SourceSecurity.com
  • Products
    CCTV
    • CCTV cameras
    • CCTV software
    • IP cameras
    • Digital video recorders (DVRs)
    • Dome cameras
    • Network Video Recorders (NVRs)
    • IP Dome cameras
    • CCTV camera lenses
    Access Control
    • Access control readers
    • Access control software
    • Access control controllers
    • Access control systems & kits
    • Audio, video or keypad entry
    • Electronic locking devices
    • Access control cards/ tags/ fobs
    • Access control system accessories
    Intruder Alarms
    • Intruder alarm system control panels & accessories
    • Intruder detectors
    • Intruder warning devices
    • Intruder alarm communicators
    • Intruder alarm accessories
    • Intruder alarm lighting systems
    Topics
    • Artificial intelligence (AI)
    • Cyber security
    • ISC West
    • Counter Terror
    • Robotics
    • Body worn video cameras
    Openow from SMARTair wireless access control

    Openow from SMARTair wireless access control

    Vanderbilt Bluetooth Low Energy readers

    Vanderbilt Bluetooth Low Energy readers

    Dahua Fixed-focal Dome Network Camera

    Dahua Fixed-focal Dome Network Camera

  • Companies
    Companies
    • Manufacturers
    • Distributors
    • Resellers / Dealers / Reps
    • Installers
    • Consultants
    • Systems integrators
    • Events / Training / Services
    • Manned guarding
    Companies by Product area
    • CCTV
    • Access control
    • Intruder alarm
    • IP networking products
    • Biometrics
    • Software
    • Digital video recording
    • Intercom systems
    Topics
    • Artificial intelligence (AI)
    • Cyber security
    • ISC West
    • Counter Terror
    • Robotics
    • Body worn video cameras
  • News
    News
    • Product news
    • Corporate news
    • Case studies
    • Events news
    Latest
    • SureCloud receives recognition for IT Vendor Risk Management Tools on Gartner’s Magic Quadrant
    • OPTOLANE installs Trustonic security platform to protect new connected medical diagnostic devices
    • Everbridge Public Warning System selected as Peru’s Disaster Alert and Early Warning Emergency Messaging System
    • HillQuest Security starts offering security guard services in Orange County and Riverside Areas
    Topics
    • Artificial intelligence (AI)
    • Cyber security
    • ISC West
    • Counter Terror
    • Robotics
    • Body worn video cameras
  • Insights
    Insights
    • Expert commentary
    • Security beat
    • Round table discussions
    • Security bytes
    • Round Table Expert Panel
    • Year in Review 2018
    • Year in Review 2017
    Featured
    • MOBOTIX M7 platform provides more flexibility and computing power
    • Trends in banking security include more networks and software
    • Fast and accurate, Rapiscan’s CT scanning improves airport baggage screening
    • The intersection of education and fire and security
    Topics
    • Artificial intelligence (AI)
    • Cyber security
    • ISC West
    • Counter Terror
    • Robotics
    • Body worn video cameras
  • Markets
    Markets
    • Airports & Ports
    • Banking & Finance
    • Education
    • Hotels, Leisure & Entertainment
    • Government & Public Services
    • Healthcare
    • Remote Monitoring
    • Retail
    • Transportation
    • Industrial & Commercial
    Topics
    • Artificial intelligence (AI)
    • Cyber security
    • ISC West
    • Counter Terror
    • Robotics
    • Body worn video cameras
    Arecont Vision cameras utilised for city surveillance in Mankato, Minnesota

    Arecont Vision cameras utilised for city surveillance in Mankato, Minnesota

    MOBOTIX announce The Cactus Concept to offer greater protection from cyber-threats

    MOBOTIX announce The Cactus Concept to offer greater protection from cyber-threats

    Vanderbilt’s SPC Connect helps monitor buildings for Odense council, Denmark

    Vanderbilt’s SPC Connect helps monitor buildings for Odense council, Denmark

    Dahua delivers cameras, monitors and switches for surveillance of city centre in Lincoln

    Dahua delivers cameras, monitors and switches for surveillance of city centre in Lincoln

  • Events
    Events
    • International security
    • Regional security
    • Vertical market
    • Technology areas
    • Conferences / seminars
    • Company sponsored
    Upcoming Events
    • Crime Prevention International Conference (CPIC) 2019
    • IFSEC India 2019
    • 2019 China Smart Homes & Buildings Expo
    Topics
    • Artificial intelligence (AI)
    • Cyber security
    • ISC West
    • Counter Terror
    • Robotics
    • Body worn video cameras
    Crime Prevention International Conference (CPIC) 2019

