist for each attack method can be assessed and categorised. This allows protective security measures to be introduced that reduce the likelihood or impact of any attack that takes place. For ease, I categorise the protective security measures in one of four ways: Physical measures Operational (procedural) measures Technical measures Educational measures These measures should be overarching and work collaboratively with each other to create defence in depth and increasing resilience and robustness. The idea being to provide a means of protecting assets and deterring, detecting and delaying attackers, whilst increasing response capabilities. Once understood, the risks and vulnerabilities that exist for each attack method can be assessed and categorised Museums, hotels, bars and restaurants are places where people go to for relaxation and pleasure. Therefore, the implementation of security measures must be carefully considered so that the organisation is still able to function without destroying or negatively impacting the customer experience. Understanding an organisation’s risk appetite and tolerance levels are almost as important as the security measures that are introduced to protect them.Physical security optionsPhysical security measures include barriers, fences, secure doors and windows. They can also include security personnel and the creation of stand-off and vehicle mitigation measures. CPTED methodologies and design practices are a great means of preventing certain attack types and creating better response capabilities. In some countries, security personnel can be armed, but not in all. During the 2017 New Year celebration attack at the Reina nightclub in Istanbul an armed police officer and 35,000 on duty police could not prevent the attack that resulted in 39 deaths.Although technical security measures may not deter or really delay terrorist attacks (unless used as part of a physical security measure) CCTV, search equipment and access control systems do provide an ability to identify pre-attack activity including surveillance and penetrative testing.Security education for staffAn organisation’s operational practices and procedures are a great protective security resource. Levels of alertness, introduction of surveillance detection programmes involvement of all staff in the security programme, correct search procedures and robust access control to reduce the target attractiveness of the venue.Security education can enable 100 people to be involved in a surveillance detection programme instead of just the security team Security education is often either forgotten or not considered by many as a fundamental security measure. Security education allows staff to understand the security measures that exist, why they exist, the actions they are to take and the part that they can play in protecting themselves, visitors and venues from attack. Security education can enable 100 people to be involved in a surveillance detection programme instead of just the security team and help staff understand suspicious activities and reporting practices. Security education helps deliver and maximise the effectiveness of each of the other security measures that are introduced. Proactive planningAn organisation has to be realistic in its approach to protection from acts of terrorism. The likelihood of preventing a terrorist attack is low, fact. Unless intelligence was available or surveillance detected the first a venue would know about it would be the attack itself. However, there is still an ability to make a significant impact in protecting visitors, staff, physical assets and reputation. These include: Proactive immediate response planning Establishing a recovery plan Providing welfare and medical support to victims. Indirect victims may include first responders, crisis and emergency management teams and families of direct and indirect victims I still find organisations and venues that do not have emergency or crisis management plans that are specific and fit for purpose. Not only is it critical that a plan exists but also that senior management know and understand the actions that they need to take. Plans should be exercised so that the operational, tactical and strategic elements are being tested and where vulnerabilities are identified steps are taken to reduce or mitigate them.Recovery planning is a vital part of your crisis management practices. Is there a fall-back location, can there be partial opening, what systems are operable and will they function off-site? The sooner an organisation or venue can normalise operations the speedier the recovery will be. The longer it takes to recover, the increased risks to an organisation’s operations, finance and reputation.Welfare and medical support is not just about those directly impacted by the terrorist attack it also includes the indirect victims; first responders, crisis and emergency management teams, families of direct and indirect victims. Consider counselling, establishing outreach programmes, town hall meetings and lessons learnt. Consider the welfare benefits of senior management visiting the scene, speaking with victims and being there to reopen the venue. Often it is not the physical effects that impact an organisation but the psychological effects and trauma suffered, often over many months or years by staff.It has to be remembered that governments spend billions of dollars on counter terrorist programs but they are not able to thwart all attacks Creating a security cultureTo conclude, the chances that your organisation or venue will become the victim of a terrorist attack are very slim and will normally depend on two factors; what you are doing and where you are doing it. It has to be remembered that governments spend billions of dollars on counter terrorist programmes but they are not able to thwart all attacks; neither can you.Implementing sensible, risk based security measures means that resources are not being wasted unnecessarily. Including as many members of staff as possible in educational and detection programmes helps create a ‘security culture’ that everybody buys into.“Failure to plan, is planning to fail!” Is a saying that has stuck with me since the early 1980’s. Whilst you may not be able to prevent terrorist attacks, by ensuring your venue has appropriate plans to respond in a proactive manner the greater the opportunity to reduce the risks and resuming activities in a timely manner.
