Business security systems

Acronis, a globally renowned company in cyber protection and data security solutions, has announced an update of its Acronis True Image 2021 that incorporates a professional-grade vulnerability assessment tool into the personal cyber protection solution. Scanning operating systems  Individuals and home office users can now scan their operating systems and applications for exploitable vulnerabilities and get recommendations on effectively closing those security gaps. Users can now scan their operating systems and applications for exploitable vulnerabilities  With an estimated 60% of data breaches involving vulnerabilities for which a patch is available but not applied, and more than 11,000 common vulnerabilities and exploits (CVEs) listed for popularly used software, the ability to quickly find and fix those openings is critical in stopping cybercriminals. Vulnerability assessments Incorporating vulnerability assessments in the same personal solution as Acronis’ advanced anti-malware and backup ensures individuals, prosumers, and home office users can significantly reduce the risk of malware. “During the past five years, the emergence of ransomware as a service means criminals don’t need to be particularly technical and that they can just pay for a malicious toolkit that exploits unpatched vulnerabilities,” said Serguei Beloussov, Founder and Chief Executive Officer (CEO) of Acronis. Comprehensive cyber protection solution “Users need an easy and efficient way to identify and close those vulnerabilities to ensure their system data and backups are secure and protected. Providing that capability in one solution with anti-malware and backup delivers comprehensive cyber protection and tremendous value.” Given this year’s increased number of remote workers and online shoppers, cyber-criminals are expected to be particularly aggressive in their attacks, especially during the holiday shopping season. The ability to close any security gaps in their system comes just in time for users taking advantage of the Black Friday and Cyber Monday deals. VB100 certified anti-malware In addition to the vulnerability assessment tool, the autumn update also introduces an enhanced anti-ransomware engine. The improved engine further strengthens Acronis True Image’s next-gen, full-stack antimalware technology, which recently earned VB100 certification by returning a 99.9% detection rate with zero false-positives in the independent lab’s tests. Peter Karsai, Head of Testing at Virus Bulletin, said "We were pleased to welcome Acronis True Image to our endpoint security certification programme and it came as little surprise that it achieved VB100 certification on its debut, the product's business counterpart Acronis Cyber Protect now having earned its third VB100 certification. We look forward to continuing to test both products." Enhanced ransomware engine The advanced anti-malware capabilities are included with Advanced and Premium licences The new vulnerability assessment tool and enhanced ransomware engine are both included in all editions of Acronis True Image 2021, the personal solution in the Acronis Cyber Protect family of products. The advanced anti-malware capabilities are included with Advanced and Premium licences, and offered as a three-month trial with Standard and Essential licences. “Increasingly, cybercriminals are leveraging artificial intelligence and other technologies to make their malware more effective and increase the frequency of attacks. Stopping these attacks starts with fixing vulnerabilities so they are denied access to your system,” noted Candid Wüest, Vice President of Cyber Protection Research at Acronis. Anti-malware solution Candid adds, “Yet even with strong system defences and an anti-malware solution, the reality is an attack can still get through. That’s why cyber security without backup and backup without cyber security, is ineffective against today’s threats. Only Acronis True Image delivers the cyber protection today’s users need.”

Radiflow, a provider of cyber security solutions for industrial automation networks, announces a collaboration with Mitsubishi Electric UK to address the needs of IEC62443 cyber security standards in the Critical Infrastructure and Industrial Automation markets. Radiflow develops trusted industrial cyber security solutions for critical business operations that have been successfully deployed in over 4,000 sites by major utilities and industrial enterprises worldwide. Security risk assessments The combination of the automation knowledge and tools of Mitsubishi Electric UK with the cyber security and IEC 62443 compliance skills of Radiflow, provides a holistic view of a client’s risk posture. Radiflow will also provide Mitsubishi Electric UK customers with a consultancy service for cyber security, which includes the provision of OT security risk assessments, provision of Radiflow intrusion detection software and general advice on alignment with IEC 62443-3. Supporting asset owners There is a growing demand for solutions that address the requirements of cyber security in the OT space" In addition, the solution will help customers to support asset owners in satisfying the requirements of the NIS Directive along with due diligence in alignment with CPNI (Centre for the Protection of National Infrastructure) best practice. Commenting on the announcement, David Bean, Solutions Manager for Mitsubishi Electric UK said, “Our new collaboration with Radiflow provides expertise in the field of OT cyber security which compliments and broadens the services that we offer our customers through the Mitsubishi Electric UK System Service Operation. There is a growing demand for solutions that address the requirements of cyber security in the OT space and we are looking forward to delivering those solutions and building our relationship further with the team at Radiflow.” Data-driven analysis Ilan Barda, Founder & CEO of Radiflow added, “Radiflow sees huge value for OT organisations to have cyber security services and solutions aligned with their automation systems. By combining the automation knowledge and tools of Mitsubishi with the OT cyber security skills and tools of Radiflow, we are able to provide a holistic view of an organisation’s OT risk posture.” In August, Radiflow launched Cyber Industrial Automated Risk Analysis (CIARA), the first fully automated tool for asset data collection, data-driven analysis and transparent risk metrics calculation including risk scoring per zone delivering best practice around risk modelling and management using the ISA/IEC 62443 series of standards.

Check Point® Software Technologies Ltd., a foremost provider of cybersecurity solutions, has announced that it has become a strategic partner of FinTech Scotland, an independent not-for-profit body jointly established by the private sector and the Scottish Government. Check Point solutions bring a practical boost to cybersecurity awareness and engagement with Scottish fintech firms. The collaboration will offer pioneering security solutions and education and training resources to help Scottish fintech companies protect their business and data against advanced cyber-threats. Protect business against cyber threats The partnership will see Check Point deliver cybersecurity education and training initiatives to organisations operating in FinTech Scotland’s cluster. It will also work with the fintech SMEs to enable cybersecurity from the outset with focused solutions to help protect their businesses against cyber threats targeting networks, cloud deployments and mobile devices. Fintech cluster FinTech Scotland is supported by a broad range of global financial services, technology, and professional services firms, as well as the University of Edinburgh and the University of Strathclyde, the Financial Conduct Authority, Scottish Government and Scottish Enterprise. Check Point brings its expertise and global experience in cybersecurity, which will help further develop Scotland’s position as a global fintech cluster. Embedded cybersecurity “Scotland is home to a phenomenal pool of fintech talent. However, as with many sectors, these firms face complex challenges right now, as they navigate the changes to their networks due to the rapid digital transformation and remote working practices forced upon us all,” said Roddy MacCallum, Head of Scotland at Check Point Software Technologies.  “By partnering with FinTech Scotland, we aim to equip these firms with the tools and support they need to ensure cybersecurity is deeply embedded within their business in these challenging times and beyond.” Safe and secure innovation “We’re delighted to welcome Check Point as a strategic partner. They join a group of global organisations that have decided to support the development and growth of the Scottish fintech cluster.” “Cyber threats are one of the biggest concerns for fintech entrepreneurs. Involving a global expert in cybersecurity will help address those concerns and support fintech SME’s to confidently develop safe and secure innovation,” said Nicola Anderson, interim CEO at FinTech Scotland. Online event The partnership with FinTech Scotland further demonstrates Check Point’s ongoing commitment to providing essential education and training in Scotland. To mark the launch of the partnership, Check Point and FinTech Scotland are hosting an online event on 26 November to discuss the latest cybersecurity threats in the sector.

