Inventor and entrepreneur Scott D'Avanzo, CEO of Adrenalin Technologies LLC, wants to improve security response time in the wake of mass shootings. His new patent-pending technology monitors and detects window vibration and breakage in high-rise hotels and other buildings. The system, known as Safe Place, is designed to immediately notify management of the room or suite number in the event of window vibration beyond a certain threshold or breakage. Safe Place technology One of the biggest...
VisitorPoint from Maxxess is a smart visitor management solution that offers an easy but powerful upgrade for a wide range of users. For those needing to replace a basic signing-in book for the first time, VisitorPoint is an attractive, user-friendly solution with a choice of useful features. And for larger organisations looking for a multi-site visitor management solution, it provides control and audit features that are future proof, flexible, and designed to complement security, fire and buil...
Pelco by Schneider Electric, a global provider of video surveillance solutions made two announcements that improve the user experience for video surveillance operators by enhancing visibility of events and enabling faster response. Feature-packed VideoXpert Software Release with Enhanced Panomersive Viewing Pelco’s VideoXpert Video Management System, version 2.5 (VX v2.5), is packed with numerous new capabilities including enhanced ‘Panomersive’ immersive context viewing when...
Surveillance systems can track the locations of mobile phone users and spy on their calls, texts and data streams. The Washington Post has reported on such systems that are being turned against travellers around the world, according to security experts and U.S. officials. The summer season highlights the need to take extra precautions when travelling. When travelling anywhere in the world, for business or pleasure, citizens need to be aware of and alert to looming physical and cybersecurity thr...
Hospitality businesses work to provide a safe and pleasant customer experience for their guests. Hotels offer a “home away from home” for millions of guests every day around the world. These are businesses of many sizes and types, providing services ranging from luxury accommodations to simple lodging for business travelers to family vacation experiences. Hospitality businesses also include restaurants, bars, movie theaters and other venues. Security needs are varied and require tech...
Global Gaming Expo (G2E) Asia, the marketplace for the Asian gaming and entertainment industry, officially came to a conclusion at The Venetian Macao. The Expo’s 12th edition was its largest to date, boasting a 33,000 square meters of show floor and a globally renowned showcase of more than 220 exhibitors with cutting-edge products, services and technologies. It additionally hosted 16,358 local and international trade visitors, at an annual increase of 17.2 percent. Josephine Lee, Chief O...
The 2018 FIFA World Cup tournament is bringing 32 national teams and more than 400,000 foreign football fans from all over the world to 12 venues in 11 cities in Russia. Fans are crowding into cities including Moscow, St. Petersburg and Kazan. Given continuing global concerns about terrorism, security is top-of-mind. Protection of the World Cup games in Russia is focusing on an “integrated safety, security and service approach,” according to officials. Combining the term “security” with the terms “safety” and “service” is not an accident. An aggressive security stance is necessary, but at the end of the day, fan safety is paramount, and a service-oriented approach ensures a positive fan experience. Medical responders will be working side-by-side with police and antiterrorism personnel. Risk management best practices We asked Sean T. Horner and Ben Joelson, directors of the Chertoff Group, a global advisory firm focused on best practices in security and risk management, to comment on security at FIFA World Cup 2018. Although not involved in securing the 2018 World Cup, the Chertoff Group is experienced at securing large events and enterprises using risk management, business practices and security. Integration is another important aspect of protecting the games, says Horner. The use of multiple resources, including Russian military, intelligence and law enforcement, will be closely integrated to provide the best security for the large-scale event in each of the host cities, he says. The approach will be centralised and flexible, with resource deployment guided by effective situational awareness. Primary security and emergency operations centres will be dispersed throughout each host city “There is a unified command structure at the Russian Federation level, and they will keep resources in reserve and shift them as needed to various events and venues based on any specific intelligence, in effect deploying resources where threats are greatest,” says Joelson. “There will also be some regional commands, and resources will incorporate a spectrum of police and military personnel ranging from the ‘cop on the beat’ to the Spetsnaz, the Russian ‘special forces'.” Primary security and emergency operations centres will be dispersed throughout each host city, and additional forces can be shifted as necessary, he notes. Role of law enforcement In Russia, the lines of separation between law enforcement and the military are not as stark as in the United States, for example, where military forces are restricted from deployment for domestic law enforcement by the Posse Comitatus Act. In Russia, there is no such restriction. A broad range of technology will play a role at the World Cup, Horner and Joelson agree. Technology will be used primarily as a force multiplier and a decision-support tool for security personnel. There are robust CCTV systems in many Russian cities, and mobile CCTV systems, such as camera towers or mobile security centres on wheels, will also be deployed. Technologies will include infrared cameras, flood lights, and ferromagnetic screening systems to scan hundreds of individuals as they walk by. In some locations, facial recognition systems will be used, tied into various intelligence, military and law enforcement databases of known bad actors. Behaviour analytics will be used as a decision-support tool. In addition to security in public areas, private CCTV systems in hotels, at transportation hubs, and inside the venues themselves will be leveraged. Video analytics and detection will help personnel review live view of people who may be acting suspiciously or who leave a bag unattended. In some locations, facial recognition systems will be used, tied into various intelligence, military and law enforcement databases of known bad actors Rigorous anti-terrorism measures A Fan ID card is required to enter the 2018 World Cup Tournament, even for Russian residents. The Russians have an aggressive stance against domestic terrorism, which will also help ensure the safety of the World Cup games, say Horner and Joelson. Terrorist group ISIS has promised “unprecedented violence” at the games, but they make similar threats at every major global event. Russia has been an active force disrupting ISIS in Syria, and experts suggest that losing ground geographically could lead to addition “asymmetric” terrorist attacks. However, Russia is leveraging all their intelligence resources to identify any plots and deploying their