Hoteliers don't give security a high enough priority Security is not as high on the hotel agenda as it should be according to Michael Hartmann, Senior Vice President for Hospitality Solutions with Siemens Building Technologies. Here he looks at the reluctance to invest in the latest security systems, the different levels of security typically employed and the benefits of an integrated approach. The contribution to profit, or the perceived lack of it, is one of the major reasons why security is often seen almost as an afterthought by hoteliers. Because security is not profitable, investors and hotel operators are reluctant to invest in safety and security.Despite numerous bomb attacks, thefts and break-ins, most hotel operators are unwilling to spend more money on security for their properties. Investors stonewall whenever the subject is raised. As security experts we can sometimes only shake our heads over such poor risk awareness given that what is ultimately at stake, in the worst case scenario, are the lives of guests and staff. Add to that the issues of property integrity, protection of security processes and avoidance of long-term damage to a hotel's image and it is easier to appreciate the consequences of inadequate security measures.‘Passive', ‘Active' and ‘Hard' securitySecurity experts make a distinction between different types of "passive" security systems, which have to do with fire and life security (detection, evacuation, fire extinguishing and danger management processes). The public authorities of each country dictate the requirements for implementing, using and maintaining these types of systems, which is why investors and hotel operators must comply with them. The second level, known as "active security components", include video surveillance (CCTV), access control, intrusion detection systems and X-ray machines at the hotel's main entrances. Hotel operators interested in these systems already do so on a voluntary basis. A third level covers "hard" security systems, which can help avert or manage serious threats such as terrorist attacks. The right measures must be taken in order to identify and fill the existing security gaps in hotels In the hospitality business, most people invest only in the first level, the passive security systems required by law. Almost no one invests voluntarily in extra security precautions and processes.Every year I talk to numerous international hotel chains and often find what they tell me sobering. International hotel operators usually have higher standards than those prescribed by law for their passive security systems. This high level generally includes standards for CCTV, intrusion detection and higher-level security processes. Unfortunately, investors or owners of a hotel property often ignore these chain-specific security standards for cost reasons and provide budgets that cover only the minimum required by law. For hotel operators, this attitude is particularly dangerous, given that a serious security breach can significantly damage a hotel operator's brand name. Since the only asset owned by many hotel operators today is their brand - and no real estate - this scenario is particularly risky.Security cameras in the hotel lobby, coded access cards - that's it In reality the security measures employed by the majority of hotels is very simplistic: security cameras in the lobby or other public areas and coded access control cards for elevators and rooms. This is an approach which is pretty typical today. At best, larger properties - usually international hotels with many VIP guests - set up a type of command and control centre, which often looks like a concierge's room with three screens. From this ‘hub', areas such as underground garages and delivery docks are monitored, with reports logged from fire alarms or perhaps false attempts to use coded room cards.However, most hotel chains and investors have little interest in anything more. Highly intelligent security systems that give staff electronic instructions and control all relevant building automation systems in an emergency, such as turning off the air conditioning systems, opening fire doors, opening smoke extraction vents for smoke-free stairwells, activating emergency lighting, activating CCTV systems for locating the sources of danger, individual and logged evacuation announcements, detailed information for rescue services on action already taken etc., are rejected for cost reasons - even in VIP hotels. A lack of appropriate security processes is the main hurdle We have highly sophisticated danger management systems today, particularly at airports, elements of which could be implemented in large hotels or connected to professional expert systems via remote security service centres. However, only owners/investors from the United Arab Emirates appear to be thinking along these lines. The rest of the world is largely uninterested. Outside of "classic trouble spots" such as the Middle East, people have a false sense of security. Interest in security has always been event-driven. We therefore find it astonishing that demand is not on the increase given the frequent and high profile attacks on international hotels in recent years.Regulatory rather than voluntary investment Any improvements in security made by hotel owners and operators are usually only on a small scale. When companies offer to upgrade passive systems - regulated by law - interest does indeed rise. For example, sprinkler systems are becoming more advanced and extinguish fire with concentrated mist instead of water. Detectors can now distinguish between smoke from a fire and cigarettes. And fires in computer rooms can be extinguished using liquid gas. All of this helps