Mobile Communications America (MCA), the foremost provider of voice, video and data solutions that enhance the safety, security, and operating efficiency of workplaces announces the addition of S3 Integration, LLC (S3), a front-runner in integrated security management systems, life safety systems, and IT solutions and services. Safety and security industry Headquartered in Baltimore, Maryland since 1996, S3 is a market front-runner in the safety and security industry with a geographic presence in Maryland, Virginia, Washington, D.C., and North Carolina. S3 provides a complete portfolio of professional services from planning, engineering, implementation, integration, to the maintenance of state-of-the-art security systems. Authority statements S3's President Tom Silcott described the acquisition as "S3 Integration is extremely excited to join MCA. There is a great amount of synergy between the two companies. Our knowledge and experience in the security integration industry will be a great addition to MCA." "We are excited for S3 to join the MCA family," said Vince Foody, CEO of MCA. "The security and life safety solutions and services S3 offers strengthens our portfolio and ability to provide customers the best options to fit their safety, security, and operational needs. Their commitment to customer service complements our service first DNA value." Expanding footprints S3 expands MCA's geographic footprint across Alabama, Arizona, Colorado, the District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

AddSecure, a renowned European provider of premium IoT solutions with a focus on secure critical communications and data, announced that it has entered into an agreement to acquire International Security Group GmbH, a renowned German innovator in technology-driven video Surveillance-as-a-Service. ISG offers a comprehensive portfolio of mobile video surveillance solutions marketed as Video Guard to customers within industries such as construction, logistics and infrastructure. With the acquisition, AddSecure enters the attractive video surveillance market, a growth market with vast potential. The mobile video surveillance market in Germany, ISG’s core market, is expected to grow at over 30% p.a. with similar growth rates possible in other European geographies given the markets are relatively nascent. Video surveillance-as-a-Service The joint mission is to enhance the safety and security across industries such as construction, utilities, transportation and more, with the objective to become a leading European provider of video Surveillance-as-a-Service. “The acquisition of ISG boosts AddSecure’s reach in the IoT and secure critical communications and data space, and enhances our offering with the addition of advanced video surveillance technology. Entering into this growing market is a logical next step to support our ambitious growth strategy, and fits perfectly with our extensive knowledge of security and safety and our current offering of smart solutions,” said Stefan Albertsson, CEO of AddSecure. Video surveillance offering “We are excited to join the AddSecure organisation with its expansive growth strategy and pan-European footprint that will open new opportunities for the Video Guard product range,” said Jörn Windler, Managing Director of International Security Group. Jörn Windler will remain as the Managing Director of the business post-acquisition and will be instrumental in integrating the video surveillance offering into AddSecure.

Cobwebs Technologies (Cobwebs) has launched the only available, fully automated web investigation platform capable of unified identity resolution to the corporate security market. The ability to work in stealth mode and bridge the digital and physical world will boost the corporate security team’s threat intelligence and mitigation capabilities. The law enforcement grade platform’s AI and machine learning (ML)-powered algorithms’ ability to extract targeted intelligence from the web’s big data and deliver trustworthy threat intelligence is unprecedented. Battle-proven technology “Currently, corporate security teams have limited investigative, threat intelligence and detection capabilities because many use disparate systems only capable of monitoring the surface web." "Some still use time-consuming and error-prone manual investigative processes. Cobwebs makes these outdated processes redundant,” explains Johnmichael O’Hare, Sales and Business Development Director at Cobwebs Technologies. “Cobwebs allows corporate security teams to bridge the digital and physical world with its ability to deanonymise threat actors anywhere. No one else has this capability. Our technology is already battle-proven and used by law enforcement agencies and homeland security departments around the world.” How does it work? The Cobwebs web investigation platform works similarly to a search engine. An analyst enters their search terms and the platform conducts wide and deep threat monitoring across the web. When something suspicious is found, the platform moves into the web investigation phase. Here, it not only locates and analyses the activities of threat actors in a myriad of digital and social media channels across the open, deep and dark web but it also proactively thwarts their planning and activities with precision. Investigative process The process seamlessly culminates in the deanonymisation and confirmation of the nefarious individual’s identity irrespective of their online or global location. Corporate security analyst’s identity is masked and secured via Cobweb’s secured browsing tool The threat actor’s identity together with threat intelligence data relevant to the search terms is then displayed on an intuitive dashboard. Throughout the entire investigative process, the corporate security analyst’s identity is masked and secured via Cobweb’s secured browsing tool. Strengthens risk profiles Cobwebs strengthen the risk profiles of companies using the platform and deliver true threat intelligence. “Our platform will give the teams and departments responsible for protecting some of America’s most important businesses the investigative capabilities they need to enhance their field intelligence with actionable and trustworthy data.” “This allows them to manage their internal and external risks, and cyber threats, protect their bottom line, and boost their situational awareness. Company employees, digital and physical assets, and intellectual property remain protected,” adds O’Hare. User protocols From a privacy perspective, the platform is only able to locate information already in place on the surface, deep or dark web. All corporate security teams using Cobwebs Technologies have their own internal user protocols and oversight that govern the appropriate use of the technology. Cobwebs provide the web intelligence platform, trains corporate security teams on how to use it, and provides after-sales support to all clients. It does not carry out investigations on behalf of clients.