security apparatus to disrupt any planned attacks, experts say. Russia’s rigorous anti-terrorism measures include a total ban on planes and other flying devices (such as drones) around the stadiums hosting the World Cup. Private security In addition to military, intelligence and law enforcement personnel, private security will play a have a high profile during the 2018 World Cup in Russia. Private security personnel will be on the front lines in hotels and in “fan zones.” They will operate magnetometers at entrances, perform bag checks, enforce restrictions on hand-carried items, etc. Private security will be especially important to the “guest experience” aspects of protecting the games. Private security will be especially important to the “guest experience” aspects of protecting the games Another private security function at the World Cup is executive protection of dignitaries and high-net-worth individuals who will be attending. Executive protection professionals will arrive early, conduct advanced security assessments before VIPs arrive, and secure trusted and vetted transportation (including armoured cars in some cases.) VIPs will include both Russian citizens and foreign (including U.S.) dignitaries attending the games. Private security details will be out in force. Aggressive security approach Overeager and outspoken fans are a part of the football culture, but Russia will deploy a near-zero tolerance policy against hooliganism and riots. An overwhelming force presence will take an aggressive approach to curbing any civil disturbances, and offenders will be removed quickly by Russian security forces. Strict restrictions on the sale and consumption of alcohol will be enforced in the venue cities before and after the matches. Officials will also be cognisant of the possibility of a riot or other event being used as a distraction to draw attention from another area where a terrorist event is planned. It will be a delicate balance between deploying an aggressive security approach and preserving the fan experience. Joelson notes that freedom of speech is not as valued in Russia as in other parts of the world, so the scales will be even more tipped toward security. “The last thing they want is for things to get out of control,” says Horner. “The event is putting Russia on the world stage, and they want visitors to walk away safely after having a great time and wanting to go back in the future.” Attendees should also have good situational awareness, and keep their heads up, scanning crowds and identifying unsafe situations" Precautions for World Cup attendees Attendees to the World Cup in Russia should take some basic precautions, Horner and Joelson agree. For example, Russia requires a translated, notarised letter explaining any prescription drugs. The country has a more aggressive foreign intelligence environment, so visitors cannot depend on their data being private. Joelson recommends the usual “social media hygiene” and privacy settings. Visitors should not post information about their travel plans or locations, and it’s best to travel with a disposable mobile phone that does not contain personal information. Location tracking should be deactivated. Travellers should also beware of talking and sharing information with others, or of saying anything derogatory. “They should also have good situational awareness, and keep their heads up, scanning crowds and identifying unsafe situations,” says Joelson. “If you bring a personal electronic device, you should expect that it has been compromised,” says Horner. Text messages and email will not be private, and he suggests creating an email address used only for travel. Don’t leave drinks unattended. Travellers from the U.S. should register at the Smart Traveler Enrollment Program (STEP) operated by the U.S. State Department. “Plan before you travel and before you get to the airport,” says Horner.
People and Vehicle Access control system specialists Nortech have designed a parking control system which combines both automatic barriers and parking ticket control to manage the use of private and public car parks and is around one fifth of the cost of conventional systems. Nortech’s FeeMaster Smart range offers a modular solution for a variety of parking management applications from simple car park control to full parking fee management and payment systems. The range includes the FeeMaster Smart Entry Station, FeeMaster Smart Exit Station, and a FeeMaster Smart Console for use inside a building. The console allows staff to control who visits the car park and monitor how long they are parked on site. The FeeMaster Entry Station issues tickets to visitors as they arrive, with each ticket containing a barcode, serial number and the date and timeReduced disruption Nortech’s FeeMaster Smart parking management system is a flexible, simple and cost-effective way of managing car parking access and controlling validity periods using Mifare smart cards. This avoids the need for expensive cabling between components and minimises disruption. The FeeMaster Entry Station is designed to be used to record the date and time that a vehicle enters a car park. Located at the entrance of the car park, it issues tickets to visitors as they arrive, with each ticket containing a barcode, serial number and the date and time. Dispensing the ticket triggers an ‘open’ signal to the entry barrier. A Mifare reader is also located on the faceplate which reads Mifare cards which have been issued to long term parkers. The entry ticket can also be used as a means of allowing exit from the car park if presented to the exit station within the pre-set grace period. This enables such facilities as charge free ‘drop-offs’ (hotels, conference centres, etc.) as well as charge-free exit where no parking space can be found. Built-in scanner and card capture unit The FeeMaster Smart Exit Station is equipped with both a Barcode Scanner and a Mifare Card Capture Unit. The Barcode Scanner reads both exit tokens issued by the FeeMaster Console as well as short term tickets issued by the Entry Station. Each ticket is valid for single use at the exit station during the validity period assigned to it. The exit station controller checks the details on the barcode ticket and sends an ‘open’ signal to the barrier. The Mifare card capture unit captures short term cards issued by the Console and also reads and returns cards to longer term parkers. The FeeMaster Smart Console can be connected to a PC so that transactions can be analysed and additional tariff management features may be used Multi-functional smart console The FeeMaster Smart Console is a compact and easy-to-install device that reads barcode tickets issued at the entry station, calculates the fees based on pre-programmed tariff details, and encodes reusable Mifare access control cards with validity data. If necessary, the console can print customer receipts and/or barcode exit tokens. It can also control a till drawer and send a control signal to a vehicle barrier/turnstile. The console may also be connected to a PC so that transactions can be analysed and additional tariff management features may be used. Nortech has supplied products and solutions to the security industry for over 25 years as an independent British company. The company uses extensive experience and expertise to create new security products to fit their clients’ needs and designs everything with the customer in mind.