to protect material assets, processes and, of course, guests.However, the vast majority of hotel operators are reluctant to make additional voluntary investments. Even insurance companies have not really taken up the opportunities presented. Any reductions in policy premiums are based only on passive systems and do not reward commitment to active systems, even though such systems can dramatically reduce the financial repercussions of a claim following a serious incident.Security systems and processes should work together The differentiation between so called decreed and additional security systems is just one criteria of effective security. The main hurdle is the lack of appropriate security processes. In other words in a case of a guest being harassed, for example, there are usually no people professionally trained to handle such situations, even if certain tasks are outsourced to security professionals. The effective interlink between security equipment and security processes to protect persons and assets in real time is the main issue. Hotels may be concerned about the costs of higher-level security systems but criminal activity could cost a hotel its reputation If I were a GM of a hotel, I would set up an exercise where a person infiltrates a regular hotel operation with the specific brief to initiate security relevant situations to gauge the response. The results would be an effective way of identifying serious security gaps and then taking measures to overcome any shortcomings. In any case, hotel security should not be overlooked or taken for granted. Hotels may be concerned about the costs of higher-level security systems but criminal activity could cost a hotel its reputation and not to mention, a person his or her life. Basic security which only meets the minimum standards required by the law is not enough to reduce the number of security breaches occurring in hotels around the world.Regulatory rather than voluntary investment Any improvements in security made by hotel owners and operators are usually only on a small scale. When companies like Siemens offer to upgrade passive systems – regulated by law – interest does indeed rise. For example, sprinkler systems are becoming more advanced and extinguish fire with concentrated mist instead of water. Detectors can now distinguish between smoke from a fire and cigarettes. And fires in computer rooms can be extinguished using liquid gas. All of this helps to protect material assets, processes and, of course, guests.However, the vast majority of hotel operators are reluctant to make additional voluntary investments. Even insurance companies have not really taken up the opportunities presented. Any reductions in policy premiums are based only on passive systems and do not reward commitment to active systems, even though such systems can dramatically reduce the financial repercussions of a claim following a serious incident. Michael HartmannSenior Vice President for Hospitality SolutionsSiemens Building Technologies
Critical building management and security systems at one of the most advanced super-high-rise towers, the landmark Wasl Tower in Dubai, are to be integrated with Maxxess eFusion technology. The 302-metre multipurpose tower, which will be operated by the Mandarin Oriental Hospitality Group, incorporates offices, guest rooms, public areas and apartments, and is situated in a pivotal Dubai location. The Wasl Tower is designed with advanced sustainability features including natural shading and cooling, adaptive lighting, one of the world’s tallest natural ceramic facades, and a vertical boulevard. eFusion was selected for the project because of the flexibility it allows, enabling rapid integration, off-the-shelf, with a wide choice of security, safety and business-critical technologies. With a modular, building block approach, eFusion provides an umbrella management system and drives service efficiency by removing the need for operators to continually switch between systems. Visitor management system By keeping it simple and integrating with the widest choice of technologies, Maxxess removes the complexity A key use of the technology will be to integrate back-of-house operations at the Wasl guest apartments with front-of-house systems, for maximum ease of use and operational efficiency using the Maxxess unified platform. This eFusion solution comprises a 900-plus reader ASSA ABLOY VingCard access control system, a 1700 camera Hanwha surveillance system, and advanced key management with Deister ProxSafe, and it will use the BACnet protocol to integrate the building management system (BMS). The Tower will also benefit from Maxxess VisitorPoint visitor management system, a Zenitel intelligent communication system and disabled call-to-assist alarms. The VisitorPoint integration will improve the guest and resident experience, reduce administration and front-desk queuing, and ensure smooth running of functions from visitor and contractor management to collections and deliveries, and security. Streamline security, safety and facilities management “The challenge with projects of this scale is to find a simple, straightforward platform that communicates with everything and works with all the systems involved,” says Lee Copland, Managing Director EMEA, Maxxess. “By keeping it simple, and integrating with the widest choice of technologies, Maxxess removes the complexity.” The Wasl Tower project is the latest of a growing number of mixed-use developments, including hotels, retail, office and residential complexes to use eFusion to streamline security, safety and facilities management. Last year Maxxess won an Intersec Award for its major eFusion implementation at Bluewaters Island.