Many businesses will already have some form of security in place, but what is often overlooked is the need to assess whether the protection is suitable enough for the nature of their business, or efficient enough for the premises they are utilising. As the country continues to face unprecedented times, it is crucial than ever to protect your business, particularly outside working hours or if at present the majority of your workforce is working remotely for the foreseeable future. So, what can you do to ensure that you’re protected? Intruder prevention For many intruders, bypassing the security of a building will just be target practice and an opportunistic attempt to see what they can find, often without any real plan or knowledge of the building’s precautionary measures. With this in mind, it can be worth pre-empting any unwanted entries with a more sophisticated process: fogging. A fogging system is a fast-acting deterrent for intruders. When activated, a thermally generated white smoke-like substance instantly delivers a dense, impenetrable As the country continues to face unprecedented times, it is crucial than ever to protect your business, particularly outside working hoursfog that covers the surface area where valuable equipment and other contents are kept, obscuring them from sight, and protecting them from the possibility of theft or damage until authorities arrive on the scene. Fogging system provider, Bandit UK works with ADT Fire & Security to enhance security measures, providing additional safeguarding for business properties. Putting this in place can mean that considerable cost, time and effort can be saved in the event of an attempted break-in, whilst disruption to business is reduced to a minimum. For small business owners, the financial burden of enhancing your security may seem unfeasible at the moment. In order to make a more informed decision, here are some other useful steps you can adopt, whether you are open or temporarily closed for business. Secure your equipment  Simple routine checks such as regular property and equipment audits can help keep track of equipment and help to allocate responsibility for particular items to individual employees. Tagging computers and recording details of serial numbers will also help track down stolen equipment but is also useful for contacting IT services in the event of theft to ensure confidential information doesn’t fall into the wrong hands. Consider securing expensive equipment to floors or walls, this will make it difficult for opportunistic thieves to dash around grabbing expensive computing equipment for example. The right locks There should be a robust locking system in place, with a minimum of two locking points on external doors that meet British Standards. While you’re not physically on the premises, all internal doors, including fire doors, should be closed. Ensure that you have recorded each member of staff that has keys and therefore access to the building; this should be kept to a minimum for monitoring purposes. Perhaps it’s been several years since the locks were changed, and personnel have changed or sets of keys have gone missing. A locksmith can quickly and cost-effectively change your locks if necessary. Window glazing It may be a good idea to consider additional glazing on your windows. Installing laminated glass provides an extra layer so that windows cannot be easily tampered with or broken. Boarding of windows is another option and will completely prohibit outsiders from having a direct view into the building – this could be a cost-effective measure if you are temporarily closed. Review your monitored intruder alarm system So, you already have CCTV installed on your premises. From a maintenance point of view, how long has it been since you tested your system? Although you can review simple things like whether the lens is still picking up clear visuals, it may be best to ask an engineer from your security provider for advice on how to service There should be a robust locking system in place, with a minimum of two locking points on external doorsyour technology. It may be some years since you first installed the system, so it is worth checking if there have been any app developments, as this is a fantastic way to monitor your premises without being there. Also be sure to check you have adequate storage so that you are able to browse through previous footage if needed. Some companies use a cloud-based service; do you know what yours uses? Don’t forget fire hazards Electrical items can also be the biggest culprit of fires. In the first instance, the mains integrity should be checked, gas and electricity lines (for frayed or faulty wires), as well as plumbing. All electrical appliances should be repaired or installed by a certified firm to reduce risk of electrical fires, and it’s advised that a routine PAT test should be implemented every twelve months. It is a legal requirement for UK businesses to carry out a Fire Risk Assessment (FRA) - this identifies a host of fire-related pitfalls, such as fire hazards, the people at risk if fire strikes, emergency exit plans and even covers staff training. Ensure you have this document regularly updated (and in an easily accessible place) to ensure that all bases are covered.  Invest in external lighting If your building is in a poorly lit area, it’s a good idea to invest in external lighting. You won’t need planning permission for this but use your best judgment to decide on the area you want to light up, and what gradient you’d like to use. It is best to have a system installed that automatically switches on when visibility is reduced. This also goes beyond just security; entrances and exits, ramps, pavements, and car parks should be well lit for additional safety for staff and visitors. Property maintenance Your business may be operating at a reduced level or potentially even closed in line with the government’s lockdown recommendations. It may still be important to have a senior member of staff visit the site at regular intervals to ensure that everything is in order. There’s never an ideal time to review your security, but it’s important to do it regularly to help pre-empt any potential opportunistic burglars and give yourself complete peace of mind.

Blind spots in surveillance coverage, incompatible video and access control systems, lack of adequate perimeter measures—these are common issues that facility directors must address with their security teams. At the end of the day, facility executives need technology that accomplish more with less—that expand situational awareness, overall system functionality, and real-time response capabilities while generating cost-savings. By leveraging technology like thermal imaging, this is possible. Security directors who want to improve facility management—specifically 24/7 monitoring for heightened security and elevated skin temperature frontline screening for entry control—should consider incorporating thermal cameras into their next security upgrade or new installation project.  Levelling up your security with thermal By using thermal security cameras, facility directors can better protect their property and tenants from external threats. Backed by decades of successful deployment in the government and defense sector for reconnaissance, thermal imaging is a trusted technology. New innovations have expanded the use cases for thermal cameras and made them widely available to commercial and industrial facilities. Today, corporate offices, manufacturing plants and healthcare campuses all use thermal cameras as a core component of their security strategy. All use thermal cameras as a core component of their security strategy Thermal security cameras perform in adverse conditions where standard surveillance cameras cannot. Visual cameras require a light source, and thus, additional infrastructure, to produce an image. If there’s no light, there’s no video. Because thermal cameras measure infrared radiation, or heat, they do not need illumination to produce imagery. In fact, thermal cameras can see in total darkness as well as in rain, smoke, and light fog. They truly enable 24/7 surveillance. Enhancing video analytics Further, thermal cameras yield high-contrast imagery, which not only enhances video analytics performance, but also situational awareness. For example, a security operator viewing a thermal camera feed can easily spot a trespasser attempting to camouflage in the foliage at night by alerting the operator of body heat on premise. Thermal cameras also enable alarm validation. While motion sensors, laser detectors and fiber optic cables need another technology to visually verify the alert, thermal cameras already provide this function. With onboard analytics, thermal cameras detect objects, classify whether it’s a human, animal or vehicle, and provide video clips for remote operators to assess the alert. Consequently, thermal cameras minimise unnecessary dispatch of guards or police for false positives, saving valuable time, money and resource for facilities. In the event of a true alarm, thermal cameras enable superior suspect tracking. Upon receiving an intrusion alert, a long-range pan-tilt thermal camera can widely monitor the area and scan the property. The camera can then follow the movements of an intruder, and if equipped with both thermal and optical sensors, provide both thermal and color video of the person. With this data, a security officer can ascertain the threat level and determine whether the person is an employee who forgot their ID or an unauthorised person trespassing on private property. It is important to note that thermal cameras cannot detect a specific individual or their personal information, rather they classify whether the object is a human and then further analysis is required through of the use of visual cameras for identification.  For these reasons, facility directors, especially those managing large campuses or properties, should consider deploying thermal cameras to maximise their intrusion detection capabilities for stronger overall security. Thermal cameras maximise intrusion detection capabilities Streamlining entry control with temperature screening Facility executives can also improve their access and entry control security procedures by using radiometric thermal cameras for temperature screening. COVID-19, classified as a global pandemic in March 2020, has permanently changed how facility directors build security and environmental, health and safety (EHS) plans. Now, facility directors are prioritising protocols and technologies that minimise both the risk of exposure as well as the spread of infectious diseases among employees, visitors and contractors. Temperature checks have become one of the most widely adopted as a key component of frontline screening practices across facilities. In fact, General Motors plants and the Pentagon Visiting Center are notable examples of critical facilities deploying radiometric thermal cameras for skin temperature screening.  Radiometric thermal cameras for skin temperature screenings allow for a non-contact, frontline diagnostic tool that enables high throughput. These thermal cameras specifically measure skin surface temperature at the inner corner of the eye, the region medially adjacent to the inner canthus, which is known to be the best measurement spot. The most reliable thermal cameras yield accuracies of ±0.3°C (0.5°F) over a temperature measurement range of 15°C to 45°C (59°F to 113°F).  Available in a handheld, tripod-mounted or fixed-mount form factor, elevated skin temperature thermal cameras are deployed inside entryways, immediately screening people as they walk into the facility. These cameras scan a person up to one to two meters (or three to six feet) away. Premium thermal cameras can scan individuals in two seconds or less. Premium thermal cameras can scan individuals in two seconds or less Thermal cameras are intended for use as an adjunct to clinical procedures in the screening of skin surface temperature. Upon detection of an elevated skin temperature, a person must then undergo a secondary screening where a medical device can determine whether the person has an actual fever or should partake in virus specific testing. By implementing these screening procedures, facility directors ensure a faster, non-invasive method to quickly detect possible signs of infection before an individual enters a populous area. This minimises the risk of communal spread of viruses among employees in the workplace, which ultimately increases workforce health, safety and peace of mind. Today, a total security solution designed to detect both physical threats as well as environmental and health hazards is one that includes thermal cameras for elevated skin temperature screening. Facility managers can strengthen their risk management plans by proactively expanding their security systems to include these solutions. Many physical security solutions are already in place at key entry points as well as additional checkpoints, such as indoor surveillance cameras, visitor management and access control. Implementing screening stations with specific radiometric thermal cameras is a logical integration at these locations. Choosing the right solution for your facility While thermal cameras for perimeter protection and elevated skin temperature screening are valuable components to the overall security system, facility directors need to know that not all thermal is created equal. Thermal cameras need to be carefully researched and evaluated before deployment. Here are a few best practices for choosing the right thermal camera for your facility and application. Define your application: A thermal camera made for long-range perimeter monitoring functions differently than a thermal camera built for elevated skin temperature screening. Make sure to choose a camera designed for your specific use case. Know the distinguishing characteristics: Be aware of which technological features separate high-performing cameras from low-end options. For perimeter thermal cameras, resolution, detection range and integration capabilities matter. For elevated skin temperature screening cameras, resolution, sensitivity, accuracy and stability are critical. Check for certifications: Select a thermal camera with proven interoperability. Consider one that is ONVIF-compliant to ensure integration with the overall security system and chosen video management software. Additionally, for elevated skin temperature cameras, consider one that has a 510(k) filing (K033967) with the U.S. Federal and Drug Administration as well as one that supports other screening standards such as ISO/TR 13154:2017 and IEC 80601-2-59:2017. Work with experienced partners: Work with a system integrator who is knowledgeable in thermal. Choose thermal cameras from manufacturers with a solid track record of success for both security and elevated skin temperature screening deployments. Leverage guidebooks, site planning tools and online trainings that these experienced manufacturers have to offer to maximise performance.