ASSA ABLOY Security Doors, a UK division of ASSA ABLOY, a provider of door opening solutions, is launching a new range of high-performance timber doors for the public, commercial & high-end residential market. The new SMARTec timber door range has been developed to offer a complete doorset solution of high-quality, high-performing doors and frames complete with all ironmongery solutions. The doors are suitable for an extensive range of applications, including offices, high-end residential buildings, education facilities, factory premises, mixed-use developments, healthcare environments and premium hotels. Certified security doors Doorsets within the SMARTec range can offer certified performance including fire resistance, security and sound reduction properties and are available to order in a wide range of aesthetically pleasing finishes and styles. With ASSA ABLOY Security Doors already offering Powershield and Prima steel doors, as well as Safeguard high-security timber doors, the launch of its SMARTec high-performance timber doors range ensures architects, specifiers and contractors can now source a complete doorset solution from one trusted single point of contact. SMARTec will meet the needs of all customers and specifiers by providing a durable solution which achieves performance demands Ensuring health and safety compliance Brian Sofley, Managing Director at ASSA ABLOY Security Doors, explains, “We pride ourselves on the development, quality and performance of our doors, and our new high-performance timber range maintains this standard. We are confident that SMARTec will meet the needs of all customers and specifiers by providing a durable solution which achieves the performance demands required.” “Our portfolio provides a total solution of complete door assemblies in both steel and timber, which for fire safety products meets with the latest Government recommendations. We can deliver the entire process from start to finish, from initial specification to the manufacture of product, on site installation and after sales inspections and maintenance of our doors.” “Finally, our extended service offering—covering service, maintenance and fire door inspections—means we can deliver complete doorset solutions that remain fit for purpose and compliant with mandatory health and safety regulations at all times.”
Tomorrow’s commercial buildings are safer, smarter, more comfortable and efficient. At this year’s Light & Building 2018 show, Bosch experts will showcase networked systems and services at booth C60 in Hall 9.1. Bosch applies its many years of experience as a system integrator and the potential of the Internet of Things (IoT) to safeguard people, values and the environment as a complete supplier of building solutions. Foremost among the complete solutions available from Bosch for fast and reliable early on-site detection of fires is the video-based fire detection system, AVIOTEC IP starlight 8000. In November 2017, it became the world’s first such system to be approved by VdS Schadenverhütung, a independent German certification body. For meeting the requirements of small to mid-sized applications, like in nursery schools, schools, hotels, stores and office buildings, Bosch stresses solutions centering on the FPA 1100 fire panel. Its principal advantages are simple installation, startup and operation. In addition to helping customers plan systems to meet their needs, Bosch also supports installers for commissioning and maintaining them with the aid of various remote services based on the cloud-based EffiLink platform.Evaluation of energy and process data via a single user interface reveals ways to optimise processes Customised security management Bosch enables customised security management solutions with the Building Integration System (BIS). This doubles as a user-friendly interface for fire alarm, intrusion detection or access control systems, and as a central management platform for large, complex solutions spanning multiple sites. When it is supplemented with automatic video image transfer capabilities and tailored action plans, security staff have all relevant information at their fingertips. In order to effectively manage energy and resources in buildings and production facilities, Bosch’s building experts provide integrated solutions based on the Energy Platform, which targets manufacturing enterprises in particular. This powerful cloud-based software solution distills information from various sources into meaningful metrics. Evaluation of energy and process data via a single user interface reveals ways to optimise processes and provides the basis for evolving toward Industry 4.0. Integrated healthcare security solutions Bosch’s building experts will also present integrated solutions for the healthcare sector at the Light and Building 2018 show in Frankfurt. Smart hospitals are the wave of the future, holding enormous potential for improving processes and enabling greater efficiency. These solutions streamline building operation, reduce staff workloads and ensure greater comfort for patients. The portfolio covers the areas of security, energy efficiency, communication and building management, giving clients a full toolset from one source for optimising the entire value chain. It is backed by flexible financing and operating models.
