Brigham Young University enhances security operations with Genetec Operations Center

Genetec Inc., the global pioneer in enterprise physical security software, announced that Brigham Young University's (BYU) has optimised its security operations with the Genetec™ Operations Center work management system.

Located on a 560-acre campus in Provo, Utah, BYU is home to nearly 34,000 students and over 5,000 faculty and staff.

Enhancing campus security

A robust security team of officers, supervisors,  trained students, and staff ensures campus safety

The university’s robust security program includes 25 sworn officers, 15 security supervisors, and up to 400 student employees trained through its Security Academy.

To better coordinate multiple departments and manage a broad range of responsibilities, BYU sought a solution that would unify operations and improve efficiency.

Simplifying operations

The Genetec Operations Center is integrated with BYU’s existing Security Center platform, enabling the university to consolidate tasks like dispatching, work ticketing, and activity tracking into a single system. This streamlined approach replaces disconnected tools and manual processes, helping teams collaborate more effectively and maintain clear visibility of their operations. With Operations Center, BYU has automated several key processes. 

For example, routine tasks such as nightly code checks across campus divisions, equipment inspections, and building audits are now scheduled and managed automatically. This reduces the workload on dispatchers, minimises the potential for errors, and ensures tasks are completed consistently. The mobile app also enhances situational awareness for field officers, providing real-time updates on assignments and facilitating compliance with operational procedures.

Flexible and customisable workflows

Operations Center ensures tasks are completed efficiently while reducing the learning curve

The flexible design of Operations Center allows BYU to customise workflows and reports to suit specific departmental requirements.

From tracking officer locations to managing inventory and generating incident documentation, the platform adapts to support the diverse needs of the university’s security teams. The system has also streamlined onboarding processes for new staff and student employees. By offering intuitive tools and tailored workflows, Operations Center ensures tasks are completed efficiently while reducing the learning curve for new team members.

Enhancing collaboration and efficiency

The implementation of Operations Center has significantly improved BYU's ability to coordinate security efforts, enhance communication, streamline data sharing, and centralise documentation and auditing processes. Automation of routine processes, such as inspections and daily reporting, reduces manual effort, freeing teams to focus on higher-priority responsibilities.

"First-time users of Operations Center immediately see how it benefits their organisation—no extensive training required. It delivers quick and accurate results. Without Genetec, I can't imagine how we’d manage all this information,” says Chris Autry, Managing Director of BYU Police and BYU Security.