SaaS alerts boosts Kaseya 365 user offering

Kaseya, the global provider of AI-powered cybersecurity and IT management software announced Kaseya 365 User, joining Kaseya 365 Endpoint which launched in April 2024, at DattoCon Miami.

Kaseya 365 User gives managed service providers (MSPs) the ability to help their customers prevent, respond to, and recover from threats to user identity and security.

SaaS Alerts

Kaseya also announced it has acquired SaaS Alerts, an industry-pioneering cybersecurity company that helps MSPs monitor and protect customers’ SaaS application usage.

SaaS Alerts’ technology is included for free as part of the Kaseya 365 User subscription, adding significant value to the new subscription for MSPs.

AI-based automation

"Our mission is to make our partners more profitable, by providing them a platform that provides far more AI-based automation than otherwise available, and offering that platform at a fraction of the cost,” said Fred Voccola, CEO, of Kaseya.

“When we launched Kaseya 365 Endpoint earlier this year, the market response was astounding."

Financial benefits

"Our goal from the beginning of our journey was to ensure our MSP partners get the recognition and financial benefits that match the enormous value they provide to SMBs around the world. Now, with Kaseya 365 User, we get to take another major step."

"Our partners can better protect themselves and their customers, automate service delivery, and once again vastly improve their unit economics for greater profitability.”

Comprehensive protection

While small businesses power the global economy, their technology infrastructure is largely dependent on MSPs

While small businesses power the global economy, their technology infrastructure is largely dependent on MSPs to protect user data and respond to ever-present cyber threats.

With Kaseya 365 User and Kaseya 365 Endpoint, MSPs can offer comprehensive protection for small business owners and their customers.

Competitive advantage

“Now more than ever, there is a massive advantage to being an MSP powered by Kaseya,” said Nick Martin, Director of Managed Services, at Mainstreet IT Solutions.

“It’s a true competitive advantage because with Kaseya 365 User we’re getting more for less money, and we can pass along savings to our customers without sacrificing anything.”

Cloud detection and response

SaaS Alerts, a critical component of Kaseya 365 User, is the SaaS security platform for MSPs. This innovative technology allows MSPs to monitor and remediate any potential threat to their critical business applications or users in SaaS environments in real time and ensure critical business applications are safe from both internal and external threats.

“As cyber threats are becoming more sophisticated, MSP tools need to evolve,” said Jim Lippie, CEO, of SaaS Alerts. “With cloud detection and response, MSPs can identify breaches and act on them quickly. This is a must-have for MSPs to protect their customers.”

DattoCon Miami highlights

Kaseya DattoCon event includes nine training sessions and six workshops so attendees can become better

2024's Kaseya DattoCon event includes nine training sessions and six workshops so attendees can become better versed in the products they already own.

Notable sessions include keynotes with Kaseya CEO Fred Voccola, philanthropist and innovator Mick Ebeling, and wildlife photographer Ron Magill. The event will end with the much-anticipated Golden Datto and Cooper Cares Awards and a Fright Night Halloween party.

Additional key announcements from Kaseya

Backup Concierge programme: Backup is the last line of defense and one of the most important tools for an MSP, but it represents one of their largest spends and highest risks. Kaseya is committed to solving the challenge, both commercially and technically, with a $10M investment in the new Backup Concierge programme. This programme is free for Kaseya Datto backup customers and is purpose-built to ensure they are optimising their profitability, as well as supporting their technical needs throughout the data protection journey for new and existing clients.
Next-Gen Endpoint Backup: Building on its commitment to protecting data everywhere, Datto's Endpoint Backup expands to offer better control, more flexibility, and greater restore options - while still at a price point that makes it more profitable than any competitive solution on the market. Purpose-built for MSPs, it boasts centralised, policy-based management; smart scheduling with custom controls (ie, business hours); full control over throttling, data regions, and selective backup configurations (inclusions/exclusions); and is fully integrated with popular MSP solutions like IT Glue, PSAs, RMMs and more.
Cooper Copilot Expands to PSA: With new AI features, Kaseya BMS and Autotask both amplify technicians' ability to swiftly act and communicate. Smart Ticket Summary saves time spent reading through tickets to see actions already taken, distilling it into a succinct recap. Smart Writing Assistant empowers technicians to send clear and professional messages to end-users by transforming their technical expertise into simple communication. Smart Resolution Summary automatically captures and documents the steps, actions, and outcomes involved in resolving IT tickets, creating a detailed record for future reference and faster issue resolution. These features streamline the ticket resolution process so techs can do more in less time.
Better Together: Network Detective Pro and audIT are one platform delivering unparalleled audit, discovery, and reporting to MSPs to close more business and increase profits by showcasing IT value. New and existing partners get the automated capabilities of Network Detective Pro coupled with the dynamic presentation layer of audIT at no additional cost.
New Capabilities to Vonahi: Vonahi has introduced a new prospecting test feature that allows MSPs to offer potential clients a preliminary pentest evaluation to demonstrate immediate value. Further, custom-branded reports can be exported to Microsoft Word for full customisation allowing MSPs to add additional data and customise report themes to fit their company brand.