The optical speed lane and turnstile sector of the security market has had a very busy 2017. Growth in commercial construction has provided more opportunity. Innovations in technology have given speed lane manufacturers an opportunity to deliver a better product. Orion sales increase and company growth Orion Entrance Control, Inc., had a great 2017 as sales increased and our company grew. We attribute our success to the unique approach we have taken since day one: providing customised products that offer customers more than a “one-size-fits-all” solution. We offer the line of turnstiles that you would expect from any reputable manufacturer in the marketplace, but we know that when dealing with lobby security or entrance control, one size definitely does not fit all. By providing various options to supplement our core line, we give our customers a solution that best suits their needs.The ability for security technologies and their manufacturers to work together is becoming increasingly more important to our customers One area that we will continue to build upon in the development of our products is in technology integrations. The ability for security technologies and their manufacturers to work together is becoming increasingly more important to our customers. The manufacturers that can future proof their products to allow the addition of new technologies and to protect a client’s investment from obsolescence will be the big winners in 2018 and beyond. Integration in entrance control Orion ECI’s products are built with technology and designs that have this vision for the future. For example, we work with the leaders in biometrics and Point of Sale (POS) solutions to integrate these systems into our entrance control products. Oftentimes, with just a wave of the hand or the right credential, approved users can enter with no hassle or even ring up a purchase. From a business standpoint, Orion ECI experienced a year of continued process improvement and design in 2017. We reached record sales revenues as we continued to receive orders from our existing enterprise clients and new customers. For 2018, we plan to add personnel in key growth areas. This will include additional inside and outside sales positions and product production and engineering roles.
SALTO Systems, a manufacturer of electronic access control solutions, has redesigned its Hospitality website with a completely new and interesting look. The mobile-friendly Hospitality website adds a new flavor to SALTO’s digital presence, offering more accessibility and easy-to-use features. Electronic lock solutions for hotel doors The new SALTO Hospitality website emphasises the theme “A hotel experience you need to discover” and offers innovative additions for introducing SALTO Hospitality electronic lock solutions for guestroom doors, guest services door access and back-of-house. Above all, the new website relays SALTO Hospitality’s dedication to improving the guest experience, hotel management, design, security and reliability. “SALTO’s redesigned Hospitality website reflects the personal touch you expect when visiting a hotel or lodging property,” said Dawn Nye, SALTO Systems Marketing Coordinator. “The updated Hospitality website is now easier to navigate. The homepage offers the complete value proposition that enables users to find solutions fast with suggested pages. The visual design layout makes the site more user-friendly, resulting in simple menus with slick icons." A solution for every door One essential part of the new site is the updated Hotel electronic locks page, which includes every type of solution for any kind of door need and type. The site’s imagery continues this guest experience-centred trend: Many of the images throughout the site are photographs of real SALTO Hospitality projects, demonstrating SALTO’s reliability. The new SALTO Hospitality product page features a simple, elegant layout that presents important information in a way that’s easily digestible, even for visitors who aren’t familiar with more complex electronic locking solutions for hospitality or security. You can see the new SALTO Hospitality website by clicking here - www.saltohospitality.com.
One of Fortaleza's largest hotels, the Gran Marquise Hotel, which hosts thousands of people each year and holds hundreds of events, has reinvented itself and converted analog technology to IP surveillance. Upon project completion, it is expected that the Gran Marquise will have 250 VIVOTEK network cameras installed, integrated and linked with all other hotel devices under Genetec’s cloud-based video-surveillance-as-a-service (VSaaS) solution, Stratocast. About Gran Marquise The Gran Marquise is a five-star hotel of 18 thousand square meters located on the seafront of Fortaleza (Ceará). With a 23 year history, the hotel has a large infrastructure of 230 apartments ranging in size from 29 to 131 square meters, two presidential suites and 21 floors in total, of which 14 are dedicated to guest rooms 7 are retained for events, recreation and administration. The Gran Marquise realised that its security system needed to be renewed It is one of the most in-demand destinations among national and international authorities, artists and athletes, such as Bill Clinton, former president of the United States, Vladimir Putin, current president of Russia, singer Paul McCartney, rapper Snoop Dogg, as well as the fighters of the Ultimate Fighting Championship. In addition, the Gran Marquise was the first hotel in Brazil to achieve the ISO 22000, certificate that ensures adherence to extremely high standards of food quality and safety. Unified security and operations The Gran Marquise realised that its security system needed to be renewed. The hotel had 500 analog cameras and 22 digital video recorders installed – an extensive system, but one which only provided low-quality images and demanded heavy workload when it was necessary to locate and retrieve footage of a recorded event. "We looked at the hotel and realised that we had good internet, excellent rooms, perfect service, but if a customer asked for footage from security cameras, the only thing we could offer were noisy images," said Jussieudo Gomes, Security and Information Technology Division chief of the Hotel Grand Marquise Fortaleza. To solve this dilemma and improve the management and security of the hotel, a plan was formulated to develop a pilot project with VIVOTEK – a global provider of network cameras, PoE switches, and