Guests at some of Dubai’s newest hotels will enjoy more efficient and memorable service thanks to eFusion technology from Maxxess. Improving control The eFusion solution is being used for comprehensive streamlining of security and safety – tying together front-of-house and back-of-house operations – at a number of landmark hotel developments in Dubai. The result will be a smoother check-in experience for guests, with minimal queuing, no cumbersome paperwork, and more attentive service. By integrating front and back of house operations at busy hotels, eFusion reduces problems with inefficiency and human error and improves situational awareness and control capability for management teams. Among the latest five-star destinations to adopt eFusion, the Taj Exotica Resort & Spa on Palm Jumeirah, which is due to open later this year, comprises seventeen floors with 200-plus rooms and suites, along with recreational and dining facilities. The Taj Jumeirah Lake Towers, another development by the Indian Hotels Company due to open this year, will also benefit from Maxxess integration technology. Seamless integration eFusion allows rapid integration - off-the-shelf - with a wide choice of security, safety and business-critical technologies eFusion allows rapid integration – off-the-shelf – with a wide choice of security, safety and business-critical technologies. It provides an umbrella management system and allows the highest level of service efficiency by removing the need for operators to continually switch between systems. The systems and IT integrator for the new-build project, PACC Information and Communication Technology LLC, says eFusion was specified because it met requirements for the most robust solution and one that would be easy to adapt going forward. Delivering guest satisfaction “Guest satisfaction is the hotel’s top priority and the eFusion system will let them focus their efforts on delivering it,” says PACC spokesman Shantanu Mukherjee. “Visitors to these new hotels will really notice the difference.” At the Taj Exotica, eFusion will integrate the front of house system from ASSA ABLOY; the Honeywell Simplex fire system controls; the Honeywell Building Management System connected via a Bacnet gateway; and a combination of 403 Hanwha Technwin Wisenet IP internal and external cameras, installed by ISS CCTV and operated through SecureOS video management software (VMS). ASSA ABLOY VingCard access control The ASSA ABLOY VingCard access control system, securing almost 300 doors, will be managed from the eFusion platform alongside other key services due to be added, including the OTIS elevator controls. eFusion will allow the hotel’s management to define events of interest – such a particular door being unlocked, or alarms being set or unset – and provide transactional information to improve security for guests, and accountability. The solution also enables centralised management of room safes, mini-bars and cupboards, and the control of all alarm transactions. Integration with access control system Using eFusion off-the-shelf integration modules, ID badging and building management systems are also fully integrated Cameras linked to door access will allow video pop-up to be triggered by pre-defined events, and operators will have complete PTZ control, playback and video functionality. Using eFusion off-the-shelf integration modules, ID badging and building management systems are also fully integrated, allowing easy operation and control of a wide range of functions including heating, ventilation and air conditioning. A further 300 rooms are expected to be added to the Taj Exotica Resort & Spa system in a phase-two development scheduled for 2021. Modular, building block approach “The eFusion platform was chosen for these major projects because it offers the advantages of a modular, building block approach and gives IHCL maximum freedom to integrate, customise and adapt to future needs,” says Lee Copland, Managing Director EMEA, Maxxess Systems. He adds, “This success positions Maxxess as a clear leader in linking front-and-back of house operations to enable seamless facilities management, safety and security operations in often complex and busy hotel environments. Visitors to IFSEC International will have the opportunity to see the power of eFusion integration on our stand IF2120,” added Copland. As well as the new IHC Taj hotels, Maxxess eFusion is also being implemented at six upcoming Dubai developments, including major hotel, leisure and retail destinations, with several other projects underway in the wider region as well as in London, UK.
As increasing digital engagement powers forward in the hospitality industry, SALTO Systems has joined forces with the KeezApp technology platform to offer hotels an unrivalled guest experience. Property management systems The KeezApp platform provides a range of solutions for any property that hosts guests and is able to integrate with most PMS (Property Management Systems) on the market. Guests can check in from anywhere, receiving a virtual key straight to their smart phone and getting an alert when their room is ready for occupation. The front desk is then alerted when the guest has used the mobile key to enter their room even for doors equipped with offline electronic locks. The virtual app provides for access to all permitted areas of the hotel during their stay and when the time comes to check out, guests can again use KeezApp removing the need to queue at reception. KeezApp – SALTO software integration KeezApp has implemented JustIN Mobile key access technology and interfaced it with SALTO front desk management software ProAccess SPACE Additional tools include live chat with the front desk. This provides a better, more efficient way for guests to talk and interact with the front desk whether they are in the hotel or out and about. Guests can also choose different departments to contact such as reception, concierge, housekeeping or room service depending on their needs. KeezApp has implemented JustIN Mobile key access technology and interfaced it with SALTO front desk management software ProAccess SPACE. SALTO Hospitality add-ons include functionalities such as mobile keys (BLE), group check-in; real-time re-rooming and real-time extended stay. These plus other key hotel features make it easy to control all the offline and online rooms and back-of-house doors from different front desk guest workstations. SALTO electronic locks Both companies are driven by the opportunity for hotels to provide a superior guest experience to their clients, whether by offering mobile functionalities or superior management standards like quick check-in and check-out, online billing, live chat with reception, housekeeping and concierge or auto Wi-Fi connection for guests. SALTO welcomes new partnerships with industry leaders like KeezApp that will result in improved hospitality management and the guest experience. SALTO also continuously adds integrations with other technology providers so that those in the hospitality industry have a choice when it comes to which platform, they use to control SALTO’s robust line of electronic locks and supporting products.