    Crime Prevention International Conference (CPIC) 2019

    2019 China Smart Homes & Buildings Expo

    2019 China Smart Homes & Buildings Expo

    Oman Facilities & Environment Exhibition & Conference 2020

    Oman Facilities & Environment Exhibition & Conference 2020

    Kuwait Health Safety & Environment Forum 2020

    Kuwait Health Safety & Environment Forum 2020

  • White papers
    White papers
    • Video Surveillance
    • Access Control
    • Video Analytics
    • Video Compression
    • Security Storage
    White papers by company
    • HID Global
    • Nedap Security Management
    • ASSA ABLOY EMEA
    • ASSA ABLOY - CLIQ
    • ISONAS, Inc.
    Other Resources
    • Videos
    Topics
    • Artificial intelligence (AI)
    • Cyber security
    • ISC West
    • Counter Terror
    • Robotics
    • Body worn video cameras
    Financial institutions require future-ready physical security technologies

    Financial institutions require future-ready physical security technologies

    H.265 High Efficiency Coding: Video compression for security applications

    H.265 High Efficiency Coding: Video compression for security applications

    How to overcome the storage challenges of adopting surveillance AI

    How to overcome the storage challenges of adopting surveillance AI

    Physical security supports a future-proof cyber security strategy

    Physical security supports a future-proof cyber security strategy

About us Advertise
  • Artificial intelligence (AI)
  • Cyber security
  • ISC West
  • Counter Terror
  • Robotics
  • Body worn video cameras
  • Intrusion detection
  • Video management software
  • Trade Show/Exhibition
  • Video analytics
  • View all
Counter Terror
  • Home
  • About
  • News
  • Expert commentary
  • Security beat
  • Case studies
  • Round table
Counter Terror

What are the security challenges of the hospitality market?

10 Jul 2018

10 Jul 2018
Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook

Editor Introduction

Hospitality businesses work to provide a safe and pleasant customer experience for their guests. Hotels offer a “home away from home” for millions of guests every day around the world. These are businesses of many sizes and types, providing services ranging from luxury accommodations to simple lodging for business travelers to family vacation experiences. Hospitality businesses also include restaurants, bars, movie theaters and other venues. Security needs are varied and require technologies that span a wide spectrum. We asked this week’s Expert Panel Roundtable: What are the security challenges of the hospitality market?


Card image cap
Joe Oliveri Johnson Controls, Inc.

From protecting private business information to ensuring the safety of guests and staff, the hospitality market faces different security challenges all while being tasked with providing an exceptional visitor experience. Facility owners and managers must consider implementing integrated security solutions to better safeguard their buildings and patrons, and to ensure guests’ visits are uninterrupted. For example, hotels can install access control as a tool for owners to protect their earnings and guest information, while also leveraging the technology to restrict or allow admittance to specific locations. Video surveillance can also be connected to the access control system to provide 24/7 monitoring. By integrating systems, hotels can provide advanced security without disrupting guests and staff can perform their routine duties without impeding safety measures.

Card image cap
Bud Broomhead Viakoo

Hospitality businesses must present a welcoming environment to a stream of guests who come and go freely, while maintaining employee satisfaction and business profitability. To achieve these goals, it is vitally important that surveillance cameras and other security systems operate continuously and securely from cyber-threats. That way, if something is stolen, a guest slips and falls, or there is other suspicious activity, surveillance video will be available to review the incident. In addition, security systems that always work like they should can improve employee retention, which is directly correlated to perception of safety. Like many other industries that rely on data to keep business operations going, ransomware and cyber-breaches that use camera devices and other security equipment as attack surfaces can deeply harm hospitality organisations. For these and other reasons, automated verification solutions that minimise downtime of physical security systems and improve cyber-security can directly address hospitality’s key security challenges.

Card image cap
Tim Palmquist Milestone Systems

Whether it’s hotels, restaurants and nightclubs, tourism and cruises, stadiums or amusement parks, these types of businesses need to offer open and inviting spaces but also have the challenges of addressing safety, access and security in controllable but minimally intrusive ways. In recent years these challenges have been compounded by the threat and outbreak of willful acts intended to create fear or harm, and to generate press for the perpetrators. Consequently, more attention to the design of security solutions is required to mitigate these evolving and dynamic risks. Planning for new technology like AI and predictive analytics can also make a difference in better securing these types of environments. Cybersecurity threats are also changing the corporate landscape in hospitality: global organisations are realising that standardising their security technology on a unified yet scalable platform architecture provides management in local regions and at headquarters with a consistent approach.

Card image cap
Ken LaMarca On-Net Surveillance Systems, Inc.

Perhaps the greatest challenge in the hospitality industry deals with the basic need to keep guests and personnel safe and secure while maintaining cost-effective operations. Robust Video Management Systems (VMS) provide a powerful tool that addresses core security issues while also contributing valuable business information. For example, surveillance can be tied with POS systems to monitor transactions and RFID tracking solutions to track equipment such as housekeeping carts or laptops. Facial recognition and license plate recognition analytics can automatically alert personnel of wanted individuals on-site, as well as priority guests who warrant special attention. And mobile apps can provide personnel with real-time access to cameras and accommodate live video feeds from cell phones to help manage scheduled events and evolving situations that may be potentially threatening. The expanded value proposition provided by advanced VMS-driven solutions presents a strong case for investment in these highly versatile and powerful systems.