network video recorders, and Genetec, a global provider of IP surveillance software, access control and license plate recognition solutions. Installing VIVOTEK network cameras Divided into four stages, the goal of the project was to enable the total unification of management, security, marketing and commercial operations Divided into four stages, the goal of the project was to enable the total unification of management, security, marketing and commercial operations. In the first phase, 250 analogue cameras were replaced by a mere 48 VIVOTEK network cameras. Also installed was the Genetec Stratocast software, a cloud-based video recorder tool that eliminates the need for any local server, making it possible to monitor and share images with fully encrypted data. Two models of network cameras were installed throughout the hotel: one is the IB8369A, a 2-megapixel camera capable of capturing high quality video, with IR illuminators effective up to 30 meters for superior image quality throughout the day and night. The camera also features Smart Stream II technology, which optimises image quality for the most important regions in any scene; in doing so it can reduce network bandwidth consumption and storage requirements by up to 50%. The other camera installed was the small-scale, but big-featured FD8166, an ultra-mini fixed dome network camera with a tiny diameter of only 90mm. Genetec Security Center solution "Because of the ‘L’ shaped layout of the hotel, we previously had five analog cameras installed on each floor: two in the corridor, because the distance from one side to the other was too long to be monitored by a single analog camera; one in front of the elevator; another covering the 'L' and one more covering the maid’s service area. "Now, each floor has only three cameras: one camera that serves the 'L' and the elevator; another that serves the corridor and one more observing the service area. At the reception area, the same thing happens, we put a different camera on the ceiling, and with just that solution we managed to cover the lobby, the bar, a part of the reception and the stairs of the restaurant, "explained Gomes. The Genetec Security Center solution was implemented for the internal parts of the hotel In the second phase, the Genetec Security Center solution was implemented for the internal parts of the hotel. With this platform, Gran Marquise can unify operations by combining all IP surveillance systems into one interface. Now all access control and video surveillance are connected to, and accessible through, the cloud. Unified access control and fire security The third and fourth stages are still in progress. The goal is to install 250 network cameras in total and unify the security system with access controls and the fire alarm system. In addition, the KiwiVision analytical software was also installed, a system which counts people automatically through cameras and 3D sensors and detects objects added or removed from a scene. This way it is possible to automatically detect if a dangerous object has left behind or if something has been stolen from a particular area. "The new security system has come to improve the image quality of surveillance, the layout of the hotel and the promptness of response to the customer. In the past, if we needed an image we had to expend great effort in searching whole files and spend hours watching videos to be able to select and retrieve the relevant event - not to mention the impact power failures, and malfunctions issues in power supplies, recorders and hard disk drives. ", said Gomes. Video security integration The new IP surveillance infrastructure has already proven effective during a wedding held at the hotel The new IP surveillance infrastructure has already proven effective during a wedding held at the hotel. The bride had been in the spa area enjoying the luxurious Day of the Bride service. However, when she went to dress up for the ceremony, she did not find the jewelry she had prepared for the wedding. Security staffs were triggered to investigate the occurrence. “Through descriptions of the bag that carried the jewelry and the time when the bride last saw it, we were able to locate the footage though the synergy of VIVOTEK’s camera and the Genetec system, and then proceed to point of precise relevance in the video. We noticed that the bride carried the purse into the car, but on exiting the car she was no longer carrying it. When we showed her the pictures, she went to the car and the purse was there. If it wasn’t for the new IP surveillance solution, we would not have been able to ascertain what had happened, the bride would remember and find the jewelry only after the ceremony, and her day would have been ruined. This entire investigation process, finding the images and resolve the case, took only 15 minutes, but saved a very important day" said the security chief. Genetec public-private partnership The Hotel Gran Marquise’s new security system is part of Genetec's private-public sharing initiative The Hotel Gran Marquise’s new security system is part of Genetec's private-public sharing initiative, which enables the sharing of certain cloud-recorded images with police forces. The Military Police, the Ceará State Government and the ABIH (Brazilian Hotels Industry Association in Ceará) are partners in this project along with the hotel. The purpose of this private-public partnership is that, with the monitoring carried out by private companies, the public sector can achieve a more effective action, speedily curbing the action of criminals in monitored places. The private-public partnership is founded on the belief that such sharing of private company surveillance with the public sector will enable a more expedient and effective curbing of criminal activity in such monitored areas. In this way, it is possible to expand monitored areas and reduce crime without direct public sector investment. Recorded images are transmitted in real time to the police, and a two-way relationship benefits both sectors. "The goal of projects with public-private partnerships is prevention. It is possible to increase public safety with little investment from the private sector," explained Country Manager of Genetec Brazil, Denis André Côté. With such initiatives, we are beginning to see the benefits of advances in total surveillance systems expand beyond those companies who take the initiative to invest in them and begin to serve the broader public.