When iconic Dublin restaurant and super pub Café en Seine was totally redesigned and refurbished, Create Security Solutions was called in to provide an extensive but discreet video surveillance system, for the protection of customers and staff. Create worked with Hikvision to design and install a network video system that delivered on Café en Seine’s need for a high quality, aesthetically pleasing security solution. In the very heart of Dublin’s city centre on Dawson Street lies one of the city’s most iconic and aesthetically stunning venues. Café en Seine, established more than 25 years ago in 1993, has long been a go-to destination for Dubliners and visitors alike. And now its legacy continues, with a brand new redesign, featuring several beautiful dining areas and a host of bars and bespoke event spaces – and a unique indoor Parisian street garden, with room for 250 guests for special events. High-end food experience Café en Seine offers an extensive food menu which caters for a range of tastes and occasionsRenowned for its five-star service, and described as Dublin’s first ‘super pub’, Café en Seine offers an extensive food menu which caters for a range of tastes and occasions. Head Chef Stephen Gibson and his team provide simple, fun dishes, bursting with seasonal flavours, designed for sharing. It’s a high-end food experience in a casual dining atmosphere. Unsurprisingly, the team at Café en Seine are also experts when it comes to drinks. The cocktail menu has been specially curated by the team behind Crucible, London to ‘enhance specific moments and experiences within the venue, from the physical surroundings to the music and the service, making each drink memorable’. The Irish Times says Café en Seine has “been transformed into a sleek, opulent space set over three storeys, in a style redolent of the grandest Parisian brasserie.” It’s a large space, 1,544 sq. m in area, with the capacity for approximately 1300 people at a time. Intelligent video monitoring solution An intelligent video monitoring solution was required in order to protect this innovative new dining experienceA project like this is valuable and worth securing. An intelligent video monitoring solution was required in order to protect this innovative new dining experience. To this end, network video security experts Create Security Solutions were called in, and system designers Mark Woods & Niall McDonnell set about devising a system which would address Café en Seine’s specific needs. Woods, who is Create’s Managing Director, said the system had to be able to deliver a wide variety of results, whilst also blending into the art deco aesthetic of Café en Seine’s redesign. It was required to be able monitor the venue’s till areas, and to record any customer and staff health and safety issues, as well as the conventional function of after-hours surveillance for break-ins or theft. “At the same time,” Woods explains, “the whole of the network design, the topology, cable lengths and routes, the network video recorder and camera settings needed to minimise the impact on the network’s bandwidth as much as possible.” Reducing bandwidth load The solution Create devised was based on network topology using Hikvision H265+ encoding technology, to reduce bandwidth loads. Hikvision’s H.265+ is an optimised encoding technology based on the standard H.265/HEVC compression format. H.265+ video quality is almost equivalent to H.265, but uses far less transmission bandwidth and thus also extends video storage recording capacity. H.265+ video quality is almost equivalent to H.265, but uses far less transmission bandwidth and thus also extends video storage recording capacityThe other crucial factor was ‘plenty of time’. Time was important, because the system had to be installed simultaneous with all the redevelopment work which was taking place to the premises. “We had to stay on the same page as all the other workers on the site,” Woods said. “Obviously there are elements of a system like this that can only be installed at the appropriate moment, when contractors and decorators have reached the point that we can put our kit into place. “So we needed to keep an eye on their work, and follow-up as they progressed. It meant that we were assembling the system piece by piece – but those pieces weren’t necessarily in sequence, as different contractors worked on different aspects of the premises concurrently.” Ensuring optimum positioning of cameras As well as dealing with that complexity, Create needed to make sure that they addressed both the aesthetic and practical requirements of the system’s installation. The challenge we had was to ensure we positioned the cameras in the optimum place to get the best image" “We had to ensure that all 127 cameras we installed would blend into the interior, that they’d look unobtrusive and be able to see everything we needed them to,” Woods says. “The challenge we had was to ensure we positioned the cameras in the optimum place to get the best image, while also making certain nothing would encroach on the camera’s field of view. “That included speakers, trees, and chandeliers and other lights. Café en Seine’s pretty generously decorated, from the floor to the high ceilings, so this was a fairly complicated part of the process itself.” Installation of network mini domes Create’s Alex Koltunov was lead engineer on the project, and he oversaw the installation of the Hikvision kit. This included the aforementioned 127 cameras, all discreet network mini