A recent survey compared how employees, tenants, property owners and managers, and developers feel about returning to the workplace, and what would make them feel safer. Among the responses from employees and tenants, 63% don’t feel comfortable returning to work, and cited their own health and safety, as well as the safety of their loved ones, as the main cause for concern. However, 73% of business owners said they plan on reopening as soon as possible, within 2-4 weeks. How can we fix the disconnect, and ensure that property owners are creating safer, healthier workspaces for returning tenants?  With the right tools and strategies in place, businesses can return to work with confidence. As it turns out, decision makers are prepared to budget for safety precautions as well; whether it’s providing PPE for employees, or upgrading building systems, 51% of owners are increasing their security and safety spend in response to the pandemic. Innovative technology is helping businesses find ways to accommodate new health guidelines, as well as give tenants peace of mind as they return to the workplace.  Tenant and employee concerns 79% of people saying they’d be more willing to return to work with reduced occupancy In addressing top tenant and employee concerns, many businesses are pivoting to staggered work schedules. This is a good starting point for accommodating the CDC workplace guidelines for social distancing, as it helps minimise the number of people in the building. In fact, social distancing was the top-requested safety update requested by employees and tenants, with 79% of people saying they’d be more willing to return to work with reduced occupancy.  However, with 80% of businesses maintaining or decreasing their current building size, minimising the number of people at work can be challenging, especially if you’re managing your facility remotely. Occupancy management tools, such as density counters, people sensors, and presence reporting data, can help administrators track who is at the building and when. Plus, with more data at your disposal, you can make informed decisions about space utilisation throughout the building, whether to reopen amenities like gyms and cafeterias, and adjust work schedules to accommodate capacity thresholds. To further streamline the process, you can enforce capacity thresholds by connecting occupancy tools to your access control system. Associating work schedules with access credentials ensures that only those scheduled for the day will be able to enter the space. Accessing the workplace Which brings us to the next piece of the return-to-work puzzle: how people are accessing the workplace. “The reality is that people don’t want to touch things anymore; it’s just too stressful,” says Openpath President James Segil, “Removing the communal touch points is key to making people feel safer, which is why you’ll see so many tech companies pivoting to touchless capabilities.” And yet, only 25% of decision makers have implemented touchless solutions. Mobile credentials were already growing in popularity for their convenience and ease of use prior to the pandemic. In fact, 62% of survey respondents would prefer to use their phone to enter the workplace. Now, touchless access control options can also eliminate the need to touch a common reader or door handle. Plus, with a cloud-based access control solution, all those mobile credentials are managed remotely, which helps accommodate a remote workforce and eliminates the need to meet in person to issue a badge. When even opening the front door induces anxiety, touchless access makes it one less thing to worry about.  Healthcare questionnaires In addition to limiting who has access to the building, many businesses are now requiring employees and visitors to complete health questionnaires prior to coming into the workplace. Take the burden off your administrative staff by using tenant and visitor platforms like Envoy Protect, which offer digital access requests, check-in, and amenity reservations. Using a mobile platform to create, distribute, and manage health questionnaires is a smart way to streamline your operations, plus it gives you more visibility into who is in your building and when. 45% of commercial landlords and business owners admit security is one of the biggest challenges During the pandemic, 45% of commercial landlords and business owners admit security is one of the biggest challenges they’re facing. Approach technology updates with a smart strategy to maximise the safety and security benefits: start with the most impactful areas first, such as the front door. A mobile access control solution like Openpath that offers built-in occupancy tracking capabilities can help automate and enforce social distancing measures while still ensuring the security of your space. As a best practice, open systems allow for seamless integrations to strengthen your security. For example, integrating Cisco Meraki’s video surveillance platform with access control enables remote security management by associating real-time footage with access events.  Prioritising safety and security is key to addressing the concerns of returning tenants and employees as workplaces reopen. Because business owners are faced with tough decisions on which updates will prove to be sound investments, it’s important to consider technology that does more than solve immediate problems. Future-proof systems enable safer reopening now, and are also primed to meet the challenges of tomorrow. Integrated proptech tools are allowing businesses to make smarter decisions and create safer, healthier workspaces for the post-pandemic world.