3xLOGIC, Inc., a provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500 winner, announced that Panda Restaurant Group, Inc. (parent of Panda Express, Panda Inn, and Hibachi-San) has completed deployment of 3xLOGIC’s VIGIL Trends Business Intelligence software to all of its North American locations. Interface Security Systems, headquartered in St. Louis, Missouri, is the integrator and overall project manager for this ambitious endeavour. Panda Express is the largest family-owned restaurant in America, with more than 2,000 stores globally, 35,000 associates and $3 billion in sales. Since it was established in 1983, Panda has steadily grown with roughly 125 stores opening each year. Privately owned and operated, the restaurant is guided by the core values of its co-founders and co-CEO, Andrew and Peggy Cherng and is dedicated to developing its team members and giving back to the community. As of today, Trends is deployed at 1,960 locations and has been integrated with existing Interface video surveillance and alarm systems Business intelligence solution “As an industry leader, Panda Express’s culture sets an expectation of best-in-class results,” explained Lyle Forcum, executive director of asset protection at Panda Express. “Accordingly, we needed a state-of-the-art business intelligence solution to provide us with truly actionable information. Intelligence we can act on is central to Panda’s business strategy, which focuses on meeting high standards through continuous operational improvement.” Starting in August 2017, 3xLOGIC and Interface Systems worked with Panda Express to customise Trends to meet the company’s unique, comprehensive needs. Interface began system deployment in QI 2018 with the first location going live in March 2018. As of today, Trends is deployed at 1,960 locations and has been integrated with existing Interface video surveillance and alarm systems. Integration with intrusion and video systems “It was impressive that we were able to integrate Trends so seamlessly with existing intrusion and video systems,” said Sean Foley, senior vice president of national accounts at Interface Systems, “and the entire solution was rolled out without a single technician visiting any store.” Unlike many retail BI implementations, the focus at Panda Restaurant Group is not solely on loss prevention, but also on tracking and improving all operations at every store. Here are some of the key elements of store operations that Trends enables Panda to monitor, track, and improve: Trends provides intrusion data, which shows when stores are opened and closed, deliveries are made, and whether the store is being remotely armed and disarmed People Development. To set its people up for success, store managers are able to review all transactional behaviour and address opportunity areas with employees within two days. Comparing Store Performance. The store managers’ Trends dashboard shows very clearly how the restaurant is performing compared to other stores in the region and to their prior month’s performance. Optimising Store Efficiency. Trends visually displays how many people are working per hour, what job they are facilitating, and the revenue generated per hour. Monitoring Intrusion Data. Trends provides intrusion data, which shows in a very simple display when stores are opened and closed, deliveries are made, cleaning is done, and whether the store is being remotely armed and disarmed. Tracking Cash. Panda Express can track currency, how much is in the safe and when it was last counted, as well as petty cash spend along with scanned receipts for purchases. Custom Dashboards. The system provides an array of dashboards for all levels in the organisation that give an at-a-glance or drilled-down overview of an employee’s priorities and responsibilities. “At Panda, safety and loss prevention are key priorities in executing great operations,” said Lyle Forcum, executive director of asset protection at Panda Express. “We worked with 3xLOGIC and Interface for over a year to implement a highly-customised solution to meet these priorities. Now, we have a cutting-edge tool deployed across the entire enterprise that we can all be proud of.”
Cherokee Nation Entertainment (CNE) is the gaming and hospitality arm of the Cherokee Nation, operating multiple casinos and hotels across northeast Oklahoma, USA, including the prestigious Hard Rock Hotel & Casino Tulsa. Concerned that their security team was spending an overly large number of person-hours reviewing video recordings searching for a single person of interest, CNE sought to reduce the time it took to review security footage, so their security team could remain focused on proactive tasks, and optimise their day-to-day efficiency. CNE also wanted to obtain and assess accurate data on occupancy and visitor trends for business intelligence purposes. Furthermore, CNE wanted to be alerted to security-related events in real-time, in order to handle security issues as they developed. savVi’s video surveillance solution CNE selected savVi, Agent Vi’s on premise video analytics solution, due to the wide range of video analytics capabilities that savVi offers. Over 1,000 savVi licenses were purchased, allowing cameras at CNE’s ten Oklahoma-based casinos to be enabled with different combinations of real-time event detection, video search and business intelligence capabilities. CNE utilises the video search capability most widely – to enable rapid search through the surveillance video to pinpoint events of interest – and therefore video search capabilities are enabled on the majority of cameras at the sites. Business intelligence capabilities are mostly deployed around the various gaming machines, and at entrance and exit points, to show traffic patterns and real-time people counts. Real-time event detection capabilities are used largely for the high-security areas to ensure that CNE’s security team is informed regarding situations, as they unfold. savVi is deployed through integration with a range of Axis network cameras, primarily the AXIS P3225 and Q3505 fixed cameras, the AXIS P5635, Q6044 and Q6045 PTZ cameras, and for outdoor vehicle search, the AXIS Q3708 fixed camera with three sensors. CNE uses Milestone XProtect Corporate Video Management System (VMS), which is fully and seamlessly integrated with savVi, a Milestone