domes which blend into and complement the interior design of Café en Seine. The cameras record to four 32-channel network video recorders, sited in a comms room three floors above the diners. In the manager’s office is a 32-inch monitor. Using a mouse and switcher, all 127 cameras can be easily and conveniently viewed from here. The image quality is extremely high, the best they’ve seen, and the ease of use and customer friendly software is a fantastic plus"“We wanted to ensure that there was a minimum of equipment in the manager’s office, but that full control of the system was still possible,” Woods explains. “It’s an efficient use of the space, without CCTV control equipment dominating the room. Because of this and the system itself, the customer’s really happy with the installation. The image quality is extremely high, the best they’ve seen, and the ease of use and customer friendly software is a fantastic plus.” High-quality and user-friendly system David Murray, Café en Seine General Manager, confirms the sentiment and satisfaction. “We are extremely happy with the new CCTV system from Create Security Solutions,” he says. “Create have exceeded their remit in providing a high quality, aesthetically pleasing system. We asked that our new CCTV system blend with the new fit out and that has been achieved by Create. “All areas of our premises are covered by CCTV. We could not ask for better-quality images, and the system is extremely user friendly. From the start of this project, Create have worked with us to overcome some challenges with lighting and placement of cameras, and the results speak for themselves.”
One of the world’s most famous hotel-chains, DoubleTree by Hilton, part of Hilton Worldwide, has selected a high-performance fire system from Advanced Fire Systems Inc. at their eight-storey, 366 room hotel in Boston, Massachusetts. The challenge was to replace an existing system, integrate speakers to all guest rooms and ensure that all audio messages and strobes were fully synchronised across the hotel, in the event of a fire situation, without the need for costly re-wiring. Advanced audio system The Axis AX system was the preferred choice of the client too thanks to its voice communication system, coupled with PerfectSync" An Advanced audio system was specified by the stylish, four-star, DoubleTree by Hilton Boston North Shore as it met regulatory requirements for the low frequency 520 Hz warning tones necessary for the sleeping areas of the hotel and its award-winning emergency communications system, PerfectSync, synchronised tones and digital messages to ensure compliance with local codes. Christopher Whitmarsh, President at Hayden Systems, Inc., commented: “I was confident that the Advanced equipment could meet the application requirements based on my knowledge and experience with the equipment. In this case, the Axis AX system was the preferred choice of the client too thanks to its voice communication system, coupled with PerfectSync, ensuring the hotel adhered to strict guidelines. The system integrated seamlessly into the fabric of the building and provided the client with a solution that met their needs as well as satisfying the rigorous demands of the local fire authority.” PerfectSync emergency communications system PerfectSync automatically synchronises audio, voice and strobe signals across Advanced’s Axis AX fire alarm networks dynamically, as conditions change. Synchronisation of audio and visual signals across multiple notification zones, floors & areas, prevents confusion in an emergency situation and aids in meeting intelligibility standards. Using high performance, distributed, digital amplifiers that come standard with an integral backup amplifier and power source, should a fire spread to an adjacent floor or area, audio and visual indicators come on immediately, and the audio messages will quickly synchronise with any identical audio message on the system. Advanced’s Axis AX fire alarm system Advanced’s Axis AX system has been designed to offer enhanced power and performance in a user-friendly format Advanced’s Axis AX system has been designed to offer enhanced power and performance in a user-friendly format, offering a vast range of configurations, control and interface options all with simple set-up and operation. The Axis AX systems includes easily networked panels, audio panels and command centers, DynamixSmoke smoke control and a huge range of peripherals, devices and interfaces that make it ideal to suit almost any fire and life safety application. Advanced fire systems Mike Troiano, President and CEO of Advanced in the USA, said: “Advanced fire systems are specified in some of the most famous and prestigious hotels across the world and it was a pleasure to work with our customer Hayden Systems, Inc. to provide a system that will meet the rigorous standards required and ensure that the DoubleTree by Hilton’s staff and guests alike are safeguarded.” “PerfectSync insures synchronisation of audio, paging and strobe signals without the need for special wiring or programming, it’s all done automatically by the Axis AX system. Since its introduction in 2014, Award Winning PerfectSync has built a solid reputation with engineering firms and fire authorities alike for its ability to deliver superior performance. The end result is a technologically advanced, easy to use audio and visual communications system that improves life safety for all of the occupants of a building in an emergency situation.”