Close collaboration with customers has been a hallmark of the physical security industry for decades. And yet, less ability to collaborate face-to-face to discuss customer needs has been a consequence of the COVID-19 pandemic. “True innovation, which comes from close collaboration with customers, is more difficult to achieve remotely,” said Howard Johnson, President and COO, AMAG Technology, adding “Not being able to visit in person has not been helpful. Kurt John, Chief Cyber Security Officer at Siemens USA, adds “We need to plan intentionally with a strategic approach for collaboration and innovation.” Securing New Ground virtual conference Security experts from three manufacturers reflected on the impact of COVID-19 on the physical security industry Security experts from three manufacturers reflected on the impact of COVID-19 on the physical security industry at a ‘View from the Top’ session, during the Securing New Ground virtual conference, sponsored by the Security Industry Association. Their comments covered business practices during the pandemic and the outlook for technology innovation in response. “We had to pivot quickly on business models and create a cross-portfolio team task force to discuss how we can leverage technologies to help customers [during the pandemic],” said John, adding “We are having outcome-based conversations with customers about their businesses and operations, and how we can combine short-term benefits with long-term growth and flexibility.” But some of those conversations are happening from a distance. Results-oriented approach in remote work environment After the pandemic took hold, Siemens shifted rapidly to remote work and embraced other infrastructure changes. “We had to refocus and lead with empathy, flexibility and trust,” said John, adding “We gave our staff flexibility to set their hours and used a results-oriented approach.” There is also a social element missing in the work-from-home model. “Virtual coffee machines do not replace being there in person,” said Pierre Racz, President and CEO, Genetec, adding “Small talk about the weather is important psychological elements.” Positives in using multi-factor identity management He predicts that, in the future, office hours may be reduced, but not floor space, with space needed for in-person collaboration and long-term social distancing. Employees will come to the office to do collaborative work, but can work from home to accomplish individual tasks that may be ‘deferred’ to after-hours, when the kids have been fed. When the pandemic hit, Genetec had resumed 95% of their operations within 36 hours, thanks to their use of multi-factor identity management. They did not suffer from malware and phishing issues. “Multi-factor is really important so that well-engineered phishing campaigns are not successful,” said Pierre Racz. Shift to ‘Zero Trust’ model All three panelists noted a coming skills gap relating both cyber security and systems integration Remote working technologies are shifting to a ‘zero trust’ model, in which access to systems is granted adaptively based on contextual awareness of authorised user patterns based on identity, time, and device posture. For example, an office computer might have more leeway than a home computer and a computer at Starbucks would be even less trusted. The approach increases logical access security while providing users their choice of devices and apps. Skills gap in cyber security and systems integration A growing skills gap has continued throughout the pandemic. “Where we have vacancies, we have struggled to find candidates,” said Howard Johnson. All three panelists noted a coming skills gap relating both cyber security and systems integration. New technologies will clearly require new skills that may currently be rare in the workforce. Cyber security will become even more important with growth in new technologies such as AI, machine learning, 5G and edge computing. A workforce development plan is needed to address the technologies and to enable companies to pivot to new business needs, said John. Adoption of temperature sensing solutions From a technology viewpoint, Johnson has seen attention shift to the reception area and portal, away from touch technologies and embracing temperature sensing as a new element. There have also been new requests for video and audio at the portal point, to create methods of access and egress that do not require security personnel to be present. “Some customers are early adopters, and others are waiting for the market to mature before investing,” Howard Johnson said. “Security companies have been faced with the need to respond rapidly to their customers’ needs during the pandemic, but without seeming like ‘ambulance chasers’,” said Pierre Racz. In the case of Genetec, the company offered new system capabilities, such as a 'contamination report', to existing customers for free. Move to a hybrid and flexible work environment In the new normal, the pendulum will swing back to the middle with more flexibility and a hybrid approach" An immediate impact of the pandemic has been a reduction in required office space, as more employees have worked from home, raising questions about future demand for office space. “The pendulum tends to swing to the extremes,” said Kurt John, adding “In the new normal, the pendulum will swing back to the middle with more flexibility and a hybrid approach.” “Users will be much more careful about letting people into their space, which requires more policies and procedures,” said Lorna Chandler, CEO, Security by Design, who participated in a panel at Securing New Ground about how the pandemic is changing commercial architecture and access control. “Users should also be careful in the rush to secure premises from COVID-19 that they don’t violate HIPAA laws or create other potential liabilities,” adds Chandler. Continuum of mechanical and electromechanical devices Mark Duato, Executive Vice President, Aftermarket, ASSA ABLOY Opening Solutions, said a “Continuum of mechanical and electromechanical devices is needed to protect premises and ensure convenient operation of an access control operation.” “First and foremost, the immediate reaction to the impact of COVID-19 is to rush to educate and invest in technologies to increase the ability to analyse people,” said Duato, who also participated in the access control panel. Shift to touchless, frictionless access control “The move to touchless, frictionless access control “is really a collaboration of people, process and technology,” said Valerie Currin, President and Managing Director, Boon Edam Inc., adding “And all three elements need to come together. Touchless and frictionless have been in our market for decades, and they’re only going to become heightened and grow. We’re seeing our business pivot to serve markets we have not served in the past." More and more data is a feature of new systems, but is only helpful when it is analysed. “We all live in a world of data, or IoT and sensor technology,” said ASSA ABLOY’s Mark Duato, adding “But we don’t want to be crushed by data. Data is only helpful when you can reduce it to functional benefits that will help us innovate. We have to take the time to squeeze the value out of data.”