Card image cap
John Davies TDSi

Hospitality covers a broad range of services, from hotels and restaurants to bars, cinemas, music venues and sports stadiums. Whilst these venues can vary in the services they offer, many of the challenges they face are similar. Take a bar for example – security needs to ensure customers/visitors are not committing unlawful acts (such as theft or attacks on other customers/staff) but also to monitor staff behavior, too (such as taking cash from tills/the safe or helping themselves to produce and stock). Effective door security systems and teams are very important, especially when alcohol is being served. This ensures problem individuals are either prevented from entering or removed if required. In hotels, access control is often the most crucial security provision – from the front door, to lifts and room doors – ensuring only paying guests can enter and stay, but also preventing thefts of belongings, hotel properly or vandalism.

Card image cap
Jumbi Edulbehram Oncam

The primary challenge the hospitality industry faces is the fine balance between the delivery of exceptional customer service and maintaining a safe and secure environment. The industry sees a range of threats, including theft, terrorism and natural disasters, and more modern risks, such as those related to cybersecurity, liability and compliance. Stringent yet creative security strategies must be integrated into business operations to address these concerns while also ensuring guest satisfaction. Intelligent video solutions are one method to achieve this goal; for example, video analytics can provide people counting and heat mapping to mitigate long lines, while facial recognition can be valuable for both recognising top customers as well as tracking a person of interest in the event of an incident.

Card image cap
Eric Widlitz Vanderbilt Industries

Organisations in the hospitality sector have, unfortunately, become soft targets for senseless tragedies, elevating the need for a comprehensive and thorough security solution. The inherent challenge lies in efficiently securing every door and passageway of a building. At large hotels, for example, staff entrances can often be perceived as an easy option for gaining unauthorised entrance. This creates the need for closely monitored and strict access parameters. Card readers that allow personnel to verify identity are crucial in these environments, along with an access control system that can lock down the building at the push of a button in the case of an intruder or security emergency. Integrating these access control solutions with video surveillance enhances a hotel's situational awareness and footage gained, combined with time-stamped access, can help pinpoint anomalies and be used in ongoing investigations.


Editor Summary

Terrorism threats may seem a remote possibility for some hospitality owners and operators. However, it could happen anywhere. Beyond that scary possibility is a range of other day-to-day concerns for hospitality businesses, as enumerated by our Expert Panelists. Achieving safety without compromising the guest experience, allowing easy access to amenities while keeping the bad guys out, and protecting business assets and even cash are among the hospitality concerns that require the best technology approaches the security and video surveillance marketplace has to offer.

  • Related links
  • ACT Access control software
  • ACT Access control controllers
  • Johnson Controls Limited Access control controllers
  • TDSi Access control controllers
  • TDSi CCTV cameras
  • TDSi Access control software
  • TDSi Intruder detectors
  • Vanderbilt Access control software
  • Vanderbilt CCTV cameras
  • Vanderbilt Intruder detectors
  • Vanderbilt Access control controllers
  • Related categories
  • Intruder detectors
  • CCTV cameras
  • Access control controllers
  • Access control software
Related articles
Physical and cyber security precautions when travelling

Physical and cyber security precautions when travelling

Mass security screening technology for large events

Mass security screening technology for large events

2018 FIFA World Cup Russia integrates safety, security and service

2018 FIFA World Cup Russia integrates safety, security and service

Follow us

Sections Products Companies News Insights Case studies Markets Events White papers Videos July 2018 news RSS
Topics Artificial intelligence (AI) Cyber security ISC West Counter Terror Robotics Body worn video cameras Intrusion detection Video management software Trade Show/Exhibition
About us Advertise About us 10 guiding principles of editorial content FAQs eNewsletters Sitemap Terms & conditions Privacy policy and cookie policy
About this page

Security experts from Johnson Controls, Inc., Viakoo, Milestone Systems, , TDSi, Oncam, Vanderbilt discuss "What are the security challenges of the hospitality market?"

See this on SecurityInformed.com

Subscribe to our Newsletter

Stay updated with the latest trends and technologies in the security industry
Sign Up

DMA

SourceSecurity.com - Making the world a safer place
Copyright © Notting Hill Media Limited 2000 - 2019, all rights reserved

Our other sites: SecurityInformed.com | TheBigRedGuide.com | HVACInformed.com

Subscribe to our Newsletter


SourceSecurity.com
SecurityInformed.com

Browsing from the Americas? Looking for our US Edition?

View this content on SecurityInformed.com, our dedicated portal for our Americas audience.

US Edition International Edition
Sign up now for full access to SourceSecurity.com content
Download Datasheet
Download SourceSecurity.com product tech spec