One of Fortaleza's largest hotels, the Gran Marquise Hotel, which hosts thousands of people each year and holds hundreds of events, has reinvented itself and converted analog technology to IP surveillance. Upon project completion, it is expected that the Gran Marquise will have 250 VIVOTEK network cameras installed, integrated and linked with all other hotel devices under Genetec’s cloud-based video-surveillance-as-a-service (VSaaS) solution, Stratocast. About Gran Marquise The Gran Marquise is a five-star hotel of 18 thousand square meters located on the seafront of Fortaleza (Ceará). With a 23 year history, the hotel has a large infrastructure of 230 apartments ranging in size from 29 to 131 square meters, two presidential suites and 21 floors in total, of which 14 are dedicated to guest rooms 7 are retained for events, recreation and administration. The Gran Marquise realised that its security system needed to be renewed It is one of the most in-demand destinations among national and international authorities, artists and athletes, such as Bill Clinton, former president of the United States, Vladimir Putin, current president of Russia, singer Paul McCartney, rapper Snoop Dogg, as well as the fighters of the Ultimate Fighting Championship. In addition, the Gran Marquise was the first hotel in Brazil to achieve the ISO 22000, certificate that ensures adherence to extremely high standards of food quality and safety. Unified security and operations The Gran Marquise realised that its security system needed to be renewed. The hotel had 500 analog cameras and 22 digital video recorders installed – an extensive system, but one which only provided low-quality images and demanded heavy workload when it was necessary to locate and retrieve footage of a recorded event. "We looked at the hotel and realised that we had good internet, excellent rooms, perfect service, but if a customer asked for footage from security cameras, the only thing we could offer were noisy images," said Jussieudo Gomes, Security and Information Technology Division chief of the Hotel Grand Marquise Fortaleza. To solve this dilemma and improve the management and security of the hotel, a plan was formulated to develop a pilot project with VIVOTEK – a global provider of network cameras, PoE switches, and network video recorders, and Genetec, a global provider of IP surveillance software, access control and license plate recognition solutions. Installing VIVOTEK network cameras Divided into four stages, the goal of the project was to enable the total unification of management, security, marketing and commercial operations Divided into four stages, the goal of the project was to enable the total unification of management, security, marketing and commercial operations. In the first phase, 250 analogue cameras were replaced by a mere 48 VIVOTEK network cameras. Also installed was the Genetec Stratocast software, a cloud-based video recorder tool that eliminates the need for any local server, making it possible to monitor and share images with fully encrypted data. Two models of network cameras were installed throughout the hotel: one is the IB8369A, a 2-megapixel camera capable of capturing high quality video, with IR illuminators effective up to 30 meters for superior image quality throughout the day and night. The camera also features Smart Stream II technology, which optimises image quality for the most important regions in any scene; in doing so it can reduce network bandwidth consumption and storage requirements by up to 50%. The other camera installed was the small-scale, but big-featured FD8166, an ultra-mini fixed dome network camera with a tiny diameter of only 90mm. Genetec Security Center solution "Because of the ‘L’ shaped layout of the hotel, we previously had five analog cameras installed on each floor: two in the corridor, because the distance from one side to the other was too long to be monitored by a single analog camera; one in front of the elevator; another covering the 'L' and one more covering the maid’s service area. "Now, each floor has only three cameras: one camera that serves the 'L' and the elevator; another that serves the corridor and one more observing the service area. At the reception area, the same thing happens, we put a different camera on the ceiling, and with just that solution we managed to cover the lobby, the bar, a part of the reception and the stairs of the restaurant, "explained Gomes. The Genetec Security Center solution was implemented for the internal parts of the hotel In the second phase, the Genetec Security Center solution was implemented for the internal parts of the hotel. With this platform, Gran Marquise can unify operations by combining all IP surveillance systems into one interface. Now all access control and video surveillance are connected to, and accessible through, the cloud. Unified access control and fire security The third and fourth stages are still in progress. The goal is to install 250 network cameras in total and unify the security system with access controls and the fire alarm system. In addition, the KiwiVision analytical software was also installed, a system which counts people automatically through cameras and 3D sensors and detects objects added or removed from a scene. This way it is