Combining artificial intelligence (AI) with cloud video creates systems that are smarter, safer and more cost-effective. Furthermore, adding AI capabilities can widen the advantage gap of cloud video systems compared to on-premise systems, especially for cost-conscious end users. “We strongly believe the total cost of ownership (TCO) for cloud systems is more affordable,” says Ken Francis, President of cloud video surveillance company Eagle Eye Networks. “And introducing really powerful AI will expand the cost differences.” Combining AI and cloud video To finance realisation of their vision to combine AI and cloud video, Eagle Eye Networks has raised $40 million of Series E funding from venture capital firm Accel. The money will allow Eagle Eye to continue its steep growth curve and leverage AI on its true cloud platform to reshape video surveillance. “The investment will make video surveillance smarter and safer for end users,” says Francis. In effect, end users have maximum flexibility to manage and analyse their video data however they wish The system sends captured video to the cloud, where a variety of AI or video analytics systems can extract valuable data from the captured video. Eagle Eye offers an application programming interface (API) to enable integration of best-in-breed third-party AI and analytics systems to leverage the video. In effect, end users have maximum flexibility to manage and analyse their video data however they wish. Delivering lower costs In addition to offering integration with third-party systems, Eagle Eye is investing in its own AI development, and hiring additional development and customer service personnel. As new technologies become part of the Eagle Eye platform, customers benefit from lower costs because of economies of scale. Keeping the emphasis on development of cloud systems, Eagle Eye also offers customers maximum flexibility in choosing their cameras. Eagle Eye’s on-premise cyber-hardened “bridge” can connect to almost any camera from thousands of manufacturers, including those connecting with HD-over-coax. The COVID-19 pandemic has expanded the need for end users to view their premises remotely, and in the process has highlighted shortcomings of their existing video systems. As a result, video manufacturers - including Eagle Eye Networks - are seeing a surge in end users updating their systems. Cloud video surveillance Given the costs of installing and maintaining hard drives for local storage (and additional challenges during a pandemic lockdown), more end users are opting to use cloud systems. In effect, the COVID-19 pandemic is accelerating installation of cloud video surveillance. “Our industry is the most resilient in the world,” says Francis. Eagle Eye Networks was on track to double their growth in the first quarter, and then COVID slowed everything down As a whole, 2020 has been a successful year for the cloud system provider. Eagle Eye Networks was on track to double their growth in the first quarter, and then the COVID lockdown slowed everything down. During the second quarter, their revenue from setup fees and appliances fell by 35% or so, but subscriptions increased slightly including customers looking to keep watch over their shuttered businesses. Temperature alerting solutions The third quarter saw another big uptick in business; August and September were booming, and not just from projects that were delayed from Q2. There has also been a spike in customers looking to apply temperature alerting solutions, says Francis. In uncertain economic times, cloud systems require around 40% less up-front costs, and provide flexibility to eliminate the system (and the expense) at any time without losing a large financial investment.  Cloud video has reached a tipping point in the United States, Mexico, and the United Kingdom, among other locales, but the technology lags in some other geographic areas such as France. Driving adoption is availability and cost of sufficient upload speed and bandwidth. In addition to Eagle Eye’s branded growth, the company also provides the OEM engine behind a half dozen or so cloud systems offered by other manufacturers. Backing multi-site enteprises About eight years old, Eagle Eye Networks has focused squarely on the small- and middle-sized business (SMB) market, especially multi-site businesses such as retail, banking and healthcare. They also work with local governments and K-12 schools. Moving forward, the company will seek to expand more into multi-site enterprise customers, some of which have 1,000 locations around the world and need to store their video locally to meet regulatory requirements. Multi-site businesses, benefit from the cloud by eliminating the need for local IT equipment and expensive staff Multi-site businesses, especially, benefit from the cloud by eliminating the need for local IT equipment and expensive staff. As internet connectivity becomes less expensive than installing new cable infrastructure, cloud systems will become more attractive to large campus environments such as colleges and airports, says Francis. The advent of 5G connectivity will also be a plus. All Eagle Eye products are NDAA compliant. Premium support services Further expanding its services, Eagle Eye Networks is poised to launch “Premium Support Services,” in which the cloud provider’s employees will proactively monitor and service customer sites for a minimum additional monthly fee. The cloud structure enables most problems to be addressed and solved remotely without needing to send personnel to a site. The new investment from Accel, a funding partner of top-tier tech companies such as Facebook, Dropbox and Spotify, is Accel's first investment in the security industry. In addition to investing in AI, Eagle Eye also plans to leverage the funding to expand into new regional markets with new data centres and additional staff in business development, sales and support roles.

John Wiegand died in 1986, but the communications protocol that bears his name is still alive and well, connecting access control readers to controllers using two wires – one to transmit “zeros” and the other to transmit “ones.” The Wiegand protocol persists despite its limitations, including one-way communication, lack of encryption, and inability to manage the readers in a system centrally. In a Wiegand system, a controller provides no acknowledgement that data has been received. Systems that still use the Wiegand protocol are performing below accepted industry standards and are vulnerable to over-the-counter exploits. A session at ISC West’s Virtual Event highlighted a replacement technology that solves those problems and expands the security, flexibility and functionality of systems. The technology is called OSDP (Open Supervised Device Protocol), which is now a standard managed by the Security Industry Association (SIA) and designated as an international standard by the International Electrotechnical Commission (IEC 60839-11-5).   Aligning three components OSDP requires alignment of three critical components – the access control system, readers and controllers. The access control system, readers and controllers OSDP is an RS-485 protocol used to pass card format data from the reader to the controller. Like the Wiegand protocol, it uses two wires, but in this case one wire transmits data and the other receives data. Installation is simplified because no system needs more than four wires – two for OSDP communication and two more for power. In contrast, using Wiegand, additional wires are needed to add other capabilities – up to 8 or more wires in all. OSDP cable runs can extend up to 4,000 ft (compared to 500 feet for Wiegand). Resolving problems Therefore, unlike Wiegand, OSDP sends information in both directions and provides “supervision” of the readers. If there is a problem with a reader, such as a reader communication error or disconnect, that notification is sent back to the access control management system. OSDP also supports encryption for greater security, in effect enabling end-to-end encryption for a host system, controller, I/O modules, readers and credentials. That notification is sent back to the access control management system OSDP also provides additional capabilities, such as control of a reader’s LED and buzzer as well as sending text notifications and messages to compatible displays. Integrators and/or end users can also push configuration and firmware updates to readers all at once. Because OSDP is “open,” there are more third-party integrations and standardizations. OSDP is particularly valuable for U.S. government applications because it meets federal access control requirements such as PKI for FICAM. Wiring requirements Best practice dictates rewiring a project using RS-485 cabling. Specific wiring requirements are needed for OSDP, including 24 gauge (AWG) stranded cables that are a shielded twisted pair with 120 Ohm impedance and overall lower capacitance. However, especially for shorter cable runs, existing wire from Wiegand installations can sometimes suffice, say if it is a cable run of less than 100 ft. Installers should prove their competency before being deployed to an outside installation “Installation of OSDP is not hard, just different than field technicians are used to deploying,” said Tony Diodato of Cypress Integration Solutions, one of the ISC West presenters. Therefore, training of technicians is paramount, and installers should prove their competency before being deployed to an outside installation in order to avoid problems. Integrators or installing teams should have a “lab” setup to thoroughly familiarise themselves with installation to ensure successful deployments.   Various in-line devices are available to help transition existing Wiegand applications to OSDP, even if one component or other does not support OSDP. For example, data converters enable installation of an OSDP reader with a legacy Wiegand control panel. Replacing existing devices in legacy Wiegand systems with OSDP devices and using data converters can provide some benefits of OSDP without requiring a full “rip-and-replace” installation.