Certified Solution. savVi’s video search capabilities allow for verification of personal injury claims by customers who may be trying to defraud the casino savVi’s real-time event detection savVi’s video search capabilities are of considerable importance to CNE. There is a prevailing need for the casinos to be able to swiftly locate specific events within masses of footage (“incident remediation” as it is known within the entertainment industry). Among other things, this allows for verification of personal injury claims by customers who may be trying to defraud the casino. Previously, the security team’s time was heavily occupied by observing hours of footage in search of a specific person or incident. savVi now enables CNE to run the search automatically, allowing far more effective use of the operators’ time, and reduced search time from as much as 16 hours for a single search, down to a matter of minutes. savVi’s real-time event detection capabilities are primarily used by CNE to ensure a safer and more secure environment within the casino parking facilities. By immediately alerting to any suspicious event, such as people loitering or cars moving in an unauthorised direction, the security team can monitor events and act accordingly as they unfold. savVi’s heat mapping capabilities savVi also allows CNE to gather and analyse essential business intelligence data on occupancy and visitor trends. savVi delivers accurate headcounts, meaning that the security team is constantly aware of how many people are on-site and using the casino facilities. This provides essential knowledge in the case of an emergency where a facility might need to be evacuated, and also helps prevent over-crowding. By utilising savVi’s heat mapping capabilities, CNE has knowledge of which areas of the casino are more heavily populated, and at what times. CNE can then leverage the data collected in a number of ways, including negotiating leasing deals for externally-owned casino equipment and knowing which internal locations require heavier investment of machines and personnel. This puts CNE well ahead of its competitors, as it is one of, if not the, first gaming company to employ Business Intelligence through video analytics. SavVi’s deployment in CNE’s casinos is an endorsement of the great benefit that savVi’s video analytics capabilities" savVi’s video analytics capabilities “It was savVi’s swift and effective video search that caught CNE’s attention when searching for an enhanced security solution, in particular due to the automated query ability,” said Joshua Anderson, Director of Surveillance and Technology, Cherokee Nation Entertainment. “We have been extremely impressed with savVi’s capabilities and the quality of its performance, and fully expect savVi to increase efficiencies and provide true ROI which will have a major impact on the bottom line.” “Cherokee Nation Gaming Commission’s approval of savVi’s deployment in CNE’s casinos is an endorsement of the great benefit that savVi’s video analytics capabilities offer to gaming concerns,” commented AJ Frazer, VP Business Development, Agent Vi. “Having selected to deploy the full range of savVi video analytics functionalities, savVi offers CNE valuable insights into the activities and customer experience at their multiple sites, benefitting both CNE and their customers.”
Pivot3, the hyperconverged infrastructure performance and technology provider, announced Caesars Entertainment EMEA has deployed Pivot3 HCI to ensure robust protection of critical video surveillance data and to future-proof its IT infrastructure to support a wider range of workloads. Support multiple mission-critical workloads Pivot3 unifies storage, compute and virtualisation resources into a powerful, easy-to-deploy solution that reduces cost, IT complexity and organisational risk. With Pivot3, Caesars’ can now support multiple mission-critical workloads, including video surveillance, on a single high-performance and cost-effective infrastructure platform. “We selected Pivot3 because we have complete confidence that its highly-resilient HCI technology will protect our video data,” said Charles Rayer, IT director, Caesars Entertainment EMEA. “In today’s sophisticated gaming environment, it’s critical that video data is protected, always available and easily accessible at any time, from any device or location. Pivot3 supports our broader roadmap initiatives with the opportunity to expand hyperconverged to our datacenter and enterprise computing applications, which helps future-proof our investment and drive additional value across our organisation.” In addition to Pivot3, Caesars EMEA is deploying Milestone video management software (VMS) across its 14 sites Video surveillance & management solutions Caesars Entertainment is one of the most established and innovative brands in the global gaming industry. Its EMEA division has a diverse portfolio of gaming, entertainment, restaurants and bars at locations throughout the United Kingdom, South Africa and Egypt. The organisation relies on highly-integrated video surveillance solutions to capture the data that drives business intelligence and ensures compliance and continuous operations. The addition of Pivot3 to its ecosystem helps protect against system failures, operational interruptions and lost revenues, which cannot be tolerated in strict regulatory environments such as gaming. Milestone video management software In addition to Pivot3, Caesars EMEA is deploying Milestone video management software (VMS) across its 14 sites in the region. Pivot3’s interoperability and ease of integration with Milestone stems from its ability to consolidate VMS hosting, security applications and associated data, and all client workstations into one centralised platform. Caesars EMEA’s individual sites incorporate 75 to more than 200 video surveillance cameras. “HCI is the ideal platform for mission-critical applications, like video surveillance, that require the highest degree of protection, resiliency and availability,” said Brandon Reich, video surveillance practice leader, Pivot3. “Pivot3 is designed to handle the rigors of enterprise IT environments with the fastest, simplest and smartest HCI available, and we’re excited to support Caesars’ video data protection needs as well as their infrastructure growth going forward.”