possible to automatically detect if a dangerous object has left behind or if something has been stolen from a particular area. "The new security system has come to improve the image quality of surveillance, the layout of the hotel and the promptness of response to the customer. In the past, if we needed an image we had to expend great effort in searching whole files and spend hours watching videos to be able to select and retrieve the relevant event - not to mention the impact power failures, and malfunctions issues in power supplies, recorders and hard disk drives. ", said Gomes. Video security integration The new IP surveillance infrastructure has already proven effective during a wedding held at the hotel The new IP surveillance infrastructure has already proven effective during a wedding held at the hotel. The bride had been in the spa area enjoying the luxurious Day of the Bride service. However, when she went to dress up for the ceremony, she did not find the jewelry she had prepared for the wedding. Security staffs were triggered to investigate the occurrence. “Through descriptions of the bag that carried the jewelry and the time when the bride last saw it, we were able to locate the footage though the synergy of VIVOTEK’s camera and the Genetec system, and then proceed to point of precise relevance in the video. We noticed that the bride carried the purse into the car, but on exiting the car she was no longer carrying it. When we showed her the pictures, she went to the car and the purse was there. If it wasn’t for the new IP surveillance solution, we would not have been able to ascertain what had happened, the bride would remember and find the jewelry only after the ceremony, and her day would have been ruined. This entire investigation process, finding the images and resolve the case, took only 15 minutes, but saved a very important day" said the security chief. Genetec public-private partnership The Hotel Gran Marquise’s new security system is part of Genetec's private-public sharing initiative The Hotel Gran Marquise’s new security system is part of Genetec's private-public sharing initiative, which enables the sharing of certain cloud-recorded images with police forces. The Military Police, the Ceará State Government and the ABIH (Brazilian Hotels Industry Association in Ceará) are partners in this project along with the hotel. The purpose of this private-public partnership is that, with the monitoring carried out by private companies, the public sector can achieve a more effective action, speedily curbing the action of criminals in monitored places. The private-public partnership is founded on the belief that such sharing of private company surveillance with the public sector will enable a more expedient and effective curbing of criminal activity in such monitored areas. In this way, it is possible to expand monitored areas and reduce crime without direct public sector investment. Recorded images are transmitted in real time to the police, and a two-way relationship benefits both sectors. "The goal of projects with public-private partnerships is prevention. It is possible to increase public safety with little investment from the private sector," explained Country Manager of Genetec Brazil, Denis André Côté. With such initiatives, we are beginning to see the benefits of advances in total surveillance systems expand beyond those companies who take the initiative to invest in them and begin to serve the broader public.
Round table discussion
Meeting a customer’s expectations is a key component of success for any business, including the physical security market. However, understanding customers’ expectations is a big challenge, which is made even more difficult because those expectations are a moving target. We asked this week’s Expert Panel Roundtable: How are customer expectations changing in the physical security market? Their wide-ranging answers highlight elements from technology expectations to adaptability to change.
We asked this week’s Expert Panel: What are the limitations on where video cameras can be placed because of privacy? With hundreds of new cameras installed every day, the likelihood increases exponentially that a camera will be placed in a location where it violates privacy. In fact, threats to privacy are often among the largest objections when video surveillance is proposed, whether in a public area or in the workplace. Allaying fears about undermining privacy is a basic requirement to make such systems acceptable to the public. It’s a touchy subject, but one our Expert Panel is willing to address.
The evolution of IP video has placed a lot of attention on the resolution of video, as measured in the growing number of pixels in a frame. But another variable, receiving less attention, is the number of frames captured per minute (fps). We inherited the idea of “full-frame-rate” video from the analogue world, but increasing numbers of pixels (and more data!) have sometimes led to use of slower frame rates. We asked our Expert Panel: What is the value of “full-frame-rate” video? Absent specific compliance requirements, what might suffice as an acceptable frame rate (i.e., less than 30 frames per second [NTSC] or 25 frames per second [PAL])?
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