Finbarr Solutions, a renowned global security & risk management consultancy, announced that it has been commissioned by Labtech London Limited. Its specialist team of security professionals, investigators and intelligence analysts will assess and advise on measures, to ensure Labtech London Limited delivers the highest levels of safety and security for citizens, tourists, businesses and infrastructure, throughout the 20-acres of prime real estate it owns and manages across Camden Market and West London. Finbarr Solutions has been selected by Labtech London Limited for its accreditations, qualifications, and proven expertise in running exhaustive Security Threat, Risk and Vulnerability Assessments (TRVA’s) for organisations around the world and in many different industry sectors. Hostile vehicle mitigation Finbarr Solutions will also advise Labtech London Limited on its hostile vehicle mitigation measures Managing Director of Finbarr Solutions, Ciaran Barry CSyP, comments: “Our role is to protect people, assets, brands and reputations. We are proud to have been selected by Labtech London Limited for this latest project, which involves some of the busiest, vibrant and iconic areas of the city.” In addition to conducting a comprehensive TRVA, focusing on 16-acres of real estate in the Camden Market area, Finbarr Solutions will also advise Labtech London Limited on its hostile vehicle mitigation measures. Review and improvement Head of Security at Labtech London Limited, Erhan Yildiran, ASyl at states: “More than 28-million people visit the Camden Market area each year, to shop, eat, drink, work and socialise in one of the most bustling, creative and exciting areas of London. It is our duty to provide and secure an environment for all who visit, live, and operate here. Finbarr Solutions are experts in their field, and we look forward to working with the team, as part of our continuous review and improvement of our measures.”

IDEMIA, the globally renowned company in Augmented Identity, moved to its new headquarters in September 2018, in an 11-floor building located in La Défense business district, in Paris, France. The building brings together 1,300 employees out of total worldwide staff strength of close to 15,000 people. Biometric access control Due to the sensitive nature of its activities in this building, and given its position on the biometrics market, IDEMIA decided to deploy biometric access control throughout the entire building, a first in this business district and a fantastic opportunity to showcase IDEMIA’s flagship products in real life. Most employees get to the office via nearby metro and tram stations, and therefore, arrive within the same 30-minute window. This creates the need for a high throughput access control solution, for entrance and exit peak-times. Access to the six elevators serving the eleven floors is given after a first control at speed gates in the lobby area. MorphoWave Compact devices deployed IDEMIA opted for MorphoWave Compact associated to Digicon’s dFlow speedgates IDEMIA opted for MorphoWave Compact associated to Digicon’s dFlow speedgates. MorphoWave Compact devices were mounted on a special stylish stainless steel pedestal. Four dFlow lanes were installed, with readers for entry and exit. MorphoWave Compact is IDEMIA’s flagship biometric device for physical access control. It performs a 3D scan and verification of four fingerprints in less than one second, in a quick and easy touchless ‘wave’ gesture within the reader. dFlow speedgates These features make the product particularly well-suited for such high-traffic locations, with the capability to authenticate up to 50 people per minute, thanks to advanced algorithms based on Artificial Intelligence. With dFlow speedgates, Digicon introduces a new vision for access control gates, one with continuous flows and normally open doors. dFlow enables free flow, ushering new levels of comfort and security. Frictionless biometric solution The installation is highly acclaimed by employees who appreciate the frictionless use of MorphoWave Compact and its natural ‘wave’ hand gesture, as well as Digicon’s ‘always open’ dFlow concept, that enables them to get to the elevators in only a few seconds. Of course, IDEMIA was well-placed for this biometric employee access control deployment, being the provider of MorphoWave Compact. The employees were immediately convinced by the frictionless and hygienic experience it offered them. The team in charge of the security of the building found the MorphoWave Compact and dFlow combination more secure and less intrusive than other access control systems. Most importantly, what is true for a company like IDEMIA will also be true for any company in need of a high level of security delivered in a frictionless and convenient way, especially in high-traffic locations like in an HQ lobby.

The 100 Mount Street premium-grade office tower completed in May 2019, is the tallest (152m) building in North Sydney. With an innovative cross-braced exoskeleton structure and a soaring glass curtain wall, the tower celebrates Sydney‘s history of excellence in architecture and structural engineering. The 35-story office tower offers panoramic views of Sydney Harbour, Sydney Opera House and Sydney Harbour Bridge, and is occupied by some of Sydney’s best-known companies. The site also benefits from its proximity to key transport infrastructures with a train station, bus stops, ferry wharf and taxi stand all within walking distance. This high traffic location required a convenient and secure way to ensure controlled access for the 2,000 people entering the building everyday, while maintaining the aesthetics of the 8 metres-high ceiling lobby. Efficient control access to the building In order to efficiently control access to the building, the security contractor supplied top quality COMINFO EasyGate SPT entrance control gates equipped with IDEMIA’s MorphoWave™ Compact high-end biometric contactless devices. COMINFO is an experienced manufacturer of turnstiles and speed gates. EasyGate SPT models were installed, equipped with the latest MDD motor technology (Magnetic Direct Drive: no gearbox, no oil, no brush) and advanced infrared optical sensors which ensure safe passage and detect tailgating and cross-over, to ensure that only authorised people can pass through the gates. MorphoWave Compact™ is the flagship biometric device for physical access control from IDEMIA, the front-runner in Augmented Identity. The terminal performs a 3D scan and verification of 4 fingerprints in less than 1-second, in a quick and easy touchless wave gesture. Aesthetic integration The features of the product are particularly well-suited for high traffic locations with the capability to authenticate up to 50 people per minute thanks to advanced algorithms based on Artificial Intelligence. COMINFO carried out an aesthetical integration of MorphoWave™ Compact into EasyGate SPT, resulting in a powerful solution that brings the latest physical access control system using only a simple wave of a hand. The project was deployed by Centaman, COMINFO’s partner for Australia/New Zealand. First to implement biometric technology Dexus and Dexus Wholesale Property Fund who owned the building were the first to implement this biometric technology in office buildings and have now more than 2,000 people registered with their biometrics, removing the need for physical access cards or touching anything when entering or leaving the secured premises. The installation is highly acclaimed by employees who appreciate the frictionless and hygienic use of MorphoWave™ Compact and EasyGate SPT.