Heart of America Group doesn’t just operate hotels and restaurants -- it engineers, designs, builds, and operates them, all with the intent that the company will be owning them for many years and bringing value to customers and to the communities in which they reside. The Moline, Illinois-based company has grown considerably since it opened its first restaurant in 1978, The Machine Shed, a 100-seat restaurant in Davenport, Iowa, that was dedicated to the American farmer. Forty years later, the company, led by CEO Mike Whalen, owns and operates 35 hotels and restaurants in seven states, including Hilton, Marriott, and Holiday Inn & Suites locations, as well as brands including Johnny’s Italian Steakhouse, The Republic on Grand, Hotel Renovo, Wildwood Lodge, Thunder Bay Grille and The J Bar. Whalen seeks to not only provide a secure entry way for customers, but also an entrance that displays excellence in design, elegance, and quality Elegant and secure entry way “We are unique in that we have a life-cycle mentality, rather than a simple initial cost mentality, when it comes to our properties,” Whalen says. “We have a design department and five architects on staff, in addition to our own construction division. We place high value on the customer’s perception of us and their comfort while they are on our properties.” That mentality particularly applies to the entrances of its hotels and restaurants, where Whalen seeks to not only provide a secure entry way for customers, but also an entrance that displays excellence in design, elegance, and quality - elevating the customer’s overall perception of the property. “The old cliché that you get only one chance to make a first impression is painstakingly true of a hotel,” Whalen explains. Whalen and his team are choosing to use Boon Edam’s TQA automatic revolving doors for hotel properties and BoonAssist TQ manual revolving doors for restaurants TQA automatic and TQ manual revolving doors Whalen and his team explored the possibility of implementing revolving doors after their national chain partners imposed licensing agreements that required automatic doors for entrances. “I was sitting in our brand new, beautiful lobby that had an automatic sliding door, and every time someone walked into the hotel, cold air rushed in,” Whalen explains. Moving forward, Whalen and his team are choosing to use Boon Edam’s TQA automatic revolving doors for hotel properties and BoonAssist TQ manual revolving doors for restaurants. Both types of revolving doors fit the company’s design profile while minimising unwanted weather intrusion. “When our customers see a Boon Edam revolving door on our property, we think they view us as a higher class structure,” Whalen explains. “And from an energy management standpoint, the doors keep the cold air out, especially in the winter.” The BoonAssist TQ manual door is unique in the industry because it combines three features: power assist, speed control and positioning Integrating access control system with doors Both the TQA automatic and the BoonAssist TQ manual revolving doors from Boon Edam are metal-framed doors with glass sidewalls and door wings. The TQA is a completely ‘hands free’ automatic door that starts rotating when it senses that a user is approaching. The BoonAssist TQ manual door is unique in the industry because it combines three features: power assist, speed control and positioning: all three features combine to relieve users of extra effort, keep users safe, and make entry more intuitive. Its modern design employs electricity and can therefore be fitted with additional security options that can be customised to an application, such as adding an access control system to allow managers entry after closing hours. Whalen has been pleased with the level of customer service that he’s received from the Boon Edam team. “They have been very responsive to any issues. There was nothing that we were unhappy with in regard to the basic engineering or the quality of the finishes of the product. They operate great, and the perception [of them] is great.”
Dahua Technology, manufacturer and supplier of video surveillance products provides its patented HDCVI solution to secure Lulu Hypermarket in Muscat, Oman. Lulu Hypermarket is a hypermarket chain and retail venture started by Lulu Group International in 2000. It has over 30,000 employees of various nationalities. Lulu Hypermarket is one of the largest retail chains in Asia and is the biggest in the Middle East, with 115 outlets in the Gulf Cooperation Council (GCC) countries and one in Kochi, India. It is amongst the world’s 50 fastest growing retailers, according to research firm Deloitte. Dahua’s security solution Dahua provided HDCVI technology to secure the branch of Lulu Hypermarket in Muscat with cooperation from its system integrator China Communications Services. This is the first time that Dahua and China Communications Services have cooperated for an entire CCTV project. The two teams’ deep experience in CCTV resulted in a smooth and successful implementation for Lulu. Lulu mainly used Dahua HDCVI Professional series products, including HDCVI cameras, HDCVI DVRs, VMS, IP storage, video wall, etc. Around 250 HDCVI cameras, including bullet, dome and PTZ, were provided by Dahua. A video wall display unit was used in the control centre and IP SAN storage devices are used to meet 90 days recording requirements.Dahua appreciated the teamwork with China Communications Services, which made the project successful and was happily accepted by Lulu Hypermarket" Dahua HDCVI Professional series adopts the patented DH5000 chipset and high-performance CMOS sensor. The camera retains the ease-of-use of an analogue system while offering up to 1080P HD video output. Pro series is suitable for the users who want to secure small-and-medium-scale applications like airports, hospitals, schools, upscale hotels or banks. Collaborations for success "HDCVI is Dahua-patented technology featuring HD analogue video transmission over coaxial cable, allowing reliable long-distance HD transmission at lower cost. As for the Lulu Hypermarket, we provided our HDCVI professional series products to protect the whole market,” said Rio Mao, Sales Director of APAC at Dahua Technology. “Dahua appreciated the teamwork with China Communications Services, which made the project successful and was happily accepted by Lulu Hypermarket. We are obviously looking for further cooperation with China Communications Services for more projects.” "We really appreciate this great support from Dahua, and we have more confidence to work with Dahua together in the whole Middle East market,” said Zhu Linghua, Manager of Overseas Department at China Communications Services. “I believe we can achieve more mutually-beneficial project starts from this successful case and continue cooperation with each other in the near future.”