The implemented solution enables the customer to manage the full lifecycle of the trusted employee identities, issued in the form of ID cards, mobile virtual smart cards and TPM based virtual smart cards. The employee identities can be used for physical and digital access, which means the organisation and its’ employees don’t have to deal with multiple passwords, cards or tokens. The identities are managed in one central system and are integrated with existing HR systems, corporate directory and access control systems. This enables smooth and secure on- and offboarding of employees and contractors and makes it easy to trace actions and audit the solution. The implementation at Borlänge municipality is integrated towards the PACs (Physical Access system) from RCO and enabling a smooth and central administration of cards used in the RCO system. Provides secure access The cutting-edge solution is implemented as a hybrid model where the CA (Certificate Authority) is delivered as SaaS (software as a service) from Nexus to the customer. The concept also includes a Digital Access (IDP, Identity Provider) solution which provides single sign-on and secure access to municipality services both for the employees using their own issued identities, but also for the citizens in the municipality using official eID’s (for example BankID). The solution used by Borlänge Municipality is delivered by Nexus partner, Atea, and consists of all standard Smart ID Workforce components: Digital ID Physical ID Physical Access Digital Access Corporate PKI (as a service)

Doncaster Culture and Leisure Trust (DCLT), The Dome, required a new solution that would protect several areas, including one of the largest gym’s in Doncaster, The Fitness Village. Vanderbilt ACT365 system DCLT had a specific brief for this project that specified enhancing the staff and customer experience, while simultaneously providing access control solutions to restricted areas from the general public, members, and staff alike. Oliver Law Security (OLS) Ltd. did not hesitate to recommend the Vanderbilt ACT365 system. ACT365 is not only a fully cloud-based solution, but also offers a flexible solution for installation and management that OLS identified as a key ingredient to meet DCLT’s project brief. API Integration In addition to DCLT’s security requirement, OLS also realised ACT365 as an ideal solution for this task, given the product’s very focused API integration. Thanks to the ACT365 interface, OLS was able to integrate DCLT’s gym management system to enable single-source data to be used to populate the access control system, keep records up-to-date, and enhance customer experience. For instance, previously, the older system had taken up to 3-5 seconds to validate members and open the entry turnstiles. Once the API interface had been achieved, this validation is now done instantly through ACT365 and allows members with active memberships through the entry points without any minimal delay. Game-changer security solution According to Oliver Law Security, using ACT365 and its API interface is a game-changer for this type of project The scope of this project, although not significant in the number of doors, was a very technical project with integration into SQL server and a third-party membership system with the potential for thousands of would-be users. According to Oliver Law Security, using ACT365 and its API interface is a game-changer for this type of project. With multiple updates per day, the access control system is always fully populated with the correct, validated members ensuring DCLT’s premier venue, The Dome, is protected against memberships that have lapsed. Cloud-based off-premise solution The system is entirely cloud-based offers an off-premise solution with no additional new servers required or PC’s running software. Through the ACT365 app, DCLT’s site administrators can manage the system for staff. The beauty of the interface is once the schedule runs, all information is autonomously sent to the ACT365 database, meaning adding new memberships, updating memberships, or revoking access is seamless, not tying up staff verifying and administering the membership/access control systems respectively. Commenting on the project, Oliver (Ollie) Law, Managing Director of Oliver Law Security (OLS) Ltd., stated “We didn’t hesitate to recommend the Vanderbilt ACT365 system. As a Vanderbilt Gold Integration Partner, this is our go-to product, and for Doncaster Culture and Leisure Trust, the flexibility and scalability of the product was best placed to grow with their business.” He adds, “We are fully committed to working and growing with Vanderbilt, and we look forward to other projects of this nature in the future.”

City Security Services has adopted workforce management software SmartTask to support its ambitious growth plans within the UK. The bespoke security solutions specialist will use SmartTask to better manage and safeguard its team of 650 officers that handle a wide range of static, mobile, reception and firewatch services at over 100 sites across London and the home counties. “Our aim is to create a successful guarding business through acquisitions and organic growth, so it is essential that we have the tools in place to support this process,” explains Roberto Baldacci, Director at City Security Services. Workforce management capabilities “SmartTask will become an important part of our IT infrastructure, providing a highly-scalable workforce management solution that ensures we continue to deliver consistent and quality security services across our expanding nationwide footprint.” The company undertook a detailed review of the marketplace and opted for SmartTask The lead company in the group recognised the need to upgrade its workforce management capabilities to reflect its aspirations moving forward. Its previous systems had lacked the flexibility and functionality to continue providing client-focused security services as the business grows. As a result, the company undertook a detailed review of the marketplace and opted for SmartTask based on the software’s ease-of-use, proven success in the security sector, and development roadmap. Improving incident reporting SmartTask will be used throughout City Security Services’ operation, helping to streamline and automate employee scheduling, proof of attendance and live monitoring processes. Most of security team will have a SmartTask-enabled smartphone – allowing them to receive rosters, book on and off shifts, and make check calls – with the remainder using a dedicated IVR number to confirm status. Electronic forms will also improve incident reporting, enabling security officers to capture critical information and photo evidence through the app, which can then be quickly shared internally and with the customer. City Security Services’ central control room will have a real-time overview of the status and welfare of all security officers, so it can have full visibility of performance and respond quickly to any issues. Reviewing financial performance City Security Services will be using SmartTask to differentiate its offering and win more business In addition, operations and HR managers will all have controlled access to relevant reports and operational data, while payroll will be able to take advantage of accurate timesheets and holiday accrual information to save time and avoid errors. The company has already enhanced its profitability reporting using SmartTask, making it possible to effectively review financial performance by client or individual site. With growing demand for operational data from customers, City Security Services will be using SmartTask to differentiate its offering and win more business. A number of customer sites are already using checkpoint tags, which can be scanned with a smartphone by security officers on patrol to capture time and attendance details. Advanced security technologies Meanwhile, the company is working towards launching an online portal for clients to access real-time and historical information for their individual security service. “We are always seeking to use advanced security technologies that benefit both our customers and the business. This helps us to provide a personal, proactive and adaptable service in the most efficient manner possible.” “SmartTask has everything we are looking for in a workforce management solution – backed by a great team, committed to ongoing development – so we are confident the software will enable us to improve transparency and continue to drive standards within the industry,” concludes Roberto.

Should security spending be a one-time capital expense or as an ongoing operating expense? At first glance, the question appears to be an accounting issue with little impact on the actual equipment or systems involved. However, as security professionals seek to cost-justify new systems, the question may be central to providing the “best security for the money” and a system that fits the company’s continuing needs. We asked this week’s Expert Panel Roundtable: Should security be a capital expense (CAPEX) or an operating expense (OPEX)? Is the trend shifting and what is the impact?

Traditionally, security industry professionals have often come from backgrounds in law enforcement or the military. However, the industry is changing, and today’s security professionals can benefit from a variety of backgrounds and educational disciplines. The industry’s emphasis on technology solutions suggests a need for more students of computer science, engineering and other technology fields. The closer integration of security with related disciplines within the enterprise suggests a need to prepare through a broad array of educational pursuits. We asked this week’s Expert Panel Roundtable: What is the role of higher education to create the next generation of physical security leaders?

For several decades, Baby Boomers represented the largest sector of employees in the physical security market. However, these security professionals born between 1946 and 1964 are now nearing retirement – or have already retired. How will the security market change as the next generations step up to make their contributions? We asked this week’s Expert Panel Roundtable: As Baby Boomers approach retirement age, what are the positives and negatives in the physical security market?